how to improve critical thinking in the workplace

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How to Improve Critical Thinking in the Workplace

Employers want critical thinkers — those with sound judgment who can evaluate and analyze issues, make decisions, and overcome obstacles. Hiring managers are looking for people who can think critically and resolve issues quickly and effectively.

The National Association of Colleges and Employers ( NACE ) lists critical thinking as one of the eight career readiness competencies that demonstrate a recent college graduate has been educated for success in the workplace. Career readiness is “key to ensuring successful entrance into the workforce,” NACE reports.

Employers have not been shy about the lack of critical thinking skills in the workforce.

According to a 2023 ZipRecruiter skills hiring report , for which more than 2,000 U.S. employers were surveyed, the top three skills employers say candidates are “most lacking in” are:

• Time management
• Professionalism
• Critical thinking

In addition, the global management consulting firm McKinsey and Company projects that the demand for skills such as critical thinking and decision-making will grow by 19% in the U.S. and by 14% in Europe through 2030.

Critical thinkers, where are you? Hone your critical thinking skills, and become an indispensable member of your team with these five steps.

1. Formulate Your Questions

First thing to do: Identify the problem and the questions you need to ask. When you ask smart questions from the beginning, you can get a clearer picture of the issues involved. Questions to ask during this stage include:

• What’s happening?
• Why is this happening?
• What is most concerning about X?
• What is holding people back from solving X?
• What is the desired outcome?

2. Gather Information

Now it’s time to perform research. Depending on the nature of your problem, you may need to interview people, gather data and statistics, get historical project information, etc.

Make sure to get diverse input, too. It’s natural to want to talk with like-minded people, but this does nothing to help you get diverse perspectives and potential solutions.

In the research phase, consider asking stakeholders:

• How would you solve the problem?
• What other ways have you tried so far?
• What do you need to happen for this problem to be solved?
• Is there anything we haven’t discussed that you need me to know?

Don’t be afraid to ask for clarity. If someone you’re interviewing says something you’re not familiar with, ask them to tell you more about it. How does it fit into the problem or solution?

Aim to ask open-ended yet short questions. “How can I better understand this issue?” and “What if we tried a new approach?” can help others frame and communicate their own hypotheses.

3. Question Your Assumptions

Critical thinking depends on objectivity. You just collected a slew of facts in step two; now it’s time to vet your information.

If it’s from an online source, make sure the site is reputable and trustworthy. What’s their motive in sharing this information? Is the information complete and current? Are they trying to get you to take action (for example, send money or vote for them)?

Look for evidence that the source itself received diverse input. Ask if someone’s voice is missing in the presentation of the facts.

Finally, as you move to step four to apply the information, keep this question in mind: “Am I making any assumptions about this information?” Decisions need facts, not assumptions, to support them.

4. Apply the Information to Identify the Best Solution

Ask yourself this at the start of this step: “Are there any viewpoints I missed?” If all stakeholders have had an equal voice, you’re good to proceed. At this stage, you will use reason and logic to synthesize your information and arrive at the best solution. Questions to consider include:

• Are there other factors I haven’t considered?
• Have I evaluated the information from every perspective?
• Are my conclusions supported by sufficient evidence?

After completing the due diligence outlined above, you are ready to form your own opinion about the problem and devise a solution — or, solutions. There may be more than one, so plan to present them all.

5. Communicate and Evaluate Your Solution

Now you will share your findings with the stakeholders, such as your manager, executives, coworkers, and anybody else who should be involved.

After you’ve implemented your solution, evaluate whether it was effective. Did it solve the initial problem? What lessons can you take from this experience? How will you improve your critical thinking for next time?

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How to build critical thinking skills for better decision-making

It’s simple in theory, but tougher in practice – here are five tips to get you started.

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Have you heard the riddle about two coins that equal thirty cents, but one of them is not a nickel? What about the one where a surgeon says they can’t operate on their own son?

Those brain teasers tap into your critical thinking skills. But your ability to think critically isn’t just helpful for solving those random puzzles – it plays a big role in your career. 

An impressive 81% of employers say critical thinking carries a lot of weight when they’re evaluating job candidates. It ranks as the top competency companies consider when hiring recent graduates (even ahead of communication ). Plus, once you’re hired, several studies show that critical thinking skills are highly correlated with better job performance.

So what exactly are critical thinking skills? And even more importantly, how do you build and improve them? 

What is critical thinking?

Critical thinking is the ability to evaluate facts and information, remain objective, and make a sound decision about how to move forward.

Does that sound like how you approach every decision or problem? Not so fast. Critical thinking seems simple in theory but is much tougher in practice, which helps explain why 65% of employers say their organization has a need for more critical thinking. 

In reality, critical thinking doesn’t come naturally to a lot of us. In order to do it well, you need to:

• Remain open-minded and inquisitive, rather than relying on assumptions or jumping to conclusions
• Ask questions and dig deep, rather than accepting information at face value
• Keep your own biases and perceptions in check to stay as objective as possible
• Rely on your emotional intelligence to fill in the blanks and gain a more well-rounded understanding of a situation

So, critical thinking isn’t just being intelligent or analytical. In many ways, it requires you to step outside of yourself, let go of your own preconceived notions, and approach a problem or situation with curiosity and fairness.

It’s a challenge, but it’s well worth it. Critical thinking skills will help you connect ideas, make reasonable decisions, and solve complex problems.

7 critical thinking skills to help you dig deeper

Critical thinking is often labeled as a skill itself (you’ll see it bulleted as a desired trait in a variety of job descriptions). But it’s better to think of critical thinking less as a distinct skill and more as a collection or category of skills. 

To think critically, you’ll need to tap into a bunch of your other soft skills. Here are seven of the most important. 

Open-mindedness

It’s important to kick off the critical thinking process with the idea that anything is possible. The more you’re able to set aside your own suspicions, beliefs, and agenda, the better prepared you are to approach the situation with the level of inquisitiveness you need. 

That means not closing yourself off to any possibilities and allowing yourself the space to pull on every thread – yes, even the ones that seem totally implausible.

As Christopher Dwyer, Ph.D. writes in a piece for Psychology Today , “Even if an idea appears foolish, sometimes its consideration can lead to an intelligent, critically considered conclusion.” He goes on to compare the critical thinking process to brainstorming . Sometimes the “bad” ideas are what lay the foundation for the good ones. 

Open-mindedness is challenging because it requires more effort and mental bandwidth than sticking with your own perceptions. Approaching problems or situations with true impartiality often means:

• Practicing self-regulation : Giving yourself a pause between when you feel something and when you actually react or take action.
• Challenging your own biases: Acknowledging your biases and seeking feedback are two powerful ways to get a broader understanding. 

Critical thinking example

In a team meeting, your boss mentioned that your company newsletter signups have been decreasing and she wants to figure out why.

At first, you feel offended and defensive – it feels like she’s blaming you for the dip in subscribers. You recognize and rationalize that emotion before thinking about potential causes. You have a hunch about what’s happening, but you will explore all possibilities and contributions from your team members.

Observation

Observation is, of course, your ability to notice and process the details all around you (even the subtle or seemingly inconsequential ones). Critical thinking demands that you’re flexible and willing to go beyond surface-level information, and solid observation skills help you do that.

Your observations help you pick up on clues from a variety of sources and experiences, all of which help you draw a final conclusion. After all, sometimes it’s the most minuscule realization that leads you to the strongest conclusion.

Over the next week or so, you keep a close eye on your company’s website and newsletter analytics to see if numbers are in fact declining or if your boss’s concerns were just a fluke. 

Critical thinking hinges on objectivity. And, to be objective, you need to base your judgments on the facts – which you collect through research. You’ll lean on your research skills to gather as much information as possible that’s relevant to your problem or situation. 

Keep in mind that this isn’t just about the quantity of information – quality matters too. You want to find data and details from a variety of trusted sources to drill past the surface and build a deeper understanding of what’s happening. 

You dig into your email and website analytics to identify trends in bounce rates, time on page, conversions, and more. You also review recent newsletters and email promotions to understand what customers have received, look through current customer feedback, and connect with your customer support team to learn what they’re hearing in their conversations with customers.

The critical thinking process is sort of like a treasure hunt – you’ll find some nuggets that are fundamental for your final conclusion and some that might be interesting but aren’t pertinent to the problem at hand.

That’s why you need analytical skills. They’re what help you separate the wheat from the chaff, prioritize information, identify trends or themes, and draw conclusions based on the most relevant and influential facts. 

It’s easy to confuse analytical thinking with critical thinking itself, and it’s true there is a lot of overlap between the two. But analytical thinking is just a piece of critical thinking. It focuses strictly on the facts and data, while critical thinking incorporates other factors like emotions, opinions, and experiences. 

As you analyze your research, you notice that one specific webpage has contributed to a significant decline in newsletter signups. While all of the other sources have stayed fairly steady with regard to conversions, that one has sharply decreased.

You decide to move on from your other hypotheses about newsletter quality and dig deeper into the analytics. 

One of the traps of critical thinking is that it’s easy to feel like you’re never done. There’s always more information you could collect and more rabbit holes you could fall down.

But at some point, you need to accept that you’ve done your due diligence and make a decision about how to move forward. That’s where inference comes in. It’s your ability to look at the evidence and facts available to you and draw an informed conclusion based on those. 

When you’re so focused on staying objective and pursuing all possibilities, inference can feel like the antithesis of critical thinking. But ultimately, it’s your inference skills that allow you to move out of the thinking process and onto the action steps. 

You dig deeper into the analytics for the page that hasn’t been converting and notice that the sharp drop-off happened around the same time you switched email providers.

After looking more into the backend, you realize that the signup form on that page isn’t correctly connected to your newsletter platform. It seems like anybody who has signed up on that page hasn’t been fed to your email list. 

Communication

3 ways to improve your communication skills at work

If and when you identify a solution or answer, you can’t keep it close to the vest. You’ll need to use your communication skills to share your findings with the relevant stakeholders – like your boss, team members, or anybody who needs to be involved in the next steps.

Your analysis skills will come in handy here too, as they’ll help you determine what information other people need to know so you can avoid bogging them down with unnecessary details. 

In your next team meeting, you pull up the analytics and show your team the sharp drop-off as well as the missing connection between that page and your email platform. You ask the web team to reinstall and double-check that connection and you also ask a member of the marketing team to draft an apology email to the subscribers who were missed. 

Problem-solving

Critical thinking and problem-solving are two more terms that are frequently confused. After all, when you think critically, you’re often doing so with the objective of solving a problem.

The best way to understand how problem-solving and critical thinking differ is to think of problem-solving as much more narrow. You’re focused on finding a solution.

In contrast, you can use critical thinking for a variety of use cases beyond solving a problem – like answering questions or identifying opportunities for improvement. Even so, within the critical thinking process, you’ll flex your problem-solving skills when it comes time to take action. 

Once the fix is implemented, you monitor the analytics to see if subscribers continue to increase. If not (or if they increase at a slower rate than you anticipated), you’ll roll out some other tests like changing the CTA language or the placement of the subscribe form on the page.

5 ways to improve your critical thinking skills

Beyond the buzzwords: Why interpersonal skills matter at work

Think critically about critical thinking and you’ll quickly realize that it’s not as instinctive as you’d like it to be. Fortunately, your critical thinking skills are learned competencies and not inherent gifts – and that means you can improve them. Here’s how:

• Practice active listening: Active listening helps you process and understand what other people share. That’s crucial as you aim to be open-minded and inquisitive.
• Ask open-ended questions: If your critical thinking process involves collecting feedback and opinions from others, ask open-ended questions (meaning, questions that can’t be answered with “yes” or “no”). Doing so will give you more valuable information and also prevent your own biases from influencing people’s input.
• Scrutinize your sources: Figuring out what to trust and prioritize is crucial for critical thinking. Boosting your media literacy and asking more questions will help you be more discerning about what to factor in. It’s hard to strike a balance between skepticism and open-mindedness, but approaching information with questions (rather than unquestioning trust) will help you draw better conclusions. 
• Play a game: Remember those riddles we mentioned at the beginning? As trivial as they might seem, games and exercises like those can help you boost your critical thinking skills. There are plenty of critical thinking exercises you can do individually or as a team . 
• Give yourself time: Research shows that rushed decisions are often regrettable ones. That’s likely because critical thinking takes time – you can’t do it under the wire. So, for big decisions or hairy problems, give yourself enough time and breathing room to work through the process. It’s hard enough to think critically without a countdown ticking in your brain. 

Critical thinking really is critical

The ability to think critically is important, but it doesn’t come naturally to most of us. It’s just easier to stick with biases, assumptions, and surface-level information. 

But that route often leads you to rash judgments, shaky conclusions, and disappointing decisions. So here’s a conclusion we can draw without any more noodling: Even if it is more demanding on your mental resources, critical thinking is well worth the effort.

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How to develop critical thinking skills

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What are critical thinking skills?

How to develop critical thinking skills: 12 tips, how to practice critical thinking skills at work, become your own best critic.

A client requests a tight deadline on an intense project. Your childcare provider calls in sick on a day full of meetings. Payment from a contract gig is a month behind. 

Your day-to-day will always have challenges, big and small. And no matter the size and urgency, they all ask you to use critical thinking to analyze the situation and arrive at the right solution. 

Critical thinking includes a wide set of soft skills that encourage continuous learning, resilience , and self-reflection. The more you add to your professional toolbelt, the more equipped you’ll be to tackle whatever challenge presents itself. Here’s how to develop critical thinking, with examples explaining how to use it.

Critical thinking skills are the skills you use to analyze information, imagine scenarios holistically, and create rational solutions. It’s a type of emotional intelligence that stimulates effective problem-solving and decision-making . 

When you fine-tune your critical thinking skills, you seek beyond face-value observations and knee-jerk reactions. Instead, you harvest deeper insights and string together ideas and concepts in logical, sometimes out-of-the-box , ways. 

Imagine a team working on a marketing strategy for a new set of services. That team might use critical thinking to balance goals and key performance indicators , like new customer acquisition costs, average monthly sales, and net profit margins. They understand the connections between overlapping factors to build a strategy that stays within budget and attracts new sales. 

Looking for ways to improve critical thinking skills? Start by brushing up on the following soft skills that fall under this umbrella: 

• Analytical thinking: Approaching problems with an analytical eye includes breaking down complex issues into small chunks and examining their significance. An example could be organizing customer feedback to identify trends and improve your product offerings. 
• Open-mindedness: Push past cognitive biases and be receptive to different points of view and constructive feedback . Managers and team members who keep an open mind position themselves to hear new ideas that foster innovation . 
• Creative thinking: With creative thinking , you can develop several ideas to address a single problem, like brainstorming more efficient workflow best practices to boost productivity and employee morale . 
• Self-reflection: Self-reflection lets you examine your thinking and assumptions to stimulate healthier collaboration and thought processes. Maybe a bad first impression created a negative anchoring bias with a new coworker. Reflecting on your own behavior stirs up empathy and improves the relationship. 
• Evaluation: With evaluation skills, you tackle the pros and cons of a situation based on logic rather than emotion. When prioritizing tasks , you might be tempted to do the fun or easy ones first, but evaluating their urgency and importance can help you make better decisions. 

There’s no magic method to change your thinking processes. Improvement happens with small, intentional changes to your everyday habits until a more critical approach to thinking is automatic. 

Here are 12 tips for building stronger self-awareness and learning how to improve critical thinking: 

1. Be cautious

There’s nothing wrong with a little bit of skepticism. One of the core principles of critical thinking is asking questions and dissecting the available information. You might surprise yourself at what you find when you stop to think before taking action. 

Before making a decision, use evidence, logic, and deductive reasoning to support your own opinions or challenge ideas. It helps you and your team avoid falling prey to bad information or resistance to change .

2. Ask open-ended questions

“Yes” or “no” questions invite agreement rather than reflection. Instead, ask open-ended questions that force you to engage in analysis and rumination. Digging deeper can help you identify potential biases, uncover assumptions, and arrive at new hypotheses and possible solutions. 

3. Do your research

No matter your proficiency, you can always learn more. Turning to different points of view and information is a great way to develop a comprehensive understanding of a topic and make informed decisions. You’ll prioritize reliable information rather than fall into emotional or automatic decision-making. 

4. Consider several opinions

You might spend so much time on your work that it’s easy to get stuck in your own perspective, especially if you work independently on a remote team . Make an effort to reach out to colleagues to hear different ideas and thought patterns. Their input might surprise you.

If or when you disagree, remember that you and your team share a common goal. Divergent opinions are constructive, so shift the focus to finding solutions rather than defending disagreements. 

5. Learn to be quiet

Active listening is the intentional practice of concentrating on a conversation partner instead of your own thoughts. It’s about paying attention to detail and letting people know you value their opinions, which can open your mind to new perspectives and thought processes.

If you’re brainstorming with your team or having a 1:1 with a coworker , listen, ask clarifying questions, and work to understand other peoples’ viewpoints. Listening to your team will help you find fallacies in arguments to improve possible solutions.

6. Schedule reflection

Whether waking up at 5 am or using a procrastination hack, scheduling time to think puts you in a growth mindset . Your mind has natural cognitive biases to help you simplify decision-making, but squashing them is key to thinking critically and finding new solutions besides the ones you might gravitate toward. Creating time and calm space in your day gives you the chance to step back and visualize the biases that impact your decision-making. 

7. Cultivate curiosity

With so many demands and job responsibilities, it’s easy to seek solace in routine. But getting out of your comfort zone helps spark critical thinking and find more solutions than you usually might.

If curiosity doesn’t come naturally to you, cultivate a thirst for knowledge by reskilling and upskilling . Not only will you add a new skill to your resume , but expanding the limits of your professional knowledge might motivate you to ask more questions. 

You don’t have to develop critical thinking skills exclusively in the office. Whether on your break or finding a hobby to do after work, playing strategic games or filling out crosswords can prime your brain for problem-solving. 

9. Write it down

Recording your thoughts with pen and paper can lead to stronger brain activity than typing them out on a keyboard. If you’re stuck and want to think more critically about a problem, writing your ideas can help you process information more deeply.

The act of recording ideas on paper can also improve your memory . Ideas are more likely to linger in the background of your mind, leading to deeper thinking that informs your decision-making process. 

10. Speak up

Take opportunities to share your opinion, even if it intimidates you. Whether at a networking event with new people or a meeting with close colleagues, try to engage with people who challenge or help you develop your ideas. Having conversations that force you to support your position encourages you to refine your argument and think critically. 

11. Stay humble

Ideas and concepts aren’t the same as real-life actions. There may be such a thing as negative outcomes, but there’s no such thing as a bad idea. At the brainstorming stage , don’t be afraid to make mistakes.

Sometimes the best solutions come from off-the-wall, unorthodox decisions. Sit in your creativity , let ideas flow, and don’t be afraid to share them with your colleagues. Putting yourself in a creative mindset helps you see situations from new perspectives and arrive at innovative conclusions. 

12. Embrace discomfort

Get comfortable feeling uncomfortable . It isn’t easy when others challenge your ideas, but sometimes, it’s the only way to see new perspectives and think critically.

By willingly stepping into unfamiliar territory, you foster the resilience and flexibility you need to become a better thinker. You’ll learn how to pick yourself up from failure and approach problems from fresh angles. 

Thinking critically is easier said than done. To help you understand its impact (and how to use it), here are two scenarios that require critical thinking skills and provide teachable moments. 

Scenario #1: Unexpected delays and budget

Imagine your team is working on producing an event. Unexpectedly, a vendor explains they’ll be a week behind on delivering materials. Then another vendor sends a quote that’s more than you can afford. Unless you develop a creative solution, the team will have to push back deadlines and go over budget, potentially costing the client’s trust. 

Here’s how you could approach the situation with creative thinking:

• Analyze the situation holistically: Determine how the delayed materials and over-budget quote will impact the rest of your timeline and financial resources . That way, you can identify whether you need to build an entirely new plan with new vendors, or if it’s worth it to readjust time and resources. 
• Identify your alternative options: With careful assessment, your team decides that another vendor can’t provide the same materials in a quicker time frame. You’ll need to rearrange assignment schedules to complete everything on time. 
• Collaborate and adapt: Your team has an emergency meeting to rearrange your project schedule. You write down each deliverable and determine which ones you can and can’t complete by the deadline. To compensate for lost time, you rearrange your task schedule to complete everything that doesn’t need the delayed materials first, then advance as far as you can on the tasks that do. 
• Check different resources: In the meantime, you scour through your contact sheet to find alternative vendors that fit your budget. Accounting helps by providing old invoices to determine which vendors have quoted less for previous jobs. After pulling all your sources, you find a vendor that fits your budget. 
• Maintain open communication: You create a special Slack channel to keep everyone up to date on changes, challenges, and additional delays. Keeping an open line encourages transparency on the team’s progress and boosts everyone’s confidence. 

Scenario #2: Differing opinions 

A conflict arises between two team members on the best approach for a new strategy for a gaming app. One believes that small tweaks to the current content are necessary to maintain user engagement and stay within budget. The other believes a bold revamp is needed to encourage new followers and stronger sales revenue. 

Here’s how critical thinking could help this conflict:

• Listen actively: Give both team members the opportunity to present their ideas free of interruption. Encourage the entire team to ask open-ended questions to more fully understand and develop each argument. 
• Flex your analytical skills: After learning more about both ideas, everyone should objectively assess the benefits and drawbacks of each approach. Analyze each idea's risk, merits, and feasibility based on available data and the app’s goals and objectives. 
• Identify common ground: The team discusses similarities between each approach and brainstorms ways to integrate both idea s, like making small but eye-catching modifications to existing content or using the same visual design in new media formats. 
• Test new strategy: To test out the potential of a bolder strategy, the team decides to A/B test both approaches. You create a set of criteria to evenly distribute users by different demographics to analyze engagement, revenue, and customer turnover. 
• Monitor and adapt: After implementing the A/B test, the team closely monitors the results of each strategy. You regroup and optimize the changes that provide stronger results after the testing. That way, all team members understand why you’re making the changes you decide to make.

You can’t think your problems away. But you can equip yourself with skills that help you move through your biggest challenges and find innovative solutions. Learning how to develop critical thinking is the start of honing an adaptable growth mindset. 

Now that you have resources to increase critical thinking skills in your professional development, you can identify whether you embrace change or routine, are open or resistant to feedback, or turn to research or emotion will build self-awareness. From there, tweak and incorporate techniques to be a critical thinker when life presents you with a problem.

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Elizabeth Perry, ACC

Elizabeth Perry is a Coach Community Manager at BetterUp. She uses strategic engagement strategies to cultivate a learning community across a global network of Coaches through in-person and virtual experiences, technology-enabled platforms, and strategic coaching industry partnerships. With over 3 years of coaching experience and a certification in transformative leadership and life coaching from Sofia University, Elizabeth leverages transpersonal psychology expertise to help coaches and clients gain awareness of their behavioral and thought patterns, discover their purpose and passions, and elevate their potential. She is a lifelong student of psychology, personal growth, and human potential as well as an ICF-certified ACC transpersonal life and leadership Coach.

6 ways to leverage AI for hyper-personalized corporate learning

Can dreams help you solve problems 6 ways to try, what is lateral thinking 7 techniques to encourage creative ideas, 17 memorization techniques to sharpen your memory & recall, how divergent thinking can drive your creativity, what’s convergent thinking how to be a better problem-solver, 8 creative solutions to your most challenging problems, why asynchronous learning is the key to successful upskilling, how to be optimistic, betterup named a 2019 “cool vendor” in human capital management: enhancing employee experience by gartnerup your game: a new model for leadership, 7 critical teamwork skills and how to develop them, what is creative thinking and how can i improve, 6 big picture thinking strategies that you'll actually use, what are analytical skills examples and how to level up, critical thinking is the one skillset you can't afford not to master, stay connected with betterup, get our newsletter, event invites, plus product insights and research..

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To Improve Critical Thinking, Don’t Fall into the Urgency Trap

Too often at work, people rely on expertise and past experiences to jump to a conclusion. Yet research consistently shows that when we rush decisions, we often regret them—even if they end up being correct. [i]

Why we hasten decision making is quite clear. We’re inundated with incessant distractions that compete for our attention, and, at the same time, we’re facing profound pressure to go faster and drive our businesses forward, even when the path ahead is unclear.

In the aftermath of information overwhelm, evolving technology, and rapidly changing business environments, people often unconsciously fall into a pernicious paradox called the “urgency trap.”

The Urgency Trap

The urgency trap, which can be defined as the habitual, unbridled, and counterproductive tendencies to rush through decision making when under the pressure of too many demands, is a paradox because it limits the very thing that could help us be more innovative, efficient, and effective: Our critical thinking.

The ability to analyze and effectively break down an issue to make a decision or solve a problem in novel ways is sorely lacking in today’s workforce, with most employers reporting that their employees’ critical thinking skills are average at best. [ii]

The good news? Critical thinking is a teachable skill, and one that any person can learn to make time for when making decisions. To improve and devote time for critical thinking at work, consider the following best practices.

1. Question assumptions and biases

Consider this common scenario: A team is discussing a decision that they must make quickly. The team’s options—and the arguments for and against them—have been assembled, but no clear evidence supports a particular course of action. Under pressure to move fast, the team relies on their expertise and past experiences to rapidly provide a solution. Yet, in the months following their decision, the issues that prompted the original discussion persist, and the team wonders why.

The issue here may be that the team failed to question their own assumptions and biases. Indeed, when we view situations solely based on our own personal experiences and beliefs, we limit our options and provide solutions that are often short-sighted or superficial. [iii] To improve critical thinking skills, we must step back and ask ourselves,

• “Am I seeking out information that confirms my pre-conceived idea?”
• “Am I perceiving a past experience as more predictable than it actually was?”
• “Am I overemphasizing information that comes to mind quickly, instead of calculating other probabilities?”

2. Reason through logic

When presented with an argument, it is important to analyze it logically in order to determine whether or not it is valid. This means looking at the evidence that is being used to support the argument and determining whether or not it actually does support the conclusion that is being drawn.

Additionally, consider the source of the information. Is it credible? Trustworthy? Finally, be aware of common logical fallacies people tend to use when trying to speed up decision making, such as false dilemma (erroneously limiting available options) and hasty generalizations (making a claim based on a few examples rather than substantial proof).

3. Listen actively and openly

When we’re in a rush to make a decision, we often focus more on how we want to respond rather than what the speaker is saying. Active listening, on the other hand, is a critical thinking skill that involves paying close attention to what someone else is saying with the intent to learn, and then asking questions to clarify and deepen understanding.

When engaging in active listening, it’s important to avoid interrupting and instead allow the other person to fully express their thoughts. Additionally, resist the urge to judge or criticize what the other person is saying. Rather, focus on truly understanding their perspective. This may mean practicing open-mindedness by considering new ideas, even if they challenge existing beliefs. By keeping an open mind, this ensures that all sides of an issue are considered before coming to a conclusion.

4. Ask better questions

In an article for Harvard Business Review, John Coleman, author of the HBR Guide to Crafting Your Purpose , writes, “At the heart of critical thinking is the ability to formulate deep, different, and effective questions.” [iv]

To ask better questions, first consider the audience for the question (who is hearing the question and who might respond?) and the purpose (what is the goal of asking this question?). Then, approach queries with rigor and curiosity by asking questions that:

• Are open-ended yet short and direct (e.g., “How might you help me think about this differently?”)
• Challenge a group’s conventional thinking (e.g., “What if we tried a new approach?”)
• Help others reconsider their first principles or hypotheses (e.g., “As we look at the data, how might we reconsider our initial proposed solution?”)
• Encourage further discussion and analysis (e.g., “How can we deepen our understanding of this issue?”)
• Thoughtfully follow up on the solution (e.g., “How do we feel about the progress so far?”)

5. Create space for deliberation

The recommendations outlined thus far are behaviors and capabilities people can use in the moment, but sometimes, the best solutions are formulated after consideration. In fact, research shows that a deliberate process often leads to better conclusions. [v] And sleep has even been proven to help the brain assimilate a problem and see it more clearly. [vi]

When issues are complex, it’s important to find ways to resist unnecessary urgency. Start by mapping out a process that allows several days or longer to sit with a problem. Then, create space in the day to formulate in quiet reflection, whether that’s replacing your first thirty minutes in the morning with thinking instead of checking email, or going on a walk midday, or simply journaling for a few moments before bed.

Critical Thinking Cannot Be Overlooked

In the face of rapidly-evolving business environments, the ability to make smart decisions quickly is one of a company’s greatest assets—but to move fast, people must first slow down to reason through pressing issues, ask thoughtful questions, and evaluate a topic from multiple angles.

To learn more about how organizations can enhance their critical thinking and decision-making skills, download the full paper: Who Is Really Making the Decisions in Your Organization — and How?

[i] Grant Halvorson, Heidi, “Quick Decisions Create Regret, Even When They Are Good Decisions,” Fast Company. https://www.fastcompany.com/1758386/quick-decisions-create-regret-even-when-they-are-good-decisions .

[ii] Plummer, Matt, “A Short Guide to Building Your Team’s Critical Thinking Skills,” Harvard Business Review, October 2019. https://hbr.org/2019/10/a-short-guide-to-building-your-teams-critical-thinking-skills .

[iii] Benjamin Enke, Uri Gneezy, Brian Hall, David Martin, Vadim Nelidov, Theo Offerman, and Jeroen van de Ve, “Cognitive Biases: Mistakes or Missing Stakes?” Harvard Business School, 2021. https://www.hbs.edu/ris/Publication%20Files/21-102_1ed838f2-8ef3-4eec-b543-d00eb1efbe10.pdf

[iv] Coleman, John, “Critical Thinking Is About Asking Better Questions,” Harvard Business Review, April 2022. https://hbr.org/2022/04/critical-thinking-is-about-asking-better-questions .

[v] Markovitz, Daniel, “How to Avoid Rushing to Solutions When Problem-Solving,” Harvard Business Review, November 2020. https://hbr.org/2020/11/how-to-avoid-rushing-to-solutions-when-problem-solving .

[vi] Miller, Jared, “Does ‘Sleeping On It’ Really Work?” WebMD. https://www.webmd.com/sleep-disorders/features/does-sleeping-on-it-really-work .

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Improve Your Critical Thinking at Work

Helen Lee Bouygues, founder of the Reboot Foundation, believes that a lack of critical thinking is responsible for many business failures. She says organizational leaders often...

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Helen Lee Bouygues, founder of the Reboot Foundation, believes that a lack of critical thinking is responsible for many business failures. She says organizational leaders often rely too heavily on expertise and then jump to conclusions. Instead, leaders should deliberately approach each problem and devote time thinking through possible solutions. The good news, she says, is that critical thinking skills can developed and practiced over time. Bouygues is the author of the HBR.org article “ 3 Simple Habits to Improve Your Critical Thinking .”

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CURT NICKISCH: Welcome to the HBR IdeaCast from Harvard Business Review. I’m Curt Nickisch.

You know the story. Maybe it’s even a nightmare of yours. One day, the company is flying high. No reason to change anything. Customers and contracts will always be there.

And then one day – the money stops flowing in, and the business is suddenly in real trouble.

Our guest today knows this all too well. She has been an interim CEO, CFO, or COO at more than one dozen companies. Sometimes they needed her because they were mismanaged. Some failed to stay in front of changing technologies. In a few cases, members of the senior team were simply negligent. But in her experience, all these organizational problems shared one root cause: A lack of critical thinking.

Our guest is Helen Lee Bouygues. She’s the founder of the Reboot Foundation. Based in Paris, the nonprofit helps parents, teachers and employers think more critically about their problems. She’s also the author of the HBR.org article “ 3 Simple Habits to Improve Your Critical Thinking .” Helen, thanks for being here.

HELEN LEE BOUYGUES: Thank you for having me Curt.

CURT NICKISCH: Helen, you worked in transitional periods for a bunch of big companies. And, you say that many people’s business problems really come down to simple errors in critical thinking. That just sounds a little surprising to me and I wanted to hear why you say that.

HELEN LEE BOUYGUES: Yeah, I think at first glance people believe that critical thinking is something that we do every day and it comes very natural. But in reality, critical thinking is not only extremely important for success in life, but it’s also something that needs to be learned and practiced.

Critical thinking skills are very much predictive of making positive financial decisions, even more so than raw intelligence, but people kind of forget what that actually means in terms of tools and practices that they need to exercise in order to make the right decisions, or at least the better decisions.

Based on my 20 years of different turnaround and transformation experience, I have noticed that very often when things go sideways or create problems and companies find themselves in a situation of a need for turnaround, it’s typically been because I would argue that the leadership perhaps lacked some elements of critical thinking.

CURT NICKISCH: Why do you think we lack critical thinking skills, or why do you think we think we’re better at it than we actually are?

HELEN LEE BOUYGUES: That’s a great question Curt and actually we did a survey at the Reboot Foundation about a year ago, where we asked people questions of everything from ranging from how often do they practice critical thinking to how important they think critical thinking is, and how often they teach their children critical thinking?

I think one of the reasons why it’s more difficult in today’s day and age is that we live in a world of incessant distraction and technology is often to blame as well. We live in a period when we have a question, we want that instant gratification getting the information, just typing the question on Google, having the answer quickly and so, we don’t actually have as much time to stop and think.

And part of the necessity of critical thinking is having that ability to take a step back and actually think about your own thinking. And yet, it’s actually becoming more and more critical because as businesses evolve and there’s more urgency to make decisions, that’s exactly when we need to do more critical thinking than perhaps we used to, because of evolving technology and rapidly changing competitive environments in business.

CURT NICKISCH: You say that getting better at critical thinking is something we can learn and cultivate?

HELEN LEE BOUYGUES: Yes. The opposite of critical thinking could be selective thinking. And naturally selective thinking is something that you can actually do relatively quickly because it’s just a reinforcement of your own opinion. People in business can get better at critical thinking if they just do three things. One, question assumptions. Two, reason through logic. And three, diversify thought.

CURT NICKISCH: How do you actually do that?

HELEN LEE BOUYGUES: So, the taking a break, and that doesn’t mean doing meditation or yoga, but actually taking the time. It could be going for a run, or a walk around the block. That alone creates that opportunity for an individual to take the time to stop and think. So, that’s one dimension I think that people need to put in their normal practice.

The second element that you wouldn’t necessarily think about in terms of an attribute necessary for critical thinking is management of emotions. So, the number of times that you can imagine, especially in a boardroom for a company that’s going through a difficulty, heated discussions, insults across the room. In that type of environment, it’s very difficult to engage in rational thinking.

As much emotions are important, when it comes to true important decisions, we need to put aside the feelings and emotions that go awry in a meeting setting. In addition to that, I think the other element of what we need to make sure that we conduct is making sure that we have other points of views.

CURT NICKISCH: When you talk about looking at things from opposing viewpoints, sometimes that’s helpful when you have somebody who plays that role, or when you have a diverse team that you can share ideas with and explore. I don’t know that all of us are as good of just thinking from other perspectives when we’re kind of just in our own thoughts.

HELEN LEE BOUYGUES: Yeah, but it’s again, that’s why I think I started off this conversation Curt, in saying that critical thinking is something that you actually need to practice and you need to learn. Because indeed, it’s natural and it’s very human to stay in your own personal bubble because it’s comfortable.

But you can actually do this from a small scale to a larger scale, and what I mean by that specifically is if you’re starting small, if you work in for example, in accounting. Go have lunch with people in marketing in your organization.

I have a good friend, Mathilde Thomas, she’s actually the founder of Caudalie which is a very successful line of skincare products made from grapes. Mathilde grew up spending her time in her family vineyards, so her family originally was in the wine business. And the idea of the skincare product came about because one day a friend of the family, this physician, came to visit the vineyard and he was looking at the vat of grape skins that were about to be discarded and he said, well that’s a pot of treasure, so why are you just discarding that away? And that’s effectively how the business of Caudalie actually began.

So, that’s a positive story where people who are not necessarily in the same field can get together and actually come up with innovation or here it wasn’t even intended to be an innovation. It just was an idea that sprung from two people from different walks of life getting together and coming up with the business idea. So, that’s a positive example in terms of diversity.

CURT NICKISCH: Where have you seen this failure in some of the companies that you worked with? Where have you seen the inability to diversify thought and opinions and host costly that can be?

HELEN LEE BOUYGUES: I think in terms of negative, I’ve seen a specific example for a pharmaceutical company where the founder brought in a CFO who actually had very little experience in accounting. He had experience in mergers and acquisitions, in elements of financing, but not pure accounting.

But his true qualification of becoming the CFO was the fact that he was a very, very good friend of the CEO’s and you see that example over and over again, including in boards. The number of times you see the board of a company being surrounded, the CEO being surrounded by his or her friends, which is why often I think from time to time, you have companies, publicly listed companies where sometimes the board may not see certain indications.

Be it the case of a Steinhoff or an Enron, which is an extreme case of fraud, but even in terms of general decisions, strategic decisions, that if you have a board composed of just a group of friends of the CEO’s, you don’t have diversity of thought in that type of environment.

CURT NICKISCH: So, we’ve talked some about questioning assumptions and the power of diversifying thought. But another point you make is that people need to get better about reasoning through logic. And I think this is going to surprise people too because logical is just such a household word. We think that we think logically, so why is logic a deficit and kind of a prerequisite for the critical thinking you think we need to see more of in management?

HELEN LEE BOUYGUES: So, one of the stories that I like to bring up is a specific company that I encountered a couple of years ago. It’s one of the world’s largest producers of aluminum tubes and they have clients ranging from L’Oréal to Proctor and Gamble, all over the world.

And the CEO of this company was blindsided by his own fervor and probably unreasonable optimism about the outlook for the revenue profile of this company. In reality, the company was in relatively dire financial straits, but again he was blinded with his hope that his clients would never leave because the switching costs of his clients would be too high, or that at least was his hypothesis.

And for some business leaders I think some optimism is obviously a good thing. There wouldn’t be Ubers or EBays if we didn’t have entrepreneurs who have that charisma and exuberance. But what I often find in companies is CEOss with something I call simply WTF. Now Curt, that’s not what you think that we commonly use in text messages, but it’s for me it’s “wishful thinking forever’.

And I think that blinded optimism can often mask the capability and the ability to reason through logic and actually re-question your approach and saying, “well, can my customers decide to change vendors? Is the competitive environment actually shifting? Are there low-cost companies that could actually take over my business even if that hurdle rate is high?”

So, it’s again coming back to being able to ask the right questions and looking at your business and saying, “is there a different way of doing things?” And that’s when you avoid the pitfalls of actually reasoning through logic.

And it comes back to the argument of having different views from your original views and your original sentiments. And obviously in order to do that, we need to really pay close attention to our own chain of logic.

CURT NICKISCH: Which I like by the way, wishful thinking forever. I’m going to read text messages that way now. Probably make them a little more optimistic. Yeah.

A lot of companies pay consultants to do this kind of critical thinking for them and they come in with tools and concept mapping, and all of the sorts of things that maybe they’re a little more deliberate about and also, removed from the emotion of working in the culture of a company. Do you see consultants as essentially paid critical thinkers?

HELEN LEE BOUYGUES: I think many consultants are good at critical thinking. I don’t believe that the industry of management consulting is a sector that is there to enforce critical thinking for companies. And let me explain why I believe that. A lot of, in a lot of situations CEOs seek validation and look for evidence that supports their preconceived notions. And consultants are often trained to agree with their client’s theories.

So, I would almost counter argue and say, for CEOs to effectively use consultants, they almost need to be very precise and be very upfront in their scope of work with the consultants, demand and ask that the consulting firm give a different point of view, or an opposing point of view than the original thesis of a leader.

Now that is sometimes hard to do. It goes back to the original part of our discussion. It’s less comfortable for leaders and in a lot of situations why CEO’s are hiring consultants are to justify and explain with more detail to their boards of why they’re doing certain strategic activities. So, that’s where we have to be careful about relying on consultants as quote, “a mechanism to do better critical thinking in business”.

CURT NICKISCH: Have you actually seen companies turn around when they change the way they approach problems and instituted critical thinking across the organization in a more deliberate way?

HELEN LEE BOUYGUES: Yes. I worked with a telecom company in Africa, not so long ago. And they had probably the lowest customer satisfaction rate across the board, amongst the different countries in Africa. And the CEO was somebody who was a very open minded, wanted to challenge – now you could argue Curt, they were on the low, they couldn’t get lower in terms of customer satisfaction, so they only had room to go up.

But if you put that aside, what he instituted was to have a sub group of his team to go visit another South African country that had very high customer satisfaction rates. So, it was, I would call creating an environment for its employees to have a bit of a diversity of thought, but also to actually be exposed to give the capacity for its employees to question the assumptions about what they were doing wrong.

So, very good CEOs not only are capable of trying to conduct metacognition for him or herself, meaning questioning his or her own way of thinking, but he’ll challenge his team and help them to challenge their own way of thinking by showing different examples of for example, success stories in the same type of work where in a case of this telecom company in Africa, where they could see and visit customer services centers in other African countries where they had high customer satisfaction rate.

So, it’s giving the exposure to its team to seek out diversity of thought, but also promoting that, and encouraging that its employees think differently than being focused on their own silos of work and being, trying to be efficient in their own capacity, in their existing dimension.

CURT NICKISCH: Yeah. So, if that was a good critical thinker, as a CEO, what do most leaders do in that situation? What does the “uncritical thinker” do?

HELEN LEE BOUYGUES: The uncritical thinker would be to try to gain more efficiency out of its existing employees and continue to do more of the same thing. But probably putting in more KPI’s. That’s a popular thing that leaders do. And try to put more pressure in the system so that companies are more productive. Rather than thinking out of the box and trying to say, should we be doing something differently than the way we’re doing it today?

CURT NICKISCH: And for individuals? Because whether or not you have a CEO who’s good at this, you can still affect your own team and you can still affect your own work with your own critical thinking. What should they do to get better at critical thinking?

HELEN LEE BOUYGUES: Be curious. Ask the questions. “ What if” questions are great. It’s important to constantly challenge yourself saying, what if I did something differently than the way I’m doing it now? What if I approached my client differently than the way I’m doing it now? What if I changed the processes? Would there be improvement? That’s the type of individual who can improve by actually questioning the assumptions of what he or she is doing on a daily basis.

And then the second element again, is trying to be very factual and be rigid about gathering facts and proof and accumulating data in order to truly justify why you’re doing what you’re doing. It’s going back to paying close attention to the chain of your own logic.

And then the third is expanding your horizon by interacting with people that are not in your existing silo. So, I go back to the example, very simple example, go have lunch, go have a drink with somebody that’s not in your same department, but go reach out to somebody who’s in a totally different building, or even different division within your group.

CURT NICKISCH: Helen, thanks for coming on the show and talking about thinking through how to be a better critical thinker.

HELEN LEE BOUYGUES: Thank you so much. It was a real pleasure to be on your show.

CURT NICKISCH: That’s Helen Lee Bouygues. She’s the founder of the Paris-based Reboot Foundation and the author of the HBR.org article “ 3 Simple Habits to Improve Your Critical Thinking .”

This episode was produced by Mary Dooe. We get technical help from Rob Eckhardt. Adam Buchholz is our audio product manager.

Thanks for listening to the HBR IdeaCast . I’m Curt Nickisch.

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Catch These Benefits! 13 Examples of Critical Thinking in the Workplace

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Your team is dealing with a sudden decrease in sales, and you’re not sure why.

When this happens, do you quickly make random changes and hope they work? Or do you pause, bring your team together , and analyze the problem using critical thinking?

In the pages ahead, we’ll share examples of critical thinking in the workplace to show how critical thinking can help you build a successful team and business.

Ready to make critical thinking a part of your office culture?

Let’s dive in!

What Is Critical Thinking? A Quick Definition

Critical thinking is the systematic approach of being a sharp-minded analyst. It involves asking questions, verifying facts, and using your intellect to make decisions and solve problems.

The process of thinking critically is built upon a foundation of six major steps:

• Comprehension
• Application
• Creation/Action

First, you gather “knowledge” by learning about something and understanding it. After that, you put what you’ve learned into action, known as “application.” When you start looking closely at the details, you do the “analysis.”

After analyzing, you put all those details together to create something new, which we call “synthesis.” Finally, you take action based on all your thinking, and that’s the “creation” or “action” step.

Examples of Critical Thinking in the Workplace

Even if the tasks are repetitive, or even if employees are required to follow strict rules, critical thinking is still important. It helps to deal with unexpected challenges and improve processes.

Let’s delve into 13 real examples to see how critical thinking works in practice.

1. Evaluating the pros and cons of each option

Are you unsure which choice is the best? Critical thinking helps you look at the good and bad sides of each option. This ensures that you make decisions based on facts and not just guesses.

Product development : For example, a product development team is deciding whether to launch a new product . They must evaluate the pros and cons of various features, production methods, and marketing strategies to make an informed decision. Obviously, the more complete their evaluation is, the better decisions they can make.

2. Breaking down complex problems into smaller, manageable parts

In the face of complex problems, critical thinkers are able to make the problem easier to solve. How? They create a step-by-step process to address each component separately.

Product deliveries and customer support . Imagine you work in a customer service department, and there has been a sudden increase in customer complaints about delayed deliveries. You need to figure out the root causes and come up with a solution.

So, you break down the problem into pieces – the shipping process, warehouse operations, delivery routes, customer communication, and product availability. This helps you find out the major causes, which are:

• insufficient staff in the packaging department, and
• high volume of orders during specific weeks in a year.

So, when you focus on smaller parts, you can understand and address each aspect better. As a result, you can find practical solutions to the larger issue of delayed deliveries.

3. Finding, evaluating and using information effectively

In today’s world, information is power. Using it wisely can help you and your team succeed. And critical thinkers know where to find the right information and how to check if it’s reliable.

Market research : Let’s say a marketing team is conducting market research to launch a new product. They must find, assess, and use market data to understand customer needs, competitor tactics, and market trends. Only with this information at hand can they create an effective marketing plan.

4. Paying attention to details while also seeing the bigger picture

Are you great at noticing small things? But can you also see how they fit into the larger picture? Critical thinking helps you do both. It’s like zooming in and out with a camera. Why is it essential? It helps you see the full story and avoid tunnel vision.

Strategic planning . For instance, during strategic planning, executives must pay attention to the details of the company’s financial data, market changes, and internal potential. At the same time, they must consider the bigger picture of long-term goals and growth strategies.

5. Making informed decisions by considering all available information

Ever made a choice without thinking it through? Critical thinkers gather all the facts before they decide. It ensures your decisions are smart and well-informed.

Data analysis . For example, data analysts have to examine large datasets to discover trends and patterns. They use critical thinking to understand the significance of these findings, get useful insights, and provide recommendations for improvement.

6. Recognizing biases and assumptions

Too many workplaces suffer from unfair and biased decisions. Make sure yours isn’t on this list. Critical thinkers are self-aware and can spot their own biases. Obviously, this allows them to make more objective decisions.

Conflict resolution . Suppose a manager needs to mediate a conflict between two team members. Critical thinking is essential to understand the underlying causes, evaluate the validity of each person’s opinion, and find a fair solution.

Hiring decisions . Here’s another example. When hiring new employees, HR professionals need to critically assess candidates’ qualifications, experience, and cultural fit. At the same time, they have to “silence” their own assumptions to make unbiased hiring decisions.

7. Optimizing processes for efficiency

Critical thinking examples in the workplace clearly show how teams can improve their processes.

Customer service . Imagine a company that sells gadgets. When customers have problems, the customer service team reads their feedback. For example, if many people struggle to use a gadget, they think about why that’s happening. Maybe the instructions aren’t clear, or the gadget is too tricky to set up.

So, they work together to make things better. They make a new, easier guide and improve the gadget’s instructions. As a result, fewer customers complain, and everyone is happier with the products and service.

8. Analyzing gaps and filling them in

Discovering problems in your company isn’t always obvious. Sometimes, you need to find what’s not working well to help your team do better. That’s where critical thinking comes in.

Training and development . HR professionals, for instance, critically analyze skill gaps within the organization to design training programs. Without deep analysis, they can’t address specific needs and upskill their employees .

9. Contributing effectively to team discussions

In a workplace, everyone needs to join meetings by saying what they think and listening to everyone else. Effective participation, in fact, depends on critical thinking because it’s the best shortcut to reach collective decisions.

Team meetings . In a brainstorming session, you and your colleagues are like puzzle pieces, each with a unique idea. To succeed, you listen to each other’s thoughts, mix and match those ideas, and together, you create the perfect picture – the best plan for your project.

10. Contributing effectively to problem-solving

Effective problem-solving typically involves critical thinking, with team members offering valuable insights and solutions based on their analysis of the situation.

Innovative SaaS product development . Let’s say a cross-functional team faces a challenging innovation problem. So, they use critical thinking to brainstorm creative solutions and evaluate the feasibility of each idea. Afterwards, they select the most promising one for further development.

11. Making accurate forecasts

Understanding critical thinking examples is essential in another aspect, too. In fact, critical thinking allows companies to prepare for what’s coming, reducing unexpected problems.

Financial forecasting . For example, finance professionals critically assess financial data, economic indicators, and market trends to make accurate forecasts. This data helps to make financial decisions, such as budget planning or investment strategies.

12. Assessing potential risks and recommending adjustments

Without effective risk management , you’ll constantly face issues when it’s too late to tackle them. But when your team has smart thinkers who can spot problems and figure out how they might affect you, you’ll have no need to worry.

Compliance review . Compliance officers review company policies and practices to ensure they align with relevant laws and regulations. They want to make sure everything we do follows the law. If they find anything that could get us into trouble, they’ll suggest changes to keep us on the right side of the law.

13. Managing the crisis

Who else wants to minimize damage and protect their business? During a crisis, leaders need to think critically to assess the situation, make rapid decisions, and allocate resources effectively.

Security breach in a big IT company . Suppose you’ve just discovered a major security breach. This is a crisis because sensitive customer data might be at risk, and it could damage your company’s reputation.

To manage this crisis, you need to think critically. First, you must assess the situation. You investigate how the breach happened, what data might be compromised, and how it could affect your customers and your business. Next, you have to make decisions. You might decide to shut down the affected systems to prevent further damage. By taking quick, well-planned actions, you can minimize the damage and protect your business.

Encouraging Critical Thinking in Your Team: A Brief Manager’s Guide

According to Payscale’s survey, 60% of managers believe that critical thinking is the top soft skill that new graduates lack. Why should you care? Well, among these graduates, there’s a good chance that one could eventually become a part of your team down the road.

So, how do you create a workplace where critical thinking is encouraged and cultivated? Let’s find out.

Step 1: Make Your Expectations Clear

First things first, make sure your employees know why critical thinking is important. If they don’t know how critical it is, it’s time to tell them. Explain why it’s essential for their growth and the company’s success.

Step 2: Encourage Curiosity

Do your employees ask questions freely? Encourage them to! A workplace where questions are welcomed is a breeding ground for critical thinking. And remember, don’t shut down questions with a “That’s not important.” Every question counts.

Step 3: Keep Learning Alive

Encourage your team to keep growing. Learning new stuff helps them become better thinkers. So, don’t let them settle for “I already know enough.” Provide your team with inspiring examples of critical thinking in the workplace. Let them get inspired and reach new heights.

Step 4: Challenge, Don’t Spoon-Feed

Rethink your management methods, if you hand your employees everything on a silver platter. Instead, challenge them with tasks that make them think. It might be tough, but don’t worry. A little struggle can be a good thing.

Step 5: Embrace Different Ideas

Do you only like ideas that match your own? Well, that’s a no-no. Encourage different ideas, even if they sound strange. Sometimes, the craziest ideas lead to the best solutions.

Step 6: Learn from Mistakes

Mistakes happen. So, instead of pointing fingers, ask your employees what they learned from the mistake. Don’t let them just say, “It’s not my fault.”

Step 7: Lead the Way

Are you a critical thinker yourself? Show your employees how it’s done. Lead by example. Don’t just say, “Do as I say!”

Wrapping It Up!

As we’ve seen, examples of critical thinking in the workplace are numerous. Critical thinking shows itself in various scenarios, from evaluating pros and cons to breaking down complex problems and recognizing biases.

The good news is that critical thinking isn’t something you’re born with but a skill you can nurture and strengthen. It’s a journey of growth, and managers are key players in this adventure. They can create a space where critical thinking thrives by encouraging continuous learning.

Remember, teams that cultivate critical thinking will be pioneers of adaptation and innovation. They’ll be well-prepared to meet the challenges of tomorrow’s workplace with confidence and competence.

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How to build your critical thinking skills in 7 steps (with examples)

Critical thinking is, well, critical. By building these skills, you improve your ability to analyze information and come to the best decision possible. In this article, we cover the basics of critical thinking, as well as the seven steps you can use to implement the full critical thinking process.

Critical thinking comes from asking the right questions to come to the best conclusion possible. Strong critical thinkers analyze information from a variety of viewpoints in order to identify the best course of action.

Don’t worry if you don’t think you have strong critical thinking abilities. In this article, we’ll help you build a foundation for critical thinking so you can absorb, analyze, and make informed decisions. 

What is critical thinking? 

Critical thinking is the ability to collect and analyze information to come to a conclusion. Being able to think critically is important in virtually every industry and applicable across a wide range of positions. That’s because critical thinking isn’t subject-specific—rather, it’s your ability to parse through information, data, statistics, and other details in order to identify a satisfactory solution. 

Definitions of critical thinking

Various scholars have provided definitions of critical thinking, each emphasizing different aspects of this complex cognitive process:

Michael Scriven , an American philosopher, defines critical thinking as "the intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning, or communication as a guide to belief and action."

Robert Ennis , professor emeritus at the University of Illinois, describes critical thinking as "reasonable, reflective thinking focused on deciding what to believe or do."

Diane Halpern , a cognitive psychologist and former president of the American Psychological Association, defines it as "the use of cognitive skills or strategies that increase the probability of a desirable outcome."

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Top 8 critical thinking skills

Critical thinking is essential for success in everyday life, higher education, and professional settings. The handbook "Foundation for Critical Thinking" defines it as a process of conceptualization, analysis, synthesis, and evaluation of information.

In no particular order, here are eight key critical thinking abilities that can help you excel in any situation:

1. Analytical thinking

Analytical thinking involves evaluating data from multiple sources in order to come to the best conclusions. Analytical thinking allows people to reject cognitive biases and strive to gather and analyze intricate subject matter while solving complex problems. Analytical thinkers who thrive at critical thinking can:

Identify patterns and trends in the data

Break down complex issues into manageable components

Recognize cause-and-effect relationships

Evaluate the strength of arguments and evidence

Example: A data analyst breaks down complex sales figures to identify trends and patterns that inform the company's marketing strategy.

2. Open-mindedness

Open-mindedness is the willingness to consider new ideas, arguments, and information without prejudice. This critical thinking skill helps you analyze and process information to come to an unbiased conclusion. Part of the critical thinking process is letting your personal biases go, taking information at face value and coming to a conclusion based on multiple points of view .

Open-minded critical thinkers demonstrate:

Willingness to consider alternative viewpoints

Ability to suspend judgment until sufficient evidence is gathered

Receptiveness to constructive criticism and feedback

Flexibility in updating beliefs based on new information

Example: During a product development meeting, a team leader actively considers unconventional ideas from junior members, leading to an innovative solution.

3. Problem-solving

Effective problem solving is a cornerstone of critical thinking. It requires the ability to identify issues, generate possible solutions, evaluate alternatives, and implement the best course of action. This critical thinking skill is particularly valuable in fields like project management and entrepreneurship.

Key aspects of problem-solving include:

Clearly defining the problem

Gathering relevant information

Brainstorming potential solutions

Evaluating the pros and cons of each option

Implementing and monitoring the chosen solution

Reflecting on the outcome and adjusting as necessary

Example: A high school principal uses problem-solving skills to address declining student engagement by surveying learners, consulting with higher education experts, and implementing a new curriculum that balances academic rigor with practical, real-world applications.

4. Reasoned judgment

Reasoned judgment is a key component of higher order thinking that involves making thoughtful decisions based on logical analysis of evidence and thorough consideration of alternatives. This critical thinking skill is important in both academic and professional settings. Key aspects reasoned judgment include:

Objectively gathering and analyzing information

Evaluating the credibility and relevance of evidence

Considering multiple perspectives before drawing conclusions

Making decisions based on logical inference and sound reasoning

Example: A high school science teacher uses reasoned judgment to design an experiment, carefully observing and analyzing results before drawing conclusions about the hypothesis.

5. Reflective thinking

Reflective thinking is the process of analyzing one's own thought processes, actions, and outcomes to gain deeper understanding and improve future performance. Good critical thinking requires analyzing and synthesizing information to form a coherent understanding of a problem. It's an essential critical thinking skill for continuous learning and improvement.

Key aspects of reflective thinking include:

Critically examining one's own assumptions and cognitive biases

Considering diverse viewpoints and perspectives

Synthesizing information from various experiences and sources

Applying insights to improve future decision-making and actions

Continuously evaluating and adjusting one's thinking processes

Example: A community organizer reflects on the outcomes of a recent public event, considering what worked well and what could be improved for future initiatives.

6. Communication

Strong communication skills help critical thinkers articulate ideas clearly and persuasively. Communication in the workplace is crucial for effective teamwork, leadership, and knowledge dissemination. Key aspects of communication in critical thinking include:

Clearly expressing complex ideas

Active listening and comprehension

Adapting communication styles to different audiences

Constructing and delivering persuasive arguments

Example: A manager effectively explains a new company policy to her team, addressing their concerns and ensuring everyone understands its implications.

7. Research

Critical thinkers with strong research skills gather, evaluate, and synthesize information from various sources of information. This is particularly important in academic settings and in professional fields that require continuous learning. Effective research involves:

Identifying reliable and relevant sources of information

Evaluating the credibility and bias of sources

Synthesizing information from multiple sources

Recognizing gaps in existing knowledge

Example: A journalist verifies information from multiple credible sources before publishing an article on a controversial topic.

8. Decision-making

Effective decision making is the culmination of various critical thinking skills that allow an individual to draw logical conclusions and generalizations. It involves weighing options, considering consequences, and choosing the best course of action. Key aspects of decision-making include:

Defining clear criteria for evaluation

Gathering and analyzing relevant information

Considering short-term and long-term consequences

Managing uncertainty and risk

Balancing logic and intuition

Example: A homeowner weighs the costs, benefits, and long-term implications before deciding to invest in solar panels for their house.

7 steps to improve critical thinking

Critical thinking is a skill that you can build by following these seven steps. The seven steps to critical thinking help you ensure you’re approaching a problem from the right angle, considering every alternative, and coming to an unbiased conclusion.

First things first: When to use the 7 step critical thinking process

There’s a lot that goes into the full critical thinking process, and not every decision needs to be this thought out. Sometimes, it’s enough to put aside bias and approach a process logically. In other, more complex cases, the best way to identify the ideal outcome is to go through the entire critical thinking process. 

The seven-step critical thinking process is useful for complex decisions in areas you are less familiar with. Alternatively, the seven critical thinking steps can help you look at a problem you’re familiar with from a different angle, without any bias. 

If you need to make a less complex decision, consider another problem solving strategy instead. Decision matrices are a great way to identify the best option between different choices. Check out our article on 7 steps to creating a decision matrix .

1. Identify the problem or question

Before you put those critical thinking skills to work, you first need to identify the problem you’re solving. This step includes taking a look at the problem from a few different perspectives and asking questions like: 

What’s happening? 

Why is this happening? 

What assumptions am I making? 

At first glance, how do I think we can solve this problem? 

A big part of developing your critical thinking skills is learning how to come to unbiased conclusions. In order to do that, you first need to acknowledge the biases that you currently have. Does someone on your team think they know the answer? Are you making assumptions that aren’t necessarily true? Identifying these details helps you later on in the process. 

2. Gather relevant information

At this point, you likely have a general idea of the problem—but in order to come up with the best solution, you need to dig deeper. 

During the research process, collect information relating to the problem, including data, statistics, historical project information, team input, and more. Make sure you gather information from a variety of sources, especially if those sources go against your personal ideas about what the problem is or how to solve it.

Gathering varied information is essential for your ability to apply the critical thinking process. If you don’t get enough information, your ability to make a final decision will be skewed. Remember that critical thinking is about helping you identify the objective best conclusion. You aren’t going with your gut—you’re doing research to find the best option

3. Analyze and evaluate data

Just as it’s important to gather a variety of information, it is also important to determine how relevant the different information sources are. After all, just because there is data doesn’t mean it’s relevant. 

Once you’ve gathered all of the information, sift through the noise and identify what information is relevant and what information isn’t. Synthesizing all of this information and establishing significance helps you weigh different data sources and come to the best conclusion later on in the critical thinking process. 

To determine data relevance, ask yourself:

How reliable is this information? 

How significant is this information? 

Is this information outdated? Is it specialized in a specific field? 

4. Consider alternative points of view

One of the most useful parts of the critical thinking process is coming to a decision without bias. In order to do so, you need to take a step back from the process and challenge the assumptions you’re making. 

We all have bias—and that isn’t necessarily a bad thing. Unconscious biases (also known as cognitive biases) often serve as mental shortcuts to simplify problem solving and aid decision making. But even when biases aren’t inherently bad, you must be aware of your biases in order to put them aside when necessary. 

Before coming to a solution, ask yourself:

Am I making any assumptions about this information? 

Are there additional variables I haven’t considered? 

Have I evaluated the information from every perspective? 

Are there any viewpoints I missed?

5. Draw logical conclusions

Finally, you’re ready to come to a conclusion. To identify the best solution, draw connections between causes and effects. Use the facts you’ve gathered to evaluate the most objective conclusion. 

Keep in mind that there may be more than one solution. Often, the problems you’re facing are complex and intricate. The critical thinking process doesn’t necessarily lead to a cut-and-dry solution—instead, the process helps you understand the different variables at play so you can make an informed decision. 

6. Develop and communication solutions

Communication is a key skill for critical thinkers. It isn’t enough to think for yourself—you also need to share your conclusion with other project stakeholders. If there are multiple solutions, present them all. There may be a case where you implement one solution, then test to see if it works before implementing another solution. 

This process of communicating and sharing ideas is key in promoting critical thinking within a team or organization. By encouraging open dialogue and collaborative problem-solving, you create an environment that fosters the development of critical thinking skills in others.

7. Reflect and learn from the process

The seven-step critical thinking process yields a result—and you then need to put that solution into place. After you’ve implemented your decision, evaluate whether or not it was effective. Did it solve the initial problem? What lessons—whether positive or negative—can you learn from this experience to improve your critical thinking for next time? 

By engaging in this metacognitive reflective thinking process, you're essentially teaching critical thinking to yourself, refining your methodology with each iteration. This reflective practice is fundamental in developing a more robust and adaptable approach to problem-solving.

Depending on how your team shares information, consider documenting lessons learned in a central source of truth. That way, team members that are making similar or related decisions in the future can understand why you made the decision you made and what the outcome was.

Example of critical thinking in the workplace

Imagine you work in user experience design (UX). Your team is focused on pricing and packaging and ensuring customers have a clear understanding of the different services your company offers. Here’s how to apply the critical thinking process in the workplace in seven steps: 

Step 1: Start by identifying the problem

Your current pricing page isn’t performing as well as you want. You’ve heard from customers that your services aren’t clear, and that the page doesn’t answer the questions they have. This page is really important for your company, since it’s where your customers sign up for your service. You and your team have a few theories about why your current page isn’t performing well, but you decide to apply the critical thinking process to ensure you come to the best decision for the page. 

Gather information about how the problem started

Part of identifying the problem includes understanding how the problem started. The pricing and packaging page is important—so when your team initially designed the page, they certainly put a lot of thought into it. Before you begin researching how to improve the page, ask yourself: 

Why did you design the pricing page the way you did? 

Which stakeholders need to be involved in the decision making process? 

Where are users getting stuck on the page?

Are any features currently working?

Step 2: Then gather information and research

In addition to understanding the history of the pricing and packaging page, it’s important to understand what works well. Part of this research means taking a look at what your competitor’s pricing pages look like. 

Ask yourself: 

How have our competitors set up their pricing pages?

Are there any pricing page best practices? 

How does color, positioning, and animation impact navigation? 

Are there any standard page layouts customers expect to see? 

Step 3: Organize and analyze information

You’ve gathered all of the information you need—now you need to organize and analyze it. What trends, if any, are you noticing? Is there any particularly relevant or important information that you have to consider? 

Step 4: Consider alternative viewpoints to reduce bias

In the case of critical thinking, it’s important to address and set bias aside as much as possible. Ask yourself: 

Is there anything I’m missing? 

Have I connected with the right stakeholders? 

Are there any other viewpoints I should consider? 

Step 5: Determine the most logical solution for your team

You now have all of the information you need to design the best pricing page. Depending on the complexity of the design, you may want to design a few options to present to a small group of customers or A/B test on the live website.

Step 6: Communicate your solution to stakeholders

Critical thinking can help you in every element of your life, but in the workplace, you must also involve key project stakeholders . Stakeholders help you determine next steps, like whether you’ll A/B test the page first. Depending on the complexity of the issue, consider hosting a meeting or sharing a status report to get everyone on the same page. 

Step 7: Reflect on the results

No process is complete without evaluating the results. Once the new page has been live for some time, evaluate whether it did better than the previous page. What worked? What didn’t? This also helps you make better critical decisions later on.

Tools and techniques to improve critical thinking skills

As the importance of critical thinking continues to grow in academic and professional settings, numerous tools and resources have been developed to help individuals enhance their critical thinking skills. Here are some notable contributions from experts and institutions in the field:

Mind mapping for better analysis

Mind mapping is a visual technique that helps organize and structure information. It's particularly useful for synthesizing complex ideas and identifying connections between different concepts. The benefits of mind mapping include:

Enhancing creativity by encouraging non-linear thinking

Improving memory and retention of information

Facilitating brainstorming and idea generation

Providing a clear overview of complex topics

To create a mind map:

Start with a central idea or concept.

Branch out with related sub topics or ideas.

Use colors, symbols, and images to enhance visual appeal and memorability.

Draw connections between related ideas across different branches.

Mind mapping can be particularly effective in project planning , content creation, and studying complex subjects.

The Socratic Method for deeper understanding

The Socratic Method, named after the ancient Greek philosopher Socrates, involves asking probing questions to stimulate critical thinking and illuminate ideas. This technique is widely used in higher education to teach critical thinking. Key aspects of the Socratic Method include:

Asking open-ended questions that encourage deeper reflection

Challenging assumptions and preconceived notions

Exploring the implications and consequences of ideas

Fostering intellectual curiosity and continuous inquiry

The Socratic Method can be applied in various settings:

In education, to encourage students to think deeply about subject matter

In business, it is important to challenge team members to consider multiple points of view.

In personal development, to examine one's own beliefs and decisions

Example: A high school teacher might use the Socratic Method to guide students through a complex ethical dilemma, asking questions like "What principles are at stake here?" and "How might this decision affect different stakeholders?"

SWOT analysis for comprehensive evaluation

SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis is a strategic planning tool that can be applied to critical thinking. It helps in evaluating situations from multiple angles, promoting a more thorough understanding of complex issues. The components of SWOT analysis are:

Strengths: internal positive attributes or assets

Weaknesses: internal negative attributes or limitations

Opportunities: External factors that could be beneficial

Threats: External factors that could be harmful

To conduct a SWOT analysis:

Clearly define the subject of analysis (e.g., a project, organization, or decision).

Brainstorm and list items for each category.

Analyze the interactions between different factors.

Use the analysis to inform strategy or decision-making.

Example: A startup might use SWOT analysis to evaluate its position before seeking investment, identifying its innovative technology as a strength, limited capital as a weakness, growing market demand as an opportunity, and established competitors as a threat.

Critical thinking resources

The Foundation for Critical Thinking : Based in California, this organization offers a wide range of resources, including books, articles, and workshops on critical thinking.

The National Council for Excellence in Critical Thinking : This council provides guidelines and standards for critical thinking instruction and assessment.

University of Louisville : Their Critical Thinking Initiative offers various resources and tools for developing critical thinking skills.

The New York Times Learning Network provides lesson plans and activities to help develop critical thinking skills through current events and news analysis.

Critical thinking frameworks and tools

Paul-Elder Critical Thinking Framework : Developed by Dr. Richard Paul and Dr. Linda Elder, this framework provides a comprehensive approach to developing critical thinking skills.

Bloom's Taxonomy : While not exclusively for critical thinking, this classification system is widely used in education to promote higher-order thinking skills.

The California Critical Thinking Disposition Inventory (CCTDI) : This assessment tool measures the disposition to engage in problems and make decisions using critical thinking.

The Ennis-Weir Critical Thinking Essay Test : Developed by Robert Ennis, this test assesses a person's ability to appraise an argument and to formulate a written argument.

By incorporating these tools and techniques into regular practice, individuals can significantly enhance their critical thinking capabilities, leading to more effective problem-solving, decision-making, and overall cognitive performance.

Critically successful 

Critical thinking takes time to build, but with effort and patience you can apply an unbiased, analytical mind to any situation. Critical thinking makes up one of many soft skills that makes you an effective team member, manager, and worker. If you’re looking to hone your skills further, read our article on the 25 project management skills you need to succeed .

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What is Critical Thinking and Why is it Valuable in the Workplace?

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• > What is Critical Thinking and Why is it Valuable in the Workplace?

There are times at work when you simply have to “do.” A tight deadline, a demanding project outline, or a highly particular superior might mean that it makes sense to complete a task without too much mental tinkering. But work like this can be unsustainable and worse — it won’t leverage your ability to think critically.

There is value in thinking critically in every aspect of your life. From making decisions in your personal life, to interrogating the media you consume, to assessing your work with a critical eye, applying critical thinking is an essential skill everyone should be trying to hone.

At your workplace, critical thinking can distinguish you as a leader, and a valuable mind to bounce ideas off. It can help improve the quality of your work, and the perception those higher up the chain have of you.

Here’s what you need to know about critical thinking in the workplace:

What Exactly is “Critical Thinking”?

  In a nutshell, critical thinking is the ability to think reasonably, detaching yourself from personal bias, emotional responses, and subjective opinions. It involves using the data at hand to make a reasoned choice without falling prey to the temptations of doing things simply because they’ve always been done a certain way.

Critical thinking takes time. It might be quicker simply to take instruction at face value, or rely on the traditions of your team. But without analyzing the reasons behind decisions and tasks, it becomes extremely easy to adopt bad habits. This might be time-wasting meetings, inefficient uses of effort, or poor interactions with team members. Taking the time to ask “why” you’re doing something is the first step to thinking critically.

Sometimes, data is available which allows you to make reasoned decisions based on absolute facts. If you can show that a new best practice can objectively improve current processes with hard data, you’ve used the very basics of critical thinking. That said, actual numbers aren’t always available when making a decision. Real critical thinking involves taking a careful look at situations and making a decision based on what is known, not what is felt.

Why Is Critical Thinking Important in the Workplace?

The short answer to the above question is this: critical thinkers make the best decisions, most often. And in the workplace, where choices about how to complete tasks, communicate information, relate with coworkers, and develop strategy are so common, critical thinkers are extremely valuable.

A savvy hiring manager will make this part of the recruitment process. It’s pretty easy to gauge how someone is inclined to solve a problem — ask them how they would deal with a specific situation, and give them the opportunity to use their critical thinking skills, versus deferring to an emotional, or prescribed reaction. Employing people who can think and act reasonably will pay enormous dividends down the road.

Using your critical thinking skills in the workplace will define you as a problem solver. This is not only useful career-wise (although having upper-level people at your company think highly of you is undoubtedly a benefit) it also establishes you as a leader among your fellow team members. Demonstrating your ability to solve problems and accomplish goals effectively will help instill confidence in you with all your coworkers.

How to Use Critical Thinking in the Workplace

The first step to actually using critical thinking is approaching every situation with an open mind. You need to be receptive to all information available, not just the kind that satisfies your preconceived notions or personal biases. This can be easier said than done, of course — lessons learned and beliefs held are often done so with a reason. But when it comes to critical thinking, it’s important to analyze each situation independently.

Once you’ve analyzed a situation with an open mind, you need to consider how to communicate it properly. It’s all very well and good to approach situations with objective logic, but it doesn’t do you any favours to sound like  Mr. Spock  when you’re conveying your conclusions. Be tactful, patient and humble when you are explaining how and why you’ve come to decisions. Use data if available to support your findings, but understand that not everyone is able to remove emotion from situations.

The final, and perhaps least obvious, application with critical thinking is creativity. Often, getting creative means pushing boundaries and reshaping convention. This means taking a risk — one that can often be worth the reward. Using a critical thinking approach when getting creative can help you mitigate the risk, and better determine what value your creativity can bring. It will help you and your team try new things and reinvent current processes while hopefully not rocking the boat too much.

Learn More About Critical Thinking

Critical thinking is a valuable skill for all aspects of your life. It benefits problem solving, creativity, and teamwork. And it translates particularly well to the workplace, where it can distinguish you as a valuable employee and leader.

Taking the extra time to examine things objectively, make decisions based on logic, and communicate it tactfully will help you, those you work with, and your work goals prosper. To learn more about how to do that, have a look at our  Critical Thinking and Problem Solving for Effective Decision-Making   workshop and register today!

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More From Forbes

Critical thinking: what is it and how can you develop this skill.

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Founder and Head of the international IT recruitment company Lucky Hunter .

I have already raised the issue of the importance of developing emotional intelligence in previous pieces, and today I would like to talk about why critical thinking also matters for employees—especially top managers of companies.

First of all, let's define what critical thinking is. In general, it is the ability to objectively analyze events, incoming information and arguments; approach an issue from different sides; and form conclusions based on the analysis. Developing critical thinking is relevant not only for work but also for life—today we're inundated with huge amounts of information every day, and in order to be able to analyze this information and determine our position based on balanced facts, it is important to look at situations critically.

Critical thinking allows you to always soberly assess the situations taking place in your work, give an objective assessment, including your own actions and the actions of others, effectively negotiate and find the best way out of ambiguous situations. That is why large companies, when hiring employees, pay close attention to the soft skills of a candidate, especially if they are applying for top positions.

So, how can you develop critical thinking?

Practice analyzing.

Turn the events happening around you into facts. Learn to separate them from emotions. Emotions often prevent us from thinking critically, because they reduce everything to the emotional component, which cannot be relied on. Study different points of view on a specific topic. Read more, broaden your horizons and work with information—the more you “dissect” any information material, the more chances you have to get to the bottom of it.

Pay attention to self-criticism.

There should always be a certain amount of healthy self-criticism in your actions and behavior. The keyword here is healthy because it is important to maintain balance and not slip into self-flagellation. Learn to adequately evaluate yourself and your actions, and determine your strengths and growth areas. I work in recruiting, so I will give an example from my practice: In the work of a recruiter, self-criticism is vital for an objective assessment of a candidate, because, in order to evaluate others, you must first be able to objectively evaluate yourself.

Build productive communication.

If you conduct a dialogue calmly and kindly, without insults and rudeness, truly listening and hearing the interlocutor, you thereby increase the chances of getting some useful insight into the process of interaction. It can give you the opportunity to look at the situation from a new angle and come to a conclusion that you would not have come to otherwise. Therefore, the ability to conduct effective, productive communication also affects the development of critical thinking.

Develop your forecasting skills.

This point is quite closely related to the first one. Analyze information and build forecasts based on the analysis, think over the likely development of events and try to answer for yourself why it will be exactly like this. Such forecasting, again, allows you to study a specific situation from different sides, get certain insights into the process and come to an objective conclusion.

Today, it's crucial for employees and managers to develop the skill of thinking critically—all you need to do is start. The result could have a positive impact on all fields of your life, both personal and professional, because a high level of critical thinking has a good effect on communication (including business). It allows you to form objective conclusions and cut off the excess of information garbage, focusing on facts and analyzing them.

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7 critical thinking skills with examples

Critical thinking: you might have seen it listed in job ads or heard people talking about the importance of critical thinking. But what's critical thinking? And how do you go about adjusting the way you think about things to become less emotional, and more critical? 

That’s a lot of questions, but this guide has the answers. Below, we’ll break down the complex concept of critical thinking into simpler chunks, as well as providing examples of critical thinking in action. By the end, you’ll have a much clearer picture of what critical thinking is and how it can help you grow in your career and personal life. 

• What is critical thinking?
• 7 critical thinking skills in practice 

Examples of critical thinking

• 5 benefits of developing critical thinking skills

5 barriers to critical thinking

How to improve critical thinking skills , tools and techniques for critical thinking .

• Benefits of a workplace culture that encourages critical thinking 
• The future of critical thinking  

What is critical thinking? 

Let’s start with a simple definition of critical thinking to understand what it is and the basics of how it works. Critical thinking is simply a way of looking at things in a more rational, logical way.  

Usually, when faced with a situation, decision or dilemma, you might let your emotions, biases and other factors get involved in the thinking process. That’s completely natural. We all have our own ways of thinking about things and looking at the world. 

But, if you’ve ever wanted to see things differently with a clearer mind, free of emotions and biases, that’s what critical thinking is all about. 

Thinking critically is about quieting those emotions that might impact your decision-making. It’s  about looking at a situation or problem from rational angles, analysing all the information available and coming to a logical conclusion. 

Here are six steps to critical thinking: 

• Analysis: The gathering and understanding of data and information. 
• Interpretation:  Drawing out meaning from the available data. 
• Inference:  The ability to make conclusions based on the data analysed. 
• Explanation: Being able to communicate one’s conclusions and findings with others. 
• Evaluation:  Questioning the conclusions and looking at other angles and possibilities. 
• Self-regulation: Understanding how one’s own biases may impact the process. 

7 critical thinking skills in practice

What are some different critical thinking skills? What does it look like when you put these skills into practice at work? Here are some of the ways in which critical thinking can manifest in the workplace: 

1. Decision-making processes 

Critical thinking is useful for making workplace decisions in a fair way. For example, who to hire for a certain role or whether to take one job over another. 

2. Conflict resolution 

Critical thinking can also be very useful when you’re dealing with challenging situations with colleagues or your manager. Rather than making emotional or biassed decisions, you can think about how to resolve the issues in the fairest and most reasonable way.  

3. Innovation 

Critical thinking can also be a driving force for innovation. When you think about problems critically, you may come across unique solutions you might not have otherwise discovered. 

4. Evaluating information 

Critical thinking at work can help you evaluate complex data and information. It can help you make well-informed decisions, identify potential risks and develop solutions around strategy, project management and problem-solving. 

5. Making informed decisions 

Critical thinking helps you gather and analyse relevant data and consider various perspectives. It allows you to weigh the pros and cons before arriving at a well-informed decision. So, whether you’re in a leadership role or part of a team, these critical thinking skills can help you make informed decisions:  

6. Problem-solving 

Critical thinking and problem-solving skills can help you achieve your business objectives. It allows you to break down tough challenges and figure out what's really causing the issue. You’re able to come up with creative fixes and make decisions that work. Ultimately, keeping things efficient and effective. 

7. Communication 

Critical thinking can also make you a more effective communicator with those around you. You’re able to become a better listener and build your understanding of other people’s views and personalities. It may lead to better and happier friendships and relationships. 

One of the best ways to see the benefits of critical thinking is when you’re faced with a problem. When you come up against some sort of challenge, you might find yourself stumped or struggling to find the right solution. 

That’s all normal and natural, and critical thinking can help you approach challenges and problems more confidently. You’ll be able to see those kinds of situations from new angles revealing previously unseen solutions along the way. 

Example : Suppose you're in an interview and faced with a challenging question about your weaknesses . Instead of avoiding the question, apply critical thinking to identify a genuine weakness. Explain your strategies for improvement, showcase your self-awareness and commitment to growth. 

Examples of critical thinking in decision-making 

Decision-making. It can be hard. You might struggle when weighing up the pros, cons and potential outcomes of one decision or the other. If you feel that way, then critical thinking could help. 

When you apply critical thinking to a big decision, you cut out all the noise and emotion , leaving nothing but the facts and stats. These skills allow you to analyse situations fairly and logically, reaching smart, sensible conclusions with the best potential outcomes. 

Example: Imagine you have multiple job offers on the table. By applying critical thinking, you can carefully assess each offer by considering factors like company culture, growth and opportunities. Also, you could consider things like job responsibilities, and alignment with your long-term career goals. 

Examples of critical thinking in creativity 

Creativity is all about letting your imagination loose and thinking outside the box. It might not seem like critical thinking can help, but in action critical thinking can be the key to helping you unlock more of your imaginative potential. You might discover insights and ideas you wouldn’t have thought of without it. 

There are several creative critical thinking techniques, like mind maps and brainstorms, that you can use in many situations. When brainstorming, try to see a situation from lots of angles. Think about a situation in different ways to come up with related ideas, which is one of the cornerstones of critical thinking. 

Example: Imagine you’re a teacher trying to think of a new lesson plan to teach kids about a difficult subject. If you rely solely on your experiences and favourite systems, you may struggle to think of anything new. But, by thinking critically, you can explore new ways to approach the subject and teach it to your class. 

Examples of critical thinking in communication 

Communication is another area where critical thinking can make a massive difference. When you let your emotions influence what you say, you might end up saying something you don’t mean. If you’ve ever felt like your mood has influenced discussions with colleagues or people outside work, critical thinking could help. 

It helps you to focus more clearly and have more productive, pleasant conversations with others. It’s also helpful to apply critical thinking if you have a disagreement with someone or simply have differing ideas. It can help you see things from their perspective. 

Example: Let’s say that two members of your team are arguing about which one of their solutions to a problem is best. With critical thinking, you can put your opinions to the side and help to resolve the conflict in a rational and level-headed way. 

Examples of critical thinking in analysis and evaluation 

Analysing and evaluating information is an important part of everyday life. You might be given information that you need to process. But naturally you have biases that may prevent you from independently assessing the data you receive. 

Critical thinking can help you see information in a different light, absorbing it in a rational and logical way. It'll allow you to allow you to evaluate it based purely on facts, rather than bias or preconception. 

Example:  Imagine you just got assigned a new task at work with a technology you haven’t used before. It’s easy to be overwhelmed, but by thinking critically and analysing the relevant instructions, you can set up a clear plan of action. This will help you become better prepared to tackle the challenge of learning something new. 

Examples of critical thinking in self-reflection 

Another important aspect of critical thinking is being able to reflect on your own thoughts, actions and beliefs. It’s important to question the motives and origins of certain ideas or biases that may be present and could be affecting your decision-making. Through critical introspection, you may uncover biases you were unaware of and can then take actions to improve your future actions or reactions. 

Example: Imagine you're reflecting on your recent job performance. Instead of simply accepting your accomplishments at face value, you apply critical thinking. You assess not only what you achieved but also how you achieved it. You question whether there were missed opportunities for improvement, and you identify areas where you can further develop your skills. 

5 benefits of developing critical thinking skills 

So, why might you want to focus on improving your critical thinking capability through critical thinking exercises? Critical thinking can offer an array of unique benefits, making you a stronger, better and happier worker . Some of the benefits of critical thinking are: 

Improved decision making: Critical thinking can help you make more informed decisions. Rather than rushing to hasty calls or letting your emotions and other factors cloud your judgement. 

Enhanced problem-solving skills: When you’re able to think critically about things, you can become a much more effective problem solver. You’ll be able to see problems from different angles, gathering information effectively to arrive at a logical solution. 

Improved communication skills: Often, emotions and biases can negatively impact our communications with the people around us. But, with a critical thinking approach, it’s much easier to communicate clearly and effectively, even with those who have different views. 

Better understanding of different perspectives: A big part of becoming a critical thinker is becoming a better listener. It can be hugely helpful in starting to understand and accept other ways of looking at things. 

Increased creativity: Critical thinking can also be helpful for creativity . When looking at problems and situations rationally and analysing information, you might often come across unique and creative ideas you hadn’t previously imagined. 

Critical thinking isn’t always easy to practise and you might find you encounter a range of barriers when trying to approach problems critically: 

1. Personal biases and prejudices 

Personal bias is the number one barrier to critical thinking, and it can be very hard to avoid. When thinking about a problem or trying to make decisions, especially involving other people, our opinions and biases can impact our view. 

2. Emotional influences 

Emotions can also get in the way when trying to think critically. It’s simply a part of human nature, and it’s very difficult to try to 'switch your feelings off'. It can be challenging to make a rational, logical decision in certain circumstances. But, by improving your critical thinking skills, you can learn to detach emotions from decision making. 

3. Lack of knowledge and understanding 

In some cases, a simple lack of knowledge can make you unable to approach a situation in a balanced and rational way. 

4. External pressures 

There may also be external factors beyond our control which influence the decisions you make and the way you think about things. For example, deadlines or the opinions of stakeholders and decision-makers. 

5. Lack of time 

Sometimes, a simple lack of time is all that’s needed to interfere with the critical thinking process. It takes time to look at things critically and gather information. 

Once you’ve got the basics of critical thinking skills, there are still many ways to improve them over time. So, how can you develop critical thinking skills further? The main way to improve is through understanding what critical thinking involves. It’s about using your skills as much as possible in many aspects of everyday life, including work and personal life. 

When you face a problem or situation, make the choice to think about it critically, rather than simply acting on instinct or making emotional decisions.  

Reflect, analyse different viewpoints and question assumptions or ideas that might be influencing your train of thought. With time and repetition, it’s possible to hone your critical thinking abilities. Here are three important tips to further develop critical thinking: 

Active listening  

If you’re eager to start working on your own critical thinking skills, a good way to get started is to become a more active listener . Don’t just hear what people are saying - listen actively to understand, considering the why and how behind their words, ideas and opinions. Ask questions to get more data, and challenge assumptions or misconceptions. 

Practise mindfulness 

Take time to consider your approach. From the words you say to the actions you take, to the behaviour and opinions of those around you. By focusing more on these different aspects, rather than simply letting them pass you by, you can start to master the basics of critical thinking. 

Be patient 

When dealing with a difficult situation, like a challenge at work or a relationship issue, try to apply the fundamentals of critical thinking. Be patient. Don’t rush to a conclusion or decision. Think carefully and deliberately to reach a decision that seems fair. 

It’s also important to remember that critical thinking takes time to develop and practise. Becoming a good critical thinker is a continuous process of learning and development, requiring constant commitment and the ability to self-regulate and self-evaluate.

There are various useful tools and methods that can help you put critical thinking processes and concepts into action, including: 

SWOT analysis 

SWOT stands for strengths, weaknesses, opportunities and threats. A SWOT analysis is when you take those factors into account to come to a fair assessment of the situation. It's often a useful way to evaluate how well a project is performing and where it can be improved. 

Fishbone diagram 

A fishbone diagram is a useful tool that can help you visualise a problem and learn about its causes. It makes it easier to find a solution. The 'fishbone' name comes from the fact that the diagram involves a central line with adjoining lines and arrows coming off either side. These represent various factors that contribute to the problem or situation, making the final diagram look like a fish skeleton. 

Mind mapping 

Mind mapping is another kind of diagram that can be useful for visualising situations and extrapolating information about a given subject or problem. Start with the main subject in the centre, and then branch off with connected thoughts and considerations. You can also think about adding sub-topics and notes, resulting in a 'map' of the situation. 

Cost-benefit analysis  

A cost-benefit analysis is another handy technique that many businesses use when trying to make decisions. It has a lot in common with critical thinking, as it's all about taking in information and making rational conclusions based on the available data.  

As the name implies, a cost-benefit analysis focuses on measuring how much a decision or action will cost and what benefits it can provide. You can then analyse that information to determine if the decision offers good value and makes sense or not. 

Decision trees 

A decision tree is a simple framework in which you write down a potential decision and then branch off from it. It allows you to imagine what would happen based on various decisions.  

Decision trees can help you visualise the prospective consequences of every decision, giving you the information to make the best possible choice. 

Benefits of a workplace culture that encourages critical thinking

It can be hugely beneficial to be part of a workplace that encourages critical thinking as part of the culture. It can lead to many advantages, including: 

Improved decision-making: When critical thinking is part of the culture, employees are more likely to think carefully about big decisions and make the smartest calls. 

Increased innovation and creativity:  Critical thinking skills can also help you develop innovation and creativity. They encourage outside-the-box thinking, rather than restricting your own biases and limitations. 

Better problem solving: One of the best benefits of critical thinking in the workplace is how it can help you solve problems more effectively. You’re able to take all the necessary info into account to arrive at a sensible and efficient solution. 

Higher employee engagement and job satisfaction : When you’re encouraged to think critically, you’re more likely to engage at work and happier overall. 

The future of critical thinking

As the world changes and new technologies emerge, the concept of critical thinking could change in the years to come. There's a concern among various experts in the field of AI that the proliferation of AI could give people weaker critical thinking skills. As people grow to rely on technological tools like AI bots to solve problems and make decisions for you. 

It could be particularly impactful on children and younger generations. Children grow up in a world with so many technological tools and services to help with almost every aspect of their lives. But even if critical thinking becomes trickier to learn in the future, it'll still be a very valuable and useful skill for all. 

There's no doubt that critical and creative thinking skills are important in any workplace. These skills allow you to think about problems in the most fair and reasonable way, making the logical and rational conclusions. These skills can be perfect for problem-solving and dealing with big and tricky decisions.  

If you’re wanting to improve the way you deal with everyday situations in a more logical way, then applying critical thinking skills is a great practise.  

What are the top 5 critical thinking skills?

Critical thinking involves a range of different skills that can be applied to various situations. Here are 5 critical thinking skills: decision-making, conflict resolution, innovation, evaluating information and making informed decisions 

What makes a person a critical thinker? 

Critical thinkers have the ability to look at situations in an objective and rational way. They can analyse available data to draw logical conclusions, without letting their own biases interfere. They are able to make rational, logical decisions and solve problems fairly. 

How can I improve my critical thinking skills?  

There are many ways to work on your critical thinking skills. Practise is key, and skills can improve with repetition. Start by approaching problems and decisions in more rational ways. Clear your mind of biases and focus purely on the facts and information available to you. 

What is a good example of critical thinking?

An example of a critical thinking decision in everyday life might be trying to find a new job. You can carry out research and read company reviews. You can also source varying job descriptions and look at specifications like the salary to make the right choice for you. Other examples include deciding on diet and lifestyle factors, buying big purchases or solving problems at home. 

What are the most common barriers to critical thinking, and how can I overcome them?  

The main barriers to critical thinking are personal or shared biases, emotions and preconceptions. Through your experiences and interactions with other people, you may develop certain ideas or notions that can impact your thinking and decision-making abilities. Emotions like fear or social pressure can also obstruct critical thinking. Overcoming these barriers involves practise and the ability to free your mind of biases. 

How can critical thinking skills benefit my career development?  

Many employers value critical thinking skills. By using them effectively in the workplace, you may find it easier to deal with difficult colleagues and add value to your company.  

How can I encourage my colleagues to develop their critical thinking skills?  

A good way is to lead by example. Demonstrate logical and rational thinking to solve problems. You can pull out resources like fishbone diagrams or mind-mapping, where people may feel inspired to follow your approach.  

Are there any industries or job roles where critical thinking skills are particularly important?  

Industries including Education and Science are particularly reliant on critical thinking, along with Healthcare, Engineering and Finance, but this skill can be valuable in almost any line of work. 

What are some common misconceptions about critical thinking?  

You might believe that critical thinking has little practical use, or that it's only useful in settings like scientific research and education. But, having an open and analytical mind can be hugely beneficial in many industries and situations. 

How can I measure my progress in developing my critical thinking skills? 

A good way to measure your critical thinking skills is to think critically about where you’ve used them and the improvements you’ve seen. Consider problems they’ve helped you solve, and the impacts of the decisions you made through critical thinking. You could also ask for feedback from the people around you.  

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Eggcellent Work

5 creative and critical thinking examples in workplace  .

In our blog  How To Improve Critical Thinking Skills at Work And Make Better Decisions ,  we highlighted some essential skills and activities that can make you a more valuable employee. We demonstrated how critical thinking is the ability to make informed, logical decisions, overcome bias through self-knowledge and collaboration with others.

In this blog we will list five creative and critical thinking examples in workplace settings. Critical thinking scenarios in the workplace can arise from the mundane, everyday tasks of data analysis to solving critical problems–each requiring logic and critical thinking.

• The Ultimate Guide To Critical Thinking
• 12 Critical Thinking Interview Questions and Scenarios With Sample Answers
• Is Critical Thinking A Soft Skill Or Hard Skill?

10 Best Books On Critical Thinking And Problem Solving

• 12 Common Barriers To Critical Thinking (And How To Overcome Them)
• How To Promote Critical Thinking In The Workplace
• What Is The Role Of Communication In Critical Thinking?  

Creative and critical thinking examples in workplace settings

Critical thinking to solve a problem example 1: analyzing data.

In these days of data overload, automation can sift, sort, and report data in a more-or-less manageable form. The ability to analyze, make sense of, and make informed decisions on data is a uniquely human quality.

A core skill of leveraging all that information into sound business decisions is critical thinking. For example, a critical thinker can look at a sales projection report and judge whether the source information was slanted, or skewed because of past seasonal effects on sales.

Critical thinking to solve a problem; Example 2: Promoting a team and collaborative approach to solve a problem

One of the most common creative and critical thinking examples in workplace settings is applying the principle that, contrary to the old saying, too many cooks don’t necessarily “spoil the broth.”

One recipe for successful problem solving in any organization is effective team collaboration. The team must employ a strategy that logically analyzes each team member’s input. Individual members of the team must be prepared (and encouraged) to offer constructive criticism and reasoned input based on the precepts of critical thinking.

Read More: Is Common Sense a Skill in the Workplace? (+How to Cultivate It)

Critical thinking to solve a problem; Example 3: Assessing risks

Logical and critical thinking examples of successfully coping with risks include:

• identifying potential hazards at a construction site and matching those hazards with the health and safety requirements of OSHA
• providing a risk assessment and developing an emergency reaction plan for business continuity
• assessing the potential impacts of new financial privacy and compliance rules with a plan of action that mitigates and effectively responds to risks

Critical thinking to solve a problem; Example 4: Hiring new talent

As discussed in our previous blog, overcoming bias is an important step in critical thinking. When making a new hire, you must read, analyze, and digest multiple job application packages.

Your first step in the process is to remove bias and personal preferences from your applicant selection process. That means disregarding the applicants’ age, gender, place origin or other factors.

Remember that bias is often unconscious. To eliminate bias from your thinking process, know that bias can be insidious. Bias has a tendency to produce irrational judgments in a consistent pattern.

In his article on  Entrepreneur.com , Dr. Travis Bradberry cites cognitive biases and how they influence your judgement. When hiring, be on the lookout for the following biases:

• Confirmation bias , which is a tendency to look for information that supports a pre-existing belief. Say the applicant attended an educational institution that received some bad publicity recently. You believe that the institution is flawed, so the applicant must also be flawed.
• The Halo effect , which happens when someone creates a strong first impression and that impression sticks. Perhaps the applicant attended one of your favorite Ivy League institutions. Dig deeper and see if that good first impression of the applicant is warranted.

So, if you can recognize and understand bias, you can think more objectively, and recruit the best talent for your organization.

Critical thinking to solve a problem; Example 5: Knowing your true value to the organization

Self-reflection  involves an honest analysis of your worth to the organization and how your experience and talents add value and help you find ways to improve your performance.

One suggested practice is to list the ways you are contributing to the goals of your organization. How are your contributions impacting the overall progress of the organization’s mission, and how do they positively (or negatively) affect your potential for growth and assuming increasing responsibilities in your organization?

The foregoing analysis has an added advantage. Reflecting on your thought processes is an important step in critical thinking, which, in turn, helps you become a better critical thinker—with the compounding effect of improving your performance and value to your organization.

Outcomes of applying the above “logic and critical thinking” examples

By applying the foregoing examples of critical thinking in workplace settings you can open new opportunities of improved performance and effectiveness on the job. For example:

Critical thinking opens the door to trying something new.  Group-thinking can stifle positive change. Resistance to change can strangle a good idea at birth when someone says, “We have always had success with the old method.”

A critical thinker, instead of shooting down a new idea, seeks out more information, and asks:

• Why is that a good idea?
• What is the data that shows that the new method could result in a better outcome?
• What, if any, are the metrics that can be applied to measure results?

Critical thinking provides quick and accurate decisions in high-risk situations.  High-risk implies bad consequences, and  critical thinking is a must .

A classic example would be triaging victims during a medical emergency. Medical personnel must apply all their training and best judgement in rapidly and critically analyzing the sequence of emergency patient treatment without bias based on a combination of factors to help them reach those decisions.

Critical thinkers are in control of their emotions.  On the job, you could be faced with ethical and moral challenges. At times, emotions can cloud judgment and put you in a tough spot where you have to choose between what your heart wants and what your brain knows is best.

Say that you are faced with the dilemma of reporting a colleague’s dishonest or illegal behavior on the job. The dilemma is that the colleague is your friend, has a family, and has a substance-use problem. You can remain silent and your colleague will get away with the act, or you can report the infraction.

A critical thinker will think things through. How will the colleague’s actions negatively affect your work unit? Could there be an audit trigger and disruptive investigation where you’ll have to risk lying—and perhaps losing your job? Might this be a serendipitous opportunity to get your colleague to resolve a substance-use problem?

No one ever claimed that critical thinking was easy. But, paraphrasing the words of Teddy Roosevelt, nothing worth doing is easy.

• Critical Thinking vs Problem Solving: What’s the Difference?
• Is Critical Thinking Overrated?  Disadvantages Of Critical Thinking
• 25 In-Demand Jobs That Require Critical Thinking and Problem-Solving Skills
• Brainstorming: Techniques Used To Boost Critical Thinking and Creativity
• 11 Principles Of Critical Thinking  

Jenny Palmer

Founder of Eggcellentwork.com. With over 20 years of experience in HR and various roles in corporate world, Jenny shares tips and advice to help professionals advance in their careers. Her blog is a go-to resource for anyone looking to improve their skills, land their dream job, or make a career change.

Further Reading...

11 Principles Of Critical Thinking  

9 Most Sought-After Soft Skills In The Workplace

15 Best Books on Assertiveness in the Workplace

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How to Promote Critical Thinking in the Workplace

What is critical thinking? Critical thinking is a process of objective evaluation of facts and the consideration of possible solutions to problems. According to the  Foundation for Critical Thinking , the concept dates back to early methods of questioning to achieve knowledge practiced by the Ancient Greek philosopher Socrates. Today, organizations value critical thinking as a means to greater innovation and improved problem-solving. In fact, the skill is deemed so important that a  survey  of leading chief human resource officers conducted by the World Economic Forum found that critical thinking will be the second most important skill in the workplace by 2020, second only to complex problem-solving skills.

Critical thinking is important because it helps individuals and teams more effectively diagnose problems and identify possible solutions that aren’t entirely obvious at first. In addition, critical thinking can help resolve conflicts in the workplace. When individuals consider a range of possible approaches to solving a problem rather than relying on bias or snap judgments, they are more likely to arrive at a better solution.

Ways to Promote Critical Thinking in the Workplace

Some ways you can promote critical thinking in the workplace involve making changes in your workplace culture; others involve training. Here are five ways to encourage critical thinking in your organization.

1. Hire and Promote Critical Thinkers

An important first step to building organizational strength in critical thinking is to hire individuals who are already strong in that area. Behavioral interviewing is an effective way to gauge a candidate’s strengths in critical evaluation and analysis. In addition, when you make critical thinking a desired competency for leadership and promotion, you begin to build a pipeline of talented critical thinkers.

2. Build a Culture of Learning

It’s critical to create an environment where the behaviors related to critical thinking are a natural part of your company culture. Some of the ways you can build and support  a culture that stimulates critical, objective analysis include:

• Incorporating “lessons learned” discussions after the conclusion of important projects, during which employees have the opportunity to look back on areas where more critical thinking might have been helpful in improving a project’s outcome
• Creating an environment where tough questions are welcomed and employees are encouraged to talk through alternatives openly
• Developing a routine or protocol for decision-making that encourages critical-thinking behaviors such as exploring possible solutions to a problem, exploring bias, and considering the consequences of different proposed solutions

3. Avoid Jumping to Conclusions

Another way to promote critical thinking in the workplace is to avoid jumping to conclusions. Instead, approach a problem by first developing a common understanding of the challenges it presents. According to a recent  helpful article , these are a few ways to accomplish this:

• Ask questions about the origin of a problem and how it evolved
• Define the desired outcome before settling on a solution to the problem
• Avoid overthinking possible solutions, which can slow down the problem-solving process and undermine disciplined thinking

4. Create Internal Forums

Sometimes the simple act of talking things out can help to spur the critical, objective analysis of problems. When individuals have a forum for addressing and discussing one big problem or a series of related problems, they generate new ideas, share pros and cons of certain solutions, and take advantage of opportunities to collaborate with coworkers on creative solutions to workplace problems.

5. Teach and Train

Leadership development  and teamwork-skills training can help build employees’ critical thinking strengths by encouraging a mind-set and skill-set change. As individuals learn new behaviors, they begin to see broader problems and solutions that exist beyond their individual roles and consider the larger picture when looking at a problem.

Experiential learning   works particularly well in promoting critical thinking because learning by doing encourages a critical skill set. The immersive nature of an experiential approach keeps employees fully engaged so that they continually use their critical-thinking and problem-solving skills.

Build Critical Thinking in the Whole Organization

Critical thinking is more than a desirable soft skill; it’s a valuable competency that is the basis for innovation and problem-solving. When properly cultivated in the workplace, critical thinking can help individuals and teams overcome challenges and meet business goals. Although there’s no magic bullet that will increase critical thinking in the workplace, a variety of activities in combination can effectively promote it. When you build a culture that promotes and values critical thinking, your organization as a whole will see greater results and outcomes.

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Learning & Development

4 tips for developing a workplace full of critical thinkers.

Updated: Oct 29, 2019

wesvandinter / iStock / Getty Images Plus

• Good and above-average analytical and problem-solving skills, judgment and decision-making, and overall job performance
• The ability to evaluate the quality of information presented
• The potential to move up within an organization

1. Offer Critical Thinking Skills Training

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