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Article updated on September 25, 2024 at 1:20 PM PDT

Best Resume Writing Services for 2024

A resume is the first and most crucial step to getting a job. You should have at least one written and vetted by professionals. We've listed the best resume-writing services you can get today.

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Writing resumes, like any other type of writing, is a formulaic art. However, this art is crucial to getting a job, and the formula to writing a good one is ever-evolving. Since most of us aren't HR experts, it's hard to know when we have the right resume for the current job market. This is why you should use a resume writing service, at least once, to either improve what you have or create something new and increase your chances of landing an interview,

Some of what you'll need to include in your resume will depend on the industry you want to work in. While it can vary, employers will likely look at your education, work history and skills. We've combed through dozens of resume services looking at the most helpful features across a variety of needs. We looked especially closely at the number of custom templates, the amount of guidance the service offered, the ease of navigation and the robustness of the service's privacy policy. Each of these templates and professional writing services will help you create a complete resume that best reflects your skills and experience at an affordable price.

What’s the best resume builder website?

The best resume template and builder should give you a variety of options to customize your resume. Resume.com has many options and customization features that make it a useful tool for almost any candidate applying to any job. You can upload and edit an existing resume, customize an available template from its collection or let the service guide you through creating one from scratch. Resume.com also offers helpful guidance throughout your resume creation process, making sure you include and optimize all your content. Once you're happy with your resume, you can download it for free in multiple formats.

Depending on where you're at in the job application process, you might need more guidance than a template. These professional writing services will pair you with experienced writers and coaches to help you craft and perfect resumes, LinkedIn profiles, cover letters and more. These services include more personalized coaching and features, but they tend to be more expensive. We’ve collected a range of options for your budget and needs. Because your resume likely includes your contact information and some personal information, we've also included information about each service's privacy policy.

Best resume templates and builders of 2024

A well-constructed resume can help you stand out during a job search.

• Can create new resume or customize templates
• Many free features, guidance while writing
• Integrated with Indeed job search site
• Difficulty unsubscribing from paid services

Best free resume builder

Resume.com is a free resume writer offering dozens of templates for creating your resume or cover letter, as well as job boards and career advice. You have the option to upload and edit an existing resume, create a new one, or customize one of the sample resumes offered on the site. It's intuitive and easy to use, and it creates a professional-looking final product.

When starting from scratch, you'll go section by section, entering your education, employment history, hobbies and interests, professional skills, languages and references. Resume.com provides question prompts and tips for guidance, as well as career-specific examples you can add if you're struggling to find the right words. You can also choose to forgo any of these sections, rearrange sections and add custom ones depending on what you need. As you update and save each section, you can see how it will appear on the page on your resume preview to the right. You can also change the template, font style and size, or spacing at any time and see it update in real-time in the preview.

Once you're done, you can download your new resume (in PDF, DocX, RTF or TXT format), create a custom URL or print it out. You also have the option to upload it to Indeed, a job search site that partners with Resume.com . The account you make will work with both Indeed and Resume.com . On the privacy side, the site does collect user information. If you want to delete your account, simply click your profile icon and then Account . Clicking Close My Account deletes your account and your data. If you didn't make an account, you can still choose Delete Guest Data . You can also request your data, and the company will send you an email with what it has collected.

On the review site Trustpilot , Resume.com only has 38 reviews, but of those, 53% of them awarded the site four or five stars. Some negative reviews speak of difficulty unsubscribing from paid services, so read carefully as you use the free aspects of this service.

• Guided help writing work experience descriptions
• Cover letter and CV help
• Easy to change layout and color styles
• Must pay to download resume

Best option for your first resume

Resume genius.

The website Resume Genius says you can "make a professional resume in 12 minutes." We tested it out and indeed had a solid first draft of an easy resume completed in about 10 minutes. Resume Genius takes you step-by-step through the process, prompting you with questions about your education and work experience to help you fill out the applicable sections. Resume Genius is particularly helpful because you can search for a job and see prewritten text for the description that you can add or edit. When finished, you can easily toggle between different templates to see what looks best for the final product. You also have the option to directly share your resume with Indeed or Resume Library.

The site can also help you build cover letters and curriculum vitae. After you input all your information, you can choose different layout styles and colors. It's easy to move through, but you have to do it in order and fill in all the information before continuing. Resume Genius also offers examples of resumes, CVs and cover letters for specific jobs, as well as recommended jobs near you. You can download the resume you create for $3 (which starts a 14-day trial for Resume Genius Pro), or $8 (which kicks off a monthly subscription plan).

On Trustpilot at the time of this publication, the site has 4.6 out of 5 stars based on more than 38,000 reviews. Note that if you register on the site, Resume Genius does collect personally identifiable information and may share it with third parties for advertising and other purposes, according to its privacy policy. The account deletion process is buried in the Terms of Service . According to Resume Genius, complete data erasure can take up to 30 days, but they may retain "certain information in accordance with privacy laws."

• Easy to customize
• Free downloads
• Optional paid extra assistance with Indeed professionals
• Unclear how to delete personal information

Easiest resume builder to use

Indeed resume builder.

It's free to create a resume or post your current resume on Indeed. If you're building a new one, you can choose between eight templates. The resume sections are highlighted and when you click, each section expands specific text fields. You can swap templates at any time without losing your work, as well. There are also options for toggling sections on and off, in addition to rearranging them. When you're finished, you can download a free PDF of your work history.

Indeed Resume Builder also offers optional professional advice for your new resume. After you download the resume you created, you'll get a prompt and can click Get Resume Help From a Real Person. For $35, you can upload your resume and get feedback from a professional to get you started, and for $55 you can chat with a professional in real-time via a 20-minute video call. If you're really stuck, you can opt for the full resume rewrite for $155.

Indeed's privacy policy says that it does collect and share user data with third-party providers to connect job seekers with employers and improve services. According to Indeed's privacy policy, you can request an account or personal data deletion and request that your data not be shared while your account is active. CNET reached out to Indeed for more information and we'll update when we hear back.

• Guides resume creation
• Free resume downloads
• Paid tier offers interview advice and cover letter builder
• Have to pay for additional downloads

Most affordable paid resume builder

Cv engineer.

CV Engineer is an easy-to-use smartphone app that creates a professional-looking resume. With 16 templates to choose from, you can tap to enter information into all of the usual sections and add custom ones. When you tap on each section, you can tap through the bottom toolbar to get advice on what type of information to add, as well as view resume examples to show you how the section could look.

CV Engineer lets you send or download your first completed resume for free, but upgrading to CV Engineer Pro for a one-time payment of $6 gives you access to unlimited downloads. A Scan My CV feature is also included, which can detect common mistakes and suggest improvements, such as places where you can add more information. The Pro version also offers interview advice and a cover letter builder.

You can download CV Engineer from the Apple App Store and Google Play Store . CV Engineer does collect personal information and can share it with Google Play Services and Firebase Analytics, according to its privacy policy. The app is free to download and ad-free.

• Strong privacy policy
• Example resumes available
• Only one layout available
• Little guidance during creation

Best free iOS resume builder

Resume star 2: pro cv designer.

Resume Star 2 isn't the most visually stunning resume design app for iOS, but it gets the job done. To use, tap each section of the resume, fill in your information and it will fill in a traditional template (you only get one layout). The app offers some example resumes you can start with and edit as needed, including job-specific ones for a: cashier, dental hygienist, receptionist, waitress, mechanic and senior manager.

You can add or delete any sections you like without needing to hit save every time you add information, and you can see your resume update as you go. The autosave feature makes it easy to toggle quickly between the different sections as well. At the end, you'll have a basic resume ready to go. The app's interface doesn't offer as much guidance about how to write your resume or what types of information to include. If you need extra help, tap the information icon in the bottom left and choose the Resume Writing Guide. This will open up a crash course on resume writing in your mobile browser. It also includes a job search feature.

The app collects payment via donations after you use the service. You don't have to pay if you don’t want to. The app connects to iCloud, and you can export your resume as a PDF to any location on your device(s). If you are happy with the service, you pay $25 for it. Resume Star 2 has a 4.8 out of 5 rating, and more than 1,800 ratings in the App Store . The first version, Resume Star: Pro CV Maker, which is the same except for the iCloud connection, had a 4.9-star rating and more than 16,000 reviews. The site does not collect personally identifiable information without user consent, which seems to make it one of the more secure options available.

• 42 templates to choose from
• Easily customizable
• Little to no guidance during creation

Best free Android resume writing service

Intelligent cv resume builder app.

Intelligent CV's Resume Builder App offers 42 resume templates and allows you to change font colors. Each resume section appears on a list, and you can move through sections in whichever order you choose, save and go on to another. You also have the option to add, delete or rearrange sections such as education, experience and skills. There’s a Help icon in each section for a little bit of extra guidance. Once you're finished, you can download your document for free as a PDF, which you can then save on your device or send via email or text.

On the downside, the app is ad-supported and ads for other resume creators do pop up, which can get confusing. The app also offers less guidance than some of the other services, which means it's not a great option if you're new to resumes. Resume Builder App has one of the strongest privacy policies of the bunch. The app does not collect personally identifiable information , though third-party services (including Google Play services and analytics firms) may collect information. The app has 4.6 out of 5 stars and more than 424,000 Google Play Store ratings and is free to download.

• Easy-to-use interface
• Inclusive premium package

Best range of professional tools

VisualCV has an easy-to-use interface that lets you build your resume in the way that works best for you. After signing up, you can upload an existing resume, begin with a prewritten sample or start entirely from scratch. You can use the basic editor to input information in a list form, the visual editor to edit directly on the resume and preview mode to see changes made on either version in real time. Revision history is also available. The free basic edition allows you to select from over a dozen professional templates to create, edit and download one resume as a PDF. You can also create one free cover letter and apply to jobs through its job search feature.

To download or share additional resumes, you’ll need to buy VisualCV Pro for $15 a month quarterly or $24 a month monthly. Upgrading unlocks more templates, unlimited creations, downloading, career tracking and the ability to build a personal resume website. The website URL goes through VisualCV but can be shared online. In terms of privacy, VisualCV's policy says that it does not sell, trade, rent or license personal information to third parties. As of publication, VisualCV has 4 out of 5 stars on Trustpilot but only 131 reviews.

Best professional resume writing services of 2024

Depending on where you're at in the job application process, you might need more guidance than a template. These professional writing services will pair you with experienced writers and coaches to help you craft and perfect resumes, LinkedIn profiles, cover letters and more. As these services include more personalized coaching and features, they tend to be more expensive. We've collected a range of options depending on your budget and needs. Best professional resume writing services of 2024.

• Resume writing and career coaching
• Builds your resume from the ground up
• Quick turnaround
• More expensive options

A premium option for a tailored resume

Resume spice.

Suppose you're totally lost and are willing to invest several hundred dollars into your job search. In that case, Resume Spice is a resume writing and career coach service created by recruiters that connects you with a "resume expert" to build your CV from scratch.

Once you choose, you'll fill out a short questionnaire and schedule a phone consultation with a resume expert to discuss your experience, job search and career goals. The expert will take that information and turn around a personalized resume draft within two business days. You can review the draft and request any changes, and you'll get the final version in PDF and Word formats. 

An entry-level resume costs $479, a professional resume costs $589 and an executive resume costs $699. In addition to these packages, you can also add a cover letter, LinkedIn profile, interview coaching or other services to help you be more competitive in the job market.

• 60 day interview guarantee
• Industry-specific advice
• Variety of packages
• Limited non-resume add-ons

A 60-day interview guarantee

Resumewriters.com.

ResumeWriters.com offers a guarantee: If you don't get a job interview with a potential employer within two months of getting your new resume, they'll rewrite it for free. The service claims that in the 20 years and tens of thousands of resumes completed under this guarantee, it averages fewer than five requests for rewrites per year. To use the resume writing service, submit your current resume or career information on the site, and an experienced resume writer will contact you to assess your materials and plan out what you need. You'll get a first draft back within 72 hours and can work with the writer on revisions until you're satisfied with the result.

ResumeWriters offers student, professional, executive and career-change resume services, as well as CV services for those conducting their job search in fields specific to the military, IT and research. The resume services cost $170 for students and $200 for the professional level, with a cover letter, one-on-one consultation and LinkedIn profile. The career change level ($250) is a comprehensive package that includes everything plus a post-interview follow-up letter, and the highest tier is the executive package that guarantees applicants its most experienced writers for $300.

• ATS screening
• Unlimited revisions
• Longer turnaround time (3-7 business days)

A fast pass through HR screening software

ZipJob’s professional resume writers optimize your resume to get through the applicant tracking system (ATS) software used by the majority of employers to automatically scan and sort resumes. An expert writes your resume and scans it through the ATS to ensure it will make it through to the hiring manager's desk. To use the service, upload your resume or fill out a form to start from scratch. You'll be matched with a professional resume writer who will work with you to improve it and will then scan the final product to make sure it passes through the screening algorithms. Depending on which package you choose, your resume will be ready in three to seven days.

You can choose from three packages: Launch (resume writing and unlimited revisions for $139), Fast Track (adds a cover letter and a 60-day interview guarantee for $189) or Premium (adds a top resume writer, LinkedIn profile optimization, future resume updates and expedited delivery for $299).

• Career coaching
• Industry-specific feedback
• Ability to customize packages
• Longer turnaround time (3-5 business days)

An executive resume solution

Find my profession.

Find My Profession offers professional resume writing services as well as career coaching. Every resume gets reviewed by two different consultants. You'll find packages that include entry-level, professional, C-level and executive resume writer services, as well as federal. In each, you can choose a base, premium or VIP package depending on your needs.

For example, the professional resume package starts at $595 for a resume compatible with automated systems but you can also get an entry-level resume for $395. You can also add help with a cover letter for an additional $119 or a LinkedIn profile for $399. You'll get the first draft of your resume within three to five business days after you consult with a writer. Or, upgrade to a priority service for another $149 to get it within 48 hours.

How we tested resume sites and services

When we evaluated the different resume templates and builders, we looked at how each site or app allowed you to create new resumes, browse templates or upload and edit existing resumes. We also looked at how easy or hard it would be to customize different templates and sections, how much guidance was available, how user-friendly it was to navigate, plus reading and understanding each company's privacy policies.

Some of our picks are free, some enlist the help of professional writers and some require a subscription or one-time payment. When it comes to premium or paid services, we evaluated how inclusive its packages were compared to basic or free versions. In many cases for the professional writing services, these paid tiers included more guidance and additional job search support like a cover letter and LinkedIn editing, suggested jobs to apply to and interview coaching.

Factors to consider when choosing a resume writing service

This was a key factor when compiling this list. Whether you're looking for a free service to boost your current resume or interested in professional editing services, there’s something for everyone’s price range.

Ease of use

When looking at each website, we looked at how easy it was to navigate, browse templates and add, edit or remove different sections. We also considered whether you can download and share your resume for free and in what format.

Customization options

Customization options were essential, as everyone's resume is going to look different. Having easy user control over your resume helps you create a resume that meets your industry's standards and showcases your professional experiences.

Privacy policies

Privacy policies were the final important factor to consider, as many of these are websites and apps that can collect and store your personal information. All of the services and websites included on this list have decent privacy settings, and we noted which ones have exceptionally clear use cases and account deletion policies.

Resume writing FAQs

What is a resume builder.

A resume builder is a company that has a website or app that helps you create and customize your resume. You can use preexisting templates or create your own from scratch.

What is a resume writing service?

A resume writing service is a company that pairs you with a coach or writer to work with you to create, perfect and tailor your resume, cover letters and other job application materials. These tend to be more inclusive packages and therefore more expensive than simple resume template websites.

What is the best resume format to use?

The best format for your resume is going to depend on the job you are applying to, along with your work experience. Resume templates can help you format and include all the necessary information like your education, work experience, skills and contact information.

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Types of cover letter for job and studying

Self-presentation is important part of lives of modern people. With growing numbers of competition and rivals it's sometimes hard to earn place in good school, university or even company. Since early childhood we are told to be better, to develop our skills and talents, to do plenty of projects, to participate in numerous events, festivals and activities. All these work is not for nothing, as in future it can be represented in cover letter for resume to support your candidacy. And even earlier! Connecting your life with medicine you will need to prove you're worth working with qualified specialists. To get a place in hospital and learn from best doctors a medical student encloses internship cover letter and it should be different than the same paper for manager, for example. Every profession requires unique traits and characteristics, it won't be same for school teacher and head of corporate. That's why it's vital to pay attention to sample cover letter for resume related to desired position in company. Web is full of examples, and after thorough search you can find something to help you to compose job-winning piece of writing.

How to find useful cover letter tips

Getting ready to amaze employee with outstanding cover letter you have to spend several hours while doing research. Analyzing and comparing are two major factors of success. Resume cover letter should persuade employer that you are not a common person who can be hired to perform working duties, but a true gem they were looking for. First, you need to persuade yourself. Sometimes people don't believe in all those high praises they write about themselves. Have your students or pupils achieved success in school competitions? Did you invent a brand-new way of helping them succeed with homework? Include all this information in your teacher cover letter. Every single detail can play an important role. Do plenty of notes. Correct and rewrite. Think of job cover letter as of piece of art. Help employees understand your nature and soul. Imagine various ways you can improve working process in new organization and share your thoughts. In nursing cover letter reflect what influenced desire to become doctor, reveal story that's worth accepting you. To be honest, it's important part of resume but doing it is not that complicated. It should have several logical paragraphs to summarize your personality. Job letter outline can help in making it right.

What to avoid in writing

Your goal is to impress potential employer but there are some frames within which proper cover letter should be written. First of all, personal stuff and sentimental stories won't do any good. Try not to put many information, be brief and precise. Don't include slang or the words you don't know how to use correctly. Be polite and professional. A company is looking for worker, not a friend.

Online resume help for a new career

The first step of getting a new job is to show your interest in it. Before dreaming of a big office and mutual lunches with colleagues, it’s necessary to apply for a position. The competition is quite high in the modern world, so some people might never get that call for a potential boss. Sending CV to different companies is an essential part of the process, but how to make it outstanding? With the help of resume services, of course! They can turn the list of your skills and achievements into an impressive CV. Moreover, you don’t need to worry about anything – the team of experts will find a way to highlight your best traits and qualities. Getting help of professional CV creator is better than scrolling through the Internet in search of suitable templates and examples. First, it saves your time (which you can spend on choosing the better position of company). Second, it’s a chance to get a truly winning resume that emphasize all the essential qualities necessary for the job. Third, it’s an online service that gives you a chance to get resume help from any town or city. And the most important part – you will be able to look at the list of your achievements and increase your self-esteem and confidence. These two qualities can play a crucial role in each interview.

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With our resume writing services, you’ll get:

One-on-one support from a professional writer.

A personalized, modern resume that tells your career story.

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1. Tell us about yourself

Complete a quick 5 minute questionnaire to prepare your future writer.

2. Meet your match

We’ll match you with the writer best suited to work with your industry and experience.

3. Review first draft

Have notes on the first draft? Send them to your writer to edit and update.

4. Receive your resume

Download your final draft and get ready for a renewed job search.

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A free resume critique online provides the foundational, expert opinion that knows your industry, knows hiring managers' needs, and knows how to make your resume the best it can be.  Read more

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Crafting a great cover letter can set your application apart and help you get your foot in the door. But where to start? We've got tips, templates, and examples to get you going—from great opening lines to real samples that actually worked.

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Get a high-quality resume help online 24/7

Applying for a job is considered to be the most stressful activity in the lives of adults. The question “Am I worthy enough?” bothers everyone. If you want to highlight your best qualities and traits and get a coveted invitation to an interview, don’t hesitate to seek for resume help.

How can it actually be useful for you?

• You get a high-quality review of your professional skills.
• Your CV for job will be built in a proper format.
• You save time, while trying to find some examples on the Internet.
• Your resume will be outstanding and attracting attention.

What can these resume services do for you? Mostly, the gather your experience and skills, accumulate data about the previous places you were working at and put all the information in a proper order and format. Read on to find out how you can beat your competitors with the help of professionals.

Resume services and their advantages

The best part of online help is the possibility to get different kinds of services in one place. For getting CV to writing a cover letter for a job, experts in composing resumes are ready to provide the result that would impress any employer. Here are the most common types of papers ordered:

• Nursing resume;
• CV for teachers and professors;
• Manager or assistant resume, etc.

If you ask any person about the most difficult part of getting a good job, the answer would be same. Statistics say that most people complain about one thing in particular: “It was quite hard to build my resume!”. However, once this part of the process is in the past, you should except the call for your potential boss.

Making a truly winning resume is always hard, no matter what your experience is. It’s difficult to look at your best qualities from aside and put the information in one short piece of paper. That’s why most people are looking for professional CV creator on the Internet. This approach might not be the best solution, as the examples that are offered for free are not of the best quality.

Why getting help is beneficial for a career?

It’s not a secret that self-representation is the key to success. Getting a decent and well-paid job to cover all the expenses and afford yourself and your family a better life is the dream of literally every person in the world. With the help of experts working on your paper you will be able to look at your skills and knowledge from a completely different angle.

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Customer Service Cover Letter Tips & Examples to Land Your Ideal Role

Published: August 10, 2022

The best cover letters highlight your skills and abilities and leave recruiters and hiring managers interested in and eager to learn more about you, your skillset, and your ability to succeed in the role they’re hiring for.

In this post, discover everything you need to include in a customer service cover letter to leave a lasting impression, including:

What to Include in a Customer Service Cover Letter

Customer service cover letter example, entry-level customer service cover letter.

• Entry-Level Customer Service Cover Letter Example

Best Practices for Writing a Customer Service Cover Letter

When writing a customer service cover letter, it’s essential to include information highlighting your skills and abilities in the customer service industry.

Some key information to include is:

• Your interest in the role you’re applying for and why you’re interested in it.
• Relevant customer service experience you have and the responsibilities you’ve held in your previous related roles.
• The specific skills you’ve developed and perfected that make you an excellent fit for the roles you apply to. It’s important to get as specific as possible for each position, as a generic cover letter not relevant to the role won’t help you stand out.
• Any awards or recognitions you’ve received for your customer service skills as they demonstrate your ability to be successful at the job and that you possess the qualifications hiring managers are looking for.
• The qualities you have that make you an excellent team player.
• The passion you have for customer experience.

It’s mentioned above, but it’s worth driving home that anything you include in your customer service cover letter should be specific and related to the role you’re applying for. Aim to create a new cover letter for each position so you can call attention to your skills that will help you fulfill the role expectations for each job.

Let’s go over an example of a high-quality customer service letter.

Dear [Hiring Manager Name],

My name is [Your name], and I am a seasoned [Industry] professional with over [Number] experience. I am very interested in [Position] at [Company name], and my experience in [Previous customer service experience] makes me an excellent candidate. I believe my [Insert role-relevant skills] can help [Company Name] achieve [Desired goals for role].

In my current role as a [Your current role] at [Current company], I’ve achieved results with [Insert achievements or data that shows expertise]. I’m eager to bring these skills to [Insert position] and help customers achieve success.

Additionally, [Insert other relevant experience or skills related to the role].

I look forward to further discussing my past achievements and how they will help me succeed as [Insert role title].

Thank you for your time and consideration.

[Your Name Here]

If you’re applying for a customer service position and haven’t yet held any customer service roles, not to worry. Below we’ll explain why.

If you’re applying for an entry-level customer service position but you don’t have significant customer service experience, you can still write a cover letter that highlights you as a standout candidate.

Take care to mention:

• The transferable skills you have that relate to the customer service role you’re applying for. For example, you’re a skilled communicator, which can come in handy when talking to customers over the phone or in person.
• Any customer service or related training you’ve received, even if it’s minimal. This shows a commitment and genuine interest in the role you’re applying for.
• Any relevant coursework or extracurriculars that have helped you develop the necessary skills for the role.
• Your passion for helping others and resolving issues, which are key qualities in any customer service professional.
• The qualifications that make you a good team member because, regardless of experience, you’ll be working with people.

Overall, highlighting any of your strengths, even if you don’t have direct experience, shows recruiters and hiring managers that you’d be an excellent fit for the role and what you can contribute to their company. Let’s go over a sample entry-level customer service cover level that you can use for inspiration.

Entry Level Customer Service Cover Letter Example

Dear [Hiring manager name],

My name is [Your name], and I am writing to express my interest in the [Role title] position at [Company name]. I am drawn to the role because [Insert interest] and my skills with [Insert relevant skills] make me an excellent candidate.

My relevant customer service experience is with [Explain applicable or transferable experience], and I believe this would allow me to excel at [Insert role requirements]. I’ve been recognized for [Insert data or achievements that demonstrate skill set], and I’m eager to achieve the same results for [Company name].

As I look forward to my next chapter, I hope to apply my experience and perspective to help the [Company Name] team hit and exceed goals. I admire [Company Name]’s commitment to [Business Priority] and feel passionate about your mission to [Company Mission Here].

Attached is my resume for further review, and I look forward to further discussing my experience and how my background fits [Company name] needs.

Thank you for your time and consideration,

[Your Name]

Above, we’ve outlined key elements to include in your customer service cover letter, whether you have years of experience or are just getting started in the field. Regardless of the type of letter you’re writing, though, there are always best practices to keep in mind.

• Always address the letter to a specific person, if possible. If you can’t find a hiring manager's name , you can say something like “Dear [company name] recruiter” or Dear [position title] Hiring Manager.”
• Use a professional tone throughout the letter, but you can also display your unique personality without being informal.
• Keep the letter short and to the point — recruiters and hiring managers are busy and might be reading through a lot of applications, so they’ll be appreciative of a concise letter that stays on track.
• Always highlight your relevant skills, experience, and qualities.
• Use concrete examples to back up your claims.
• Edit carefully for grammar, spelling, and punctuation errors.

A bonus tip and a unique way to leave a lasting impression with your cover letter is to tell a story. You can call out an experience that makes you uniquely qualified for the role, a story that expresses your interest in the company and what led you to them, or a story about a significant customer service-related experience you excelled at.

An excellent customer service cover letter gets you hired.

An excellent customer service letter leaves an impression on hiring managers and recruiters and can get you hired. Follow the tips and best practices we’ve mentioned above, and you’ll likely find yourself getting interviews that land you new customer service roles.

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Customer Service Cover Letter Example (+ Full Guide for 2024)

You’re a professional problem-solver with a knack for keeping customers happy.

As a customer service professional, you know just how important saying the right thing is, whether it’s face-to-face or by chat, email, or phone call.

Yet, when it comes to your cover letter, you’re stumped.

You just can’t seem to write one that conveys your expertise.

Don’t worry! We’ve got you covered.

In this article, we’re going to show you:

• What a Perfect Customer Service Cover Letter Looks Like
• 5 Steps to Writing the Best Customer Service Cover Letter

3 Essential Cover Letter Tips for Customer Service Workers

Let’s dive in!

Customer Service Cover Letter Example

5 Steps to Writing a Customer Service Cover Letter

You’ve seen what a great customer service cover letter looks like, and now it’s time to write your own.

All you have to do is follow these simple steps to nail it:

#1. Put Contact Information in the Header

You should always start your customer service cover letter with your contact information. This should be placed in your cover letter’s header, just like on your resume .

Here’s what you should include:

• First and Last Name. Your full name should always be at the top of the page.
• Professional Title. Match the professional title on your cover letter to the exact job you're applying for. The hiring manager is probably sifting through hundreds of applications for different positions, so when you’re clear about the exact position you’re writing about, it makes the process easier for everyone.
• Email Address. Choose an email address that’s both professional and simple, like some combination of your first and last name. The quirky email address you created in high school won’t do. (e.g.: [email protected] doesn’t belong on your cover letter, but [email protected] is fine.)
• Phone Number. Make sure the number you provide is accurate so that the hiring manager can easily reach you. If you’re applying for a job abroad, make sure to add the dial code in front of your phone number.
• Location. Your city and state or country are usually enough information. But if you’re applying for a remote job or looking to relocate, specify so on your customer service resume .
• Relevant links (optional). You can add links to any relevant websites or social media, such as your LinkedIn profile.

Once you’re ready with your own contact information , it’s time to add the hiring manager’s.

Here’s what you should list:

• Company Name. Write down the name of the company you’re applying to.
• Hiring Manager’s Name. If possible, write down the name of the hiring manager for the department you’re applying for. Check the job ad, the company’s website, and their LinkedIn page to find out who it is.
• Hiring Manager’s Title. If you find the hiring manager for this specific job ad, and you see they’re the head of the department, write that as their title instead of “Hiring Manager.”
• Location. The city and state or country are the most vital information here, especially for companies that operate globally. You can optionally add the exact street name and number of the company if you want to be more specific.
• Email address (optional). If possible, find the hiring manager’s email address and add it here.
• Date of Writing (optional). Add the exact date you wrote your cover letter for a professional touch.

#2. Address the Hiring Manager

After adding all the relevant contact information, you should specifically address your cover letter to the person who’ll be reading it.

And we don’t recommend using the generic “To Whom It May Concern."

The way you address your cover letter can leave a positive impression on the hiring manager—if you do it right, that is.

So first, do some research. Check the job listing, company website, or LinkedIn profile and find the hiring manager for the department you’re applying to. This way, you can find their name and email address.

Then address them formally. We recommend using Ms. or Mr. , followed by their last name. But if you aren’t sure about their gender or marital status, you can just use their full name instead. For example:

• Dear Ms. Salgado
• Dear Juana Salgado

If you can’t find any information about the hiring manager or head of the customer service department, you can just address your letter to the department or the company in general:

• Dear Customer Service Department
• Dear Customer Service Hiring Team
• Dear Human Resources Team
• Dear Head of Customer Service

#3. Write an Eye-Catching Opening Statement

Hiring managers spend an average of seven seconds looking at a candidate’s application before deciding if it’s worth reading all the way through. 

So making a good impression from the get-go is crucial to a successful customer service cover letter.

Your opening paragraph should always include your name and exactly why you’re interested in the role. Showing your passion for the industry or specific job is a great way to make hiring managers want to know more about you.

Researching the company goes a long way here. The more you know about the employer, the more you can highlight what a good culture fit you are for them. This shows the hiring manager you aren’t just randomly applying everywhere - you’re really interested in this specific position.

Depending on your level of experience, you can also start your cover letter with a notable achievement or the skills that make you a perfect fit for the role.

Just make sure this paragraph isn’t too detailed. What you want to do here is pique the hiring manager’s curiosity and get them to delve deeper into your cover letter’s details.

#4. Use the Cover Letter Body for the Details

The main body of your customer service cover letter is where you can go into detail about what really makes you a qualified candidate for the position.

The trick here is to not just repeat everything from your resume. This is the place to truly show off your professional skills and qualifications, so you have to really make this section count. Your job is to convince the hiring manager that you’re a better fit than the other applicants, so mention any achievements related to the field and use the job advertisement as a reference.

You can tailor your cover letter to the job advertisement by mentioning specific skills the company is looking for or how exactly you can contribute to their team. For example, if you’re applying for a tech-related customer service position, you should mention skills related to that instead of, say, your e-commerce experience.

Showing your knowledge about the company, their business model, or their industry can be a great plus. So, if you’re familiar with the company’s products or services, make sure to mention that on your cover letter to show them how and why you align with their mission statement or company culture.

Finally, remember to be enthusiastic. Specifically, try to convey your excitement for the role and how confident you are that you can contribute to their company with your specific skills and experience.

#5. Wrap It Up Professionally

Knowing how to end your cover letter is the cherry on top.

You want to make sure you’re leaving the hiring manager on a good note and that your conclusion won’t make them doubt everything you said so far.

The conclusion is where you should confidently recap why you’re a great fit for the role or summarize the skills that make you stand out from other candidates.

Then, after your conclusion, it’s time to include a call to action. Inviting the hiring manager to take action , such as discussing your application further, can leave a lasting impression and increase your chances of getting an interview.

Finally, make sure to sign off on your letter professionally. Choose an appropriate signature line, followed by your full name. Here’s what it looks like:

Please don’t hesitate to contact me at the provided email or phone number so that we may arrange an interview. I look forward to discussing my application in greater depth at your earliest convenience.

Best wishes,

But if you think “Best wishes” is overused, here are some other lines you can choose from:

• Kind regards,
• Respectfully yours,
• Thank you for your consideration,

You now know the drill with writing cover letters, so we’ve got some specialized cover letter tips to take your customer service cover letter to the next level.

#1. Match Your Resume

In the customer service industry, consistency is key.

You want your cover letter’s formatting and layout to match your resume as much as possible; otherwise, you might look sloppy and disorganized.

Your text and contact information should be aligned neatly on the page, and the font styles and sizes should be consistent throughout. On top of that, you have to set the margins and line spacing, all while making sure your cover letter never spills over to page two.

Or Use A Cover Letter Template Instead

But why not just skip all the hassle?

Just use our resume builder by selecting a resume template and cover letter templates to create a matching pair in minutes.

Our professional templates are created in collaboration with HR professionals from around the world, making sure your application meets all industry standards and looks beautiful.

#2. Mention Skills And Other Keywords

While you can do a great job describing your enthusiasm for the role and how your experience makes you a great fit, none of that matters if your customer service cover letter doesn’t mention enough keywords .

If you’re familiar with popular customer service software like ZenDesk or have specific skills the job ad might be looking for, like troubleshooting, make sure to add them. The hiring manager is going to be even more impressed by how much you want the job if you mention the right customer service skills.

#3. Proofread The Final Draft

You can have the perfect cover letter and still get rejected because of one slip.

One of the biggest cover letter mistakes you can make is not proofreading your cover letter before sending it.

Almost any recruiter out there will reject an applicant with typos in their cover letter. That’s a huge risk to take just because you’re too lazy to proofread.

Try using a spellchecking tool like QuillBot or Grammarly . Run the text of your cover letter through it several times, then check it one more time yourself.

You worked hard to get to this final step, so don’t risk letting a typo ruin your chances of getting an interview.

Key Takeaways

And that’s all there is to writing a great customer service cover letter!

Hopefully, now you feel more confident, and you’ll land your next customer service gig in no time.

But before we finish this article, let’s recap everything we talked about so far:

• Your cover letter should have a header where the contact information is clearly visible. Make sure everything you list is factually correct, or else you might miss an opportunity.
• Researching the company goes a long way since you can personalize the letter according to their company culture and address the hiring manager by name for a stronger first impression.
• Match your cover letter to your resume so your application looks neat and professional. This also makes the hiring manager’s life easier since they can distinguish your application’s documents from the rest.
• Always proofread your cover letter before sending it. Sloppy grammar and spelling are some of the biggest mistakes that candidates can make, which gets their applications tossed into the ‘no’ pile.

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How to write a cover letter.

A cover letter introduces you to an employer and asks them to think about your application. 

It’s a short letter, usually 3 to 5 paragraphs long.

When to include a cover letter

You should always include a cover letter when you apply for a job using a CV. 

You can write it as an email if you’re applying online or print a copy to go with a paper application.

When writing a cover letter, let the employer know you’re keen by showing that you’ve researched the company. Learn more about what they do through:

• their website
• recent news articles
• talking to people you know who work there

Send it to the right person

It's important to try to address your cover letter to someone by name. Check you have the details of the person you need to send it to. 

You'll need their name and preferred title. For example, ‘Dr’, ‘Mr’, ‘Mrs’, ‘Ms’, and their job title. You should also make sure you have the right company name and address, including postcode.

If you do not know their name

If the job advert does not include a name you can check the company website. Try to find details of the head of the department, head of human resources or a recruitment manager.

If you still cannot find a name, you can start your letter with ‘Dear Sir or Madam’.

Introduction

Introduce yourself and explain how you found the advertised job. You can mention the job title, and reference number if there is one. 

If you’re asking about any job openings and not applying to a vacancy, tell them what sort of job you’re looking for. Let the employer see how keen you are to work for them.

Show you're right for the job

Highlight the skills and experience you have that match what the employer is looking for. 

Convince them that you're enthusiastic about working for them. Let them know you share their work values, culture and style.

Give extra information

If you have gaps in your employment history, you could talk about the skills you gained while you were out of work.

If you’ve mentioned on your CV that you have a disability, you might want to talk more about this in your cover letter. Organisations like Disability UK can give you advice on how to do this. You do not have to mention your disability at this stage if you prefer not to.

You can get more help with specialist advice on finding work if you have a disability.

Ending your cover letter

Thank the employer for considering your application. Let them know that they can get more details from your CV, and tell them you're looking forward to hearing from them.

Let them know how they can best contact you. Make sure your contact details are correct on both your cover letter and CV.

Yours sincerely or yours faithfully

If you know the name of the person you’re writing to, you should end the letter with ‘Yours sincerely’.

If you’ve addressed the letter ‘Dear Sir or Madam’, you should end the letter with ‘Yours faithfully’.

Tips for writing a cover letter

When writing your cover letter, remember to:

• write a new one for every job you apply for and make sure it’s tailored to the company and the specific role
• use the same font and size as you do for your CV, so it looks consistent
• make sure the company name and recruiter’s details are correct
• use the right language and tone: keep it professional and match the keywords used by the employer in their job advert
• show you’ve done your research into the job and the company
• highlight your most relevant skills and experience to stand out from other applicants
• back up any statements you make with facts and use the STAR method
• double check spelling and grammar before you send it
• keep a copy of your cover letter as they may ask you about it in an interview

Related content

How to write a CV

Completing application forms

Interview tips

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COVER WebMag

A unique reading experience

Transferring clients: Is buying a client book worth it? 

COVER Web Magazine - Feature Filed Under: September 2024 Edition

By Tracy Wright, Masthead Compliance Officer, and Sharren Bhagwandin, Masthead Compliance Officer 

Transferring or acquiring a client book can boost your financial advisory business, but it’s not without its challenges. We delve into the intricacies of client transfers and the factors financial service providers (FSPs) should consider before making this decision.   

There are many reasons why an FSP would like to expand their client base – increased revenue generation, diversification and business growth, to name a few. One way to achieve this is through the transfer or acquisition of a client book from one FSP to another.  

While this strategy can yield substantial benefits, it’s not without its hurdles. Many financial advisors complain that the absence of an industry standard governing this process muddies the water. For instance, some product providers allow bulk transfers if they receive a client bulk transfer declaration, signed by a Compliance Officer, confirming that all clients were notified of and consented to the transfer. Others require proof of individual broker appointments, which include signed broker appointment letters from each client affected by the transfer.  

Regulatory requirements  

Long gone are the days when client book transfers happened without the client’s knowledge or consent. Now, informing clients and getting their consent upfront, in writing or through other appropriate means like voice recordings, is a legal obligation under the Financial Advisory and Intermediary Services (FAIS) Act. The seller of the client book must inform their clients about the termination of their services, while the buyer must secure client consent or broker appointments for each client.  

Moving a client book can also mean changing product providers, effectively replacing a financial product. Under Section 8 of the FAIS General Code of Conduct (GCOC), when this happens, an advisor must fully disclose the actual and potential financial implications, costs and consequences of such a replacement to the client. In other words, an advisor can’t move a policy without first getting the client’s consent.  

Section 20(a)(i) of the GCOC stipulates that if a client cancels a policy on an advisor’s advice, the advisor must ensure that the client fully comprehends the implications of this decision.  

Furthermore, Section 4(1) of the GCOC requires FSPs to furnish clients with complete information about the relevant product supplier, making it obligatory for clients to be informed of the new product provider.  

Section 3(3) of the GCOC states that an FSP may not disclose confidential client information without the client’s written consent. During a client book transfer, this rule inevitably comes into play, as confidential client information is disclosed to the new advisor or product provider, making the client’s written consent mandatory. 

It’s also necessary to consider the obligations placed on FSPs by the Protection of Personal Information Act (POPIA). Safeguarding the integrity and security of client data is paramount during the transfer process. Both the seller and buyer must have the necessary processes and procedures in place to protect clients’ data. 

Furthermore, client notification is a critical aspect of maintaining trust. Clients need to be appropriately informed about the transition, the reasons behind it, and the potential benefits for them.  

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Treating Customers Fairly (TCF) Outcome 1 is also relevant to this process. It requires that customers are confident that they are dealing with firms where the fair treatment of customers is central to the business’s culture. If clients are transferred to a new FSP, they must be assured that the new FSP has their best interests at heart. In addition, TCF Outcome 3 states that customers should be provided with clear information and kept appropriately informed before, during and after the point of sale. 

Is it worth buying a client book?  

Some advisors may argue against it because of the process’ time-consuming nature. Buyers need to obtain signed broker appointment letters for all affected clients. While some product providers permit bulk transfers, they still require a signed declaration from the FSP’s Compliance Officer, confirming that all clients have been notified and have consented to the transfer. In addition, these product providers usually request a letter from the client book’s seller, permitting the transfer, alongside a product provider transfer form or a letter from the buyer accepting the business transfer. 

Buying a client book can also be a compliance risk if signed broker appointment forms can’t be obtained because clients don’t respond to communications or cannot be reached due to outdated contact details. Additionally, some clients may decline the transfer and seek financial advice elsewhere.  

On the flipside, acquiring a client book can drive client base growth and expand the business.  

Considerations before acquiring a client book:  

Before taking the leap, consider the following: 

In your own business:  

• Does your business have the capacity to ensure a smooth transition? For example, will it be able to inform and obtain consent from all clients while the rest of the business continues to operate optimally?  
• Does acquiring this client book align with your long-term business objectives? Does it fit into your growth plans? And, importantly, can you financially afford it? 
• Are the acquired clients a good fit for your business, both in terms of the services you provide and your business culture? 

With regards to the client book you wish to buy:  

• Assess the quality of the clients in the book, such as their revenue potential and the potential for cross-selling other financial products. 
• Determine a fair valuation for the client book. Factors to consider include the client’s assets under management, recurring revenue and the potential for future income. 
• Scrutinise the legal and compliance status of the FSP from which you wish to buy a client book. Do they have any past or ongoing litigation or regulatory issues? What type of reputation do they have in the industry? FSPs with a strong compliance culture are usually more likely to be committed to keeping and updating client records, which will make it easier to contact clients to inform them of the transition. 

Buying a client book may be a laborious exercise – and the returns might not always justify the effort. However, by doing your research – both within your own business and in the seller’s business – this strategy can indeed help you expand your horizons and grow your financial services business.