business requirement document resume

• Contact sales

Start free trial

How to Write a Business Requirements Document (BRD)

It’s easy to get lost in the weeds when you’re managing a project. There are day-to-day operations that the project manager obsesses over, but they also need to see the big picture. That’s why a business requirements document is so important.

To prove this point, let’s define what a business requirements document (BRD) is and what its components are. Plus, we’ll give you tips on how to write a better one before showing how project management software can make the process even more efficient.

What Is a Business Requirements Document?

A business requirements document offers an overview of what a business does and why it needs the project deliverable to be undertaken. It outlines the business solutions for project requirements that are necessary for the project to deliver value and becomes the foundation of the project’s life cycle.

The business requirements document highlights what the end result of the project should be. When a change request is introduced to the project, the business requirements document must be revised to reflect this change.

The main purpose of a BRD is to show what the system will look like from a business perspective. It includes both the business solution and the technical solution to the project. The business requirements document helps answer the question of what is needed for the business. It also answers how the project will be delivered and contains a prioritized list of features and business requirements that the delivered software, product or service must provide.

Think of the business requirements document as the defined steps you should follow to reach a result that serves both the customers and stakeholders for the delivered product, system or service. The project team is involved in this process to help determine how to implement the delivery of the project and fulfill what the business needs. Stakeholders are also involved and must agree on the plan before it’s implemented.

Get your free

Business Requirements Document Template

Use this free Business Requirements Document Template for Word to manage your projects better.

Business Requirements vs. Functional Requirements

It’s common to confuse business requirements with functional requirements. They’re both requirements, but they serve different purposes. To review, business requirements explain the final results of a business goal in the project and why the organization should initiate that project.

A business requirement isn’t about offering or proposing a solution, only defining the task at hand. This includes defining the short and long-term goals, the company vision and the scope of the business problem.

On the other hand, the functional requirement is about how a system needs to operate in order to achieve its business goal. It proposes subjective solutions based on the organization’s strengths and limitations as well as being technically focused. A functional requirement is also presented with a use case.

It’s not always easy to tell the difference between a business requirement and a functional requirement. Project activities can be both a business requirement and a functional requirement or even neither.

To accomplish this, you’ll need project management software that can organize tasks and connect the entire project team. ProjectManager is online project management software that delivers real-time data across multiple project views that lets everyone work how they want. Our interactive Gantt chart can be shared with teams and stakeholders as tasks are organized on a timeline. You can link dependent tasks, add milestones and filter for the critical path. Then, set a baseline and track your business requirements document in real time over the life cycle of the project. Get started with ProjectManager today for free.

What Should Be Included in a BRD?

Why should you create a business requirements document? It reduces the chances that your project will fail due to misalignment with business requirements and connects the organization’s business goals with the project. It brings stakeholders and the team together and saves costs that accrue due to change requests, training, etc.

You’ll want to create a business requirement document, and even though it’s an involved process, it can be broken down into seven key steps. They are as followed.

1. Executive Summary

To begin, you’ll need to create an executive summary that provides an overview of the organization and the challenges facing the business. You’ll explain the issues and what the organization is trying to achieve to ensure everyone is on the same page. This section should be short, like an elevator pitch, summarizing the rest of the business requirements document.

2. Project Objectives

After summarizing the issue you plan to address in the project, you’ll want to clearly define the project’s objective . This helps define the project phases, creates a way to identify solutions for the requirements of the business and the customer, gains consensus from stakeholders and the project team and describes how you arrived at the objectives.

3. Project Scope

The project scope should define in detail what is covered in the project and what would make it run out of scope. This creates a clear boundary for the project and allows stakeholders and teams to agree on the business goals and high-level outcomes. Note what problems are being addressed, the boundaries for implementing the project and the expected return on investment (ROI).

4. Business Requirements

Here you’ll want to list the business requirements or critical activities that must be completed to meet the organization’s objectives. These business requirements should meet both stakeholder and customer needs. This can include a process that must be completed, a piece of data that is needed for the process or a business rule that governs that process and data.

Related: Free Requirements Gathering Template for Word

5. Key Stakeholders

Now you’ll want to identify and list the key stakeholders in the project. Once you have that list, assign roles and responsibilities to each. These might be people outside of your department so you should define their role in the success of the project. This information needs to be distributed in order for everyone to know what’s expected of them in the project. You can even use this section to assign tasks.

6. Project Constraints

At this point, you’ll want to explore the project constraints . Define the limitations of the project and share those with the project team so they know of any obstacles earlier than later. In order for them to clear those hurdles, you’ll want to provide any necessary training or allocate resources to help the project stay on track.

7. Cost-Benefit Analysis

You’ll also want to do a cost-benefit analysis to determine if the costs associated with the project are worth the benefits you’ll get. This requires first determining the associated costs of the project, such as upfront development costs, unexpected costs, future operating costs and tangible and intangible costs. You’ll also need to figure out what benefits derive from the project.

3 Key Tips to Write a Business Requirements Document

As noted, the best way to begin writing a business requirements document is to meet with your stakeholders and team to get a clear picture of their expectations. But that’s only the start. There are many other best practices for writing a BRD. Here are a few.

1. Start With Thorough Requirements Gathering

Requirements gathering is the process of identifying all requirements necessary for the project. That means everything from the start of the project to the end of the project. You’ll want to address the length of the project, who will be involved and what risks are possible.

2. Differentiate Between Business Requirements and Functional Requirements

Remember, business requirements are what needs to be done, such as the project goals, and why that’s important for the organization. Functional requirements are how the processes, be they a system or person, need to work in order to achieve the project goals.

3. Use a Stakeholder Matrix

An important aspect of any business requirements document is identifying stakeholders . In fact, this should be done early in the process and a stakeholder matrix can help you analyze those stakeholders. It helps you understand the needs and expectations of your stakeholder in terms of their power or influence and the level of interest in your project.

ProjectManager Helps You Track Business Requirements

Once you have your business requirements document, the real work begins. There are many project management software tools that can help you plan and measure your project. ProjectManager is unique in that it adds real-time tracking to make sure your business requirements are being met.

Monitor Project With Real-Time Dashboards

When you make your plan on our interactive Gantt charts , the last thing is to set the baseline. Now you can track project variance across many of our features. Keeping projects on time and under budget is critical to meeting the business requirements of your stakeholders. To get a high-level view of the project, simply toggle to the dashboard where you can view six project metrics. Get live data on costs to tasks, and workload to health, all in easy-to-read graphs and charts. Unlike other tools that offer dashboards, you don’t have to waste time setting ours up. It’s plug-and-play.

Share Progress Reports With Stakeholders

Being able to view your progress and performance in real time is important for stakeholders and project managers. We have customizable reports that can be generated with a keystroke. As stakeholders don’t need all of the details, filters make it easy to focus on only the data they need to see. Then, easily share the report as a PDF or print it out, whichever delivery method your stakeholders prefer. We have reports on status and portfolio status, time, cost, timesheets and more. It’s a great way for project managers to dig into the data and keep stakeholders updated.

ProjectManager is award-winning project management software that helps you plan, schedule and track your project in real time. Use our tool to make sure you’re meeting all the business requirements in your BRD. Our collaborative platform makes it easy to connect with teams to help them work more productively and stakeholders to keep them up-to-date. Get started with ProjectManager today for free.

Deliver your projects on time and on budget

Start planning your projects.

Requirements Analyst Resume Example & Writing Guide

Use this Requirements Analyst resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

As an analyst, you play a crucial role in helping organizations make sense of the data they collect. You’re tasked with creating reports and conducting research that helps decision makers make better, more informed choices.

Some analysts work in the field, researching and gathering data firsthand. Others work in an office setting, analyzing existing data sets for trends and opportunities. Either way, analysts are usually highly organized and detail-oriented individuals who thrive on problem solving.

Here are some tips plus an example to help you write an effective analyst resume that hiring managers will love.

Proven requirements analyst with over 10 years of experience in the IT industry. Excels at understanding complex business needs and translating them into clear and concise system requirements. Skilled in elicitation, documentation, and communication.

• Collaborated with business stakeholders to understand requirements and translate them into technical specifications for new products, features, or enhancements.
• Developed detailed user stories based on the requirements and worked closely with cross-functional teams (e.g., engineering, quality assurance) to implement solutions that meet business needs.
• Communicated project status regularly with management and key stakeholders through dashboards and reports as well as in person at regular meetings.
• Assisted in defining KPIs related to projects and used data analysis tools such as Excel to track progress against goals and identify areas of improvement where appropriate.
• Participated in continuous process improvement initiatives by identifying opportunities for streamlining processes or increasing efficiency within existing workflows/processes using root cause analysis techniques when applicable.
• Worked with the business analyst team to create a detailed requirements document for each project
• Created and maintained an internal database of all projects, including their status and progress
• Conducted weekly meetings with stakeholders to ensure that they were satisfied with the product’s development
• Collaborated with developers on creating new features based on client feedback
• Managed multiple projects simultaneously while ensuring that deadlines were met and quality was high
• Conducted research and analysis to support the development of business cases for new products, services, and processes.
• Identified opportunities for process improvement and developed implementation plans to streamline activities and reduce costs.
• Created detailed project plans that included timelines, milestones, and deliverables, and tracked progress to ensure that project deadlines were met.
• Certified Requirements Analyst
• Certified Professional in Requirements Management (CPRM)
• Certified ScrumMaster (CSM)

Industry Knowledge: SAP, Oracle, SharePoint, JIRA, Confluence, MS Project, Microsoft Office Suite Technical Skills: Data Analysis, SQL, Python, Java, C#, .NET, HTML, XML, Web Services Soft Skills: Communication, Problem Solving, Team Player, Attention to Detail, Strong Work Ethic

How to Write a Requirements Analyst Resume

Here’s how to write a requirements analyst resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific numbers and examples. So rather than saying you “analyzed data,” you could say you “analyzed data to identify opportunities for cost savings of $2 million over 18-month period.”

The second bullet point is much stronger because it provides specific details about what you did and the outcome of your work. And it also includes a number, which always helps make your resume more interesting and easier to read.

Identify and Include Relevant Keywords

When you apply for a job as an applicant, your resume is usually entered into an applicant tracking system (ATS) that scans it for certain keywords related to the job. If your resume doesn’t include enough of the right keywords, your application might not make it past the first round of cuts.

One way to make sure you have the right keywords on your resume is to read through a few job postings and take note of the terms and phrases that are used most often. Then, use those same keywords throughout your resume and in your cover letter. Here are some commonly used keywords for applicant tracking systems:

• Requirements Analysis
• Requirements Gathering
• Software Development Life Cycle (SDLC)
• Requirements Management
• Software Project Management
• Agile Methodologies
• Requirements Analysis & Management
• Business Analysis
• Software Development
• Test Automation
• Change Management
• Agile & Waterfall Methodologies
• Microsoft SQL Server
• User Acceptance Testing
• Vendor Management
• SQL Server Integration Services (SSIS)
• Business Requirements
• Business Process
• Oracle Database
• Business Intelligence (BI)
• Process Management
• Project Management
• Requirements Gathering for Software Development
• Project Planning

Showcase Your Technical Skills

As a requirements analyst, you need to be proficient in a number of software programs and systems in order to effectively do your job. This might include requirements management software, project management software, business analysis software, and modeling tools. You should also be familiar with various software development methodologies, such as Agile and Waterfall.

Including your technical skills on your resume will show recruiters that you have the necessary skills and experience to be successful in the role. Be sure to list any relevant programs, systems, and methodologies that you are familiar with, as well as your level of expertise. This will give recruiters a better understanding of your capabilities and make you a more desirable candidate for the role.

Pediatric Oncology Nurse Resume Example & Writing Guide

Animal nutritionist resume example & writing guide, you may also be interested in..., patent attorney resume example & writing guide, bim coordinator resume example & writing guide, legal coordinator resume example & writing guide, director of basketball operations resume example & writing guide.

• Resume Builder
• Resume Templates
• Resume Formats
• Resume Examples
• Cover Letter Builder
• Cover Letter Templates
• Cover Letter Formats
• Cover Letter Examples
• Career Advice
• Interview Questions
• Resume Skills
• Resume Objectives
• Job Description
• Job Responsibilities
• FAQ’s

Requirements Analyst Resume Examples

Writing a resume for a Requirements Analyst position can be daunting. After all, the job of a Requirements Analyst is to ensure that the products produced by the company are up to the required standards and match the customer’s needs. To be successful in this role, you need to possess a wide range of technical skills and an expertise in software development. Consequently, showcasing the right skills and qualifications is key to making your resume stand out. This guide will help you create an effective Requirements Analyst resume by providing resume writing tips and sample resumes.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

Start building your dream career today! 

Create your professional resume in just 5 minutes with our easy-to-use resume builder!

Requirements Analyst

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Results- driven Requirements Analyst with 5 years of experience in gathering, analyzing, and documenting requirements for applications. Adept at creating process flows, process models, and use case diagrams to ensure project success. Proven ability to establish strong working relationships with clients and other stakeholders.

Core Skills :

• Requirements Analysis
• Requirements Gathering
• Process Modeling
• Use Case Diagrams
• Business Analysis
• Documentation
• Client Relationships
• Project Management

Professional Experience : Requirements Analyst, ABC Solutions – New York, NY, 2016- present

• Utilize various techniques to collect, document and analyze customer requirements to ensure they are accurately conveyed to the development and design teams.
• Create process flows, process models, and use case diagrams to ensure project success.
• Manage customer projects and ensure they are completed on time and in budget.
• Establish strong working relationships with clients and other stakeholders.
• Maintain accurate records of project progress and deliverables.

Education : Bachelor of Science in Computer Science – New York University, 2012- 2016

Create My Resume

Build a professional resume in just minutes for free.

Requirements Analyst Resume with No Experience

A highly capable and driven individual with an excellent eye for detail. Possessing the ability to quickly absorb and understand new concepts and procedures. Seeking a role as a Requirements Analyst to grow and develop within the industry.

• Critical thinking
• Knowledge of requirements engineering techniques
• Commitment to quality standards
• Excellent time management & organization
• Strong communication & interpersonal skills
• Proficiency in Microsoft Office Suite

Responsibilities

• Developing and managing requirements through the requirements gathering process
• Supporting customer and stakeholders for requirements elicitation
• Analyzing, interpreting and documenting requirements
• Collaborating with clients on solutions and solutions implementation
• Testing and validating system requirements
• Ensuring product requirements are met throughout the product lifecycle

Experience 0 Years

Level Junior

Education Bachelor’s

Requirements Analyst Resume with 2 Years of Experience

An effective Requirements Analyst with more than two years of experience in gathering and analyzing the requirements from stakeholders, developing system designs, and documenting business processes. Experienced in working with the customer to define requirements and creating test cases for validating applications. Skilled in conducting requirement analysis sessions, creating wireframes and use cases, and ensuring customer requirements are met.

• Requirements gathering and analysis
• System design
• Business process documentation
• Test case development
• Requirement analysis sessions
• Wireframes and use cases
• Problem solving
• Excellent communication
• Attention to detail
• Project management

Responsibilities :

• Analyzing customer requirements and developing functional specifications
• Creating process diagrams, use case diagrams, and workflow diagrams to illustrate system requirements
• Developing test cases for validating applications
• Coordinating with stakeholders to ensure customer requirements are met
• Conducting requirement analysis sessions to understand customer needs
• Documenting business processes
• Developing wireframes to demonstrate system design
• Creating user stories and use cases
• Resolving issues and problems encountered during development
• Supporting the QA team in testing the application

Experience 2+ Years

Requirements Analyst Resume with 5 Years of Experience

Motivated Requirements Analyst with 5 years of experience in the software development space. Proven track record of working with stakeholders to identify and document business requirements, create process maps and user stories, and perform advanced data analysis. Implemented process improvements that increased accuracy and efficiency across projects. Adept at working with clients and colleagues to ensure all requirements are met in a timely manner.

• Requirements Gathering & Analysis
• Business Process Mapping
• User Story Creation
• Data Analysis
• Process Improvement
• Stakeholder Engagement
• Software Documentation
• Agile Methodology
• Facilitated discovery sessions with stakeholders to identify and document business requirements.
• Created process maps to define user stories and use cases.
• Performed advanced data analysis to identify process improvement opportunities.
• Developed and implemented process improvements to increase accuracy and efficiency across projects.
• Managed projects to ensure that all requirements were met in a timely manner.
• Provided software documentation to stakeholders to ensure that all requirements were understood.
• Worked with colleagues and clients to ensure that the Agile methodology was followed.

Experience 5+ Years

Level Senior

Requirements Analyst Resume with 7 Years of Experience

I am an experienced Requirements Analyst with over 7 years of experience in software development, system engineering, data analysis, and business process engineering. I have strong domain knowledge and technical expertise in gathering and analyzing complex requirements, developing effective use cases, documenting system requirements, and supporting the technical design of software applications. I possess excellent problem- solving and communication skills and have the ability to develop effective relationships with stakeholders, business units, and project teams to ensure successful implementations.

• System Requirements Analysis
• Software Design
• Stakeholder Management
• Use Case Development
• System Requirements Documentation
• Gather, analyze, and document system requirements from stakeholders and business units
• Define business processes and develop use cases to support system requirements
• Develop high- level designs for software applications to meet system requirements
• Collaborate with stakeholders and project teams to ensure successful project delivery
• Conduct data analysis to develop data models and data flows
• Develop system test plans to ensure quality assurance
• Monitor project progress and provide issue resolution as needed

Experience 7+ Years

Requirements Analyst Resume with 10 Years of Experience

A highly- motivated, analytical and detail- oriented professional with over ten years of experience as a Requirements Analyst. Expertise in translating business needs into technical requirements and creating software prototypes. Excellent communication and problem- solving skills, with a passion for providing user- friendly solutions.

• Business Process Modeling
• System Testing
• Software Prototyping
• Agile Processes
• User Interface Design
• Analyze stakeholders’ business requirements to develop software solutions.
• Prepare detailed documents for use case development.
• Design software prototypes that enhance user experience.
• Develop test plans, scripts and cases to ensure software functionality.
• Monitor system performance, interpret data and suggest improvements.
• Liaise with software engineers to implement requirements.
• Utilize Agile methodologies to ensure timely project delivery.
• Design user interface for software applications.
• Monitor project progress to ensure on- time delivery.

Experience 10+ Years

Level Senior Manager

Education Master’s

Requirements Analyst Resume with 15 Years of Experience

A highly experienced Requirements Analyst with 15 years of professional experience in business analysis, process improvements and requirements gathering and management. Skilled in designing and developing system requirements, identifying existing systems, developing and maintaining test plans, documenting system requirements and designing process solutions. Knowledgeable of software development methodologies and implementation strategies. Proactive and results- driven with exceptional problem- solving skills.

• Requirements gathering, analysis, and management
• System design and development
• Process improvement and design
• Test plans and documentation
• Software development methodology
• Implementation strategy
• Gathering, analyzing and documenting requirements from stakeholders
• Identifying and analyzing existing systems
• Developing and maintaining test plans
• Designing and developing process solutions
• Assessing impact of system changes and recommending solutions
• Conducting research and staying abreast of industry trends
• Producing detailed reports and technical documents
• Supporting the implementation of system changes and process improvements

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Requirements Analyst resume?

When writing a resume as a Requirements Analyst, it is important to highlight both your technical and business acumen. Your resume should include the following:

• A concise summary that quickly and accurately outlines your key areas of expertise and experience.
• Core competencies that demonstrate your skills as a Requirements Analyst, such as eliciting and documenting user requirements, and developing user stories.
• A list of relevant technical skills, such as programming languages, database management, and web development.
• Experience working in Agile and/or Waterfall development environments.
• Demonstrated problem-solving and analytical skills, backed up with specific examples.
• Detailed knowledge of the software development life cycle (SDLC), including all phases from planning to release.
• Industry certifications, such as Certified Business Analysis Professional (CBAP) or Certified ScrumMaster (CSM).
• Ability to manage multiple projects and prioritize tasks.
• Excellent communication and interpersonal skills.
• Experience working with a variety of stakeholders, ranging from business owners to technical teams.
• A strong attention to detail and the ability to create comprehensive requirements documents.

What is a good summary for a Requirements Analyst resume?

A Requirements Analyst resume should include a summary that showcases the candidate’s experience in understanding customer needs, analyzing requirements and creating detailed specifications for systems and software. It should also highlight the candidate’s ability to collaborate effectively with project teams, manage stakeholders and drive the success of projects. The summary should include examples of successful implementations, such as reducing costs, improving customer service, and increasing user satisfaction. It should also demonstrate the candidate’s understanding of user-centered design principles, agile development, and debugging techniques. Through the summary, the candidate should demonstrate their ability to bridge the gap between technical and business requirements, and their proficiency in development and testing processes.

What is a good objective for a Requirements Analyst resume?

Requirements Analysts are responsible for analyzing requirements, creating detailed reports, and assisting in the development of software applications and system development. A good objective for a Requirements Analyst resume should focus on the individual’s ability to define and analyze requirements, as well as their technical expertise and problem-solving skills.

Below are some examples of potential objectives for Requirements Analyst resumes:

• Demonstrate my strong technical and analytical capabilities to drive efficient and effective projects
• Utilize my skills in requirements gathering, data analysis, and project management to achieve effective outcomes
• Contribute my analytical and problem-solving skills to develop successful software applications and systems
• Apply my expertise in data analytics and project management to ensure projects are completed on-time and within budget
• Leverage my experience with requirements engineering and project management to ensure projects are successful
• Utilize my critical thinking and problem-solving skills to develop innovative and efficient project solutions

How do you list Requirements Analyst skills on a resume?

Requirements analysts are essential for any organization that needs to create a product or service, as they help create the technical specifications that will be used to build the product or service. As such, it is important for any potential employer to see that a requirements analyst has the necessary skills to fulfill the job function. Below are some of the skills that a requirements analyst should list on their resume.

• Ability to define and document business requirements: Requirements analysts need to be able to clearly define and document the requirements of the products or services they create. This includes being able to create user stories and scenarios, as well as providing well-crafted and detailed requirements documents.
• Knowledge of various software development methodologies: Requirements analysts should be familiar with various software development methodologies, such as Agile, Waterfall, and Scrum. This will allow them to create requirements documents that meet the needs of the project and the organization.
• Strong problem-solving skills: Requirements analysts need to be able to identify problems and create solutions. They should have strong problem-solving skills in order to ensure that the requirements they create are both effective and feasible.
• Ability to communicate effectively: Requirements analysts must be able to communicate their ideas and requirements documents effectively to both internal and external stakeholders. This includes being able to explain complex concepts in an easy-to-understand manner, as well as being able to present the requirements in a visually appealing way.
• Knowledge of industry standards: Requirements analysts need to be familiar with the industry standards and regulations that are applicable to the project they are working on. This will ensure that the requirements they create are compliant with the relevant laws and regulations.

By listing these skills on their resume, requirements analysts can show potential employers that they have the necessary skills and knowledge to successfully fulfill the role.

What skills should I put on my resume for Requirements Analyst?

When writing a resume for a Requirements Analyst position, it is important to highlight the skills that demonstrate your expertise in the area. Requirements Analysts are responsible for gathering, analyzing, and documenting user requirements, so many of the skills that are important to have are centered around these core duties. The following skills should be featured prominently on your resume if you are applying for a Requirements Analyst role:

• Technical Writing: Requirements Analysts must be able to effectively communicate complex technical information to non-technical stakeholders in a way that is easy to understand. This includes writing user stories, process documents, and other technical documents.
• User Research: Requirements Analysts need to be able to conduct user research and understand user needs in order to effectively create requirements. This involves working with stakeholders to understand their goals and gathering feedback from users.
• Business Analysis: Requirements Analysts must be able to effectively analyze business requirements in order to identify potential issues and solutions. This includes understanding the organization’s goals and objectives, and being able to identify areas of improvement.
• Documentation: Requirements Analysts must have strong documentation skills in order to effectively create and maintain accurate requirements documents. This includes being able to identify and document critical components, and ensuring all documents are up to date.
• Problem Solving: Requirements Analysts must have strong problem-solving skills in order to effectively identify and address potential issues. This includes being able to create solutions that meet user needs in an efficient and cost-effective manner.

By featuring these skills on your resume, you can demonstrate that you are well-suited for the role of Requirements Analyst and highlight the strengths that make you a great candidate.

Key takeaways for an Requirements Analyst resume

The role of a Requirements Analyst is essential for any project in the development process. As such, it is important for Requirements Analysts to have a resume that accurately reflects their expertise and experience in the field. Here are some key takeaways for a Requirements Analyst resume:

• Detail Your Work Experience: Work experience is one of the most important aspects of a resume, and Requirements Analysts should be sure to include information about their past projects and accomplishments. Be sure to include the company or organization you worked with, along with the dates and duration of your employment. Additionally, provide detail about the projects that you worked on and specific tools or techniques used to complete the projects.
• Demonstrate Your Technical Skills: A Requirements Analyst is expected to have an impressive array of technical skills. Make sure to list any technical skills, such as coding languages, development tools, and software programs, that you are proficient in. Additionally, highlight any certifications or qualifications you may have related to the field.
• Showcase Your Problem-Solving Skills: As a Requirements Analyst, it is important to demonstrate your ability to identify, analyze, and solve complex problems. Include any projects that you have completed that demonstrate your problem-solving skills, such as finding a solution to an issue or developing a better process.
• Highlight Your Communication Skills: As a Requirements Analyst, you must be able to effectively communicate with other members of the project team. Be sure to include any experience you have communicating with stakeholders, customers, or other team members. Additionally, include any examples of presentations or reports that you have completed.

By following these tips, Requirements Analysts should be able to craft a resume that highlights their unique experience and skills in the field. A well-crafted resume can help Requirements Analysts stand out from the competition and get noticed by potential employers.

Let us help you build your Resume!

Make your resume more organized and attractive with our Resume Builder

Requirements Analyst Resume Samples

Requirements Analysts play an integral role by analyzing the requirements of the client into a functional final product. The job description entails talking with people to determine their software needs and conveying this to the developers. The role of the analyst will vary based on the needs of the employer, but a well-drafted Requirements Analyst Resume lists the following common duties – discussing the purpose and understanding the software needs; translating requirements into a form that developers can decipher; monitoring projects ; updating status; tracking progress, inspecting software; and seeking feedback to make modifications.

Critical skills needed to get the job done include – the ability to understand and explain technical concepts in understandable terms; technical knowledge, multitasking skills, and potential to track the project from start till finish. A degree in Computer science or management systems is a minimum requirement. However, some employers demand an advanced education .

• Resume Samples
• Requirements Analyst

Requirements Analyst Resume

Summary : Over 7 years experience of business analysis experience, including the gathering and documenting of high-level business requirements and detailed software requirements specification utilizing a modified IEEE template. Effective at interviewing business users, stakeholders and subject matter experts (SME's) and eliciting needs and translating those needs into clear and concise functional and non-functional requirements.

Skills : C/C++, Gcc, Fortran.

Description :

• Gathered requirements for enhancements to the InvoiceXpress system to further automate the workflow for approvals and the A/P system via Blackberry.
• Gathered requirements necessary to do a proof of concept (POC) on vendor software selected to electronically track marketing ads.
• Defined specifications that would be used to prove the vendor software worked from all venues; the ATM system, the automated touchtone phone banking (IVR) and Online banking within the expected response times.
• Elicited requirements for a new application for a global team that would track instant messages (IM's) for traders in an effort to meet SEC regulations and audit standards.
• Defined each areas different messaging uses such as Lotus Notes, AOL and Yahoo.
• Met with the auditing team to define which IM data to needed to be retained and which key words were needed for scanning per the regulations.

Sr. Requirements Analyst Resume

Summary : Requirements Analyst is responsible for creating, tracking and reviewing requirements in the use of software. 

Skills : Hadoop, Java, C, C++, MongoDB, JSON, SQL, HTML 5, Java Script.

• Worked with the project manager, product manager, and/or project sponsor to document the product's vision and the project's scope.
• Identified project stakeholders and user classes.
• Documented user class characteristics.
• Identified appropriate representatives for each user class and negotiate their responsibilities.
• Elicited requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and / or viewpoints.
• Used Microsoft SharePoint extensively to share documents and publish information with other users in PM Acquisition Business.
• Wrote Requirements Design Document and use cases for applications to be implemented in Microsoft SharePoint.

Jr. Requirements Analyst Resume

Objective : Highly qualified Requirements Analyst with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : MS Office, Excel, Ms Word.

• Provided technical leadership for the analysis and documentation of requirements through the conduct of multiple Joint Capabilities Integration and Development System (JCIDS) documents in accordance with DOD 5000.02 processes.
• Included Initial Capabilities Documents (ICDs), a DOTMLPF-P Change Request (DCR), Capability Development Documents (CDDs), and Capability Production Documents (CPDs).
• Facilitated and/or led Integrated Product Team (IPT) meetings to conduct review/revision and validation of USMC system requirements.
• Included preparing briefing presentations and capturing meeting minutes and action items.
• Lead/managed the analysis and configuration for a complete system description to support the program's Life Cycle Cost Estimate (LCCE) in a Cost Analysis Requirements Description (CARD) document.
• Included defining the technical, programmatic and operational characteristics of the system.
• Resolved specific capability gaps as the result of a Capabilities-Based Assessment (CBA) by using relevant metrics to quantify the capabilities of systems to determine how capable they are of performing critical tasks.

Requirements Analyst III Resume

Objective : Lisa is a highly experienced and polished federal and public sector consultant. Worked in a variety of contractor's roles for such agencies . Veterans Administration, and DOD. She has an extensive knowledge in Customer Service, IT Operations, and Requirements Analysis.

Skills : Areas Of Expertise: Customer Service & Client Relations, Application Support & Maintenance, Process & Performance Improvement.

• Included conducting meetings with front and middle offices users, identifying the impacted systems related to rate change initiative, documenting, scoping and decomposing the requirements gathered, assisting the technical lead to develop the functional specification document, assisting system testing and UAT testing, and providing user training.
• Worked with developers and trade desk executives to gather, analyze, document and validate requirements, procedures and system documentation for a web-based reporting tool implementation.
• Documented included High Level Design, Detail Design, and software requirements specifications.
• Created use cases and storyboards for requirements gathering.
• Provided assistance to developers, stakeholders, design team, QA team, Project Manager and a field service engineer.
• Created the as-Is and To-Be data flow diagrams for different phases of the project.
• Translated Technical spreadsheets into process flow diagrams for PMO and USPS executives to review.

Requirements Analyst II Resume

Summary : Over 10 years of Insurance industry experience encompassing a wide range of roles and industry verticals. 12 years of IT industry experience and especially as a Lead Business Analyst and Industry Consultant. Experience in leading and managing teams and multiple roles. Good communication skills, interpersonal skills, self-motivated, quick learner, team player.

Skills : Microsoft SQL Server, Microsoft Word, Microsoft Excel, Microsoft Visio, Microsoft Powerpoint, SQL, Microsoft Project.

• Drafted Functional specifications and ensure traceability is maintained across all phases of the Software implementation.
• Coordinated between working groups for inputs on Data flows and Data Interactions across systems.
• Worked with Customer Service, Configuration, Programming to ensure that the client's expectations were supported for the upcoming plan year Worked .
• Actively lead requirements meetings with client in order to ensure that the provisional requirements match the technical specifications for the .
• Assisted with data migration from previous database system to Focus to ensure the new system formats and requirements were met.
• Used batch control reports to upload data to the new system databases, to ensure no data was lost in the migration process.
• Worked as part of a team devoted to restructuring the database's architecture via a thirdparty vendor.

Requirements Analyst I Resume

Headline : To achieve a significant Business Analyst role which amalgamates the expertise of Requirement gathering and Management in the Organization Highlights of the organizational role More than five years of Business Analyst role with expertise of use cases/BRD with the inception of BTRD. Performed data analysis for Medical Coding.

Skills : QA, Business Analysis, Healthcare Management, Business Banking, Banking - Digital User Experience, Claims Adjudication.

• Responsible for the Change Management process for the WellPoint Care Management legacy systems to track and test the configuration enhancements in the application.
• Performed a quarterly data analysis of the Medical Coding data existing in the WellPoint Medical Decision support system which included ICD-9/HCPCS/CPT codes with an average volume of more than 2000 codes for a single application.
• Performed Requirement Gathering for the Change Requests which involved o Interviews o Focus Group sessions With the clinical staff such as Doctors/Nurses.
• Able to support the application by reducing the resource count from three to one in just one year.
• Created onboarding materials for new employees.
• Identified system specific operational performance attributes as it applied to an incremental capability in an acquisition program.
• Worked on the Easy Trial project to help online shoppers determine clothing size Gathered requirements for the project and testing it in different.

Assistant Requirements Analyst Resume

Summary : Hands-on and diverse IT and management experience in operations, business analysis and end-user support. Focused efforts on hands-on service, troubleshooting, and problem solving for executives and employees. Consistently exceeded performance expectations coupled with track record of success maintaining operational productivity and efficiency.

Skills : Written Communication, Leadership, Problem Solving.

• Facilitated discussions between VBA organizations and OI&T concerning business requirements, operations support, and other special projects.
• Coordinated special projects that do not clearly fall within the scope of a single office.
• Managed (through established change control processes), validate, and generate business requirements for systems development and operations support.
• Built requirements for accounting and payments system.
• Handled change requests for enhancements or defect repair.
• Participated in user acceptance testing.
• Documented errors including frequency and severity.

Associate Requirements Analyst Resume

Objective : Over 10 years of full lifecycle experience in systems analysis, business process analysis, requirements management, and financial analysis. Extensive experience in developing technical requirements, design, development support, implementation, maintenance and management of ongoing projects.

Skills : Action Script, Flash, Air.

• Recommended and specified optimal solutions based on applicable business and industry requirements.
• Identified stakeholders, determined appropriate requirements, elicitation and documentation techniques, management processes and assessed progress of assigned efforts.
• Collaborated with stakeholders to define project scope, vision and identify constraints, dependencies, assumptions, risks and issues.
• Collaborated with various stakeholders to define functional and non-functional requirements.
• Developed project plans, project schedules, business process documentation, mockups and wireframes.
• Developed status and risk analysis reports for all stakeholders.
• Served as both a subject matter expert and conduit between the DLA's customer community and the Northrop Grumman software development team for the.

Assistant Requirements Analyst I Resume

Summary : An IT professional with experience in requirements analysis, QA, and project management in multiple industries. Excellent written and oral communications skills and have effectively used them to communicate with customers and developers in gathering and documenting requirements for technical process improvement solutions. a quick learner with a variety of software skills and enjoy the challenge of working in industries outside previous experiences.

Skills : Microsoft Office, Data Analysis, Agile Development, RUP, Project Management, Requirements Analysis, Requirements Gathering.

• Identified data driven charting data elements and mapped them to the NIR data warehouse.
• Documented need and feature requirements for Automated Visualization.
• Prepared final deliverable specification for Automated Visualization.
• Participated in the creation of company-wide requirements management plan.
• Acted as Product Owner for sustaining work on Aspen and maintained the product backlog.
• Created new and updated existing use cases to support functional enhancements to EDD.
• Gathered and documented functional requirements for enhancements to eLog.
• Created new and updated existing use cases to support functional enhancements to Aspen.

Objective : Over eleven years of experience in business analysis, requirements gathering and documentation and data analysis. Worked extensively in Insurance, Government and Financial sectors.

Skills : Written Communication Trainins: AECMA Simplified Technical.

• Worked with business Subject Matter Experts (SMEs) to analyze various known issues, identify new issues and recommend solutions in the Discovery phase of the project.
• Analyzed and consolidate all the issues and recommendations in the second phase of the project to present a summary report to the project management and executive committees.
• Created process flow diagrams to document the current state and future state of business processes for financial aid programs.
• Extracted and analyzed system requirements from stakeholders for new software releases and patches.
• Authored, maintained and managed systems requirements documents such as use cases.
• Prepared and delivered presentations highlighting existing issues and proposed solutions as well as newly implemented software functionality.
• Developed business process flows and data dictionary for IT development team.

Table of Contents

Recent posts, download this pdf template., creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option., unlock the power of over 10,000 resume samples., take your job search to the next level with our extensive collection of 10,000+ resume samples. find inspiration for your own resume and gain a competitive edge in your job search., get hired faster with resume assistant., make your resume shine with our resume assistant. you'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want., get noticed with resume templates that beat the ats., get past the resume screeners with ease using our optimized templates. our professional designs are tailored to beat the ats and help you land your dream job..

The Business Requirement Document: What It Is and How to Write It [+5 Templates]

Updated: September 28, 2022

Published: September 12, 2022

A business requirement document (BRD) is a starting point for any software project or business solution. This document aligns team members on what to build, why to build it, and how to get it done.

This article explores the basics of business requirement documents. That includes why you need one, how to write one effectively, and more. We’ve also included the 5 coolest BRD examples from big-name companies.

Keep reading for the complete guide.

Table of Contents

What is a Business Requirement Document Why is It Important to Document Business Requirements How to Write a Business Requirement Document in 9 Easy Steps Examples of Business Requirement Documents

What is a business requirement document?

A business requirement document (or a BRD) is a well-structured formal description of an upcoming project. It explains why a company needs to build a new software or a business solution. BRDs also cover the problems projects will solve and how much money they will bring (or how much a company may lose if the software isn’t built).

Free Business Proposal Template

Propose your business as the ideal solution using our Free Business Proposal Templates

• Problem summary
• Proposed solution
• Pricing information
• Project timeline

Download Free

All fields are required.

You're all set!

Click this link to access this resource at any time.

BRDs capture every step of product development, from an executive summary to expected outcomes. Business requirement documents often include:

• Current pain points and project objectives.
• What resources a company needs.
• The delivery stages and milestones of a project.
• The functional requirements of a new solution (technical and non-technical).
• Project constraints (everything that may slow down or hinder the progress of a project).
• Stakeholders.
• Expected ROI.

The structure of business requirement documents may vary depending on the project type. For instance, you’ll cut off technical functional requirements if the solution you aim to build isn’t software.

We’ll explain how to write a BRD in full. You can see a sample template below.

Why are Business Requirement Documents Important?

BRDs paint a complete picture of a potential project. These documents bring together all the teams involved in a project launch and ensure successful project delivery.

In fact, the Project Management Institute discovered that teams without prior planning fail projects two times more frequently than prepared teams. PMI also revealed that planning helps teams meet 77% of their goals, versus 56% for those with low project management maturity .

BRDs also allow your team to:

• Monitor the overall project's health.
• Bring stakeholders and team members together to create consensus and collaboration.
• Hedge the risk of unexpected project changes.
• Understand your budget and anticipated ROI.
• Understand your project constraints and find an optimal solution to address them.
• Foster accountability among your team by setting clear, transparent goals.

How to Write a Business Requirement Document

Here, you’ll learn what to write in every section of a business requirement document. To make the process easy to understand, we’ll explain every step in an example.

So to start, imagine that your company wants to create a content management system for TikTok specialists. What you have now is a mess of Google Sheets and notes on paper. Your goal is to plan, manage, and measure TikTok performance in one place.

With that in mind, let’s start outlining our business requirements.

• Start with your executive summary.
• Communicate business objectives.
• Explain the project’s background and why it’s needed.
• Set your scope of work.
• Define the project’s functionality requirements.
• Identify your key stakeholders.
• Communicate project constraints.
• Set a schedule.
• Summarize your cost-benefit analysis.

1. Start with your executive summary.

Executive summaries describe a project concisely for your execs or other parties involved (e.g., business partners). This section offers a high-level statement of project purposes. An executive summary should capture the following:

• Current pain points and how they affect the business.
• What you offer as a solution.
• Relevant data, like expected ROI.
• A deadline for the project.

Your executive summary should be easy to understand. Your readers should learn why the project is important and worth investing in just by reading this section.

For our TikTok CMS project, the executive summary would read as follows:

Our organization is seeking a TikTok content management system to measure the TikTok team’s performance. We aim to analyze campaigns, ad spending, and ROI to scale the most beneficial campaigns.

We expect the product to be built by the end of the third quarter.

2. Communicate business objectives.

List the business objectives you hope to achieve with the project. HubSpot’s SMART system offers a simple goal-setting method. Your objectives should be specific, measurable, attainable, relevant, and time-Bound.

Let’s set objectives for our TikTok CMS:

• Increase the ROI of TikTok ads by 10% in November.
• Speed up post creation to publish 2 posts daily.
• Build an analytical report to access and analyze TikTok metrics in one place.
• Define TikTok’s best-performing campaigns to scale them.

If you cannot specify the numbers or it’s hard to predict them, detail specific results that you hope to achieve from the full implementation of the project.

3. Explain the project’s background and why it’s needed.

Name a few urgent issues you aim to solve with the project. Provide data and research to support your statement. For instance, you can compare current and expected spending. Be sure to include a summary of past experiments or projects in this section.

Here’s the background for our TikTok example:

Our team has no detailed record of our TikTok ROI. A TikTok CMS will help to cut the costs of TikTok campaigns and increase ROI. We will also determine the best-performing campaigns in terms of ROI.

4. Set your scope of work.

This is the most important part of your BRD. This section should include:

• A detailed overview of project objectives.
• Milestones.
• Project deliverables.
• Acceptance criteria.

Your scope of work identifies what needs to be done within a specific period. Be sure to clearly communicate the project requirements for every step of development. This fosters clear communication between stakeholders and team members who will be working on the project. You’ll also mitigate the risk of the project veering off course.

5. Define the project’s functionality requirements.

List all the features and necessary functionality of the product. This section includes what needs to be built and any features your new project requires. You can also describe this section under the Scope of Work.

For our TikTok CMS, we’ll need:

• A calendar task view for content management.
• Reporting features.
• Monthly performance analytics for a stand-alone post and a group of posts.
• Filtering by different campaigns.

6. Identify your key stakeholders.

This section of your BRD lists key stakeholders for your project. Take the time to outline each person’s roles and responsibilities. Make sure to include both internal and external parties.

Let’s dive into our example.

• Chief Marketing Officer: Approve TikTok CMS creation.
• Project managers: Responsible for decomposing the project, assigning team members, and ensuring the project is completed on schedule.
• TikTok team lead: Responsible for making content and gathering performance metrics.

7. Communicate project constraints.

It’s essential to specify the existing boundaries that affect project development. Your constraints can be anything from your budget, current toolkit, technical limitations, team availability, or dependencies.

Here’s a great example of project boundaries for a technical product:

8. Set a schedule.

Work hand in hand with your project managers to specify deadlines for each phase of your initiatives. BRDs for external clients should include final deadlines and estimated delivery dates around milestones.

For our TikTok CMS, here is our schedule.

• Phase 1. Complete X by December 2022
• Phase 2. Develop and conduct quality assurance of X feature by March 2023

9. Summarize your cost-benefit analysis.

A cost-benefit analysis determines whether the project's benefits outweigh its costs. Create a spreadsheet that outlines current expenses and budget lost by inefficiencies. Forecast the amount of money and other benefits a company will gain.

Your goal is to convince executives that a new project is worth the investment. Bolster your case by presenting facts and figures.

5 Outstanding Business Requirement Document Examples

We’ve gathered a collection of 5 business requirement document templates. Look through each and choose one that fits best with your project. Be sure to adjust each template to meet your project requirements.

PandaDoc BRD Template

This is a fantastic template if you want to prepare a BRD for product development. PandaDoc provides straightforward examples of what text you should put in each section. You’ll also find best practices for every entity mentioned in the template.

TechWhirl BRD Template

This template is designed specifically for new technology solutions. TechWhirl includes 17 sections that detail the project summary, scope, business process overview, business requirements, and more. You can even include data in charts and graphs.

Best for: Explaining complex business processes and dependencies.

Asana BRD Template

Asana provides a free BRD template that you can edit in real-time. This compact template includes only necessary fields, and each section has tips on what to write. This template is best for getting buy-in from internal stakeholders.

Smartsheet BRD Template

Smartsheet offers a one-size-fits-all BRD template. You can use it for small internal projects and for complex, expensive projects for external vendors. Every section is complemented by a short description or example of what should be written.

Want to see more templates? Here are 10 free BRD templates from Smartheet (all follow the same pattern).

ClickUp BRD Template

Looking for a simple BRD to guide your projects? Try this template from ClickUp. There are only basic sections (with sheets) that you can easily fill out online. Marketing and sales teams can use this template to get buy-in for CRM tweaks, API connectors development, etc.

Best for: Small inner projects with few requirements and deliverables.

Writing Your Business Requirement Document

No matter the scope of your project, a business requirement document can help you keep the process tidy. With this document, you’ll have a clear plan to guide your project. Plus, you’ll have a compact summary of the business case fueling your initiative.

If you’re looking to pitch your business as a whole, explore HubSpot’s free business proposal template. We’ll walk through how to summarize your solutions, share pricing, and set timelines.

Don't forget to share this post!

Related articles.

Product Management vs. Program Management vs. Project Management: Key Differences

What is a RACI Chart? Project Uses, Examples & Free Template

A 9-Step Guide to Writing an SEO Proposal [Free Template]

How to Write a Creative Brief in 11 Simple Steps [Examples + Templates]

Process Documentation Writing Tips

The 5 Phases of Project Management

The Complete Guide to Project Management Basics

The Complete Guide to Stakeholder Management

Project Charter: Guide with Examples and Free Template [2024]

Program Management Vs. Project Management: What You Need To Know

Propose your business as the ideal solution using one of HubSpot's Free Business Proposal Templates.

Marketing software that helps you drive revenue, save time and resources, and measure and optimize your investments — all on one easy-to-use platform

Requirements Analyst Resume Examples (Template & 20+ Tips)

Create a standout requirements analyst resume with our online platform. browse professional templates for all levels and specialties. land your dream role today.

Navigating the job market can be a complicated endeavor. To help streamline this process, we have compiled an article focusing on the role of a Requirements Analyst. This article provides an in-depth Requirements Analyst Resume Example that can serve as a blueprint for crafting your own compelling resume. Whether you're a practiced analyst seeking new opportunities or a fresher entering the industry, this will help you showcase your skills and experiences effectively to potential employers. Let's help you land your dream job.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• Why you should use a resume template

What does a Requirements Analyst do?

A Requirements Analyst is a professional who is responsible for identifying, gathering, documenting, and maintaining the needs and requirements of a project or system. They bridge the gap between stakeholders (such as clients, customers, or management) and the development team, ensuring that the end product matches the user's needs and expectations. Their main duties include understanding business processes, working out which tasks need to be done, translating stakeholders' needs into technical terms, managing any changes to requirements and ensuring any changes do not disrupt the project. They are also responsible for testing the functionality of the system and providing feedback to the design and development team. Essentially, a Requirements Analyst helps to ensure that a project or system is designed and developed to meet the objectives and requirements of the stakeholders.

• Desktop Analyst Resume Sample
• Telecommunications Specialist Resume Sample
• Technical Assistant Resume Sample
• Telecommunications Engineer Resume Sample
• Information Systems Manager Resume Sample
• C Developer Resume Sample
• Support Analyst Resume Sample
• Citrix Engineer Resume Sample
• SAP Security Analyst Resume Sample
• Experienced Software Engineer Resume Sample
• Information Security Specialist Resume Sample
• Linux System Administrator Resume Sample
• Database Architect Resume Sample
• SAP Basis Consultant Resume Sample
• Database Designer Resume Sample
• Data Architect Resume Sample
• CTO & Co-Founder Resume Sample
• Linux Administrator Resume Sample
• ERP Analyst Resume Sample
• Computer Programmer Resume Sample

What are some responsibilities of a Requirements Analyst?

• Gathering, analyzing and documenting requirements of a project
• Communicating effectively with stakeholders to identify needs and evaluate potential business solutions
• Working closely with project teams to understand and translate business needs into system/technical requirements
• Validating and verifying the adequacy of the documented requirements through a range of techniques such as walkthroughs and inspections
• Facilitating meetings and workshops to capture stakeholder requirements
• Creating and maintaining documentation such as business requirements documents, use cases, and functional specifications
• Conducting impact assessments on potential changes to project scope
• Maintaining updated knowledge of technology standards, industry trends, emerging technologies, and software development best practices
• Working collaboratively with the testing team to ensure requirements are testable and complete
• Communicating complex concepts to non-technical stakeholders in an understandable and concise manner

Sample Requirements Analyst Resume for Inspiration

Personal Details: Name: John Doe Address: 123 Main Street, Convenience, USA Email: [email protected] Phone: (123) 456-7890

Summary: John Doe is a highly diligent and experienced Requirements Analyst. He brings to the table over seven years of industry expertise, a keen eye for detail, and the ability to meticulously analyze business needs. His expertise in establishing detailed business specifications and standards has helped numerous organizations achieve optimum functionality. In his career, he has demonstrated exceptional skills in negotiating, communicating, problem-solving, and interpreting data.

Work Experience:

• Requirements Analyst, Tech Solutions - Jan 2015 to Present
• Associate Business Analyst, Innovation Inc. - Sep 2010 to Dec 2014
• Master of Business Administration, XYZ University - 2010
• Bachelor of Science in Information Technology, ABC University - 2008
• Proficient in Requirement Management Tools (RTM)
• Strong knowledge of Business process improvement
• Outstanding quantitative and analytical capabilities
• Excellent written and verbal communication skills
• Advanced skills in SQL and Microsoft Office Suite
• Effective time management and organizational skills

Certifications:

• Certified Business Analysis Professional (CBAP) - 2016
• Agile Certified Practitioner (PMI-ACP) - 2015
• English - Fluent
• Spanish - Conversational

Resume tips for Requirements Analyst

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Requirements Analyst resume tips. We collected the best tips from seasoned Requirements Analyst - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight key achievements: Rather than simply listing your job responsibilities, make sure to emphasize your key achievements in each role. Use quantitative data to back up these accomplishments, if possible.
• Include relevant skills and certifications: If you have certifications related to business analysis or project management, make sure to include them on your resume. Similarly, be sure to list any technical skills that are relevant to the role, such as proficiency in certain software or programming languages.
• Use action verbs: Start each bullet point with a strong action verb to make your resume more dynamic and compelling. This might include words like "directed," "implemented," "analyzed," or "optimized."
• Customize for each application: While you should always have a general resume ready to go, it's also important to tailor your resume for each job you apply to. Make sure to highlight the skills and experiences that are most relevant to the specific role you're applying for.
• Keep it concise: Employers typically spend only a few seconds skimming each resume, so it's essential to keep yours concise and easy to read. Aim for no more than one or two pages, and use bullet points and clear headings to make your resume more scannable.

Requirements Analyst Resume Summary Examples

Applying for a role of a Requirements Analyst often requires demonstrating in-depth knowledge, clear communication, and strategic thinking. A well-crafted resume summary or objective can showcase these skills effectively. A resume summary or objective helps set the tone for the rest of your resume. It presents a concise overview of your experience, skills, and career goals that align with the job, and can make a first impression to hiring managers. A strong summary or objective can drive the hiring manager’s attention towards your strongest qualifications and encourage them to read the rest of your resume. Additionally, it allows you to highlight your unique selling proposition – what makes you a better choice for the position compared to other candidates. In today’s job market where resumes are often skimmed quickly, a well-written summary can make your resume stand out. Finally, a resume summary or objective can also be a place to include keywords from the job listing. Many companies use automated applicant tracking systems (ATS) to screen resumes. By including relevant keywords, you can increase your chances of your resume making it through this first screening. For Example:

• Proficient Requirements Analyst boasting a decade of experience in numerous high-stakes, complex projects. Proficient in user requirement gathering, validation and documentation.
• Dedicated Requirements Analyst known for excellent problem-solving skills. Holds a relevant certification and has a track record of success in requirements management and complex project coordination.
• Experienced Requirements Analyst with analytical and critical thinking skills. Has a strong ability to work with diverse stakeholders and manage competing priorities in a fast-paced environment.
• Detail-conscious Requirements Analyst demonstrating strong competency in the collection, interpretation, and documentation of user requirements. Proven ability to ensure seamless project execution and effectively communicate complex concepts.
• Highly-motivated Requirements Analyst adept at system modeling and adept in the coordination of functional specifications. Proven expertise in mapping process models and conducting gap analysis.

Build a Strong Experience Section for Your Requirements Analyst Resume

The Experience section of a Requirements Analyst resume is crucial as it showcases your skills and abilities in a practical, real-world context. It is the section where you can highlight your relevant experiences, accomplishments, and level of expertise. 1. Shows relevance: A strong Experience section demonstrates past experiences that are relevant to the role you're applying for. This can set you apart from other candidates who solely possess theoretical knowledge. 2. Demonstrates accomplishments: This section allows you to show recruiters the achievements, demonstrating the results you can bring to the organization. 3. Highlights technical skills: It gives you space to highlight the technical skills you've used to deliver on specific job tasks. 4. Shows steady career progress: A well-structured Experience section can highlight progression in your career, showing potential employers that you have grown in your roles. 5. Explains your roles and responsibilities: It provides a detailed picture of your past roles, responsibilities, project participation, and a sense of your working style. 6. Reflects interpersonal skills: Teamwork, communication, and problem-solving skills can all be reflected in your Experience section, which is particularly important for a Requirements Analyst who often works as part of a team. 7. Gives employers a timeline: It provides potential employers an idea of how long you’ve stayed with past companies, what types of projects or responsibilities you’ve had at various points in your career. 8. Serves as evidence of your capabilities: Employers want proof that you can deliver. The Experience section serves as evidence of what you're capable of, based on what you've achieved in the past. For Example:

• Possessed over five years of experience working as a Requirements Analyst in a fast-paced software company, effectively gathering and analyzing business requirements to optimize projects.
• Contributed to significantly reducing project completion time by 20% in previous role as a Requirements Analyst through efficient requirements analysis procedures.
• Worked collaboratively with a team of developers and business stakeholders as a Requirements Analyst to identify, assess, and document business requirements and priorities.
• In a previous role as a Requirements Analyst, successfully formulated and maintained multiple databases of project requirements, leading to a 30% increase in project productivity.
• Experienced in developing business and system requirements by collaborating with stakeholders, increasing project success rate by 25% during my time as a Requirements Analyst.
• Demonstrated strong skills in compiling and analyzing data as a Requirements Analyst, effectively leading to more informed decision-making processes and more targeted strategies.
• Implemented workflow improvements that resulted in an increased efficiency by 35% in previous Requirements Analyst role.
• Actively participated in conducting functional requirement sessions with business users as a Requirements Analyst, resulting in a better understanding of client needs.
• Leveraged excellent communication skills as a Requirements Analyst to bridge the gap between technical and non-technical stakeholders, enhancing mutual understanding and project success.
• Successfully led a team of junior analysts, providing mentoring and guidance in the role of a Senior Requirements Analyst, resulting in an increase in junior staff productivity rate by 40%.

Requirements Analyst resume education example

A Requirements Analyst typically needs a minimum of a bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field. This role often involves understanding complex technical and business concepts, so coursework in areas like systems design, project management, and business process modeling can be beneficial. In addition to a bachelor's degree, some employers may prefer candidates with a master's degree in Business Administration or Computer Information Systems. Further certifications, such as the Certified Business Analysis Professional (CBAP) designation from the International Institute of Business Analysis (IIBA), can be an additional advantage. Moreover, substantial work experience in the particular industry the analyst aims to work in can be invaluable, as analysts need to understand the business objectives that guide system development. This might be gained through internships or entry-level employment. Good command of English, both written and verbal, is also necessary as the role involves a high level of communication with stakeholders, team members, and others involved in the projects. Keep in mind that the education and experience requirements may vary depending on the specific role and employer. Here is an example of an experience listing suitable for a Requirements Analyst resume:

• Bachelor of Science in Computer Science , University of California, Berkeley - 2010-2014
• Emphasis on System Analysis and Design
• Relevant coursework: Software Development, Database Management, Data Structures
• Master of Business Administration , Stanford University - 2016-2018
• Concentration in Technology Management
• Relevant coursework: Project Management, Strategic Planning, Business Systems Analysis
• Professional Certifications:
• Certified Business Analysis Professional (CBAP) - International Institute of Business Analysis
• Certified ScrumMaster (CSM) - Scrum Alliance

Requirements Analyst Skills for a Resume

Adding skills to a Requirements Analyst resume is important for various reasons. Firstly, it highlights your capabilities to the potential employer, which is important in assessing your fit for the role. It also helps the employer understand your areas of expertise more clearly, and how you can be valuable to their organization. Moreover, listing the really specific skills that align with the job you're applying for can increase your chances to pass through Application Tracking Systems (ATS), which are often used by big companies to filter out unqualified candidates before the hiring manager even sees the resumes. Lastly, adding skills to your resume can make it stand out amongst other candidates, thus increasing your chances of landing an interview. In other words, it can give you a competitive edge in the candidate pool. Therefore, showcasing your skills is crucial in demonstrating your abilities and fit for a Requirements Analyst role. Soft Skills:

• Attention to Detail
• Problem Sololving
• Excellent Communication
• Critical Thinking
• Adaptability
• Time Management
• Decision Making
• Negotiation Skills
• Active Listening
• Data Analysis
• Software Development
• Requirements Gathering
• SQL Programming
• Project Management
• Business Process Reengineering
• Technical Writing
• Use Case Development
• Enterprise Architecture

Common Mistakes to Avoid When Writing a Requirements Analyst Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Requirements Analyst resume

• Highlight your knowledge and practical experience with different techniques used in requirements analysis such as User Story Mapping, Use Case Diagrams, or Prototyping.
• Showcase your familiarity and expertise with various business analysis tools such as JIRA, Trello, or Visio which are often used for managing requirements.
• Display your excellent communication, collaboration, and relationship building skills. As a requirements analyst, you will need to effectively communicate with various stakeholders, getting their feedback and managing their expectations.
• Include any relevant certifications you've obtained such as Certified Business Analysis Professional (CBAP) or Certificate of Competency in Business Analysis (CCBA). These can validate your skills and give you an edge over other candidates.
• Include experience of working in diverse industries. The ability to understand industry-specific requirements can make you a more appealing applicant.
• Note down your experience with project management methodologies like Agile or Scrum. A Requirements Analyst often works within these frameworks, so being familiar with them is a plus.
• Presentation of your problem-solving capabilities through examples can be beneficial. As a requirements analyst, you are often faced with challenging scenarios that require innovative solutions.
• Provide examples of your ability to manage and prioritize tasks. Meeting deadlines and effective task management is crucial in this role.
• Display your attention to detail and strong analytical skills, as these skills are vital when analyzing and documenting requirements.

• Entry Level Business Analyst Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Entry Level Business Analyst Resumes:

• Analyze customer needs and develop business requirements documents
• Develop process models and workflow diagrams to support business requirements
• Work with stakeholders to define project scope and objectives
• Develop test plans and scenarios to ensure quality of deliverables
• Identify and document business process improvements
• Create and maintain project plans and timelines
• Develop and maintain project documentation
• Develop and maintain project metrics and reports
• Perform data analysis and create data models
• Develop and implement data quality control processes
• Participate in user acceptance testing and post-implementation reviews

Speed up your writing process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to. Try it for free.

Entry Level Business Analyst Resume Example:

• Developed and implemented a data quality control process, resulting in a 25% reduction in data errors and improved accuracy of business reports.
• Collaborated with stakeholders to define project scope and objectives, resulting in a 10% increase in project success rate and improved alignment with organizational goals.
• Performed data analysis and created data models to support business requirements, resulting in a 15% increase in efficiency of data-driven decision making.
• Identified and documented business process improvements, resulting in a 20% reduction in process inefficiencies and improved overall productivity.
• Developed and maintained project documentation, resulting in a 30% increase in project transparency and improved communication with stakeholders.
• Participated in user acceptance testing and post-implementation reviews, resulting in a 15% reduction in post-implementation issues and improved user satisfaction.
• Analyzed customer needs and developed business requirements documents, resulting in a 10% increase in customer satisfaction and improved alignment with customer expectations.
• Developed process models and workflow diagrams to support business requirements, resulting in a 20% increase in process efficiency and improved overall productivity.
• Developed and maintained project plans and timelines, resulting in a 15% increase in project completion rate and improved project management.
• Data analysis
• Data modeling
• Business process improvement
• Project management
• Requirements gathering
• Documentation
• User acceptance testing
• Workflow diagramming
• Stakeholder collaboration
• Problem-solving
• Critical thinking
• Communication
• Time management
• Attention to detail
• Adaptability

Top Skills & Keywords for Entry Level Business Analyst Resumes:

Hard skills.

• Data Analysis and Visualization
• Requirements Gathering and Prioritization
• Business Process Modeling
• SQL and Database Management
• Project Management
• Agile and Scrum Methodologies
• User Acceptance Testing (UAT)
• Use Case Development
• SWOT Analysis
• Gap Analysis
• Root Cause Analysis
• Business Intelligence Tools

Soft Skills

• Communication and Interpersonal Skills
• Analytical and Problem-Solving Skills
• Attention to Detail and Accuracy
• Time Management and Prioritization
• Adaptability and Flexibility
• Teamwork and Collaboration
• Critical Thinking and Decision Making
• Customer Service and Client Management
• Data Analysis and Interpretation
• Project Management and Planning
• Creativity and Innovation
• Self-Motivation and Initiative

Resume Action Verbs for Entry Level Business Analysts:

• Collaborated
• Facilitated
• Implemented
• Prioritized
• Communicated
• Streamlined
• Synthesized

Build a Entry Level Business Analyst Resume with AI

Resume FAQs for Entry Level Business Analysts:

How long should i make my entry level business analyst resume, what is the best way to format a entry level business analyst resume, which keywords are important to highlight in a entry level business analyst resume, how should i write my resume if i have no experience as a entry level business analyst, compare your entry level business analyst resume to a job description:.

• Identify opportunities to further tailor your resume to the Entry Level Business Analyst job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Entry Level Business Analysts:

Entry level data analyst, junior data analyst, business data analyst, data analyst intern, data reporting analyst, sql data analyst, junior data engineer, junior data scientist.

Your Growth; Fast-tracked!

• $ 0 0 items

Business requirement document (BRD) – Examples and Template

Every successful project has a detailed and well developed business requirement document (BRD). The BRD describes the problems the project is trying to solve or the opportunities the project is attempting to benefit from, and the required outcomes necessary to deliver value. The business analyst is usually the person who develops the BRD.

Table of Contents

When done well, the business requirements document directs the project and keeps everyone on the same page. However, requirements documentation can easily become unclear and disorganized, which can quickly send a project off track.

What is a business requirement document (BRD)?

Definition : A business requirements document describes the business solution for a project (i.e., what a new or updated product, service or result should do), including the user’s needs and expectations, the purpose behind this solution, and any high-level constraints that could impact a successful deployment.

Business requirements document also emphasizes on the needs and expectations of the customer. In simpler terms, BRD indicates what the business wants to achieve.  The BRD indicates all the project deliverables at a high level. Essentially, a BRD acts as the guideline for stakeholders to make decisions regarding project priorities, design, and structure to ensure the project remains aligned with the overall goals of the business.

In outsourced projects, it also represents a basic contract between the customer and the vendor outlining the expectations and deliverables for the project. The BRD sets the standards for determining when a project has reached a successful completion.

Objectives of a business requirement document:

Project utilize BRDs for the following objectives:

• To build consensus among stakeholders.
• To communicate the business needs, the customer needs, and the end result of the solution that must satisfy business and customer needs.
• To determine the input to the next phase of the project.

Business Requirements Document (BRD) Template Download

Sections in a business requirement document brd.

Most businesses follow a template for all their project requirements documentation. This is helpful for keeping documentation standard across the organization.

The structure may vary but a basic business requirement document BRD will include the following sections and components:

• Executive Summary
• Project overview (including vision, and context)
• SWOT analysis
• Success factors
• Project scope
• Desired goals and project objectives
• Stakeholder identification
• Current state using BPMN
• Future state using BPMN
• Business requirements and corresponding priority
• Assumptions, Limitations, Constraints

Additionally, depending on the organization’s documentation process, sections for feature analysis, competitive analysis, benchmarking results, functional and non-functional requirements may also be included in a BRD rather than in separate requirements documents.

Steps to Create a Business Requirement Document

• Project scope: The project scope draws the boundaries of the project and helps managers decide what is included in the project and what isn’t. Having a clear scope helps keep the team aligned and avoids unnecessary wastage of resources. All project functionalities or special requests need to be included here.
• Goals and Objectives: In this section, describe the high-level goals and objectives of the project. What will the project ultimately achieve? Who’s it for? How does the project goals tie up to the overall business objective and mission? Describe in detail what success will look like.
• Need for the project: Provide a rationale for the project. Having a needs statement in your document helps convey the importance of the project and how it will impact the company’s bottom line in the long run. This helps gain stakeholders’ and employees’ trust and confidence in the project and ensures smooth implementation.
• Identify Stakeholders: Identify key stakeholders to elicit requirements from. You can include each person’s name, department, and their role in making the project a success.
• Conduct a SWOT analysis: A flawless business requirements document (BRD) should contain a SWOT analysis of the project and how it fits in the big picture. The analysis should carefully articulate the strengths, weaknesses, opportunities, and threats that the project has. Adding this section to your BRD helps boost your credibility with upper management and external partners as it shows how aware you are of the project’s limitations and scope.
• Requirements: The next step is gathering requirements from stakeholder and documenting them. Read more about elicitation techniques .
• Assumptions, Limitations, Constraints: The team working on the project should be made aware of the possible assumptions, limitations and constraints in creating this document, and its contents.
• Executive Summary: The executive summary summarizes the entire document, outlining the need for the project, its requirements, and how does it tie up to your overall business goals. Develop this section after completing other sections, and place it at the top of the business requirement document BRD.

How to write the perfect BRD

Now that you have a grasp on what a business requirements document should accomplish, you can follow these guidelines to make sure that you write an exceptional one.

1. Practice effective requirements elicitation

Even if you write an impressive BRD, it won’t be effective if you haven’t identified and documented all the requirements necessary. To ensure your BRD is complete and cohesive, you’ll need to apply proper elicitation methods.

A Guide to the Business Analysis Body of Knowledge (more commonly known as the BABOK Guide ) lists nine primary elicitation methods:

• Brainstorming
• Gap analysis
• Document analysis
• Interface analysis
• Focus groups
• Prototyping
• Requirements workshops
• Observation

You could use all nine or a select few, but you will certainly need to incorporate multiple approaches to gather a comprehensive set of requirements.

Whatever methods you use, consider the following tips for improving your elicitation process.

Continually gather requirements

While most requirements gathering occurs early on in the project lifecycle, the business analyst should always be open to identifying and documenting new requirements as needed. It can be tempting to sweep new information under the rug if you’ve already progressed past the initial stages of the project. However, the end product will be better if you have fleshed out all the requirements necessary—even if they were added later in the game.

Get to know your stakeholders

Build a rapport with your stakeholders and learn how they operate. Tailor your elicitation methods to their style or preferred method. While some people work best in interviews, others might prefer to prepare written answers. By adapting your methods to the person, you will be more efficient and effective in gathering requirements.

Always be prepared

Come to stakeholder meetings prepared with questions and even answers. The right questions are often enough to get the ball rolling, but if the team is struggling to find an answer, propose one yourself. Offering options can get the group brainstorming and thinking through the problem more strategically.  

2. Use clear language without jargon

Requirements documents are often long and text-heavy. To prevent confusion or misinterpretations, use clear language without jargon. Keep in mind that multiple stakeholders will be using this document, and not all of them will be technically-minded. By keeping your language clear, you can ensure everyone can understand it.

When you do need to include jargon or other technical terms, be sure to add those to a project dictionary section in the document. This section can serve as a useful reference of all uncommon terms found throughout the document so no one misunderstands the requirements.  

3. Research past projects

A great way to jump-start your documentation process is to research similar projects your organization has completed in the past.

Review the documentation for those projects and use those insights to help you identify requirements and other key points to include in your own BRD. These projects can also help your team justify certain requirements based on successful past results.

4. Validate the documentation

Once you’ve finished writing the requirements document, have a subject matter expert and the project stakeholders review it. This is the time for everyone to validate the information and offer feedback or corrections.

This step is crucial to a creating a successful BRD. Without it, you risk missing key requirements or leaving critical errors that could set your project off track.

5. Include visuals

Although BRDs tend to be text-heavy in nature, visuals play an important role in presenting and clarifying information and making the document more user-friendly. Break up walls of text with data visualizations such as process flows and scope models.

One of the most common diagrams for a BRD is the business process diagram. This diagram visualizes a workflow process and how it relates to your business requirements. Depending on how complex your documentation is, you can use the process diagram to present high-level processes or drill down into more comprehensive and detailed processes for multiple requirements sections.

Business requirements vs. functional requirements

Although the terms are often used interchangeably, business requirements are not the same as the functional requirements for a project. The business requirements describe what the deliverables are needed, but not how to accomplish them.

That information (the “how”) should be documented in a project’s functional requirements document FRD . These are typically outlined within the software requirements documentation for development projects, but some organizations include a functional requirements section in their BRD. These functional requirements detail how a system should operate to fulfill the business requirements.  

Business requirements are the means to fulfilling the organization’s objectives. They should be high-level, detail-oriented, and written from the client’s perspective.

In contrast, functional requirements are much more specific and narrowly focused and written from the system’s perspective. Functional requirements are the means for delivering an effective solution that meets the business requirements and client’s expectations for that project.

Though the distinction is subtle, it’s important to know the difference between business and functional requirements to ensure effective requirements elicitation, documentation, and implementation. Understanding the difference also helps you keep the project properly focused and aligned so that your team can meet both the user needs and the business objectives at the end of the project.

What does BRD stand for in business?

BRD stands for business requirements document. The BRD is an abbreviation for business requirements document. It is the key to a successful project when it documents thoughtful and well-written business requirements.

What is a BRD

A business requirements document BRD describes the business needs of a project. The project could create something new or unique, or introduce an enhancement to an existing product / service. The BRD includes the company's needs and expectations, the purpose behind these requirements, and any high-level assumptions, constraints, risks and issues that could impede a successful implementation.

What is the purpose of BRD document?

The Business Requirements Document (BRD) is authored by the business analyst for the purpose of capturing and describing the needs of the customer / business owner / business stakeholders. The BRD provides insight into the current state (AS-IS) and proposed (TO-BE) business processes, identifying stakeholders and profiling primary and secondary user communities.

Who prepares the business requirements document BRD?

The BRD is typically prepared by a business analyst. There are several individuals who may also be involved in creating it like the project team, business partners and key stakeholders. The BRD is one of the first few documents created in a project's lifecycle.

Is BRD used in agile?

In Agile, the product owner, business analyst or customer representative typically defines product features. The features are considered an epic in Agile, and these epics encompass everything defined in the BRD. The Agile project manager / scrum master works with the product owner to translate the BRD into epics that define the product.

What is difference between BRD and FRD?

The Business Requirement Document (BRD) describes the business needs whereas the Functional Requirement Document (FRD) outlines the functions, features and use cases required to fulfill the business need. BRD answers the question what the business wants to do whereas the FRD gives an answer to how it is done.

How are business requirements captured in agile?

While the BRD may be used is agile project management, agile teams will make use of Epics to represent high level features that need to be fulfilled. These represent business requirements in an agile project. Functional requirements will take to the form of user stories.

7 thoughts on “ Business requirement document (BRD) – Examples and Template ”

I found this article very helpful. nicely drafter with simple language. I really appreciate the author.

Thank you Tushar!

I got this website from my buddy who shared with me about this website and now this time I am visiting this website and reading very informative articles or reviews here.

Best Regards

Thank you Julius.

You make so many great points here that I read your article a couple of times. Your views are in accordance with my own for the most part.

Thank you Sumbul.

Well articulated

Comments are closed.

• Supervised machine learning – easy steps to begin regression or classification with Python code
• Product Requirements Document (PRD) – Template and Examples
• Learning Machine Learning: An Easy to Begin, Comprehensive Guide
• Machine learning lifecycle: To process data at every stage that results in models
• Popular Sectors for the Application of Machine Learning: Projects, examples and datasets
• Business Analysis (15)
• Data Analysis (3)
• How Tos (5)
• Machine Learning (10)
• Product Management (1)
• Project Management (2)
• Work Based Learning Experiences (4)

Privacy Overview

• • Analyzed customer feedback on IT services, leading to a 10% enhancement in custom software solutions offered by the company.
• • Collaborated with a team to design a proof of concept for a blockchain-based transaction system, which gained positive feedback from 5 potential clients.
• • Presented feasibility studies and technical requirement documentation for new SaaS products contributing to a smoother development lifecycle.
• • Guided a system implementation for automated business processes, which decreased manual intervention by 30% for client companies.
• • Captured and documented functional and technical requirements by directly liaising with stakeholders, resulting in a 15% reduction in project kick-off time.
• • Increased departmental efficiency by organizing and standardizing requirement gathering processes, which accelerated project initiation phase by 20%.
• • Assisted in developing functional specifications that led to the successful rollout of a CRM tool tailored for medium-sized enterprises.
• • Conducted comprehensive market analysis to identify emerging IT trends, informing the development of strategic priorities for the coming year.
• • Contributed to cross-functional teams in the diagnosis and resolution of system issues, enhancing overall user satisfaction.
• • Played a key role in preparing and conducting presentations for project stakeholders, effectively communicating the project's progress.
• • Provided technical support and training for non-profit staff, increasing their proficiency in software usage.
• • Helped optimize data management systems to improve information accessibility for the team.

10 Entry-Level Business Analyst Resume Examples & Guide for 2024

An entry-level business analyst plays a crucial role in gathering and analyzing data to help organizations make informed decisions. On your resume, highlight your experience with data analysis, familiarity with business processes, and any relevant coursework or certifications. It’s also important to incorporate skills such as critical thinking, effective communication, and proficiency in analytical tools. Mentioning your ability to collaborate with cross-functional teams and your commitment to continuous learning can significantly enhance your appeal to potential employers.

All resume examples in this guide

Single Column

Resume Guide

Resume Format

No Experience?

Hard & Soft Skills

Academic Background

Summary/Objective Tips

Additional Resume Sections

Key Takeaways

A specific resume challenge faced by an entry-level business analyst is effectively showcasing analytical skills and relevant project experience when there is a limited professional work history. Our guide provides strategies for emphasizing academic projects, extracurricular activities, and transferable skills to highlight a candidate's potential value to employers, even with minimal traditional experience.

• Sample industry-leading professional resumes for inspiration and entry-level business analyst resume-writing know-how.
• Focus recruiters' attention on what matters most - your unique experience, achievements, and skills.
• Write various resume sections to ensure you meet at least 95% of all job requirements.
• Balance your entry-level business analyst technical expertise with personality to stand out amongst candidates.
• Marketing Operations Manager Resume Example
• Stock Manager Resume Example
• Strategic Planning Manager Resume Example
• Innovation Manager Resume Example
• Business Director Resume Example
• Supply Chain Business Analyst Resume Example
• Division Manager Resume Example
• Sales Operations Manager Resume Example
• Business Owner Resume Example
• Fedex Operations Manager Resume Example

Simple guide to your entry-level business analyst resume format and layout

• professional experience - use the reverse-chronological resume format;
• skills and achievements - via the functional skill-based resume format;
• both experience and skills - with a hybrid resume format .

What is more, keep in mind that your resume may be initially assessed by the ATS (Applicant Tracker System) (or the software used by companies in the hiring process). The entry-level business analyst resumes that suit the ATS:

• have a header that includes either a role keyword or the job you're applying for;
• should be no longer than two pages;
• be submitted as PDF, unless specified otherwise.

Upload & Check Your Resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

At the end of the day, what matters most to recruiters about your resume layout is how easy it is to scan and read. Unless you're applying for a role in a more creative field, you may opt to stick with a simple layout and formatting, and instead - focus on presenting your experience.

Ensure your entry-level business analyst resume stands out with these mandatory sections:

• Header - the section recruiters look to find your contact details, portfolio, and potentially, your current role
• Summary or objective - where your achievements could meet your career goals
• Experience - showcasing you have the technical (and personal) know-how for the role
• Skills - further highlighting capabilities that matter most to the entry-level business analyst advert and your application
• Certifications/ Education - staying up-to-date with industry trends

What recruiters want to see on your resume:

• Quantitative analysis proficiency, such as experience with Excel, data visualization tools (Tableau, Power BI), and statistical software (R, SPSS, SAS).
• Demonstrated understanding of business processes and ability to translate business requirements into technical specifications.
• Problem-solving abilities and examples of how you have used data to influence business decisions or solve business problems.
• Experience with SQL and knowledge of database management, reflecting the capacity to work with and analyze large datasets.
• Communication skills highlighted by experience in preparing clear and concise reports or presentations for technical and non-technical stakeholders.

What to do if you don't have any experience

It's quite often that candidates without relevant work experience apply for a more entry-level role - and they end up getting hired.

Candidate resumes without experience have these four elements in common:

• Instead of listing their experience in reverse-chronological format (starting with the latest), they've selected a functional-skill-based format. In that way, entry-level business analyst resumes become more focused on strengths and skills
• Transferrable skills - or ones obtained thanks to work and life experience - have become the core of the resume
• Within the objective, you'd find career achievements, the reason behind the application, and the unique value the candidate brings about to the specific role
• Candidate skills are selected to cover basic requirements, but also show any niche expertise.

How to quantify impact on your resume

• Highlight your role in quantitative projects by specifying the size of datasets you've worked with or the complexity of the financial models you've developed, demonstrating your ability to handle significant analytical tasks.
• Include any cost-saving measures you've identified and implemented, and quantify the savings, showcasing your direct contribution to the company's financial efficiency.
• Detail your experience with reporting tools and the number of reports you've generated, indicating your proficiency in interpreting and presenting data.
• Mention specific instances where your analysis directly influenced business decisions, including potential revenue gained or market share increase, to show your impact on strategic outcomes.
• Describe the scale of the teams or projects you've managed in terms of headcount or project budget, establishing your organizational and leadership capabilities.
• Quantify any improvements in operational efficiency, such as percentage reduction in process time or increased transaction speed, to exhibit your ability to streamline business processes.
• Document any experience you have with A/B testing or other forms of experimental analysis by detailing the scope and the resultant decision-making influence, which demonstrates your prowess in using data to drive innovation.
• Include the percentage of revenue growth or the financial performance of products you've analyzed to quantify your understanding of business growth drivers.

Action verbs for your entry-level business analyst resume

It's most often the case that your resume will be scanned over by the Applicant Tracker System (ATS) or the software companies use to automate their recruitment process. Ensure that within your resume header, summary, and / or objective, you've included skills that are must-haves for the role.

Balancing hard and soft skills in your entry-level business analyst resume

Recruiters indeed pay close attention to the specific hard and soft skills candidates possess. Hard skills refer to technical abilities or your proficiency in technologies, while soft skills are the personal attributes and qualities developed over your lifetime.

If you're unsure about effectively quantifying these skills on your resume, follow our step-by-step guide. It's crucial to first understand the key job requirements for the role. Doing so enables you to accurately list your:

• Hard skills in sections like skills, education, and certifications. Your technical expertise is straightforward to quantify. Most organizations find it sufficient to mention the certificates you've earned, along with your proficiency level.
• Soft skills within your experience, achievements, strengths, etc. Defining interpersonal communication traits in your resume can be challenging. Focus on showcasing the accomplishments you've achieved through these skills.

Remember, when tailoring your entry-level business analyst resume for the Applicant Tracking System (ATS), ensure that the skills you list match exactly with those in the job requirements. For instance, if the job listing specifies "Microsoft Word," include this exact term rather than just "Word" or "MSO."

Top skills for your entry-level business analyst resume:

Data Analysis

Microsoft Excel

Business Intelligence Tools

Requirements Gathering

Data Visualization

Statistical Analysis

Process Mapping

Report Writing

Project Management

Analytical Thinking

Problem-Solving

Communication

Attention to Detail

Adaptability

Critical Thinking

Time Management

Active Listening

Organization

The top 5 certifications for your entry-level business analyst resume:

• Certified Business Analysis Professional (CBAP) - International Institute of Business Analysis (IIBA)
• Certification of Competency in Business Analysis (CCBA) - International Institute of Business Analysis (IIBA)
• Entry Certificate in Business Analysis (ECBA) - International Institute of Business Analysis (IIBA)
• Certified Analytics Professional (CAP) - INFORMS
• Professional in Business Analysis (PBA) - Project Management Institute (PMI)

Your academic background: should you include your education and certifications on your entry-level business analyst resume?

Adding relevant education and certifications to your entry-level business analyst resume is beneficial, whether you're an experienced candidate or just starting in the field.

Featuring your higher education degree that aligns with the role demonstrates your commitment to the industry. On your entry-level business analyst resume, include the start and graduation dates, followed by the name of the institution that awarded your degree.

Regarding certifications, it's wise to list those most relevant to the role or that have contributed to your array of crucial technical or personal traits. Be sure to include the name of the certificate and the awarding institution .

If uncertain about which certifications to feature prominently on your entry-level business analyst resume, refer to our compiled list of the most in-demand ones for guidance.

When creating your resume, select a template that is functional and features plenty of space for you to reflect upon your unique entry-level business analyst expertise.

Recommended reads:

• How to List GPA on Your Resume
• How To List Certifications On A Resume (Examples Included)
• How to Put Cum Laude on Your Resume

Adding a summary or objective to your entry-level business analyst resume

One of the most crucial elements of your professional presentation is your resume's top one-third. This most often includes:

• Either a resume summary - your career highlights at a glance. Select the summary if you have plenty of relevant experience (and achievements), you'd like recruiters to remember about your application.
• Or, a resume objective - to showcase your determination for growth. The perfect choice for candidates with less experience, who are looking to grow their career in the field.

If you want to go above and beyond with your entry-level business analyst resume summary or resume objective, make sure to answer precisely why recruiters need to hire you. What is the additional value you'd provide to the company or organization? Now here are examples from real-life entry-level business analyst professionals, whose resumes have helped them land their dream jobs:

Resume summaries for a entry-level business analyst job

• To leverage proficient analytical skills and a strong foundation in data analysis, coupled with advanced proficiency in Excel and SQL, to deliver insightful business solutions that align with company goals and drive growth within the financial services sector.
• Seeking to contribute an unwavering commitment to excellence and a comprehensive understanding of market trends to optimize operations and enhance decision-making processes in a dynamic tech startup.
• Aiming to employ a deep passion for data storytelling and a robust knowledge of statistical analysis and business intelligence tools to uncover actionable insights that will propel a leading healthcare organization towards its strategic objectives.
• Aspiring to utilize a keen eye for detail and a solid grounding in econometrics and project management methodologies to assist a multinational corporation in making data-informed strategies that maximize profitability and market share.
• Desiring to bring an energetic dedication to analyzing consumer behavior and implementing data-driven recommendations that contribute to the competitive advantage and overall success of an esteemed retail industry leader.
• Intent on applying a methodical approach to data interpretation and a suite of technical proficiencies in Python and BI software to deliver high-quality analytical support that helps a sustainable energy company innovate and thrive in a competitive market.

Beyond your entry-level business analyst resume basics - extra sections

Ensure your entry-level business analyst resume stands out from the crowd by spicing it up with a couple of supplementary sections that showcase your:

• Prizes - as a special nod to what matters most in the field;
• Projects - ones that would really further support your application;
• Hobbies - include only if you think they'd further your chances at landing the role with personality
• Community impact - to hint at the causes you care about.

Key takeaways

• Your entry-level business analyst resume is formatted professionally and creates an easy-to-read (and -understand) experience for recruiters;
• You have included all pertinent sections (header, summary/objective, experience, skills, certifications) within your entry-level business analyst resume;
• Instead of just listing your responsibilities, you've qualified them with skills and the results of your actions;
• Within your entry-level business analyst resume, you've taken the time to align specific job requirements with your unique expertise, showcasing the value you can provide as a professional;
• Technologies and personal skills are featured across different sections of your entry-level business analyst resume to achieve the perfect balance.

Looking to build your own Entry-Level Business Analyst resume?

• Resume Examples

How to Put GPA on Your Resume

How to list a double major on your resume, the average length of a job interview: how long does it typically last, the best quotes to use on your resume, resume preferred name, how far back to go on your resume.

• Create Resume
• Terms of Service
• Privacy Policy
• Cookie Preferences
• Resume Templates
• Resume Builder
• Resume Summary Generator
• Resume Formats
• Resume Checker
• AI Resume Review
• Resume Skills
• How to Write a Resume
• Modern Resume Templates
• Simple Resume Templates
• Cover Letter Builder
• Cover Letter Examples
• Cover Letter Templates
• Cover Letter Formats
• How to Write a Cover Letter
• Resume Guides
• Cover Letter Guides
• Job Interview Guides
• Job Interview Questions
• Career Resources
• Meet our customers
• Career resources
• English (UK)
• French (FR)
• German (DE)
• Spanish (ES)
• Swedish (SE)

© 2024 . All rights reserved.

Made with love by people who care.

Business Analyst Resume Example & How-to Guide [2024]

You’re a business analyst. 

You use your analytical skills to help businesses you want to grow.

But when it comes to creating a winning resume, you’re the one who needs help.

How do you make a business analyst resume, anyway?

Surely it’s the same for every professional, right?

We understand you have many questions.

Fortunately, we built this step-by-step guide to help you land that dream role!

• An example of a finished business analyst resume that works
• How to write a business analyst resume that’ll fill up your interview diary
• How to make your business analyst resume stand out [with top tips & tricks]

Before we get into the details, here’s a business analyst resume example, created with our very own resume builder :

Looks ace, doesn’t it?!

Follow the steps below to create a business analyst resume that gets results, just like the above example.

Looking for a resume example for a different position in the business field? Check out our related resume examples:

• Financial Analyst Resume
• Accountant Resume
• Bookkeeper Resume
• Bank Teller Resume
• Banking Resume
• Executive Assistant Resume
• Consultant Resume
• Administrative Assistant Resume
• Office Assistant Resume
• Career Change Resume

How to Format a Business Analyst Resume

Before you can impress the hiring manager with your array of skills and experiences, you need to pick the most appropriate format.

You see, the correct format allows your best features to be seen easily by the hiring manager. 

Anyway, you won’t be getting hired if you have a messy resume!  

The most common resume format is “ reverse-chronological ,” and it’s for good reason. This starts with your most recent work experience, and then works backward. As such, it’s perfect for those who want to show their career progression.

The following resume formats also get our approval:

• Functional Resume – Skills stronger than your work history? Have gaps in your employment history? Use a functional format that focuses on your skills.
• Combination Resume – Got skills AND business experience? Use a combination format that combines both “Functional” and “Reverse-Chronological” formats 

Once you’ve chosen an appropriate format, you need to nail-down your resume layout .

To keep your resume professional, we recommend:

• Margins - Margins of one-inch on all sides
• Font - Pick a unique, yet professional font 
• Font Size - Use a font size of 11-12pt for normal text and 14-16pt for headers
• Line Spacing - Use 1.0 or 1.15 line spacing
• Resume Length - Don’t go over the 1-page limit. For guidance, view these one-page resume templates

Use a Business Analyst Resume Template

Word is great for writing simple documents. 

But for creating a professional-looking resume…think again!

You see, Word isn’t the best for building files that rely on strict formatting.

Want to skip the formatting issues? Use a business analyst resume template .

What to Include in a Business Analyst Resume

The main sections in a business analyst resume are:

• Work Experience
• Contact Information

Want to go a step further? You can also add these optional sections:

• Awards & Certification

Interests & Hobbies

Great stuff! Now what goes under each of these sections? Read on to learn how.

Want to know more about resume sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

Now, there’s no need to complicate this section, just keep everything factually correct.  

The contact information section must include:

• Title - In this case, “Business Analyst”
• Phone Number – Check this for errors. Any mistake will prove costly
• Email Address - Use a professional email address ([email protected]), not one from your younger days ([email protected]).
• (Optional) Location - Applying for a business analyst job abroad? Mention your location.
• Nicola Jenkins - Business Analyst. 101-358-6095. [email protected]
• Nicola Jenkins, Business Queen. 101-358-6095. [email protected]

How to Write a Business Analyst Resume Summary or Objective

It’s safe to say that recruiter’s don’t have time to analyze every resume.

Instead, they glance over them, while looking for the main points.

In fact, studies have shown that recruiters spend less than 6 seconds on each resume! 

So, what can you do?

You need to an opening paragraph that makes your value clear to see.

To do this, use a resume summary or objective .

These are both short, snappy sections that go on top of your resume, just under your contact information. 

Now, we cannot understate the importance of this section. It really could be the deciding factor between scoring an interview for a business analyst position and simply having your resume dismissed.

But how do the two differ?

A resume summary is a captivating overview of your professional experiences and achievements.

• Senior Business Analyst with seven years experience in developing award-winning strategies for a large e-commerce retailer. Most notable achievements include saving the company $2M annually and boosting revenue by 23% in 2017. Have a Business Management B.A. Seeking to leverage my interpersonal analytical skills to improve business at Software YXZ.

A resume objective is short snapshot of your professional goals.

• Motivated Program Manager looking to transition to the new business analyst at Company XYZ. Passionate about analyzing service and product lines to maximize revenue. Have a B.A in Business Management. Skilled financial analysis, risk analysis, and pay great attention to detail. 

So, which one should an analyst use, summary or objective?

Generally , business analysts with relevant work experience should choose a resume summary. A resume objective is suited to analyst-hopefuls that have the skills, but lack the relevant experience (career changers, graduates, or those still studying).

• The recruiter wants to see what hiring you does for them, not what it will do for your career. Use this section to focus on how your abilities will benefit the company.

How to Make Your Business Analyst Work Experience Stand Out

Recruiters hate one thing:

You see, they need to know that you’ll be able to do a good job. 

The last thing they want is to be forced to replace you in two months time!

And the easiest way to impress the recruiter is with your work experience.

There’s no doubt that this is the most important section of your resume, as a well-written work experience section reveals your most notable successes and what you are capable of achieving.

Here’s the best way to structure your work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Business Analyst 

02/2016 – 03/2020

• Completed initial in-depth analysis – boosting revenue by 23% in the first year.
• Improved customer service portal – reducing refunds by 12%.
• Improved operations to save the company $2 million annually.

For a resume that stands out from the competition, make sure to focus on your most notable achievements, not your daily tasks. 

Instead of saying:

“Customer service optimization”

“Improved the customer service portal – reducing refunds by 12%”

Simply put, the first statement is too generic. How many times do you think the recruiter has read these same exact words?

The second statement gets stuck into the finer details! It shows you saved the company money, and are a valuable asset to the company.

• Quantifying your analyst experience shows that you’re meticulous and pay great attention to detail, which is a highly-desirable attribute to all businesses.

What if You Don’t Have Work Experience?

Maybe you’re a business graduate looking for your first business analyst job?

Or maybe you have experience in business, but never as an analyst?

Recruiters want employees that they can rely on. 

But whether you have job experience or not, there are options.

You see, it doesn’t matter if you’ve never held the job title of “business analyst”, as you can call-upon the crossover skills from previous jobs.

For example, if you’ve worked in accounting, you can talk about any crossover skills and experiences. Just like a business analyst, you would need to be analytical and pay great attention to detail.

Furthermore, research from the Bureau of Labor Statistics shows that business analyst positions are likely to grow 19% by the year 2024. With this fact in mind, be sure to pursue a journey down the “business analyst” highway!

For the students reading this, you’ll enjoy our guide on how to make a student resume !

Use Action Words to Make Your Business Analyst Resume POP!

…are examples of the generic words the recruiter is tired of seeing. 

However, you want to separate your resume from the competition, which means using power words to make your achievements stand out:

• Conceptualized
• Spearheaded

How to Correctly List your Education

Next up, you need to list your education history.

There are no magic secrets with this section, just list your education history in the follow format:

• Degree Type & Major
• University Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

B.A. in Business Management 

Chicago State University

• Relevant Courses: Operations & Digital Business, Decision Making, Accounting and Finance Fundamentals, Analysing and Managing Information, Global Business Environment, Global Strategic Management, Innovation and Creativity

Now, before you move on, let’ answer some of the most frequent questions that we get:

• What if I’m still in education?

Regardless of your current situation, you should mention all years of education to date.

• Should I list my high school education?

Generally, only list your highest form of education. If that’s from your high school, then go for it.

• Should education be listed before experience?

No, education should be listed AFTER experience.

Need more advice? Check out our guide on how to list education on a resume .

Top 17 Skills for a Business Analyst Resume

As the hiring manager is scanning down your resume, what do you think they are looking for?

Well, that you have the required skills for the job.

Remember, the hiring manager doesn’t know how amazing you are, so you need to tell them! 

Even the world’s best business analyst will get rejected if their skills aren’t clear to see.

Here are some of the most common business analyst skills:

Hard Skills:

• As-In Analysis
• Benchmarking
• Gap Analysis
• Analytical Software
• Financial Analysis
• Risk Analysis
• SWOT Analysis
• Wireframing
• Defining scope

Soft Skills:

• Creative Thinking
• Communication
• Time Management
• Team Player
• Public Speaking
• Attention to Detail
• Organization
• Generally, include only the most important soft skills. You see, the hiring manager sees the same generic soft skills on EVERY resume. Any graduate can claim they have communication skills, but not many can correctly conduct SWOT analysis.

Here’s a more comprehensive list of 150+ must-have skills this year .

What Else Can You Include?

We’ve now given a breakdown of every essential resume section .

So, time to call it a day, right?! 

Having great education and experience sections should be enough to get you shortlisted, but who knows if that’s enough to stand out from the competition?

If you don’t want to risk leaving things to chance, you can add these following sections:

Awards & Certifications

Have you been recognised for your commitment to business?

Have you completed any third-party marketing courses?

Got any awards to be proud of?

Definitely add them to your resume!

Here’s an example:

Awards & Certificates

• “Critical Thinking Masterclass” - MadeUpUniversity
• “Learning How to Learn” - Coursera 
• “Excel to MySQL: Analytic Techniques” - Coursera 

Even though it is very unlikely that you’ll be required to speak a second language, it’s still an impressive ability.

As such, feel free to add a language section to your resume, but only if you have space.

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “why on earth does the hiring manager need to know about my weekend art classes?”

Well, your hobbies reveal the person behind the qualifications. 

Banking teams want a banker that will be pleasant to work with.

And the best way to do this is by showing your hobbies and interests, especially if you enjoy social activities. 

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

You should now have finished a first-class resume that’ll land interviews.

But is this enough?

And is this a risk you can take?

You see, cover letters are an important part of the hiring process.

They show the hiring manager that you have a desire to work for their company.

To create a winning cover letter, we must ensure that it is structured correctly. 

Here’s how to do that:

Make sure your cover letter includes the following sections:

Personal Contact Information

Your full name, profession, email, phone number, and current location

Hiring Manager’s Contact Information

Their full name, position, location, email

Opening Paragraph

It’s no secret that recruiter’s skim through applications. As such, you need to hook the reader within the opening paragraph. Use concise language to mention…

• The exact position you’re applying for
• Your summary of your experience and best achievement to date

After the introduction, it’s time to get deeper into the following specifics:

• Why you want to work for this specific company
• What you know about the company’s values and goals
• How your top skills are relevant to the job
• Which other similar positions have you held before

Closing Paragraph

Finish the letter professionally and friendly. You should:

• Conclude the main points from the body paragraph
• Thank the recruiter for their time and for the opportunity
• End with a call to action that asks to continue the conversation. For example, “ At your most convenient opportunity, I’d love to discuss more about how I can help Company XYZ with X” .

Formal Salutations

Finally, sign off the letter in a professional manner. Something like, “ Kind regards ” or “ Sincerely ”.

For ultimate inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

If you followed the advice in this guide, you’re about to be invited to a lot of interviews.

Let’s quickly summarize what we’ve learned:

• Format your business analyst resume correctly. Start with the reverse-chronological format, and then follow the best content layout practice
• Use a resume summary or objective to steal the reader’s attention
• In the work experience section, you should highlight your achievements, rather than your daily duties
• Use a convincing cover letter for an application that stands out

Suggested Reading:

• 40+ Best Job Search Sites in 2024 [For Every Industry]
• How to Ace Interviews with the STAR Method [9+ Examples]
• Thank You Email After Interview - 2024 Guide & Examples

To provide a safer experience, the best content and great communication, we use cookies. Learn how we use them for non-authenticated users.

• Career Blog

The Business Resume Guide: 10+ Samples & Examples for 2024

A business resume is an essential tool that can make or break a job seeker’s chances of landing their dream job. It serves as a reflection of their skills, qualifications, and experiences, which can convince potential employers that they are the right candidate for the job. Despite its significance, creating a business resume can be a daunting task, especially for those who are new to the workforce or changing careers.

The purpose of this article is to provide job seekers with a comprehensive guide to creating a compelling business resume. This article will explore various tips, tricks, and best practices to help job seekers craft a polished and professional business resume that stands out from the competition. Whether you are a seasoned professional or a recent graduate, this guide is designed to cater to your specific needs and provide you with the tools to create a strong business resume.

The article aims to provide a broad overview of everything job seekers need to know about crafting an effective resume, from choosing the right format to highlighting their skills, experiences, and achievements. In addition to discussing industry standards and best practices, the article will also provide 10+ real-life examples of successful business resumes.

The Business Resume Guide aims to serve as a go-to resource for job seekers looking to create or improve their business resume. By the end of this article, readers will have a clear understanding of what makes a great business resume and the tools to create one that showcases their strengths and experiences effectively.

Formatting and Design

To make your resume stand out from the competition, it’s important to pay attention to formatting and design. This section covers three key elements to ensure your resume makes a lasting impression: selecting the right font, choosing the right template, and creating a visually appealing layout.

A. Selecting the Right Font

The font you choose can have a significant impact on the overall look and feel of your resume. When selecting a font, keep in mind that it should be easy to read, professional, and consistent throughout the entire document.

There are a few classic font choices that are universally accepted in the business world, such as Times New Roman, Arial, and Calibri. However, if you want to stand out a bit more, consider using a font with a modern twist like Georgia, Helvetica, or Proxima Nova.

Regardless of the font you choose, ensure that it is no smaller than 11-point size and that the spacing is appropriate for easy reading.

B. Choosing the Right Template

The template you choose for your resume can have a significant impact on how it is perceived by recruiters and hiring managers. Templates can range from classic and conservative to modern and colorful, so it’s important to choose the right one based on the type of position you’re applying for and your personal style.

Consider using a template that reflects the industry you’re applying to, as some industries may favor certain designs or colors. For example, if you’re applying for a creative role, a template with a pop of color or unique design elements may be appropriate. However, if you’re applying for a more traditional role like accounting, a more conservative template may be favorable.

C. Creating a Visually Appealing Layout

Beyond selecting the right font and template, the overall layout of your resume plays a critical role in catching the eye of recruiters and hiring managers. A visually appealing layout should be easy to read, well-organized, and emphasize your key skills and experiences.

Consider breaking up blocks of text with bullet points or section headers to make it easier for the reader to scan. Utilize white space to ensure that the content is not too cluttered, and use a consistent color scheme and font throughout the document.

A visually appealing layout can make your resume stand out and increase your chances of landing an interview for your dream job.

Essential Elements of a Business Resume

A business resume is a document that highlights your professional accomplishments and showcases your skills and experience to potential employers. It’s important that your resume is well-organized and contains all the essential elements that recruiters and hiring managers expect to see. Here are the essential elements of a business resume:

A. Contact Information Your contact information should be listed at the top of your resume so that employers can quickly and easily get in touch with you. Make sure to include your full name, phone number, email address, and physical address. It’s also a good idea to list any relevant social media profiles or professional website.

B. Professional Summary Your professional summary is a brief statement that summarizes your experience, skills, and career goals. This section should be tailored to the specific job you’re applying for and highlight why you’re the best candidate for the role.

C. Work Experience The work experience section of your resume should include a list of your previous jobs, along with details about your responsibilities and accomplishments in each role. Organize your work experience in reverse chronological order, starting with your most recent position.

D. Education List your educational background, including your degree(s), major(s), and any relevant coursework or certifications. If you don’t have a college degree, you can still include any relevant education or training you’ve completed.

E. Skills Your skills section should list the specific skills and knowledge you’ve acquired over the course of your career. Be sure to include both hard skills and soft skills, as both are important for employers to know about.

F. Achievements This section should highlight your most significant achievements in your previous roles. Quantify your accomplishments where possible, using numbers and statistics to demonstrate your impact on the business.

G. Certifications and Licenses If you hold any relevant certifications or licenses, be sure to list them in this section. This can help to demonstrate your expertise and qualifications for the job.

H. Volunteering and Extracurricular Activities Include any relevant volunteering or extracurricular activities you’ve participated in, as these can demonstrate important skills and qualities like leadership, teamwork, and communication.

In order to make sure your business resume is effective, it’s important to tailor it to the specific job you’re applying for. Customize your resume to highlight your most relevant skills and experience for each job, and make sure to proofread your resume carefully to avoid any errors or typos. With these essential elements, you’ll be well on your way to creating a winning business resume that can help you get the job you want.

Tailoring Your Business Resume

When it comes to creating a business resume, it’s important to tailor it to the specific job and company you’re applying to. Here are some steps you can take to ensure your resume stands out from the rest:

A. Researching the Company

Before you start crafting your resume, it’s important to do some research on the company you’re applying to. This will help you get a better understanding of their mission, values, and culture. You can often find this information on their website, social media pages, or through company reviews online.

B. Identifying Key Traits and Skills Required by the Job

Once you have a better understanding of the company, you can then start identifying the specific traits and skills they’re looking for in their ideal candidate. The job posting will often give you a good indication of what they’re looking for, but you can also do some research on the industry and position to get a better idea.

C. Highlighting your Relevant Experiences and Accomplishments

Finally, it’s important to tailor your resume to match the specific job and company you’re applying to. This means highlighting your relevant experiences and accomplishments that demonstrate the traits and skills they’re looking for. Use concrete examples and data to showcase your achievements and how they align with the company’s needs.

In a competitive job market, tailoring your resume can make all the difference. By doing your research and highlighting your relevant experiences and accomplishments, you can increase your chances of landing your dream job in the business world.

Dos and Don’ts for Writing a Business Resume

When it comes to writing a business resume, there are certain dos and don’ts that you must keep in mind. A well-written business resume can be the key to landing your dream job, so it’s important to get it right. In this section, we will discuss the common mistakes to avoid, best practices for writing a business resume and tips for staying on track.

A. Common Mistakes to Avoid

Typos and grammatical errors:  A business resume should be error-free. Typos and grammatical errors can make a bad impression on the hiring manager.

Being too generic:  Avoid creating a generic business resume. Generic language and bullet points will make you blend in with hundreds of other applicants.

Lack of focus:  Your business resume should be focused on your skills and experience that are relevant to the job you are applying for. Irrelevant information can make it hard for the hiring manager to understand your strengths.

Not using keywords:  Many companies use applicant tracking systems (ATS) that scan resumes for specific keywords. Not using relevant keywords in your resume can lead to the resume being rejected by the ATS.

Listing responsibilities instead of accomplishments:  Instead of listing job responsibilities, focus on accomplishments. Highlight what you achieved in your previous role and how it added value to the company.

B. Best Practices for Writing a Business Resume

Tailor your resume for the job:  Customize your business resume to fit the specific job requirements. This will show the hiring manager that you have the necessary skills for the role.

Use bullet points:  Use bullet points to make your resume easy to read. Be specific and concise with each bullet point.

Quantify your achievements:  Use numbers to quantify your achievements. For example, instead of saying you increased sales, say you increased sales by 20%.

Use action verbs:  Begin each bullet point with an action verb. Action verbs make your resume more engaging and show what you are capable of.

Keep it to one page:  A business resume should be no longer than one page. Keep it concise and to the point.

C. Tips for Staying on Track

Create a strong opening statement:  The opening statement is the first thing the hiring manager will read. Create a strong statement that will grab their attention.

Stay consistent:  Use the same format throughout your business resume. This will make it easy for the hiring manager to read and understand.

Proofread:  Proofread your business resume multiple times before submitting it. Ask a friend or family member to proofread it as well.

Focus on results:  Highlight your results and how they contributed to the company’s success. This will show the hiring manager what you can bring to their company.

Dos and Don’ts for Formatting a Business Resume

When it comes to formatting a business resume, there are a few dos and don’ts that can help ensure your document looks professional and polished. In this section, we’ll cover some common formatting errors to avoid, best practices for formatting your resume, and tips for keeping your format consistent.

A. Avoiding Common Formatting Errors

One of the biggest mistakes job seekers make when formatting their resumes is using inconsistent fonts and formatting. To avoid this common error:

• Use one font throughout your resume. It’s best to choose a simple, easy-to-read font like Arial or Times New Roman.
• Keep your font size consistent. Use a font size between 10 and 12 points for the body of your resume and a slightly larger size for headings.
• Use bold, italics, and underlining sparingly. Only use these formatting options to highlight important information and make it stand out.

Another common formatting error is using too much white space or leaving too little white space. To strike a balance:

• Use margins of at least 0.5 inches on all sides of your resume.
• Use bullet points to break up large blocks of text.
• Use headings to organize your content and make it easier to read.

Finally, be sure to save your resume as a PDF file so that your formatting stays intact when you send it to potential employers. Word documents can sometimes be altered and lose their original formatting.

B. Best Practices for Formatting a Business Resume

Now that you know what formatting errors to avoid, let’s talk about some best practices for formatting a business resume:

• Use a professional email address. If your email address is quirky or inappropriate, potential employers might not take you seriously.
• Include a professional summary or objective statement at the beginning of your resume. This should be a brief, compelling statement that showcases your skills and experience.
• List your work experience in reverse chronological order, starting with your most recent job.
• Use measurable achievements to demonstrate your accomplishments at each job. For example, instead of saying “increased sales,” say “increased sales by 15% in Q1 2021.”
• Use keywords from job postings in your resume. This can help your resume get past applicant tracking systems (ATS) and into the hands of human hiring managers.
• Keep your resume to one or two pages. Unless you have a lot of relevant experience, you don’t need a longer resume.

C. Tips for Keeping Your Format Consistent

Consistency is key when it comes to formatting a business resume. Here are a few tips to help you keep your format consistent:

• Use a template. There are plenty of free resume templates available online that can help you ensure consistency in your formatting.
• Use headings consistently. For example, if you use “Work Experience” as a heading, use it consistently throughout your resume.
• Use the same formatting for each job listing.

The Business Resume Guide: 10+ Samples & Examples

Sample business resumes.

If you’re currently in the job market and embarking on a job hunt, having a great resume is key to making a good impression on potential employers. In this section, we’ve put together four sample business resumes that cover a range of positions and experience levels.

A. Entry-Level Business Resume Sample

If you’re just starting out in your business career, the entry-level business resume sample is for you. This resume emphasizes your education and any relevant internships or work experience you may have. It should highlight your skills and eagerness to learn and develop in your field.

B. Experienced Business Professional Resume Sample

For those who have a track record of success within their field, the experienced business professional resume sample is the way to go. This resume should demonstrate your previous business accomplishments, including any leadership positions you’ve held or projects you’ve managed. It should also showcase any specialized skills or certifications you’ve acquired throughout your career.

C. Business Development Manager Resume Sample

If your goal is to land a senior-level role in business development, the business development manager resume sample is the way to go. This resume should focus on your leadership experience, sales and marketing skills, and your ability to build and maintain relationships with clients.

D. Business Analyst Resume Sample

For those who are analytical and have a keen eye for detail, the business analyst resume sample is a great option. This resume should focus on your experience in analyzing data, problem-solving, and project management. It should also highlight any experience you have with software and technology tools relevant to your field.

No matter what stage of your career you’re in, the right business resume can make all the difference in landing your dream job. Use these sample resumes as a guide as you craft your own and tailor it to the specific job and company you’re applying to. Best of luck on your job hunt!

Business Resume Examples: Achievements and Accomplishments

When it comes to crafting an impressive business resume, highlighting your achievements and accomplishments can make all the difference. However, it’s important to do so in a way that effectively showcases your skills and experiences, without coming across as boastful or arrogant. Here are some tips for explaining your accomplishments on your business resume:

A. Explaining Your Accomplishments

First and foremost, it’s important to frame your accomplishments in a way that demonstrates their relevance to the job you’re applying for. Use specific examples and metrics to show how your actions contributed to specific positive outcomes, whether that be increased revenue, improved efficiency, or strengthened relationships with clients or partners.

Additionally, try to focus on accomplishments that demonstrate transferable skills, such as leadership, problem-solving, and communication. These are qualities that are highly in demand in the business world, and highlighting them can help set you apart from other candidates.

It’s also important to be concise and clear in your language, using active verbs to describe your actions and outcomes. Avoid buzzwords or vague terminology that might not be meaningful to the reader.

B. Examples of Accomplishments to Include on Your Business Resume

When it comes to specific examples of accomplishments to include on your business resume, there are a few key areas to consider:

1. Revenue growth

If you’ve played a role in increasing revenue for a previous employer, be sure to highlight this on your resume. This could include spearheading a successful marketing campaign, increasing sales through strategic partnerships or negotiations, or finding innovative ways to cut costs.

Example: “Led a team that launched a targeted email campaign resulting in 20% increase in revenue within six months.”

2. Process optimization

Streamlining processes and improving efficiency can have a significant impact on a company’s bottom line. If you’ve played a role in identifying and implementing process improvements, be sure to highlight this on your resume.

Example: “Developed and implemented a new project management system resulting in a 30% decrease in project timelines and a 15% increase in team productivity.”

3. Leadership and team building

Demonstrate your ability to lead and inspire a team by showcasing accomplishments that demonstrate your leadership skills. This could include successfully managing a team through a challenging project, mentoring and developing team members, or orchestrating successful team-building activities.

Example: “Led a cross-functional team of 10 in the successful launch of a new product line, resulting in $1M in sales within the first year.”

4. Client or partner relationships

Strong relationships with clients and partners are essential to success in many business roles. If you’ve played a role in building and managing relationships with key stakeholders, be sure to highlight this on your resume.

Example: “Negotiated and secured a multi-year contract with a key client, resulting in a 25% increase in annual revenue.

Business Resume Examples: Skills and Qualifications

When crafting your business resume, it’s important to highlight your skills and qualifications that are most relevant to the position you are applying for. In this section, we’ll discuss how to identify these skills and provide some examples to help you include them on your resume.

A. Identifying Your Skills and Qualifications

To identify your skills and qualifications, start by thoroughly reviewing the job description and requirements. Look for specific skills or qualifications that the employer is seeking, such as proficiency in certain software programs, experience managing teams or budgets, or a particular degree or certification.

Next, think about the skills and qualifications that you possess that align with those requirements. Make a list of these skills, along with any others that may be relevant to the position, such as strong communication skills, problem-solving abilities, or leadership experience.

Remember to also consider transferable skills – those that may not be directly related to the job requirements, but that showcase your abilities in areas such as time management, organization, or adaptability.

B. Examples of Skills and Qualifications to Include on Your Business Resume

Here are some examples of skills and qualifications that you may want to include on your business resume, along with the types of positions or industries where they may be particularly relevant:

Project management: This skill is valuable in a wide range of business roles, from marketing and advertising to finance and operations. Be sure to highlight your experience managing projects, including your ability to coordinate timelines, resources, and stakeholders.

Data analysis: Many business positions require the ability to work with data to inform decision-making. If you have experience analyzing data using tools such as Excel or SQL, be sure to list this skill on your resume.

Customer service: If you are applying for a sales or client-facing role, highlighting your ability to provide excellent customer service can set you apart from other candidates. Examples may include experience handling customer complaints, responding to inquiries, or maintaining client relationships.

Leadership: Whether you are applying to manage a team or simply to demonstrate your potential as a future leader, highlighting your leadership experience is important. Examples may include managing a project team, leading a group or committee, or mentoring others.

Industry-specific knowledge: Depending on the industry or niche you are applying for, specialized knowledge may be critical to your success in the role. For example, a candidate for a healthcare administration position may want to highlight their knowledge of HIPAA regulations, while someone applying for a position in tech may want to showcase their understanding of programming languages.

Remember, the key is to identify the skills and qualifications that are most relevant to the position and industry, and to highlight them in a way that sets you apart from other candidates. With the right combination of skills and experience, you can create a powerful business resume that demonstrates why you are the best fit for the job.

Cover Letters for Business Resumes

A. introduction to cover letters.

A cover letter is a formal letter attached to a resume that serves as an introduction of a job applicant to a potential employer. It is an essential tool for job seekers as it provides a platform to highlight their qualifications and interest in a particular job. A cover letter should be concise, well-written, and tailored to the job description.

B. The Essential Elements of a Good Cover Letter

A good cover letter should consist of the following essential elements:

1. Introduction

The introduction should be captivating and should create a positive first impression. It is essential to start with a brief statement about the job you are applying for and why you are the best fit for the position.

The body should explain your qualifications and relevant experiences. It is important to highlight your skills and achievements that fit the job description. You may also explain how your experiences can contribute to the growth of the company.

In the closing, you should express your interest in the company and the job position. You may also request an interview or meeting to discuss your qualifications further.

C. Sample Cover Letters for Business Resumes

To help you create an effective cover letter, here are some sample cover letters for business resumes:

• Cover Letter for Business Development Manager
• Cover Letter for Financial Analyst
• Cover Letter for Marketing Manager
• Cover Letter for Sales Executive
• Cover Letter for Human Resources Manager

These sample cover letters demonstrate how to incorporate the essential elements of a good cover letter while tailoring it to each job description. Remember to also customize each cover letter to the company and its culture.

A well-crafted cover letter can greatly improve your chances of getting noticed by potential employers. It is an opportunity to showcase your qualifications and interest in a particular job. Use the tips provided and the sample cover letters to create a compelling cover letter that best represents you and your qualifications.

Proofreading and Editing Your Business Resume

As you work on creating a strong business resume that highlights your skills, experience, and achievements, it’s important to remember that even the smallest mistake can make a big difference in how you’re perceived by potential employers. To help you avoid common typos and errors, and make sure your resume is polished and professional, here are some tips for proofreading and editing your business resume.

A. Common Typos and Errors to Watch Out For

Spelling mistakes: Even one spelling mistake can undermine your credibility and attention to detail. Double-check the spelling of words, especially industry-specific terms and job titles.

Grammatical errors: Poor grammar can also harm your professional image. Pay special attention to subject-verb agreement, verb tenses, and punctuation.

Formatting inconsistencies: Consistency in formatting, font sizes, and bullet-point styles will help give your resume a polished and professional look.

Incorrect contact information: Make sure your phone number, email address, and other contact information are accurate and up-to-date.

False or misleading information: Never include false or misleading information on your resume. This can be grounds for disqualification or dismissal later in the hiring process.

B. Best Practices for Proofreading and Editing Your Business Resume

Take a break before proofreading: To catch mistakes, take a break from your resume before proofreading. Come back to it with fresh eyes and a clear head.

Use a checklist: Create a checklist of common mistakes that you’re prone to make, and go through each item on the checklist to ensure you’ve addressed it in your resume.

Read your resume out loud: By reading your resume out loud, you’ll be able to catch errors that might not be apparent when reading silently.

Have someone else review it: Ask a friend, family member, or colleague to review your resume. A fresh set of eyes can catch mistakes you might have missed.

Look for consistency and clarity: Make sure your resume is consistent in formatting, tone, and voice. Also, ensure that your resume is easy to read, with clear and concise language that effectively communicates your skills and accomplishments.

Proofreading and editing your business resume is a crucial step in creating a strong professional image and demonstrating attention to detail. By avoiding common typos and errors and following best practices, you can ensure that your resume is polished, professional, and reflects your qualifications and achievements.

Related Articles

• Information Technology (IT) Cover Letter: Samples & Tips
• Tricky Interview Questions and How to Answer Them in 2023
• Warehouse Packer Resume: Top Examples & Guide 2023
• Top Organizational Skills to Include on Your Resume in 2023
• The Best 10 Customer Service Jobs for 2023

Rate this article

0 / 5. Reviews: 0

More from ResumeHead

We provide IT Staff Augmentation Services!

Sr. business / requirements analyst resume profile, arlington, va.

• A portfolio of work showcasing fifteen years of experience in Business and Technical Arenas. Experience in Business and Systems Analysis, Design, Development, Maintenance, Testing and Documentation of Web and Client-Server Applications.
• Twelve years experience with State and Federal Government Projects in Commerce, Financial, Health, and Social Services and Three years in Private sectors .
• Extensive experience in Business writing skills in writing Business Requirements Document BRD , Requirements Traceability Matrix RTM , Use Case Documents UCD , Functional and Non-Functional Specifications and Change Request Documents across the deliverables of a project.
• Experience in conducting User Acceptance Testing .
• Strong working knowledge of common SDLC models - Agile Waterfall Methodologies.
• Coordinating with Project Managers in managing organizational plans to support the scope and objectives of the projects.
• Experience in recommending mission-critical solutions that deliver value to stakeholders.
• Experience in converting Needs to Requirements Business and System .
• Key skills include conducting Gap Analysis, Business Process Re-engineering , Designing Work flows and opportunity identification, requirements gathering, identifying potential problems, time management, training user staff, problem solving and attention to detail.
• Technical writer and subject matter expert in the documentation of complex technical processes.
• Extensive experience in conducting Joint Requirement Planning JRP sessions and participating in Joint Application Development JAD sessions with business groups, senior management and IT groups.
• Experience in creation of Use Cases, Business Processes, Activity Diagrams, Sequence Diagrams and Process Flow Diagrams using UML Tools like MS Visio.
• Experience in software quality process, change management and release management.
• Experience working as a technical liaison between IT and Business Group.
• Analytical, methodical and resourceful approach to problem solving, identifying root causes and corrective actions to meet short and long-term business, financial and system requirements .
• CMMI Level 3 knowledgeable and trained.

Modeling Tools : IBM Rational Requisite Pro, DOORS, MS Visio, UML

SDLC Methodologies : Agile and Waterfall Technologies

Change Mgmt. Tool : IBM Rational ClearQuest

Info. Mgmt. Testing Tools : HP Quality Center

Web Development : Java, JavaScript

RDBMS : Oracle, Sybase, MS SQL Server, Informix, MS-Access

Languages : UML 2.0, C, SQL, PL/SQL

MS Windows Development : PowerBuilder Ver. 3.0 - 10.0

Operating Systems : Windows 95, 98, NT, 2000, UNIX, MS-DOS 6.2

Windows Add'l Software : Microsoft SharePoint 2010, Merant Tracker, PVCS VersionManager 5.2,

PowerPoint, MS Project, MS Office, DBArtisan, Cast Application

Mining Software v4.0,Appminer 4.2

EXPERIENCE:

Confidential

Sr. Business / Requirements Analyst

• Creating and Maintaining VIRSS Requirements Document and VIRSS RTM Document.
• Participated in UAT Testing.
• Creating and Maintaining Solutions Specifications Document, Release Notes, Knowledge Articles and FAQ's.
• Responsible for creating the User Guides for ALPHA and TAU Projects using RoboHelp. Responsible for coordinating with Legal, Policy and Communications departments in obtaining the sign-off.
• Team Member for UAT testing of ALPHA and TAU projects.
• Responsible for creating and obtaining Business Stakeholders sign-off on four Business Process Flows.
• Responsible for maintaining the NOC Networks Operations Center User Manual.
• Created the User Guide for the SBA OHRS Office of Human Resources Application.
• Creating Scope Document for the Alternate Processing Site Project for SBA. Identifying the associated risks, and performing risk mitigation analysis.
• Creating Requirements Document for the ITAM Information Technology Asset Management project.
• Participated in the designing and engineering, optimization and standardization of new hardware for the SBA infrastructures including hardware and software recommendation, installation, and management
• Responsible for creating PFD's Process Flow Diagrams using MS Visio.
• Responsible for reviewing the Requirements Documents written by Junior BA's.
• Working as a liaison between the Sr. Management Group and IT Group.
• Responsible for Requirements meetings, gathering requirements and obtaining sign-off from the Stakeholders.
• Other responsibilities include working closely with the project manager in managing the releases, assigning work to the development team and providing updates to Sr. Management with the progress of the projects.
• Solely responsible for the Requirements Document, Requirements Traceability Matrix Document and the Change Control Documents according to the CMMI level of standards.
• Solely responsible for the Change Control Board meetings, obtaining sign-off from the Stakeholders Group.
• Responsible for creating use cases, defining and gathering requirements via JAD sessions, feedback sessions and stakeholders meetings . Used Rational RequisitePro for maintaining requirements.
• Prepared Operation Guides, Quick Start Guides, User Manuals for various modules of the System.
• Responsible for integration of Order and Inventory Management Information from disparate sources into a centralized information repository
• Team member in theSHIN SAMHSA Health Information Network Content Management Application System that features a new modular and streamlined design, improved order management, inventory management, and reporting capabilities with back-end Integration with NCADI, NMHIC and ICE websites.This system was designed to conform to all federally mandated security regulations and standards.
• Worked closely with the Project Manager for maintenance releases, risk analysis, defining the scope of projects, assigning work to the development team.
• Member in helping the organization achieve the CMMI level 3 Certification.
• Creating Functional Design Documents and Detailed Program Technical Design Documents.
• Creating user interface screens, reports and test scenarios for the two Applications.
• Creating the Change Request Forms using telelogic's DOORS and VSS.
• Coordinating with the outsourced web development team by providing them with the Functional and Technical specifications and by providing clear, concise written documents.
• Gathered the Requirements for the Next Gen Gate Application.
• Worked on the Order Entry Application to include the CVR Fees, Tire fees and Battery Fees for 13 states according to the states policies and procedures.
• Assisted in creating new Reports and documents for the modules and participated in the testing process.
• Responsibilities included attending meetings with the Business Users to gather the module requirements, creating conceptual diagrams, use cases and flow charts.
• Created the functional and system requirements, technical documents and participated in testing process.

We'd love your feedback!

Resume Categories

• .NET Developers/Architects Resumes
• Java Developers/Architects Resumes
• Informatica Developers/Architects Resumes
• Business Analyst (BA) Resumes
• Quality Assurance (QA) Resumes
• Network and Systems Administrators Resumes
• Help Desk and Support specialists Resumes
• Oracle Developers Resumes
• SAP Resumes
• Web Developer Resumes
• Datawarehousing, ETL, Informatica Resumes
• Business Intelligence, Business Object Resumes
• MainFrame Resumes
• Network Admin Resumes
• Oracle Resumes
• ORACLE DBA Resumes
• Other Resumes
• Peoplesoft Resumes
• Project Manager Resumes
• Quality Assurance Resumes
• Recruiter Resumes
• SAS Resumes
• Sharepoint Resumes
• SQL Developers Resumes
• Technical Writers Resumes
• WebSphere Resumes
• Hot Resumes

Are you Hiring?

Talk to a Recruitment Specialist Call: (800) 693-8939

• Schedule A Meeting
• Franchise Opportunity
• LCA Posting Notices
• Hire IT Global, Inc - LCA Posting Notices
• Electronic PERM posting Notice

Client Services

• IT Staff Augmentation
• Hire Programmers
• Government Services
• IT Project Management
• Industry Expertise
• Resume Database

Job Seekers

• Browse Jobs
• Upload Resume
• Employee Benefits
• Resume Marketing
• Us Citizens/Green Cards

Visa Sponsorship

• Employer on Record Services (EOR)
• Forms Checklists
• H1B Visa Transfer
• E3 Visa Sponsorship
• TN Visa Sponsorship
• EB3 to EB2 Porting
• Green Card Sponsorship

Explore Jobs

• Jobs Near Me
• Remote Jobs
• Full Time Jobs
• Part Time Jobs
• Entry Level Jobs
• Work From Home Jobs

Find Specific Jobs

• $15 Per Hour Jobs
• $20 Per Hour Jobs
• Hiring Immediately Jobs
• High School Jobs
• H1b Visa Jobs

Explore Careers

• Business And Financial
• Architecture And Engineering
• Computer And Mathematical

Explore Professions

• What They Do
• Certifications
• Demographics

Best Companies

• Health Care
• Fortune 500

Explore Companies

• CEO And Executies
• Resume Builder
• Career Advice
• Explore Majors
• Questions And Answers
• Interview Questions

Can’t keep your job search organized?

Track all your applications in one place with the Zippia extension for Chrome.

Business Requirements Analyst skills for your resume and career

Business Requirements Analysts need a range of technical skills to excel in their roles. These include the ability to gather and analyze business requirements, conducting gap analysis, and creating test cases. They must also be proficient in using tools like PowerPoint and understand the SDLC process. According to Pushkala Prasad Ph.D. , Professor of Management, Zankel Chair at Skidmore College, "Prospective employers like to see some concrete evidence of work in any organizational setting, whether corporate, non-profit, or governmental agencies."

In addition to these hard skills, Business Requirements Analysts also need certain soft skills to thrive. They must be able to communicate effectively with various stakeholders, including project stakeholders and subject matter experts. As Missy Gutkowski , Assistant Dean at Bucknell University, points out, "New employees should be prepared to communicate well and often, not only expressing expectations of what they need to complete their work but also to frequently updating supervisors and coworkers." They must also be able to work well in a team environment, often participating in Scrum sessions.

15 business requirements analyst skills for your resume and career

1. user stories.

User stories are a way to define requirements in a more agile and collaborative manner. Business requirements analysts use user stories to understand the needs of stakeholders and then translate those needs into functional or technical specifications. They also use user stories to help development teams understand the requirements and needs of the project. This can involve creating user stories, defining acceptance criteria, and mapping requirements to test cases and data.

• Create user stories/tasks and prepare requirements definition document along with acceptance criteria's.
• Analyzed, gathered and documented requirements and user stories for software development projects.

2. Business Analysis

Business analysis is the practice of enabling change in an organization by identifying business needs and defining solutions to meet those needs. Business requirements analysts use business analysis to gather requirements from stakeholders, document them, and plan communication. They also use business analysis to implement system and user requirements, followed by configuration and testing to meet technical requirements.

• Conduct stakeholder analysis and plan business analysis communication
• Conducted business analysis sessions with managers and administration staff to gather and document business requirements for integrated form submission reporting tool.

3. Process Improvement

Process improvement is the practice of identifying, analyzing, and implementing changes to business processes to achieve greater efficiency, effectiveness, and quality. Business requirements analysts use process improvement by leading projects, providing training documentation, identifying opportunities for change during development activities, and driving streamlined methods and tools. They also mentor coworkers, participate in internal improvements, and make recommendations for success.

• Lead process improvement projects and performed internal self assessment and analysis in preparation for internal and external quality audits.
• Provided training documentation, questionnaires formatted/submissions, and provide suggestions for process improvement based on this feedback.

4. Test Cases

Test cases are detailed descriptions of how an application or system should behave in specific situations. Business requirements analysts use test cases to ensure that the system meets the required specifications. They develop test plans, execute test cases, and document defects. They also collaborate with test engineers to ensure that test cases align with customer requirements.

• Developed Test Plans, test cases and procedures and housed documents in SharePoint collaboration Site and repositories.
• Performed execution of test cases, which included writing SQL queries to extract data from data base.

5. Gap Analysis

Gap analysis is the process of discovering the gap between the current state of a system or process and its desired future state. Business requirements analysts use gap analysis to identify areas that need improvement or change. They analyze the current and desired states, identifying the gaps between them. This helps them understand the needs of the business and plan steps to bridge those gaps. They also use gap analysis to evaluate the impact of proposed changes and determine whether they will result in the desired outcomes.

• Conducted a GAP Analysis with brief idea about the current state and the desired future state of the application.
• Analyze the as-is and to-be state of the project and performed Gap analysis, Impact analysis and SWOT analysis.

6. PowerPoint

PowerPoint is a software used to create slide presentations. Business requirements analysts use PowerPoint to complete various projects, prepare presentations for management, and create visual aids for business meetings. They use it to develop presentations for different activities, handle administrative tasks, and create presentations for business managers.

• Used Microsoft Excel and PowerPoint extensively to complete all other projects required by management.
• Prepared PowerPoint presentations utilizing various types of graphs for management presentations.

Choose from 10+ customizable business requirements analyst resume templates

SDLC, or System Development Life Cycle, is a process used in software development. It involves several phases, including planning, analysis, design, implementation, testing, and deployment. Business requirements analysts use SDLC to develop technical solutions that fit into the company's processes and standards. They also use it to determine the appropriate methodology for application development and to capture and control requirements and business rules. For example, they might use SDLC to generate documentation, user guides, and meeting minutes. They also act as subject matter experts on requirements issues throughout the SDLC.

• Developed technical solutions that fit into the company SDLC and CMMI processes/standards and satisfied both business and operation requirements.
• Work with Project Managers to determine appropriate SDLC methodology for application development.

Scrum is a framework for project management that emphasizes teamwork, accountability, and iterative progress. Business requirements analysts use scrum by conducting and participating in scrum sessions, gathering business requirements, and managing scrum teams. They also participate in sprint planning sessions, team retrospectives, and daily scrum meetings.

• Conduct and participate in SCRUM sessions, gather Business requirements for the Financial Management (FM) component of FEPS System.
• Act as Agile team Scrum master, managing the Scrum team from start to end of monthly Sprint cycles.

UAT, or user acceptance testing, is a process to ensure that an application meets all business requirements. Business requirements analysts use UAT by conducting sessions to verify that an application meets all the requirements, planning and executing the UAT phase, and creating relevant documentation. They also coordinate UAT with business owners, extend support during the test planning phase, and fix defects identified during UAT. As Dr. Craig Lee Ph.D. from Montana State University - Bozeman says, "Once you land a position, do your best to learn it well and to become a hardworking, conscientious member of your team/organization. That will help you weather market fluctuations, lead to retention, and even promotion when/if downsizing occurs."

• Conducted user acceptance testing (UAT sessions) to ensure all the business requirements have been fulfilled by the application.
• Participated in Test session and conducted UAT testing with the end users on various modules of RCDC system.

10. Subject Matter Experts

Subject matter experts are professionals with in-depth knowledge of a particular area. Business requirements analysts use these experts to gather requirements for new systems or process improvements. They conduct detailed interviews with subject matter experts, stakeholders, and business users to understand business needs. As Matthew Burr , Assistant Professor of Business Administration at Elmira College, puts it, "Microsoft Excel is also a program all need to be subject matter experts with."

• Gathered business requirements for the new system by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts.
• Interact with subject matter experts (SMEs), developers, and testers.

11. User Acceptance

User acceptance is the process of verifying that a solution meets the business requirements and needs. Business requirements analysts use user acceptance by leading and managing the testing process, preparing comprehensive test plans and scripts, and documenting results. They also collaborate with other teams during this process.

• Led and managed QA and User Acceptance Testing - from preparing comprehensive test plan and test scripts through to execution.
• Test environments, User Acceptance Test Plans, Accessible Letters, Interface Agreements, System Impact Assessments.

12. Data Analysis

Data analysis is the process of extracting insights from data. Business requirements analysts use data analysis to gather requirements, improve business processes, and develop data warehouses. They also use it to validate survey data and create reports. As Jason Imbrogno Ph.D. , Associate Professor at the University of North Alabama, puts it, "Optimization, programming, data analysis - honestly, if you're graduating from college today without at least a sprinkling of all three of those skills, you won't have much chance in the professional business world."

• Report Generation using a variety of data analysis tools.
• Created HEDIS data mapping documentation and performed data analysis.

13. Flow Diagrams

Flow diagrams are visual representations of processes or systems that display the sequence of activities or steps. Business requirements analysts use flow diagrams to help organizations understand and improve their processes. They create these diagrams to visualize systems, make decisions, and document business functions. For example, they might use tools like Rational Rose or Visio to create data flow and work flow diagrams.

• Created business process flow diagrams for organizations across functional boundaries.
• Used Rational Rose for Use case diagrams, Activity flow diagrams, Class diagrams and Object diagrams in the design phase.

14. Project Stakeholders

Project stakeholders are individuals or groups with a vested interest in a project's outcome. Business requirements analysts use project stakeholders to understand and validate their requirements. They elicit requirements from stakeholders and communicate project progress and risks to them. They also facilitate sessions with stakeholders to finalize project scope.

• Developed mockups, wireframes and screen layouts using Visual Studio, and validated with project stakeholders.
• Participated in JAD sessions with project stakeholders for defining business requirements for various system redesigns.

15. User Interface

A user interface is the way a user interacts with a computer, website, or application. Business requirements analysts use user interfaces to understand how users interact with a system. They design and model the graphical user interface, create and maintain user interface specifications, and develop design documentation related to system specifications, including user interfaces. They also use JAD sessions to resolve issues related to user interfaces, data processing, and downstream systems interactions.

• Involved in JAD sessions for resolving issues involving data processing, user interface and downstream systems interactions.
• Created and maintained RTM and User interface specification (UI specification).

5 Business Requirements Analyst Resume Examples

Build a professional business requirements analyst resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5 + resume templates to create your business requirements analyst resume.

What skills help Business Requirements Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want. Get Started

List of business requirements analyst skills to add to your resume

The most important skills for a business requirements analyst resume and required skills for a business requirements analyst to have include:

• User Stories
• Business Analysis
• Process Improvement
• Gap Analysis
• Subject Matter Experts
• User Acceptance
• Data Analysis
• Flow Diagrams
• Project Stakeholders
• User Interface
• Architecture
• Application Development
• Business Rules
• Acceptance Criteria
• System Development
• Traceability Matrix
• Business Process Models
• Test Scripts
• Technical Specifications
• Brainstorming
• Functional Specifications
• Data Integrity
• Data Warehousing
• Project Documentation
• Process Reengineering

Updated June 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

• Zippia Careers
• Business and Financial Industry
• Business Requirements Analyst
• Business Requirements Analyst Skills

Browse business and financial jobs

The Meta Business Analyst

Your cart is currently empty!

Business Requirements Document BRD Tutorial & Template Walkthrough

Angelo the BA

In this video, I’m going to cover what a business requirement document is, when it is useful, and take a deep dive into a business requirements document template so you can understand all of its parts. 

The BRD or business requirements document is one of the original standard business analysis deliverables in a waterfall methodology. It is typically the result of weeks or months of work. As you will see, it represents a very formal document that essentially becomes a contract between the business owners who want the software or features and the designers and developers who will be creating it.  

Business Analysis Template (Google Doc)

I started my career as a business analyst in 2010 l and I decided early that I wanted to dedicate myself to becoming a world-class business analyst as aggressively as possible. Along the way I discovered UX Design and got a Master’s in User Experience Design in 2016. I now work to to manage and train up and coming business analyst and designers to be the best they can be.

Resume Builder

• Resume Experts
• Search Jobs
• Search for Talent
• Employer Branding
• Outplacement
• Resume Samples

Business Process Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the business process job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Provide process management SME knowledge and support ongoing process improvement. Provide consultancy to external teams
• Provides constant, ongoing communication to ensure barriers/obstacles to business process improvement are removed and necessary support is always provided
• Analyze and improve business processes to improve overall workflow efficiencies and effectiveness
• Work with IT project managers and business analysts on scope review and overall project management
• Assist the customer in creating and applying enterprise-level business process models to support performance improvements in their organization
• Provides regular and ad hoc process workflow and operational efficiency reporting for management
• Assist others in the development of the necessary programs and projects for implementing change and executing agency transformation
• Support long term activities by influencing or providing input to forecasting and planning discussions; developing audit work plans
• Through project management apply process modeling tools, change management and process improvement methodology to assigned projects
• Assist with back-end configuration, support and maintenance of Performance Management tool
• Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools
• Assist cross-functional teams with problem resolution and provide consultative services and guidance
• Create, control and improve end-to-end business processes
• Understands and applies Information Technology standards to daily support and project implementation activities
• Design, develop and execute automation test scripts using the BPT automation framework of UFT
• Develop material for report outs on TO ICC performance to other forums such as the TPC and BPR
• May lead continuous improvement projects, determine scope, budget, timeframes, form teams, assign tasks, manage resources and issues
• Project Management: May lead projects, determine scope, budget, timeframes, form teams, assign tasks, manage resources and issues
• Quality Assurance: Develops and updates quality standards, monitors quality, identifies issues and recommends improvements
• Develops and tracks business process related metrics. Develops and maintains standard, custom and ad-hoc reports
• Business Process Improvement: Business process improvement activities in support of the business, including process mapping and re-design
• Ability to work in and around an office environment, but also be comfortable in 'rolling up your sleeves' on the production floor
• Knowledge of workflow automation and workflow automation tools
• Proficient in Microsoft Office and AutoCAD
• Ideal candidate can use Engineering experience to solve complex challenges and can lead teams to implementing solutions
• Visual and manual dexterity to perform daily computer functions
• Ideal candidate should excel at building relationships and selling the importance of Business Excellence/Continuous Improvement - be both passionate and aggressive at how the work is approached
• Experience with workspace layout, ergonomic studies, and lean manufacturing
• 5-10 years experience working as a lean facilitator or Green Belt or related experience
• Use of OnBase for Workflow development

15 Business Process resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, business process reengineer resume examples & samples.

• Self-starter, motivated, wants to make a difference
• Creative thinker, generates ideas to drive forward
• IT Service Management
• Organizational change

Business Process Team Lead Resume Examples & Samples

• Bachelor's Degree or equivalent work experience, preferably in systems analysis & design in the Financial Services Industry
• Experience with Mortgage processes and procedures a significant bonus
• Minimum2-3 years in systems analysis and design
• Familiarity with various methodologies for analysis and design
• Experience in business process transformation required. (BPR, Six Sigma, Lean)
• Demonstrated ability to exercise independent judgment and creative problem solving techniques in a highly challenging business environment
• Strategic mindset and ability to drive both strategic and tactical efforts as necessary
• Excellent computer skills with a working knowledge of a variety of software, including project management (MS Project), flowcharting packages (For example: Visio, Holosofx, IBM WBI Workbench, iGrafx, ARIS, webMethods BPMS, TIBCO) and other MS Office tools such as Word, Excel, PowerPoint and MS Access. Business Process Management (BPM) tool experience. (Pega, Mega, Enterprise Architect)

Card Services Business Process Senior Analyst Resume Examples & Samples

• Bachelor’s degree with focus in business, finance, risk management, engineering, quantitative analysis, pre-law, or related areas required
• Fundamental relational database and SQL skills preferred
• Strong, detailed and precise communication skills including written, verbal, business and technical
• Knowledge of MS Office related products such as PowerPoint, Excel required

Lead Business Process Re-engineer Resume Examples & Samples

• Execution of business process review, improvement and re-engineering activities
• Previous involvement in an ITIL Continual Service Improvement Program

Lead Business & Process Architecture Resume Examples & Samples

• Strong Interpersonal and relationship skills
• Good negotiation and influencing
• Excellent Communication and Presentation skills
• Excellent Planning and Organisation skills
• Ability to see big picture and get into the detail
• Previous Compliance experience – understand the Client Regulatory requirements for Corporates
• Understanding and experience in the End to end Client and/or Product On-boarding Process
• Client servicing and or on-boarding – having worked within technology and operations teams
• Previous experience in influencing and directing people across the Firm
• Consulting or Corporate Banking experience
• Worked in Corporate environment – understand the Corporate Business Business analyst/Project Management Experience

Business Process Re-engineer Resume Examples & Samples

• Business Process Re-Engineer (Associate level) will be responsible for the overall quality of end-to-end process and workflow in support of analyzing and re-engineering Infrastructure provisioning and development business processes
• The Business Process Engineer will participate in delivering all aspects of business process analysis and solutioning, process design & measurement and workflow development/implementation
• Wants to be a change agent, make improvements
• Ability to collaborate in a global matrix managed organization

Senior Manager OF Business Process & Controls Resume Examples & Samples

• Ensuring all identified Sarbanes-Oxley ( SOX) / operational controls are operating effectively
• Assist in coordinating walkthroughs and documentation for both SOX and operational reviews including revenue recovery reviews
• Manage all controls efforts in terms of proper documentation, testing, and remediation reporting to the Director of Business Process & Controls
• Assist in performing periodic monitoring controls which includes addressing identified weaknesses, open internal audit points and gaps in the control environment
• Assist in both streamlining and strengthening the internal control environment
• Provide/identify best practice framework of controls for significant processes
• Identify process improvements across all significant processes globally
• Plan and Perform third-party reviews
• Minimum 8 -10 years professional experience (Big 4 Firm experience is a plus)
• Team Player mindset
• Strong communication skills (speaking and writing)
• Strong follow-up skills/Doer Mentality
• Ability to interact effectively with team leader, team members and key stakeholders
• Willing to travel (estimated 15% - 30%)
• Experience in performing Third Party reviews
• CPA preferred but not required/Professional designations (e.g.- CIA, CISA)
• Strong audit and controls background
• Media experience preferred but not required
• Strong report writing skills

Business Process Controls Manager Senior Resume Examples & Samples

• Manage the full business process control lifecycle to fully understand business process control effectiveness and control needs
• Coordinate independent process reviews to validate controls and identify enhancement opportunities
• Identify and quantify control improvement opportunities, ensuring that efforts are prioritized to meet key business objectives
• Manage action plan creation and closure, ensuring business risk is appropriately mitigated by action plan tasks
• Facilitate control design efforts, interacting with internal stakeholders and cross-functional groups within the business as needed
• Participate in NCE business controls strategy and standards development
• Foster strong partnerships with strategic NCE stakeholders across Audit, Compliance, Corporate Fair Lending, Risk, etc
• Monitor business process control performance, raising key concerns in a timely manner
• Ensure appropriate staffing levels and organizational structures are in place to support the control agenda
• Minimum 10+ years of experience in financial services or a control discipline
• Strong leadership skills, with the ability to innovate, communicate new ideas and inspire support amongst teams
• Extensive knowledge of control functions and standard practices
• Significant experience reviewing and analyzing regulations and policy requirements for applicability to business process and procedures
• Strong communication skills, with the ability to effectively interact with all levels of Management
• Excellent relationship management and negotiation skills

VP-bpo / Business Process Outsourcing Resume Examples & Samples

• Sales Strategy formulation and implementation for the various business vertical
• Sales Target Achievement
• Account Management & Governance
• Industry and Market study

Senior Business Process Engineer Resume Examples & Samples

• Define and execute change agenda streams
• Minimum 10 years of experience with a Bachelor's Degree. Master's Degree a plus
• Process re-engineering experience preferred

Business Process Re Engineer Resume Examples & Samples

• The business process engineer will support operational resources in improving the process flows, workflow and reporting associated with the transformation activities and ongoing management of business Processes
• CMMI a plus
• Six Sigma a plus
• Broad technical background/remit
• Knowledge of business process review, improvement and re-engineering theory and procedures
• Negotiating skills, pragmatic approach
• Experience developing & implementing business processes in one of the following areas in a SAP environment is essential: Order Management, Logistics, Supply Chain and/or Planning
• Good business acumen
• Proven track record in managing and implementing Business Process Re-Engineering projects in a SAP environment
• Ability to prioritise and manage workload within strict deadlines
• Strong planning and organisation skills
• Proven ability to interact with internal and external stakeholders
• Capable of building relationships with internal and external stakeholders
• Delivering solutions with strong customer service focus
• Must be able to work on own initiative
• Commercially focused and self-motivated
• Ability to drive change

Account Maintenance Project Business Process Re-engineer Resume Examples & Samples

• Analyze business processes and recommending new design changes to existing business processes
• Conduct requirement, options and solution walkthrough with stakeholders
• Conduct workshops and provide subject matter guidance and assistance to project and product team
• Prepare training material and conduct trainings to internal staff and project team on various aspects of subject/business unit and functionalities
• Work with Business Integration manager on change impact and trainings on business requirements

VP, Claims Business Process & Technology Resume Examples & Samples

• Design, implementation and monitoring of claims controls, process and guidelines
• Serve as business owner of all claims IT projects, from developing the strategy to project close
• Manage coordination, interfacing and communication with internal business partners on disability operations and initiatives
• Empower employees to challenge the status quo, driving continuous improvement and high levels of efficiency throughout the organization
• Provide leadership and direction on key strategic GI Claims initiatives
• Build and maintain effective relationships and feedback mechanisms with sales, operations and other business units that successfully balance claims management effectiveness and efficiencies
• Minimum of 10 years group insurance industry experience. Must have claims knowledge of group Life and Disability in the large case (5,000+ lives) and Premier market (500-4,999 lives) segments
• Excellent leadership skills necessary to drive change and innovation while maintaining staff motivation and engagement
• Proven collaboration and influencing skills with ability to get work done through others across the enterprise and group insurance
• Demonstrated ability to develop, lead and execute on claims strategies that will increase claims effectiveness and the customer experience
• Strong organizational, analytical and problem solving skills; demonstrated ability to think about business problems in new ways and clarify key issues in complex situations
• Disciplined execution and delivery skills with experience driving accountability and ownership into every level of the organization and influence others across the organization not directly under their control
• Experience acting as a key decision maker and member of a business leadership team
• Keen understanding of the insurance industrys best practices
• Ability to attract, recruit, retain and develop high performing talent
• Excellent communication skills and strong attention to detail, with ability to translate strategy into actions and effectively execute to achieve desired outcomes
• Achieving operational objectives by contributing information and recommendations to strategic plans
• Deploying process improvements leveraging Six Sigma, LEAN, facilitation techniques
• Bachelor’s degree in a Business related discipline or equivalent work experience
• Six Sigma Black Belt certification a plus
• PMI, Prince2 or similar certification in Project Management
• Facilitation and/or Microsoft Accelerate experience
• Experience with Microsoft Project and Project Server
• Passion for process improvement and coaching people

Business Process Engineer Resume Examples & Samples

• Show the ability to decompose complex problems down into actionable solutions
• Have expertise in industry recognized process improvement methodologies such as Lean Six Sigma
• Have the ability to identify, adapt, or create data sets to measure performance and effectiveness of process change over time
• Exhibit competency in the fundamentals of data analysis, the design of experiments, and statistical process control
• Have familiarity and experience with project management, leading meetings, and ensuring the timely delivery of project requirements
• Have the ability to work with unstructured information to create compelling and accurate data visualizations

Css Gida Global Business Process Re Engineering Lead Resume Examples & Samples

• Design, Develop and execute the business process re-engineering plan to meet saves commitments, track results and manage overall portfolio
• Identify key opportunity areas and size the estimate for capacity creation, which will lead to HC and $ efficiency
• Support GIDA Global Head of Strategy and Reengineering to develop governance and management strategy to achieve productivity savings and execute the overall business strategy
• Drive adoption and delivery of Resource & Location Strategy for GIDA
• Meet and manage financial commitments, such as productivity and expense targets ensuring information is reported for each product and region in a timely and accurately
• Leverage existing CSS BPR programs like Bright Ideas, Innovation Café, Citi Lean training to create a grassroots level re-engineering culture in GIDA. Develop new and incremental BPR programs that might align even better to GIDA skill sets
• Identify and assist with implementing tools to automate metrics and productivity reporting. Also tool to drive and measure the overall business objectives for re-engineering
• Continuously improve existing products/services to identify potential savings, eliminate waste and improve processes
• Represent GIDA on the CSS Re-engineering Council and other business initiative councils focused on re-engineering and process improvement
• Responsible for planning long-term and short-term business objectives including the Shared Services Value Contribution model and maturity assessment of all CSS products
• Knowledge of Shared Services, GIDA products are an advantage in addition to industry best practices, the ability to research information, financial acumen to constantly look for economic opportunities through strategic initiatives, ability to run cost / benefits analysis for large initiatives and recommend option
• Ability to travel approximately 20 – 30% of the time
• Knowledge of Shared Services in addition to industry standards/best practices
• FP&A-like skill set is a distinct advantage
• Strong understanding of Lean or Six Sigma techniques is a distinct advantage, though Lean certification is not required
• This role requires broad based knowledge and skill sets that can lead top-down productivity strategy (like identifying opportunities through process deep dives) as well as build a bottoms-up, employee-driven business process re-engineering culture
• Having critical skills to deliver against the targets requires significant experience and leadership maturity to draft, execute and track progress for the GIDA Global Head and GIDA Head of Strategy and Execution, Product and Regional Heads
• Developed communication and diplomacy skills and an ability to persuade and influence
• Understand branding and talent development
• Have a broad based knowledge and skill sets
• Critical skills to deliver against the targets and significant experience and leadership maturity to draft and execute plans with the GIDA Global Head and GIDA Head of Strategy and Reengineering, Product and Regional Leads
• 10+ years of related professional experience with diverse experience across the Shared Services industry, functions and/or businesses
• Clear understanding of financial acumen to constantly look for economic opportunities through strategic initiatives, ability to run cost / benefits analysis for large initiatives and recommend options

Specialist, Business Process Resume Examples & Samples

• Extensive working knowledge of Microsoft product suite (Word, Excel, Visio, and PowerPoint)
• Proven organizational skills with the ability to be involved in multiple projects at the same time
• Thrives in a collaborative environment
• Strong communication skills (oral and written) Questions current process in a professional manner in an effort to improve efficiencies, workflow, and user experience
• Ability to work and communicate with C Level executives as well as project team members effectively
• Desire and initiative for problem resolution
• Knowledge of Eagle Investment Accounting Platform. Eagle Star and Eagle Pace required, other modules preferred
• 7-10+ years in related financial industry middle or back office operations
• 3-5+ Years of Eagle related experience, additional Accounting platforms considered

Business Process Analyst, Senior Resume Examples & Samples

• Coordinate with QA teams in Business and Technology blocks to ensure full coverage of testing and test result validation
• Actively participate and sometimes conduct team status meetings
• Bachelors degree in Computer Science or related field of study or equivalent relevant experience
• Minimum of 3+ year’s hands-on experience in automation testing using QTP/UFT or equivalent tool
• Proficient in designing, developing and executing automation test cases
• Must possess strong interpersonal and communication skills (written and verbal)

Business Process Change Lead Resume Examples & Samples

• 10 years ago when the system was implemented to replace a number of discrete business systems and databases. Many of these customised processes are not specific to the BBC and will exist in the new system, but maybe in different formats. For these we will need to understand the transformation required to information and workflows in order to move to the standardised out-of-the-box processes. For others, where there is no equivalent in the new system, we need to understand the real business reason behind the requirement to ensure we are clear what is required and understand the need for the investment in the custom code. There may be a different and simpler way to do this that requires less custom code and moves us closer to standard workflows
• Experience working on complex change programmes
• Successful delivery of process changes within a complex multi-divisional environment involving multiple stakeholders
• Knowledge and experience of Broadcast Management Systems
• Process mapping and information flow analysis experience
• Knowledge of data schemas and an understanding of how data flows through a system
• Experience using data flow mapping to deliver business change
• Experience analysing alter

ESM Senior Business Process Analyst Resume Examples & Samples

• Interpret and analyze client's business requirements for multiple applications within Enterprise Spend Management (ESM) by utilizing project management, business and technical skills
• Lead analysis effort to formulate, define and design solutions for complex business problems working directly with IT Application Development
• Oversee and evaluate the implementation of new releases, system modifications and enhancements for multiple applications within SMS
• Utilize multiple report writing tools to develop moderate to complex reports for all applications within ESM
• Function as subject matter expert and primary business contact for all ESM applications
• Determine and implement linkages to enable data to flow through and between various modules of the spend management platform
• Oversee and facilitate workflow changes to match contract process and audit requirements considering the solutions interdependencies
• Maintain an expert knowledge of assigned solutions and a working knowledge of all other applications within ESM
• Maintain an expert knowledge of user acceptance testing processes and execution skills
• Maintain a working knowledge of business and operational concepts for all ESM clients to add value in analyzing complex and highly integrated projects
• Stay abreast of the latest technology and “best practices” in the solutions marketplace for multiple business solutions within Enterprise Spend Management. Work with Ariba's best practice center to serve as the platform knowledge resource for ESM
• Bachelor's degree in business or related field or equivalent education and related training
• Seven years of related experience as a business or systems analyst
• Comprehensive understanding of enterprise-wide computing solutions
• Resourcefulness in multi-tasking, anticipating needs, developing creative solutions, and researching/ synthesizing information to resolve problems with minimal supervision
• Effective verbal and written communication skills with the ability to articulate complex technical concepts in easy-to-understand business terms
• Excellent analytical, conceptual, and problem solving skills
• Demonstrated ability to work independently and as a member of a cross-functional team
• Capacity to acquire complex technical concepts through training and self-study
• Master's degree in Business or MIS
• Define, implement and maintain business policies and processes to meet organizational strategy, vision and goals
• Discover and implement methodology and technology to support innovational process governance framework
• Develop and maintain process models, process maps and all associated documentation
• Analyze existing business processes to evaluate current capabilities and identify inefficiencies and improvement opportunities
• Reengineer existing policies and processes to ensure global alignment and alignment against organizational strategy, vision and goals
• Develop a change management strategy based on a situational awareness of the details of the policy and process change and the groups being impacted by the change
• Develop initiatives for continuous business process simplification and improvement
• Facilitate workshops to understand real business needs
• Develop policies and processes for new programs and initiatives
• Ensure compliance with customer and company standards (Example: SOX, ISO)
• Apply appropriate industry tools and methodologies to carry out business process analysis, re-engineering and change management activities (Example: LEAN)
• Drive definition and measurement of metrics related to policy and process
• Collaborate with cross-departmental teams in the design and execution of policies and processes
• Develop and execute on the optimal process governance needed in the organization
• Create process standards and share best practices across the organization
• Lead senior leadership and cross-functional business teams in the identification, assessment, development and validation of policy and process improvement opportunities
• Streamline enterprise wide processes and eliminate redundancies
• Bachelor’s degree or equivalent experience of minimum 2 years
• Working knowledge of Object Oriented programming (Java, C#, etc.), JavaScript and VBA
• Working knowledge of web based applications
• Basic knowledge of IT infrastructure and database interaction
• Strong communication skills. Must be able to communicate with technical and non-technical audiences
• Strong project/time management and organizational skills required
• Goal oriented with strong attention to detail
• Ability to work and grow in a fast-paced, team oriented environment

ESM Business Process Analyst Resume Examples & Samples

• Interpret and analyze LoB needs for solutions within Enterprise Spend Management (ESM) by utilizing process management, business and technical skills
• Oversee and evaluate the implementation of new releases, modifications and enhancements for assigned applications within SMS
• Formulate, define and design requirements for moderate to complex business problems for assigned applications within SMS
• Develop and execute user acceptance test plans, test specifications and test cases for multiple applications within SMS
• Utilize multiple LoB report writing tools to develop moderate to complex reports and files for applications within SMS
• Provide support for multiple applications which include problem research, analysis, and resolution
• Maintain a working knowledge of business and operational concepts for clients of assigned applications to add value in analyzing complex and highly integrated projects
• Five years of experience as a business or systems analyst
• Project management knowledge
• Comprehensive understanding of computing technology
• Good analytical, conceptual, and problem solving skills
• Demonstrated ability to work independently and as member of a cross functional team
• Ability to travel as needed, occasionally overnight

Business Process Analyst Graduate Intern Resume Examples & Samples

• Verbal, written, and presentation skills; Microsoft Office, Excel PowerPoint, Visio, Project
• Planning & Organization skills
• Knowledge/Experience in documenting business processes
• Knowledge/Experience in building dashboards & reports on KPI’s

Business Process Reengineering Analyst Resume Examples & Samples

• Engage with the global IT management and staff to identify scope and deliver new processes
• Analyze business functional requirements to ascertain required information, procedures and decision flows
• Develop routine metrics that provide data for process management and indicators for future improvement opportunities
• Assist management in the assessment of degree of risk impact, timeframe, and cost of re-engineering required in achieving the desired future state
• Identify candidate processes for re-design; prototype potential solutions, provide trade-off information, and suggest a recommended course of action
• Provide guidance in defining new requirements and opportunities for applying efficient and effective solutions
• Provide guidance in developing and integrating process and information models between processes to eliminate information, process and redundancies
• Manage communications across stakeholders, subject matter experts, executives and other internal groups through effective written and verbal communication
• Plan and manage the business change management and user acceptance of new tools and processes into the business teams – partnering with the regional IT teams to implement the change management plan including items such as communications, training, support plan and user documentation
• 5 years of project management, business analyst and business process reengineering roles
• Experience planning and executing business change management utilizing cross-functional collaboration
• Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows based to support the business requirements
• Certification in a standard framework such as ITIL, BOST or Six Sigma
• Sound skills in business process mapping, business process reengineering, requirements gathering and management
• Interpersonal skills to communicate with users, management and executives

Junior Business Process & Data Analyst Resume Examples & Samples

• Analyzes data and populates reports
• Supports internal and external staff with data and other business needs
• Demonstrates strong desktop skills; with a focus on MS Excel and SharePoint
• Demonstrates good working knowledge of Microsoft Visio and Office
• Demonstrates leadership ability
• Demonstrates exceptional customer service skills
• Demonstrates a willingness and desire to learn and take direction, execute entry level process analysis and improvement tasks

Business Process Analyst, Intern Resume Examples & Samples

• Technical, analytical and communication skills by impacting projects that have a measureable effect on our business
• Change implementation and cost-benefit analysis skills
• Key process development and documentation
• Project management/teamwork, and presentation skills
• Time management and Multi-tasking skills

Administrator, Business Process Resume Examples & Samples

• Apply Lean Six Sigma Methodology while eliminating root cause & “waste”
• Data modeling expertise with sound understanding of database principles
• Microsoft Excel or Google docs – formulas, charts, look-ups
• Data entry, integrity, scrubbing and troubleshooting
• Software-as-a-Service application experience
• Strong mathematical skills (statistics, finance, logic)
• Lean Six Sigma Training
• Using Microsoft Access DB architecture (entity relationship diagrams) SQL or MySQL experience

Principal Business Process Outsourcing Resume Examples & Samples

• Identifies prospects and works in conjunction with the business development team in representing the company's outsourcing capabilities to potential clients. Accompanies sales team to client sites, gathers data, provides input and evaluates client
• Structures highly complex sourcing propositions across processes, applications and infrastructure in conjunction with business strategy. Provides input into pricing of proposition
• Oversees the analysis and documentation of client requirements to provide appropriate data to project development and implementation team for client(s)
• Facilitates the creation of client-specific process flow charts and templates, manuals, handbooks and other outsourcing documentation
• Identifies and/or develops metrics to assess outsourcing effectiveness. Prepares reports and presents results as appropriate to senior management
• Identifies additional product/services opportunities in client organization and follows up with client and/or business development team. Creates additional outsourcing opportunities for company by providing client with information regarding additional business services offered by company
• Evaluates current, internal processes and maintains currency with industry trends and forecasts. Recommends and implements modifications and/or new processes to maintain competitiveness in the industry
• Nine or more years of business process outsourcing, consulting or systems implementation experience
• Strong communication, presentation and facilitation skills

Professional Business Process Outsourcing Resume Examples & Samples

• Assists the business process outsourcing development teams in gathering and summarizing data to assist in client evaluation. Accompanies the sales team, as needed, to client sites
• Provides analysis and documentation of client requirements to provide appropriate data to outsourcing project development and implementation teams for client(s)
• Communication, presentation and facilitation skills
• Ability to conceptualize, develop and apply business and management consulting applications and services

CSS Gida Business Process Re-engineering Lead Resume Examples & Samples

• Support GIDA Global Head of BPR to develop governance and management strategy to achieve productivity savings and execute the overall business strategy
• Map e2e GIDA processes and conduct process deep dives, in partnership with Operations Managers and GIDA Risk & Control Lead, to identify opportunities for operational efficiencies
• Leverage existing CSS BPR programs like Bright Ideas, Innovation Café, Citi Lean training to create a grassroots level re-engineering culture in GIDA
• Develop new and incremental BPR programs that might align even better to GIDA skill sets
• Also tool to drive and measure the overall business objectives for re-engineering
• Best practice sharing across regional BPR teams to ensure effective alignment and execution of BPR strategy and operating model
• Training and engagement of employees at all levels i.e., senior management, middle management and overall employees
• Strong understanding of Lean or Six Sigma techniques is required with Green/ Black Belt certification
• Additionally Citi Lean certification would be an added value
• Strong understanding of financial planning process is required and ability to do driver-based headcount modeling that can demonstrate the impact of re-engineering strategy is a distinct plus
• Strong research, analytical and organizational skills
• Understands and inspires change
• Experience leading virtual project teams through successful change cycle
• Demonstrable advanced experience in navigating and leveraging project management tools
• Ability to multitask & appropriately prioritize tasks
• Ability to work in a fast-paced, dynamic environment as part of a growing function
• Ability to manage holistic business solution
• Strives for “best in class” practices
• Ability to follow CSS’s strategic initiatives and the Shared Services Value Contribution model and maturity assessment for all CSS products
• Bachelors/master's degree
• 5+ years of related professional experience with diverse experience across the Shared Services industry, functions and/or businesses
• LEAN Six Sigma certification

Associate Professional Business Process Outsourcing Resume Examples & Samples

• Conducts business process outsourcing processes/projects from identification through post-implementation to ensure that client specifications are met and to improve process for future projects
• Assists in defining outsourcing project scope and objectives. Analyzes and documents client requirements to provide appropriate data to project development and implementation team for client(s)
• Prepares work plans, documents project scope and reviews with client to ensure accuracy. Monitors project schedules to ensure timelines and deliverables are met
• Assists with performance and integration testing of business applications to ensure user requirements are incorporated and client requirements satisfied
• Demonstrates system setup to clients before system is finalized. Tests and analyzes system configuration against requirement documents during implementation and administration
• Monitors processes and resolves participant issues; escalates as appropriate
• Zero or more years of business process outsourcing, consulting or systems implementation experience
• Basic communication, presentation and facilitation skills
• Ability to apply business and management consulting applications and services

Associate Professional Business Process Resume Examples & Samples

• Analyzes, documents and renews business processes in order to improve business processes and meet or exceed service level agreements
• Develops implementation plans; performs implementation support activities; assists with implementation of schedules and action lists
• Assists in the introduction of the new business processes to ensure a seamless transition from old to new business processes
• Identifies and obtains required resources for assigned projects to ensure successful implementation of new business process
• Identifies and implements business process solutions through various types of system deployment as required to meet service level agreements
• Bachelor's degree in business administration, engineering, information systems or related field preferred
• Zero or more years of process engineering or technical consulting experience
• Experience working with client business processes

Mortgage Business Process Analyst Resume Examples & Samples

• Assists in design, facilitation, training and communication of process improvement initiatives
• Identifies and implements measurement standards to ensure business objectives are met
• Develops and maintains Business and Workflow rules in Business Rule and Workflow engines

Xerox is the World s Leading Enterprise for Business Process & Document Management Its Services Resume Examples & Samples

• Provide development and ongoing software support and issue resolution
• Build a standards-driven, scalable, secure and dynamic portal for the information delivery of specific applications
• Partner with other business areas within Humana to understand application requirements and analyze
• Production assets for variance from those requirements
• Develop enhancements, resolve issues, coordinate testing of statement releases and oversee regular production efforts including data extracts, customizations and monitoring
• Microsoft ASP.NET and C#, Convergys-IC programming language, SCXML, VXML, Splunk, DCRum, Verint, ICM, IC programming language, .net, Mentor, Aspect, Softphone, Compuware dynaTrace
• Production support environment supporting mission critical applications
• SDLC, OO principles and design patterns, configuring and utilizing applications performance monitoring tools, and ITIL processes; and
• Working with relational database concepts, structures, queries, and performance tuning using Oracle, SQL server, SQL, IBM-DB2

Css Gida Business Process Re Engineering Analyst Resume Examples & Samples

• Participate in process deep dives in partnership with Operations Managers and GIDA Risk & Control Lead, to identify opportunities for operational efficiencies
• Generate metrics and productivity reporting, participate and assist in mettrics tool automation and development efforts
• Continuously improve existing products/services to identify potential savings
• Strong understanding of Lean or Six Sigma techniques is required with Green/ Black Belt certification. Additionally Citi Lean certification would be an added value
• Developed communication and an ability to persuade and influence
• Ability to multi-task & appropriately prioritize tasks
• Pursues Learning and Self Development
• Bachelors/ Masters Degree
• Citi Lean Associate or Practitioner Certification

Senior Business Process Analysis Resume Examples & Samples

• Minimum 3 years related experience
• Strong management and leadership ability
• Possesses and applies expert knowledge of project management principles, practices and procedures to the completion of assignments
• Excellent analytical skills, is detail-oriented, interacts well with others and has excellent written and verbal communication skills
• Proficient with Microsoft Office Suite or equivalent
• Must be able to interface appropriately at project team level
• Experience in driving quality and process improvement

Principal Business Process Analyst Resume Examples & Samples

• Minimum 5 years related experience
• Good negotiator, collaborator and team player
• Has excellent analytical skills, is detail-oriented, interacts well with others and has excellent written and verbal communication skills
• Familiar with basic functions of project scheduling software-MS Project preferred
• Understands the concepts, definitions and application of project reports
• Possesses an understanding of quality assurance concepts

CSS Gida Business Process Re-engineering Specialist Resume Examples & Samples

• Identify and assist with implementing tools to automate metrics and productivity reporting
• Training and engagement of employees at all levels i.e. senior management, middle management and overall employees
• Knowledge of Shared Services, GIDA products are an advantage in addition to industry best practices, the ability to research information, financial acumen to constantly look for economic opportunities through strategic initiatives, ability to run cost/benefits analysis for large initiatives and recommend option
• The individual needs to have the ability to work within a global environment with virtual teams
• Bachelor's/Master's degree
• 2+ years of related professional experience with diverse experience across the Shared Services industry, functions and/or businesses

Mgr, Business Process Effectvnes Resume Examples & Samples

• Oversees the implementation of deployment readiness program for regional rollouts, including communications, UAT, and training support for call centers
• Defines a training plan to ensure business continuity
• Prepares and communicates daily testing status and defect reports.Manages daily testing status and defect tracking
• Serves as technical resource for client(s) and/or staff. Analyzes, responds and resolves issues and assists in re-evaluating priorities
• Evaluates current, internal processes and maintains currency with industry trends and forecasts. Recommends approved modifications and/or new processes to maintain competitiveness in the industry
• Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases, transfers and terminations to manager
• Bachelor's degree in business administration, information technology, computer technology or related field preferred
• Four or more years of business process outsourcing, consulting, or systems implementation experience
• Two or more years of leadership/specialized experience
• Experience working with integrating applications
• Special requirements: Paralegal degree or Attorney
• Legal Service Industry Knowledge-Experienced-2
• Should be remote in PA area

Business Process Analyst, Platform Tech Resume Examples & Samples

• Facilitates business strategy development and alignment, program/portfolio definition, and drives execution on business management activities (budgeting, financial and operational forecasting, supply chain and resource management)
• Creates, builds and delivers training and facilitative workshops designed to enhance team collaboration and optimize workflow for both internal teams and external business stakeholders
• Assists in the rollout and training of new business processes, technologies, and collaboration methodologies and practices
• Develops analysis and reporting to inform leadership on key program/project metrics and helps to identify leading and lagging indicators
• Experience interfacing with software, engineering, and functional groups. Ability to understand and support business needs and help translate into operational areas within a technical team
• Experience with Lean Methodologies and continuous process improvement project leadership
• Familiarity with business intelligence systems, including data warehousing and business intelligence tools, techniques and technology, (OBIEE, Business Objects, Tableau, etc.)
• Ability to understand a business challenge, identify required data sets needed to facilitate decision making, fashion response to enable leadership decision making
• Develops repeatable and scalable plans and processes in order to speed time to market and improve operational efficiency
• BS/BA degree required in computer science, software engineering, math, finance/accounting with a graduate level preferred
• 2+ years of experience supporting change initiatives in a highly complex organization and/or marketplace
• 2+ years experience with Lean, Agile, Scrum, Kanban or other disciplines and tools which help drive continuous improvement
• Diversity of experience in variety of corporate environments and functions desired
• Possesses outstanding communication, facilitative leadership and business relationship skills
• Strong analysis, critical thinking, and problem-solving skills with proven track record
• Has an appetite to take risks, is energetic, outgoing and has a positive attitude
• Demonstrated ability to learn quickly, discern meaning from learning's and observations and help evangelize those learning's
• Demonstrates confidence with interactions at many different team and leadership levels within a complex organization
• Possess the ability to apply a structured methodology and teach others
• Knowledge of Comcast technology, organization, people, processes, culture, and systems
• Strong understanding of iterative development, incremental delivery and the value of how to design and calibrate KPIs that promote organizational and execution improvements
• Experience in a product development organization
• Proven success engaging stakeholders in continuous change and workflow improvement; focusing on both formal and informal structures which promote accelerated learning, innovation, collaborative work, and product development excellence
• Experience with Product Discovery/Lean Startup/Customer Discovery approaches
• Experience with building toolsets used for data analysis, tracking organizational changes and their impacts, and/or experience administering work/task management tools
• Be able to assess the change impact(s) and create a change management assessment
• Strong consulting, presentation and facilitation skills that drive decisions and win/win solutions
• Proven success orchestrating significant improvements and change in complex work environments
• Ability to understand and support business operational functions (financial planning and analysis, budgeting and forecasting, procurement coordination, contract negotiation, etc.)

Operations Readiness Business Process Analyst Resume Examples & Samples

• Manage recertification process for procedures and intranet content
• Partner with Knowledge Management to ensure testers and approvers are aligned appropriately and kept up to date
• Provide regular updates to the Operations and the NCE OR BPLs on the status of procedures
• Track progress of testing and approvals for procedures and resolve related issues
• Manage recertification process for support area’s procedures
• Provide weekly reporting for Ops Highlights participation
• Key point for the letters process within NCE
• Submit FORE requests to analytics teams as necessary for work orders
• Track calendar of work order requests; submit RCRs as necessary
• Create and update reports including letter, procedure, RCR volume and usage type reports, etc
• Create agendas for weekly change meetings with the management team
• Bachelors degree preferred, or related work experience
• Credit Card Experience strongly preferred but not required
• Demonstrated problem solving
• Strong Organizational skills
• Literacy in MS Office products - Word, Excel, Visio, PowerPoint, SharePoint

Ccb-business Process Analyst Resume Examples & Samples

• Maintain and develop reports that meet regulatory and other requirements, using customer, financial, and other data, including hands-on retrieval of data from various databases across functions and LOB products
• Work closely with representatives from other functional areas, internal technology groups, and Credit Bureau partners to meet all requirements
• Responsible for ensuring accuracy and following prescribed process to deliver reports for review and approval

Associate Business Process Analyst Resume Examples & Samples

• Act as a liaison between business and development teams to resolve software issues and define business rules
• Be proactive, identify trends and report root causes of issues as appropriate
• Create Business Process Maps to document current and future state processes
• Create written, UI, report and graphic documentation and mock-ups to capture business and functional requirements
• Assist in the development and execution of process improvements to reflect new business requirements
• Assist in responding to internal and external customer support tickets and track issues to completion

Business Unit Business Process Analyst Resume Examples & Samples

• Support the development and implementation of various risk and compliance related initiatives by conducting periodic monitoring, reviews and testing
• Correct process deficiencies uncovered by monitoring and testing
• Validate the integrity of current and/or new risk and compliance policies and procedures by conducting periodic reviews throughout the business
• Develop, review and report results
• Formulate solutions to minimize impact of identified issues
• Develop and maintain documented test plans
• Perform testing according to formalized timelines
• Identify corrective action, formulate solutions to minimize impact of identified issues, communicate to appropriate business units, and follow up to ensure corrective actions are implemented
• Research applicable policies, controls and processes within the business
• As needed, research laws, regulations, commentaries, letter rulings, no action letters, regulatory statements, etc. affecting compliance
• Develop training materials for business unit employees; conduct training sessions for all levels of business unit staff
• Design and/or modify control procedures, documenting procedures and disseminating to affected parties
• Perform other related assignments as requested by management
• This mission is critical to the business's ability to meet risk and regulatory requirements and reduce the risk of fines/penalties resulting from non-compliance that would impact profitability
• This position is critical to accomplishing that mission
• The position requires extensive contact with business unit personnel both in a training and testing capacity
• A minimum of three years banking experience
• A minimum of one year of demonstrated experience in risk administration / analysis preferred
• General understanding of bank systems and processes, and solid knowledge of personal computers and software utilized by the department

Anlst, Business Process Mgmt Resume Examples & Samples

• Manage the distribution and creation of standard and ad-hoc analyses to help track and communicate all aspects of the performance of the Aftermarket business and assist in critical business decision support
• Track and understand the key macro trends that impact our businesses on a day to day basis
• Develop and present materials for senior leadership around business performance and revenue generating opportunities
• Gather complex data, analyze trends, identify opportunities and quantify the potential value of these opportunities
• Work closely with teams throughout the company, including Finance, Supply, and Marketing to coordinate and execute against the business plan
• Serve as a first point of contact for various stakeholders around the organization in terms of uncovering and correcting business performance issues
• Develop visual metrics thru the use and implementation of dashboard for executive reporting/monitoring
• Function independently with minimal supervision and proactively deliver key analytical projects
• 7+ years of experience in a Business Analyst role
• Prior experience utilizing tools to capture user stories, requirements, etc
• Outstanding negotiation, facilitation, and consensus building skills
• Possess and utilize excellent verbal and written communication skills
• Ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Experience with Lean Six Sigma
• Degree in Computer Science
• Certifications such as PMP, PMI-PBA, CBAP or CCBA

AM Business Process Analyst Resume Examples & Samples

• Take a lead role in the IT Vendor & Asset Management team to oversee the software compliance and tracking including
• Oversee asset management software licenses compliance for EIS managed contracts
• Enforce and improve IT license tracking processes, policies, and procedures
• Understand and refine various sources IT asset data design and report on specific metrics to monitor performance
• Determine program customers and stakeholders; perform ongoing needs assessments
• Plans for future asset allocations working closely with IT management and staff
• Distribute relevant asset management communications
• Research industry best practices and compare against organization's practices in order to establish benchmarks / drive best practices in managing IT assets
• Work cross-functionally to develop IT Asset Management related requirements, proposals, and projects
• Enhance the IT Asset Lifecycle Management process
• Enforce and improve processes and controls over software license acquisition, deployment / redeployment and upgrades
• Perform hardware and software asset tracking
• Perform contract and license management including maintenance / subscription agreements and renewals as needed
• Assist with internal audits of licenses, warranties, maintenance agreements, and vendor contracts to provide assurance around the company's legal obligations
• Familiar with finance, cost, accounting and reporting concepts
• General understanding of IT landscape including application, database, OS and network technologies, hardware, tools, etc
• Knowledge of IT Asset Management tracking tools (i.e. Snow, Landesk, Servicenow)
• Knowledge of Project and/or Risk Management
• Experience documenting, implementing and measuring compliance with policies
• Self-starter; ability to set personal and program goals and track performance against initiatives; ensure alignment of goals with key stakeholders
• Ability to influence peers and management; ability to team cross-functionally and globally to form relationships to achieve objectives
• Utilize existing and continually build networking relationships to maintain relevant industry knowledge and industry best practices, tactics, strategies and technologies
• Excellent interpersonal skills, presentation skills, and verbal / written communication skills

Senior Professional Business Process Outsourcing Resume Examples & Samples

• Assists the business development team in representing company outsourcing capabilities to potential clients. Accompanies the sales team, as needed, to client sites. Gathers data and summarizes to assist in client evaluation
• Structures sourcing propositions across processes, applications and infrastructure in conjunction with business strategy
• Provides analysis and documentation of client requirements to provide appropriate data to project development and implementation team for client(s)
• Creates client-specific process flow charts and templates, manuals, handbooks and other outsourcing documentation
• Uses metrics to assess outsourcing effectiveness. Summarizes results and prepares reports for management
• Identifies additional product/services opportunities in client organization and refers to business development team and/or more experienced personnel
• Maintains currency with industry trends and forecasts. Recommends modifications and/or new processes to maintain competitiveness in the industry
• Bachelor's degree in business administration, information technology, computer science or related field preferred
• Five or more years of business process outsourcing, consulting or systems implementation experience
• Call Center Management Experience
• Employee coaching and training
• QA experience

.rso Oversight Business Process Analyst Resume Examples & Samples

• Knowledge/experience Medicare, Medicaid or Humana1 lines of business
• Proficient Excel, (as defined by the ability to perform data manipulations, formulas, etc)
• Power Point, (ability basic power point presentation, make edits and enhancements to existing reporting deck)
• Previous experience conducting quality audits in service operations
• Organize and facilitate stakeholder meetings to propose, track, promote, and finalize changes to PMO framework documentation and artifacts, including potential graphical enhancements
• Manage or directly make updates to internal PMO-related marketing and brochure materials and user aides or other training resources
• Participate in meetings with Project, Program, and Portfolio managers to provide guidance and feedback on project requirements and scheduling artifacts
• Analyze, define, report, and track data shared across the enterprise and capture the relationships among roles, capabilities, and organizational units
• Plan, design, document and implement effective document management processes using document creation tools including Microsoft Visio, PowerPoint, SharePoint and Project
• 4+ years of related IT PMO and program management experience
• Experience working on a federal client site as a consultant
• Possess strong written communication skills
• Ability to pass a government background check
• MBA, MPP, MS in project management or other advanced degree or certificate
• ITIL, COBIT, or Lean Six Sigma certification
• Experience working for a large financial services organization
• Solid oral communication skills, including experience with developing and delivering presentations and communicating technical requirements to non-technical audiences
• Solid computer skills with Microsoft applications (Word, Excel, PowerPoint, SharePoint, Project and Visio) and other project management software (e.g., Primavera or similar)
• Knowledge of software development life cycle (SDLC) processes (i.e., Agile methodologies), and operational experience with program/project metrics tracking and reporting
• Examine process changes end-to-end and consider business partner needs and impacts with every change event
• Candidate should be highly adaptable, able to manage multiple projects/deliverables independently and be ready to assume a level of responsibility in a team setting
• Reconciliation and accounting principles strongly desired
• Knowledge of SAP/OIM, Frontier, Loan Processing, VPC, Teller, ATM and Credit Card business applications and workflow a plus
• Ability to manage multiple projects simultaneously with competing deadlines
• Excellent problem solving ability and analytical skills

Mortgage Banking Business Process Analyst Resume Examples & Samples

• Minimum 5 years experience in business automation analysis and design and systems development/maintenance with specific experience in Mortgage Banking/Financial Services required
• Proven track record of project delivery
• Demonstrated ability to effectively Interact with all levels of management
• Proven ability to work independently in a fast paced environment
• Must demonstrate strong time management skills, ability to handle multiple tasks
• Ability to communicate technical information at a business level
• Working knowledge of Microsoft Office including Excel, PowerPoint and Visio, Sharepoint experience a plus
• Experience with a Point of Sale (POS) and /or Loan Origination System (LOS) preferred
• Must be able to travel up to 25% of the time
• 7+ years of experience within a blended project management/business analysis role
• Ability to effectively act as the liaison between the business and the technical teams
• Prior experience in utilizing tools to capture user stories, requirements, etc

Senior Ibpm Business Process Analyst Resume Examples & Samples

• Delivering IBPM best practices and designing and running the governance to enforce them
• You will be leading multiple streams of IBPM projects
• You will support our business in making business cases that hold up over the long term
• Contribute and support the realization of our digital transformation strategy

Business Process Re-engineering Manager Resume Examples & Samples

• Leading workstreams as part of a team, or projects, using the 5D/DMAIC LEAN and other associated methodologies
• Top down analysis and bottom-up observations (Root cause analysis of identified problem areas)
• Clear planning and execution of improvement actions in a condensed timeframe
• Managing the project progression on a day-to-day and mitigating issues/risks
• Project planning and implementation Stakeholder/relationship management
• Train and coach all Operations Finance staff to build awareness and capability in terms of process thinking and process improvement
• Facilitate and provide support operations to identify improvement opportunities, diagnose issues, recommend process solutions and deliver results

Business Process Mapper Resume Examples & Samples

• Process documentation, process maps and swim lane diagrams
• Experience in creating new processes and managing the transformation of the business through the adoption of these new processes
• Experience in integrating processes from multiple organisations, understanding technical interfaces and supporting technical teams to create interface specifications
• Leading process redesign workshops
• Hold meetings, research processes, collect data, analysing information and performing related tasks
• At least 3 years experience as a Business Analyst
• Strong life insurance knowledge
• Pragmatic with a self managing approach to projects
• Proven track record in project delivery, Agile experience highly desirable

Business Process & System Analyst Resume Examples & Samples

• College degree with 1-3 years of experience in Computer Science, Management Information Systems or related field of study
• Proficiency in front and back end web programing
• Proficiency in designing and querying SQL database
• Proficiency in Excel and Visual Basic are desired
• Experience in project management and data analysis
• Experience in application design, development and testing
• Prefer system knowledge in SAP
• Knowledge in JAVA is desired
• 6 Sigma training is desired

Americas Business Process Outsourcing Manager Resume Examples & Samples

• Overseeing the day to day engagement with the BPO team
• Work with the retained finance organization and the BPO team in all of the respective locations
• Direct and maintain service management framework and processes as additional services and support operations change
• Work with Finance and the BPO provider to direct the development and implementation of tools to support the service management processes
• Involved in any service level agreement (SLA) failures regardless of where they occur or what operation they impact
• Manage to SLAs in the BPO agreement to ensure achievement of required efficiency, timing and success
• Provide excellent customer service to the Americas business by proactively managing issue resolution and work with the GPOs to improve the finance processes
• Drive process improvements and re-engineer procedures toward a global standard solution as appropriate
• Provide input into staffing levels and functions and highlight opportunities to adjust within the agreement
• Continuously challenge and recommend ways to improve operations, based on the needs of the Americas business, knowledge of market trends and industry dynamics
• Coordinate user access for Human Resources Information System and internal data systems when applicable
• Collaborate with the Americas business and Finance team to develop a culture and behavior to maximize the benefits of a BPO as a key part of the team
• Manage the team relationships effectively to ensure exceptional performance
• Actively participate in the BPO Governance board
• Single point-owner (GPO) for Accounts Payable, accountable for building, standardizing and maintaining accounts payable processes throughout the business operating model
• Responsible for the end-to-end strategic and transactional accounts payable processes as it relates to finance, operations, people, technology, data and performance management throughout the C&W organization
• Align Accounts Payable strategic initiatives for people, policies, and technology across geographies
• A minimum of 5 years of experience in implementing delivery and process improvement methodologies
• Experience working with/in consulting firms or large multinational business
• Experience working across multiple geographical entities
• Experience with project management capabilities
• Working knowledge of in-scope processes (i.e. Controllership, Accounts Payable, Accounts Receivable & Revenue Recognition, Fixed Assets, etc.)
• Experience with internal controls over financial reporting (SOX 404)
• Specific working knowledge of Accounts Payable process
• Experience working in shared services environment
• Experience working with and managing large teams
• Experience working as a business process outsourcing provider and/or in managing a business process outsourcing relationship
• Experience managing service level agreements
• Minimum 2-3 years management experience in related field
• 5-7 years experience in insurance operations, preferred but not required
• BA in accounting or finance, preferred but not required
• PC Literacy in Microsoft Office Suite
• Previous general ledger or financial reporting experience a plus

Data Center Business Process & Ametrics Analyst Resume Examples & Samples

• Define, develop, and produce a consistent set of metrics for all global data centers ensuring consistency in process execution
• Analyze global metrics suite on a monthly basis and identify negative trends and corrective actions
• Develop senior management reports and presentations and communicate the results of metrics analysis
• Develop and manage global DC Site Management Process Manuals
• Must be able to present findings to senior management
• Must be able to compile and aggregate complex data from multiple data sources
• Minimum 5 years experience in relevant work experience
• Expertise with Excel
• 3 – 5 years Data Center Operations Experience
• Operations workflow development experience
• Operations process and procedure development experience
• Experience in developing and presenting senior management reports on operational metrics and efficiencies
• Process Improvement training and experience

Lead-business Process Resume Examples & Samples

• Is responsible for
• Ensuring the SLAs are achieved and business partner expectations are met or exceeded
• Ensuring systems, methodologies and procedures are followed
• Facilitating resolution of escalated queries andproviding floor support as required
• Handling operational and technology issues and escalations proactively
• Highlighting operational challenges/risks to the Operations Manager in a timely manner
• Doing resource planning, ensuring availability of resources to manage volumes
• Ensuring responsibilities are allocated and distribution of work is done in consultation with the Operations Manager
• Managing direct costs through controlling transport cost and buffer percentage
• Ensuring that supervisors and SMEs are performing their tasks properly, and providing support and direction whenever required
• Managing Weekly & Monthly performance reviews, including 1-o-1s, for the team
• Managing logistical requirements of the team such as workstations, logical access rights, client id’s etc
• Administratively managing the team and taking care of Transport roster, Daily attendance, leave management etc
• Ensuring timely closure of organizational initiatives like TZD, PMW, Code of Conduct, GPS, etc
• Producing management and service performance reports as per the defined frequency
• Developing team level action plans to ensure improvement in quality scores and Productivity
• Monitoring overall team progress and taking corrective action to improve team’s performance
• Planning and ensuring implementation of Process/Productivity/Quality Improvement initiatives
• Implementing quality standards within the team
• Coordinating with the quality supervisor
• Co-ordinating with client SPOC for operational activities and queries
• Ensuring that all process documents, logs and reports are up-to-date and maintained
• Inducting new members into the team, ensuring proper training of new resources
• Attending management review meetings covering performance, service improvements, quality and processes
• Maintaining ID matrix
• Inducting new members into the team

Infosec Risk & Business Process Analyst Resume Examples & Samples

• Analyze complex business requirements and develop effective technology solutions. High level technical contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to the organization's business plan and industry requirements
• Acquire deep business domain expertise as needed. Provide technical guidance concerning the business implications of the application and various systems. Assist in the business process redesign and documentation as needed for new technology
• Translate high level business requirements into functional specifications for the Information Technology (IT) organization and manage changes to such specifications. Research and debug complex technical problems
• Collaborate with leaders within CIS on the development of risk remediation plans and monitoring to ensure timely completion and that residual risk is acceptable by management
• Responsible for contributing to the maintenance of technology risk/control framework and assessment program to ensure alignment with industry risks, trends, new technologies and new/changes in regulatory requirements
• Devise and/or modify procedures to aid in the review and approval of protocols, reports, and documents used in regulatory submissions
• Provide business process based solutions to complex problems. Act as team leader for projects with moderate budgets or of a short to intermediate duration
• Bachelor's degree in IT related curriculum or equivalent education and related training
• Ten to fifteen years of experience and high proficiency with the following Information Technologies
• IT risk management and/or IT auditing experience
• Strong business acumen with experience conducting root cause and impact analysis
• Advanced knowledge of IT auditing practices and regulatory requirements including GLBA, PCI, ITIL, etc
• Understanding of current financial services industry regulatory environment and related implications to security strategy, standards, and control frameworks such as COBIT, ISO, COSO and NIST
• Understanding of business processes, internal control risk management, IT controls, and related standards
• Working knowledge of PC applications such as Microsoft Office
• One or more professional certifications such as CISSP, CISM, CRISC, CISA or PMI-RMP

Business Process Measure Resume Examples & Samples

• Contribute to globally strategic business intelligence solutions for APAC Business Process Measure (BPM)
• BPM function includes the following streams: Map and Measure (M&M), Activity based costing (ABC), Volumes automations
• Junior Analyst - Run the daily, weekly, monthly processes for APAC BPM including report data analysis, reporting, investigation and participate in relevant continuous improvement projects
• Required to attend meetings, follow up with Ops for investigation and support queries in APAC in timely manner
• Responsible for timely performance of the monthly activities for (ABC)
• Work with RTB lead in support function for BPM stream
• Understand end-to-end production process
• Ensure timely and accurate delivery of various reports
• Participate in regular product reviews with key stakeholders
• Performs effective QA controls and ensure data integrity
• Improve existing processes, both tactical and strategic
• Ensures queries are dealt with expeditiously & followed up with a strategic remediation
• Data analysis for adhoc queries
• Create new reports for stakeholders and Operations managers as required
• Define and build the necessary controls to ensure reporting integrity
• Strong Business/Data Analyst with minimum 3-4 years’ experience in Investment Banking Operations Background of Reporting/ Business Intelligence will be advantageous
• Experience in one of the Asset class Equity, FX, Futures, Commodities, OTC Derivatives
• Effective communication skills are a must (written, verbal, inter personal)
• Knowledge of Reference data will be added advantage
• Experience in working in new BPO / offshore location will be an advantage
• Ability to work independently, multi-task and take ownership of the run the bank processes
• Strong in data warehouse and B.I. tools – Business Objects, Microstrategy and SQL

Business Process Analyst, Lead Resume Examples & Samples

• Lead the end-to-end demand management process for Bank Solutions and ensure project work is assigned to the appropriate internal resources within the agreed upon service level agreements (SLA)
• Communicate efficiently and effectively with external and internal stakeholders including, but not limited to, Sales, Finance, Implementation Teams and Clients to ensure coordination exists
• Understand business drivers of the requests to assist in the prioritization of projects and assignment of resources accordingly
• Provide tools and data to assist with the prioritization of projects
• Provide recommendations on resources necessary to manage the project
• Oversee the scoring and determination of project risk rating in order to apply the correct project framework and resources necessary to minimize associated project risk
• Lead the planning, development and design of the capacity planning function
• Provide recommendations on how to continuously improve internal processes
• Identify internal bottlenecks that prevent an efficient project intake process
• Create and review internal metrics to assist in the identification of process improvements and ensure SLA’s are being consistently met
• Bachelor’s Degree or a minimum of 10 year’s job related experience
• Minimum of 7 years’ experience in capacity planning and/or demand management
• Knowledge of the budgeting, planning and forecasting process of revenues and expenses
• Must be able to travel up to 25% annually
• Project Management & Risk Management Methodologies
• Experience working in the Financial Technology industry
• Experience leading a group of people and being the centralized point of contact for an intake process
• Ability to use a methodical step-by-step approach to break down complex problems or processes into their constituents parts, identify causes and effects patterns and analyze problems to arrive to an appropriate solution
• Express ideas and opinions clearly, define messages and reach a common understanding of issues, addressing the audience effectively
• This position can be worked remotely within the United States
• Minimum 5 years actuarial experience in life and annuity operations
• Significant experience with various life insurance administration systems
• Significant experience with conversion projects supporting product build, testing, balancing, and sign-off
• Proven experience with various life insurance administration systems and experience with conversions
• Experience with illustration software
• Ability to understand and identify improvements to life insurance applications
• Minimum 5 years business analysis, requirements definition, testing, and production support experience
• Proven experience with life and annuity financial services applications for functions such as accounting, tax, general ledger, financial feeds
• Proven leadership qualities to direct small units of work between business and technical resources
• Experience in life insurance systems/policy conversions a plus
• Minimum 5 years of experience in life insurance financial functions (accounting, tax, general ledger, financial feeds) workflow and requirements
• Ability to understand and identify improvements to life insurance processes in the financial area
• Experience in Business Process Outsourcing a plus
• Knowledge of Life and Annuity products and processing
• Strong Math skills
• Business Process Outsourcing Experience
• Assist new employees with access questions and logon issues
• Ensure access requests are submitted timely and accurately
• Submit help desk tickets to assist the needs of all new and existing employees
• Order and distribute equipment to onsite and remote employees
• Review and approve time recorded by employees
• Assist management team with travel arrangements and expense reporting

Business Process Analysis Senior Specialist Resume Examples & Samples

• Microsoft Office products; advanced Excel skills
• Ability to perform trend analysis
• Effective time-management and organization skills
• Ability to build strong relationships
• Ability to work collaboratively with key stakeholders and interface with senior levels of management
• Ability to investigate process gaps
• Experience leading process improvement initiatives and identifying process improvement needs
• Ability to read programming code is preferred

Senior Business / Process Analyst Resume Examples & Samples

• Work collaboratively with business areas in planning, conducting, and directing the analysis of business problems to be solved with automation to enhance and/or gain business operational efficiencies
• Lead meetings and serve as a liaison to business manager and end users/subject matter experts to help identify, evaluate, and develop processes and procedures that are cost effective and meet business requirements. Work closely with business partners in translating conceptual ideas into business needs, business requirements and value-added solutions to achieve process optimization
• Analyze business processes and business problems and develop new solutions. Prepare specifications for site design and wing to wing processes; configure and deploy workflows based on approved specifications and ensure appropriate testing is completed
• Act as a mentor and resource for business users relying on workflow, SharePoint and/or quality tools and processes
• Four-year degree in Finance, Communications or related discipline or equivalent experience
• Primary administrative role in use of SharePoint for enhanced communications and business process improvement
• Experience with workflow tools
• Project lead experience
• A 4-year degree in Finance, Communications or related discipline or relevant experience equal to a 4-year degree is required
• 6-8 years of experience as a business analyst combined with extensive knowledge of applications within domain area, and the development process is required. Candidates with previous financial services and/or banking experience would be preferred
• Previous experience and involvement with SharePoint including use of SharePoint Designer and other tools for use of workflow, electronic / digital signatures, site collection management, site administration and enhanced communication is required. Previous experience with being the primary administrative role in use of SharePoint for enhanced communications and business process improvement would be preferred
• Must be able to demonstrate proficiency in the following skills

Spec, Business Process Mgmt Resume Examples & Samples

• Achieving established due dates on projects assigned
• Compiling Level 1 schedules for small projects. Compiling Level III schedules for large and/or complex projects
• Providing a weekly project status to both supervision and internal customer
• For projects, flagging schedule roadblocks in advance to supervision in writing, and offering up viable solutions. Be proactive and schedule a one-on-one meeting with supervision to dialogue before any commitment to the customer
• Responding in a timely manner to internal Customers and or supervision’s questions
• Representing customer’s perspective internally
• Leading project teams, such as the ME Contractor Labor Process Team, internally; documenting meeting minutes; close looping with the customer on action items; and advising customer of ongoing progress of the Team relating to project scheduling and budgetary compliance
• Anticipating opportunities in field of expertise, and taking action to assure those opportunities are leveraged
• Following and improving ME standard work published on-line. Ensuring current process followed is documented and published
• Continuing to improve existing and new Business Support Group’s work step instructions for financial analyses and IT analytical tool usage
• Actively contributing by offering subject matter Technical expertise to the ME Budget Planning Team, the ME Contractor Labor Team, and the Outsourced Labor Team
• Performing other business support and backup Team functions as needed
• Complying fully with all Diversity, Environmental, Health and Safety (EH&S), Ethics, Quality, International Trade Compliance (ITC) policies and procedures

Business Process Analyst Lending Services Resume Examples & Samples

• Prepare production reports, score cards, MIS templates and weekly performance reports for various processes in Global NCE
• Creating monthly dashboards and scorecards for NCE Global Non Phones employees
• Maintaining YTD repository for the site scores that include KPI like attrition, volumes, efficiency data, quality etc. i.e. NCE Global for creation of business reviews and also making adhoc presentations
• Reporting of NCE global performance data to various stakeholders on a monthly basis i.e. headcount, volumes processed, OPID changes and org chart for the department etc
• Initiating change request for employees, access deletion follow ups on movement and attrition of employees
• Providing weekly reviews to Team Leaders for all Global NCE functions i.e. Internal Data Entry, NAL Support – Queue & Phones and Portfolio Risk Review for conducting audits
• Conducting audit for weekly monitors conducted by Team Leaders and sending reports to Division leaders
• Publish and maintain data for monthly, quarterly Rewards and Recognition
• Maintain trackers on all performance metrics for analysts, team managers and site performance
• Manage projects related to the department data and metrics
• Excellent computer multi-tasking skills dealing with multiple files simultaneously
• Ability to work under pressure and multi-task with excellent attention to detail
• Shift details

Senior.specialst Business Process Analyst Resume Examples & Samples

• Provide technical expertise to review business processes/workflows, recommend best practices to align with enterprise reference architecture and strategy
• Work with cross-functional SMEs and process architects to analyze and prioritize BPM components
• Demo workflow tool and in-house components to functional SMEs and Technology teams
• Work closely with line of business project managers, technical architects and development teams to research, design, develop, test and deploy BPM solutions
• Allocate/coordinate work within or across teams distributed globally
• Create Proof of Concepts
• Operate within an agile development environment
• Java / J2EE development, Spring MVC framework, web-service - REST APIs is required
• Hibernate/JPA, JDBC implementation is required
• Knowledge of Oracle DB, SQL skills is required
• Experience in Activiti/Alfresco/ JBPM/Drools preferred or any other BPM/ECM/BRMS open source products would be considered
• Strong analytical, verbal and written communication skills
• Good understanding of Test Driven Development (TDD)
• Good problem solver and self-starter
• Agile / Scrum and continuous integration / delivery experience preferred
• Angular JS, Git, Maven, Jenkins experience preferred

Business Process / Documentation Analyst Resume Examples & Samples

• Prior experience developing process materials, specifically process maps and supporting procedure documents
• Candidate must be a strong technical writer with solid consulting skills to communicate with various organizational levels
• Candidate must be very organized, detail-oriented, and possess the ability to manage multiple tasks simultaneously with a focus on developing high quality deliverables
• Previous consulting experience and exposure to VA OI&T organization and systems is desirable
• Bachelor’s Degree from an accredited college or university in a related field
• Travel may be required

MB Business Process Analyst Resume Examples & Samples

• Responsible for gathering the business requirements working with our business partners (i.e. Compliance, Legal, Capital Markets, Products, Sales, Support, Underwriting, Closing) to ensure their needs and wants related to the assigned project are addressed
• Drive discussions, provide input and assist with setting requirement priority
• Work closely with assigned Bus PM and IT PM to ensure on time delivery of prioritized projects
• Partner with IT team to explain the business needs and wants, making sure requirements are covered in a JIRA story
• Conduct Demos for IT partners to share business knowledge around system/process
• Review Test scripts, Test Output and participate in defect triage. Make recommendations to gain testing efficiencies
• Working with Training and Business Readiness prior to Project Deployment to accomplish a smooth rollout
• Assist with any Internal and External Exams and Audits
• Undergraduate degree or equivalent work experience, preferably in financial services, information technology or systems analysis and design
• Excellent problem solving, critical thinking, and analytical skills
• Partner with IT team to explain the business needs and wants, making sure requirements are covered in a JIRA story and the Acceptance Criteria covers all scenarios
• Assist with any Internal and External Exams and Audits. Reduce Manual Work Arounds by suggesting alternatives
• Utilize knowledge of "workflow" to make recommendations, identify issues and determine the root cause in order to provide a solution
• Minimum of 3 years of Mortgage Banking experience required

Senior Accountant Business Process Solutions Resume Examples & Samples

• Preparation and posting of journal entries, ensure accounting books comply with local statutory requirements and accepted policies and procedures for entities with various domain of activities (including accounts payable, accounts receivable, travel expenses, banking processes)
• Handle accounts conversions from other accounting standards (usually US GAAP or IFRS) to local GAAP and identify the adjustments that bring certain Group rules to local GAAP
• Work with different charts of accounts and their mapping and multiple of cost centers
• Preparation of month-end close to ensure that statutory closing is prepared timely to enable submission of corporate reporting, preparation of group reporting package, balance sheet and P&L reconciliations, statutory financial statements
• Follow and keep track of all the projects allocated while continuously improving the processes towards optimum effectiveness and efficiency
• Accounting degree is a must, Certified Chartered accountant (member of “CECCAR”/or soon to be) would be a significant advantage
• Minimum 3 years of experience within an accountant role is a must (further experience in a consultancy company would be an advantage)
• Solid statutory accounting, reporting and tax knowledge
• Fluency in English (both written and spoken) is required to work within our international business culture
• Computer literacy (NAVISION, SAP) would also be considered an advantage
• Solid analytical skills, ability to meet deadlines, strong focus on efficiency and client orientation
• Excellent team player with very good interpersonal and communication skills

Business Process Re-engineering Analyst Resume Examples & Samples

• Participate in walk through discussions with Subject Matter Experts and translate steps into detailed desktop procedure manuals for the current state
• Create process flows to map steps and write detailed narratives to complement each step
• Navigate through current tools/systems to validate effectiveness of documented procedures
• Meet established deadlines to deliver desktop procedure manuals
• Define the future state process maps and narratives to fill gaps from requirements to system capabilities, as required
• Bachelor of Science or Arts Degree in Accounting, Finance, or Management with 4+ years of experience
• Demonstrates strong oral and written communication skills
• 1+ years of experience documenting financial policies and procedures
• 1+ years of experience using Microsoft Visio and/or BPM Blueprint and/or similar process flow software
• Knowledge of and/or experience with federal financial regulations to include OMB Circulars (A-11, A-123, A-50, A-127, and A-136), Federal Managers’ Financial Integrity Act (FMFIA), and Federal Financial Management Improvement Act (FFMIA)
• Prior experience with a shared service provider implementation
• Knowledge of and/or experience with financial system/Enterprise Resource Planning (ERP)and/or system implementations
• Experience on a federal financial process improvement project with demonstrated ability identify efficiencies and provide recommendations
• Six Sigma Certification a plus (green, black, or yellow)
• Must be eligible to obtain DHS Suitability Clearance (US Citizenship)
• Develop new processes that do not currently exist to enable new services introduction
• Identify gaps in existing processes applied to new services
• Ensure alignment with finance to enable accurate revenue recognition
• Create comprehensive documentation to reflect end to end process along with appropriate detail to allow standalone clarity
• Contribute to definition of comprehensive set of business requirements / user stories for new service development – work closely with IT organizations
• Ensure correct organizations and SME’s across functions and regions are identified for process development and assist in identifying owners for implementation and ongoing operational management
• Engage appropriate external partners to gain alignment on new processes
• Identify and execute methods to test proposed process flows to ensure successful operationalization
• Drive the process change from validation until fully operational in coordination associated teams (operational, training, reporting and others)
• Employ project management and quality improvement methodologies (L6S) as appropriate
• Build strong linkages and business process management knowledge in the area of Q2C and related functions
• Maintain operational process knowledge, update documentation in appropriate repositories (SharePoint)
• Demonstrate passion for our Customers and Partners (operational teams)
• Ensure that all activities are conducted within the established legal requirements, audit regulations and HP policies
• Achieve individual objectives, as agreed with the direct manager/supervisor at the beginning of HP’s fiscal year and as reflected in HP’s performance management tool (i.e. Workday)
• Performs additional activities related to department’s activities as assigned by managers
• Care for / secure the department’s equipment under his/her ownership during the duration of his/her employment
• Ensure proper backup and handover during vacation and other absence
• Respect HP’s rules of confidentiality and private information policies
• Bachelor's or Master's degree in Business Management, Engineering, Computer Sciences, or equivalent
• Minimum 10+ years’ experience
• PMP/PMI certification preferred
• L6S Green Belt / Black Belt certification preferred
• Experience utilizing project management and development tools: MS Project, Agile Manager
• Highly skilled at Visio
• Adept at Excel, Word, PowerPoint

Technical Business Process Analyst Resume Examples & Samples

• Translates user experience and business requirements into defined specifications and inspires the Engineering team to develop high performing user friendly applications
• Work with IT teams to make sure that the workflow reflects the customer's needs and ensure consistency among features
• At least 5 years of experience in a business process analyst role with a mid-sized, global organization
• Six Sigma Green-belt / black-belt certification strongly desired
• Must be Client-focused and possess an exceptional customer service mindset with proven ability to respond quickly to customer needs
• Experience in Consumer Goods industry strongly desired
• Experience implementing and supporting complex business changes into organizations (change management)
• Track record of building efficient operations models for organizations through process optimization and technical solutions
• Experience translating business needs into functional requirements
• Expert in creating Letter of Understanding (LOU / Project Charter), business cases, business process models, information flows and data models
• Strong verbal, presentation and written communication skills are a must
• Must be able to work independently with minimum oversight
• Ability to effectively negotiate with key business leaders and partners required
• Working knowledge of general productivity tools like Outlook, SharePoint, Lync, MS-Office, OneDrive
• Four year degree required in business or related field

Business Process Control Senior Manager Resume Examples & Samples

• Act as a partner to assess, advise and support the business over the implementation of an efficient and effective business processes and control environment at the LEGO Group, primary in Europe, but also collaborating with teams in the US, Singapore and Shanghai
• Execute end-to-end business process reviews to assess control efficiency and effectiveness and work with our business stakeholders to implement controls improvement initiatives
• Perform reviews on various LEGO sites to improve the control environment
• Conduct investigations in collaboration with other specialised functions
• Collaborate with a diverse range of stakeholders from sales and marketing, finance, legal, procurement, IT etc
• Travel 30-60 days per year depending on the projects you work on

Director to Head Business Process Control Resume Examples & Samples

• You have several years of experience within auditing, finance and risk management functions giving you an extensive understanding of business processes and management systems
• You have a solid leadership track record from working in a global company and have demonstrated strong change management capabilities
• You exhibit an open mind and the ability to create ties across functions and cultures, just as you know how to use your functional expertise to act as a 'go to' person for other experts
• SAP experience is a plus and any experience with implementing Sarbanes Oxley (SOX) as well as operating in a SOX compliant regime would be highly welcome
• You are fluent in both English and Chinese with excellent written and oral communication skills and an ability to communicate messages in a simple and convincing manner

Business Process Developer Resume Examples & Samples

• Partner with industry and technology experts to develop high quality deliverables across all phases of a project, from participating in the requirements, design and build phases; delivering high-quality deliverables, through to user acceptance testing
• Actively participate in the Scrum processes used to develop solutions, providing continuous feedback and implementing changes to our development
• Leverage your industry experience to consult and influence the frameworks direction, in the pursuit of Pega best practices
• Mentor more junior members of the team to improve their technical and functional knowledge and skills
• Bachelor’s /Master’s Degree or equivalent
• 5 to 7 years of strong and in-depth knowledge of Healthcare / CRM / Insurance / Financial Services domain
• Ability to quickly connect business requirements to the functional capabilities of an application with a strong technical bent of mind
• Proven ability to co-ordinate a diverse set of business users to develop cohesive and streamlined requirements, documentation and user acceptance criteria
• Proficient with technology-based tools and processes

Assoc Business Process Analyst Resume Examples & Samples

• Analyze business and user needs, document requirements, and translate into proper system requirements specifications
• Support internal and external stakeholders in their use of IT commercial solutions
• Learn and apply existing and new system processes, methodologies, and skills for the development of systems which contribute significantly to the business
• Create various scope options dependent on priorities and cost/benefit expectations
• Identify, understand and document alternate solutions to meet business requirements, in partnership with technical team
• Coordinate input, consensus and approvals from business partners regarding functional and system requirements
• Coordinate knowledge sharing sessions with the development and test teams throughout project design and development stages
• Partner with technical team to assist with design decisions and estimate for project tasks and change requests
• Bachelor’s Degree in a technical field
• Two years of relevant work experience
• Generate and facilitate TO and Line of Business (LOB) work planning processes, including multi-year planning, annual planning (DET), strategic planning (S1/S2), and TO regulatory filings
• Govern the systems and tools that TO and Asset Strategy use to plan and manage the efficient execution of work, including ensuring systems alignment with existing business processes, addressing systems or process enhancement requests, monitoring and improving system usage, as well as providing user support, communications and training
• Provide TO-level reporting and analysis for work planning and efficient execution, and drive improvement in work plan quality through analytics
• Provide resource management governance, reporting, and analysis to manage macro-level resource demand and supply, implement resourcing decisions with the LOBs, and drive improvement in resource plan quality
• Implement relevant performance metrics and scorecards for TO, along with related online tools for accessing metric performance
• Ongoing verification of change document quality
• Communicate with peers inside and outside of the department, providing information or exchanging data
• Maintenance of change log system and established metrics
• Under the direction of the Expert Analyst, Coordination of the Senior CCB and other lower level change control meetings, including tracking of related actions for accountability
• Development of training material for ongoing training after the initial implementation
• Support audits and related corrective actions
• Performs analysis on complex data models requiring customized reports and data and presents recommendations
• Performs complex quality assurance on data to ensure accurate data is used in reports , resolves issues as needed
• Develops and tracks metrics that provide data for process measurement, business operations or risk assessment
• Conducts root cause analysis and develops corrective actions to resolve deficiencies
• An understanding of Project Management Fundamentals
• Develops process improvement and data solutions to address complex business issues
• Requires little to no supervision
• BS in Business, Finance, Economics, Engineering or related discipline or equivalent work experience
• 4 years of related work experience
• Broad knowledge of different qualitative and quantitative analytical methods, approaches and tactics
• Organizational and time management skills
• Skilled at developing and delivering multi-mode communications that convey clear understanding of the unique needs of different audiences
• Adaptable to changing business conditions and ambiguity
• Ability to run what-if modeling analysis and understand how different factors affect business outcomes
• Extensive experience with using MS Excel
• Lean Six Sigma (LSS) certification, Green Belt
• General knowledge and understanding of utility business drivers
• Proficiency with MS Access
• Knowledge of Project Management methodologies and best practices
• Effectiveness and Root Cause Analysis: Evaluates and measures success of various business processes, practices and procedures and identifies opportunities for improvements
• Compiles and analyzes data, documents work process and procedures, conducts internal and/or external surveys and interviews in order to identify and quantify issues and recommend solutions
• Metrics and Reporting: Develops and tracks business process related metrics. Develops and maintains standard, custom and ad-hoc reports
• Training Content Development and Delivery: May develop and/or deliver end-to-end process training in a one-on-one or group setting
• Performs root cause analysis on complex processes that requires customized reports and data
• Develops new or revises existing data analysis to predict business outcomes selecting from various complex variables
• Conducts studies and develops and uses metrics to develop recommendations related to business strategy and operations. Presents findings and proposed recommendations to leaders

Nmmes Business Process Reengineering Specialist Resume Examples & Samples

• Identify and document the business processes
• Identify gaps in processes and document options on how to improve them through defining requirements and validating process diagrams
• Identify which processes are supported by an application, what data supports a process, and what technology infrastructure is in place to support a process
• Relate organizational units to business processes, and validate business architecture with subject matter experts
• Perform extensive documentation analysis to identify impact based on change requests

PSC Business Process Analyst Resume Examples & Samples

• Understands complex Procurement & Supply Chain (PSC) processes and exploits opportunities
• Solicits business requirements and comprehends basic-to-complex business issues; translates business needs into understandable requirements
• Creates as-is and to-be process flows; analyzes current and future state process models and determines the changes necessary for arriving at the improved state
• Researches best business practices within and outside of the organization to provide best industry practices
• Super User for Procurement and Supply Chain systems
• Troubleshoots PSC Systems; uses understanding of system setup, interdependencies and data flow to resolve issues; works with technical resources to design, develop, test and implement resolutions, including the creation and maintenance of test scripts
• Participates in PSC related projects on the business side and develops business processes, procedures and work instructions as required
• Functions as PSC liaison with Information Technology (IT), and other groups on PSC systems related matters; functions as PSC liaison with 3rd parties on process enhancements: freight forwarder and strategic vendors; develop/maintain functional requirements and system documentation
• Recommends process improvements, innovative solutions, policy changes and/ or major variations from established policy that must be approved by appropriate leadership prior to implementation
• Provides end user training for new users and on-going training to ensure the effective execution of standard processes and full utilization of PSC systems; assists with rollout related to new systems and initiatives
• Bachelor’s degree in Economics, Finance, Supply Chain, Information Systems, Engineering or related fields
• Proficient in MS Office (Excel, PowerPoint, and Word)
• Able to travel (both domestic and internationally) up to 15%
• Minimum of 3 years of experience in a similar role
• Master’s degree in Supply Chain Management, or MBA in Operations or Information Systems (or equivalent)
• Experience using Oracle applications as a Super User (iProcurement, Purchasing, Sourcing, eAM, Inventory, Order Management, iSupplier, Supplier Lifecycle Management)
• Participation in an ERP implementation project
• Proficient in MS Project and Visio

Senior Business Process & Controls Analyst Resume Examples & Samples

• Must be detail oriented and able to produce high quality deliverables effectively and efficiently with excellent writing and communications skills
• Ability to work in a team setting as well as independently and under tight deadlines
• Must be professional in their interaction with internal and external stakeholders
• Advanced planning and project management skills with ability to effectively manage work load
• Ability to manage multiple projects concurrently to meet deadlines
• Ability to build relationships with staff and management at all levels
• Familiarity with an audit management system (ex.: TeamMate, MetricStream, WDesk) a plus
• Strong PC skills
• Experience in the technology industry a plus (SaaS)
• Experience with WorkDay, NetSuite, Bill.com or Ultipro systems a plus
• Willingness to learn and offer up ideas on how to improve company and team operations

Business Process Analyst, Ceps Resume Examples & Samples

• Supply aggregators and/or planholders plan specific requirements based upon Guardian’s internal systems and standard formats
• Work with aggregators and/or planholders to understand their abilities to pass us data and provide solutions to situations/formats outside of Guardian’s standard formats
• Handle complex calls requiring research and explanations
• Report system related problems
• Actively participates in team meetings
• Strong computer skills: MS Access and MS Excel
• Requires ability to function in a team environment and build strong working relationships
• Experience working in insurance industry preferred

Business Process Analyst, Expert Resume Examples & Samples

• Bachelor of Science in Engineering, Business, Statistics, Mathematics or related field or equivalent work experience
• 6 years of related or equivalent work experience
• MBA or equivalent graduate degree
• Management consulting experience a plus
• LSS Green Belt, Black Belt, or Master Black Belt
• Creative problem solving skills to develop process solutions
• Extensive knowledge of different qualitative and quantitative analytical methods, approaches and tactics
• Broad expertise in business process, root cause process improvement and data analysis concepts, methods and techniques
• Strong analytical and writing skills to create compelling business cases based on complex business environments and inputs
• Influence skills to effectively gain buy in from leaders inside and outside of the department
• Project management skills to lead large and complex projects working with cross-functional teams
• Organizational, prioritization and multi-tasking skills
• Advanced skills in Microsoft Office, Project, Visio or similar software
• Utility experience a plus
• Performs root cause analysis on highly comple x process that have cross functional impact
• Applies advanced knowledge to wide-ranging process issues affecting the business
• Develops innovative process solutions to address complex business issues. Presents findings and proposed recommendations to leaders
• Develop business cases in support of strategy or change initiatives
• Works with and leverages relationships with Directors and Managers across process functions / PG&E
• Develops/delivers end-to-end process training materials to better support business needs
• May manage cross-functional projects or initiatives
• Leads projects, determines scope, budget, timeframes, forms teams, assigns tasks, manage resources, and issues
• May provide direction and coaching to other Business Process Analysts
• Creation/Management of credentialing master database
• Quantify the most common credential categories and enact process to continuously keep current
• Survey each BSC Team member’s affiliations with credentialing institutions and pending requirements
• Maintain documentation retention protocols, storage and archives
• Improve various processes such as new hire credentialing, credentialing expiration monitoring, new policy enactment, etc
• Function as a liaison between the other cross-functional offices, including BSC Occupational Nurse, Sales Training Department, Office of Representative Credentialing, etc
• Respond to ad hoc credentialing requests from Directors of Marketing, Customer Education Specialists, and Vice President of Marketing, members of the Field Sales Organization and Internal Teams such as R&D and Marketing. Document all processes and procedures
• Minimum High School diploma (Bachelor’s degree preferred or equivalent work experience)
• Minimum 3 years of business support work experience
• Strong organizational skills with the ability to manage multiple tasks in a fast paced environment
• Strong system skills. Must be proficient in MS Office
• SAP/Documentation system experience preferred
• Prior BSC work experience preferred
• Develop deep expertise on planning processes and RR capabilities
• Work with site BPL’s to identify opportunities to improve the effectiveness and efficiency of the production planning, production scheduling and the overall SIOP processes
• Work with site BPL’s to prioritize and gain alignment for implementing the planning process improvement opportunities. Establish communication channels to highlight agreed priorities, set deliverable expectations and report actual performance for the group
• Build content and processes to deliver new user and refresher training to the site BPL’s
• Drive processes to ensure data integrity and consistency across SAP, RR and other supporting systems
• Collaborate with the RR Demand, RR Distribution, Control Tower, IS and other functions to define and implement end to end process improvements opportunities
• Support the site BPL’s in resolving end user system and process issues
• Foster a community of BPL’s that shares best practices and drives innovative ideas for further improving our planning processes
• Bachelor’s degree in Supply Chain, Manufacturing, Business, IS or related field
• 7+ years of Materials / Supply Chain planning, Business process or Systems experience
• Experience of supply, demand and distribution planning in RR
• Highly adaptable, flexible and willing to accept new ideas, processes, and procedures
• Strong project management and ability to lead
• Detail oriented and organized. Performs to a high level of accuracy in all tasks
• The job requires 15% travel to visit BSC manufacturing sites and flexible schedule to accommodate multiple time zones
• Diploma in Project Management
• Leads large scale projects and project teams; able to work independently on complex business issues
• Facilitates project team and/or business subject matter experts in process related improvement discussions
• Identifies data needs and interprets data to support process improvements; prepares and implements data collection plan
• Summarizes insights concisely and clearly; translates findings into a compelling story and recommendation to drive to decisions
• Analyzes data and metrics to quantify business results and/or identify improvement opportunities
• Analyzes processes, deconstructs and documents multiple layers of a process; identifies waste and root causes
• Summarizes information and effectively communicates analyses in writing and verbally to customers
• Attends team meetings, phone conferences, and training as scheduled or needed
• Travel required: approximately 25% depending on the project most commonly to Denver, CO; Irvine, CA; Malvern, PA or Nashville, TN
• Bachelor’s degree in Industrial Engineering, Engineering Management or related technical field required; Master’s degree strongly preferred
• Two (2) to four (4) years related analytical experience required
• Exposure and experience working with process improvement methodologies such as BPM, Six Sigma and/or Lean; certification preferred
• Project Management experience required; PMP certification preferred
• Prior healthcare industry experience and reimbursement/revenue cycle experience preferred
• Proficient in MS Visio, MS Project, MS Access, MS Excel, SharePoint, Tableau
• Experience using office applications (Word, Outlook, PowerPoint, etc.)

Business Process Outsourcing Manager Resume Examples & Samples

• Accountable for managing performance of agreed upon services delivered by the Financial Shared Service center
• Responsible for overall governance with business partners and service provider. This includes management of relationships, performance, contract and compliance
• Cultivate a customer service based culture within Financial Shared Service center to promote appropriate engagement and excellence in services for business partners
• Bachelor's Degree
• 4+ years of experience in Sourcing and BPO Outsourcing
• Strong negotiation skills with experience in outsourcing contracts and compliance
• Proven success in client service relationship management within a Matrix organization
• Superior written and verbal communication skills to convey overall engagement objectives and maintain open lines of communication between internal stakeholders and the outsourcing service providers
• Prior success in driving execution under pressure to meet strict timelines
• MS PowerPoint & Excel Intermediate level
• Must have excellent reading comprehension and the ability to understand complex third party contracts
• Relationship management: consultative, collaborative, and client-oriented
• Able to work across cultures effectively, valuing diversity within a virtual team. Working knowledge of international business practices
• Creating a learning environment, open to suggestions and experimentation for improvement
• Visio & MS Project are nice to have
• Six Sigma nice to have

Senior Claims Business Process Analyst Resume Examples & Samples

• Create and edit requirements, specifications, cost benefit analysis and recommendations to proposed solutions
• Facilitate development of process documentation
• Follow standard programming guidelines and requirements as set by team
• Standard documentation and tracking processes
• Uses pertinent data and facts to identify and solve a range of problems within area of expertise
• Provides explanations and interpretations within area of expertise
• 1+ years of specific experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
• Intermediate level of proficiency with PC based software programs and automated database management systems (Excel and PowerPoint)
• Intermediate level of proficiency with Access
• Proficient with SQL
• Proficient with MS Project

Senior Claim Business Process Analyst Resume Examples & Samples

• Drive process to develop and obtain claim universe data files
• Develop and execute quality assurance business process to validate claim data universe files to ensure the data files are accurate and complete
• Develop and execute focus reviews to measure claim process accuracy and timeliness
• Coordinate onsite audit process for Claims including data files, case files and walk-throughs
• Create reports and analysis to provide claim audit readiness and onsite audit progress updates
• Take ownership of claim-related deliverables, partnering with business, compliance and IT to develop and enhance audit readiness and data universe reporting processes
• Develop claim data dictionary in partnership with Claim Operations to document data definitions and business rules
• Define claim business requirements for automated data validation and control reports
• Identify and document data universe and process gaps
• 3+ years’ professional experience
• Strong preference for candidates with healthcare experience, including Claim process, quality, external audit, compliance or systems experience
• Knowledge of federal and state medical claim processing regulations for government sponsored health insurance
• Advanced project management and skills training
• Strong preference for candidates that have worked in a consultative environment building relationships and influencing business partners
• Minnetonka, MN location preferred; other locations will be considered
• Self-motivated with the ability to work both independently and in a team environment

Senior Appeals & Grievances Business Process Analyst Resume Examples & Samples

• Drive process to develop and obtain appeal and grievance universe data files
• Develop and execute quality assurance business process to validate appeal and grievance data universe files to ensure the data files are accurate and complete
• Develop and execute focus reviews to measure appeal and grievance process accuracy and timeliness
• Coordinate onsite audit process for Appeals & Grievances including data files, case files and walk-throughs
• Create reports and analysis to provide appeal and grievance audit readiness and onsite audit progress updates
• Take ownership of appeal and grievance-related deliverables, partnering with business, compliance and IT to develop and enhance audit readiness and data universe reporting processes
• Develop appeal and grievance data dictionary in partnership with Appeals & Grievances to document data definitions and business rules
• Define appeal and grievance business requirements for automated data validation and control reports
• Create templates and job aids to drive consistency in universe data file development, data validation & quality assurance processes, onsite audits and results reporting
• Bachelor degree or equivalent experience
• 3+ years’ hands-on Project Management or Six Sigma experience across the project lifecycle
• 2+ years’ experience working in a matrix organization across departments to achieve project and operational objectives
• Proven analytical skills to evaluate data files / sets, including data relationships
• Demonstrated experience delivering business process or system changes
• Advanced proficiency in Word formatting, styles and tables
• Advanced proficiency in Excel functions, pivot tables, data filters, control charts, and pareto charts
• Advanced proficiency in PowerPoint tables, charts and graphs
• Strong preference for candidates with healthcare experience, including Appeal & Grievance process, quality, external audit, compliance or systems experience
• Knowledge of federal and state regulations for appeal and grievance processes for government sponsored medical and prescription drug insurance
• Six Sigma / operational excellence training
• Excellent oral and written communication skills; ability to communicate effectively, and in a clear and concise manner
• Excellent time management, organization, and prioritization skills
• Ability to multi-task, managing multiple projects and activities
• Must have claims and/or encounter related experience
• Familiar with State of AZ (AHCCCS) Medicaid claims and encounter rules
• Preferred experience working in CSP Facets claims platform
• Familiarity with claims or encounter research is a must
• Experience on COSMOS claims platform a plus
• Ability to work independently with data. Must have basic skills in Microsoft excel, word, and access database
• Ability to work independently with data
• Must have basic skills in Microsoft excel, word, and access database
• Ability to work with internal partners on research issues and the ability to be flexible with those partners
• Provide analysis and reporting
• Able to learn multiple applications for research purposes
• Able to extract data from various tools available and interpret data against company reimbursement rules and/or AHCCCS rules for claim submission and payment
• Good communication skills are important as well as the ability to translate data analysis into use for possible action
• Investigates non-standard requests and problems, with some assistance from others
• Works exclusively within a specific knowledge area. Prioritizes and organizes own work to meet deadlines
• Provides explanations and information to others on topics within area of expertise
• Must be able to work with multiple lines of business in Arizona (different Medicaid lines of business and Medicare)
• 2+ years of claims and/or encounter related experience
• Strong experience with MS Excel (spreadsheets, formulas, V look ups, pivot Tables) Access (creating and editing Tables and basic queries) and Word (creating and editing spreadsheets) experience
• Ability to extract data from various tools available and interpret data against company reimbursement rules and/or AHCCCS rules for claim submission and payment
• Undergraduate Degree or higher
• Experience on COSMOS claims platform
• Experience working in CSP Facets claims platform

Admin, Business Process Resume Examples & Samples

• Manage data, procedures and/or processes related to function
• Coordinate, organize and/or lead administrative tasks in support of functional area
• May assist professional and technical staff with special projects
• Provide data and information to other functions on processes and procedures, as requested
• Uses software for functional area, to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations
• May design processes to enhance work flow
• Provides data and information to others on functional unit processes and procedures
• Minimum High School diploma and currently pursuing Bachelor's degree in Business or Finance
• Minimum 0-1 years of business support work experience
• Bachelor’s Degree in Business, Data Science, Computer Science, Applied Math or a related field
• Around 10+ Years of Enterprise Strategic Planning and Business Strategy Framework
• Familiarity with Lean Six Sigma methodologies or a related field
• Knowledge of statistical concepts and methods with a background in data science, mathematics, computer science, economics, system engineering
• Experience with several data analysis/software packages including but not limited to: SPSS/SPSS Modeler, SAS, Tableau, R Studio, Oracle SQL Developer, Cognos, or Open Source
• ITIL and ITSM familiarity; certifications desired
• PMP certification desired
• Strategic planning certifications/credentials desired
• 6+ years of experience with managing and delivering process improvement projects
• 4+ years of experience with project management
• 3+ years of experience with interfacing and presenting to executives
• Experience with commercial or military logistics and presenting complex subject matter to diverse audiences, including senior government officials and senior members of the firm
• Knowledge of supply chain management principles
• Ability to develop high-quality spreadsheets, papers, presentations, and various data products in support of C4ISR sustainment strategy
• Ability to manipulate project management software to manage complex, lengthy tasks in support of multiple government agencies
• Experience with supply chain management in the commercial sector, the government, or as a military member
• Experience with Visio or iGrafx
• LSS Master Black Belt or Black Belt Certification
• Lead cross-functional process improvement projects
• Build effective teams and draw on the strengths of team members
• Formulate and implement strategic plans, while anticipating approaching problems and opportunities
• Utilize Change Management tools to ensure successful implementation
• Provide business objectives alignment and business return-on-investment perspectives in the review, approval, and prioritization of process development/improvement projects at GA-ASI
• Properly scope the projects in order to minimize potentially conflicting goals and to maximize synergy and mutual benefits
• Manage a portfolio of all process and automation efforts at GA-ASI
• Enable cohesive and effective communication of visions, strategies, directions from the executive team to process and information technology communities
• Typically requires a bachelors degree, masters degree or PhD in engineering or a related technical discipline from an accredited institution and progressive engineering experience as follows; nine or more years of experience with a bachelors degree, seven or more years of experience with a masters degree, or four or more years with a PhD
• Must Have Strong Leadership skills, independent and unbiased, capable of quickly gaining trust and loyalty and inspiring/coaching others toward achievements
• Must display knowledge of statistical techniques and software such as Minitab. Excels in analyzing relevant and essential facts and adjusting work procedures for maximum efficiency
• Make sound decisions when faced with multi-faceted problems by effectively weighing risks, uncertainties and assumptions
• Must be able to adapt and apply skills in a wide variety of areas in a quick changing environment
• Must be able to make favorable impressions and easily gain trust and respect from others, while developing positive and effective working relationships with superiors, subordinates, peers, customers and others
• Must demonstrate active and focused listening skills, asks thoughtful questions, and listens objectively and with an open mind
• Must be proficient with Microsoft Office Suite such as Word, Excel, PowerPoint, Project and Visio. Proficiency in other process-related software is a plus
• Knowledge and experience with Systems Engineering principles is preferred
• Maintain a single source of truth by managing a portfolio of all process and automation efforts at GA-ASI
• Typically requires a bachelors or masters degree in engineering or a related technical discipline from an accredited institution and two or more years of engineering experience with a bachelors degree
• Must display knowledge of statistical techniques and software’s such as Minitab. Excels in analyzing relevant and essential facts and adjusting work procedures for maximum efficiency

Business Process Anlyst Stf Resume Examples & Samples

• Collect and analyze the project’s business requirements and transferring the same knowledge to development team
• Communicate effectively with external clients and internal teams to deliver product’s functional requirements like screen, interface, and GUI designs
• Document the acquired results of analysis and workflows as well as obtaining sign-off from the appropriate client
• Coordinate with the groups of business unit who test, validate, evaluate new applications and functions, and determine issues in services and software
• Manage any change requests related to the working project plans daily to meet the agreed deadlines

Business Process Anlyst Senior Resume Examples & Samples

• Evaluate the data collected through task analysis, business process, surveys and workshops
• Provide suggestions to the development team during the development stage of product to meet the client’s business needs
• Prepare accurate and detailed requirement specifications documents, user interface guides, and functional specification documents
• Design and executing the test scripts and test scenarios
• Work under general supervision, a wide degree of creativity and latitude required
• Preferred work locations in Clearwater, FL; Austin, TX or Charlottesville, VA however the opportunity is also open to a virtual assignment
• Minimum five years of experience participating in BPR activities with two of the five years of experience using process improvement methodologies, e.g., Lean Six Sigma
• Minimum of Bachelor’s Degree from an accredited college or university in a business discipline
• Strong attention to detail and organizational skills. Excellent communications skills
• Must have active TS/SCI with Poly**

Business Process Reengineering Specialist Resume Examples & Samples

• Applies process improvement and reengineering methodologies and principles to conduct process modernization projects. Duties include activity and data modeling, developing modern business methods, identifying best practices and creating and assessing performance measurements
• Responsible for effective transitioning of existing project teams and the facilitation of project teams in the accomplishment of project activities and objectives
• Provides group facilitation, interviewing, training, and provides additional forms of knowledge transfer
• Key coordinator between multiple project teams to ensure enterprise-wide integration of reengineering efforts
• Assist the Program Manager in working with the Government Contracting Officer (CO), the contract-level Contracting Officer's Technical Representative (COTR), the Government Task Manager, government management personnel and customer agency representatives identifying appropriate resources needed, and developing the schedule to ensure the timely completion of the tasks milestones and final acceptance
• May serve as a technical authority for a particular task area
• As a staff specialist or consultant, resolves unique and unyielding systems problems using new technology. Completes tasks within estimated time frames and budget constraints. Interacts with client management personnel. Prepares activity and progress reports regarding all assigned tasks. Reports in writing and orally to company and client representatives
• Acts as a recognized technical expert and functions as the highest-level individual contributor in at least one technical area. Utilizes expertise in business management practices, industry requirements and information technology disciplines to develop technical and/or business solutions to client problems
• Bachelor’s in Science in Information Technology or Cyber Security or similar technical degree and 15 years’ of experience
• 12 years’ experience assessing and enhancing IT systems security policies and procedures in response to the regulatory requirements associated with Federal and International standards
• 12 years IT Security experience with extensive knowledge in security regulations and security assessments having developed numerous security C&A (or SA&A) and ATO on a range of systems including classified systems
• Strong working knowledge with NIST Special Publications and the NIST SP 800-37 SA process/methodology
• Active Secret clearance
• Certified Information Security Manager (CISM)
• Certified Information Systems Auditor (CISA)
• Certified Authorization Professional (CAP)
• Experience conducting FISCAM-based security audits of Federal Government IT Systems
• Experience with DISA STIG configuration requirements
• Experience with Department of Justice information systems
• Experience with the use of the using DOJ Cyber Security and Assessment Management (CSAM) system application
• Prefer Security Tool experience e.g. FoundStone, Nessus/Tenable, DBProtect, AppDetective, Tivoli/BigFix, Sharepoint, Guardium, WebInspect
• Active Top Secret Clearance with DOJ

Business Process Analyst Engineer Resume Examples & Samples

• Bachelor’s Degree and a minimum of 3 years’ related experience required for the level 2 role
• Bachelor’s Degree and a minimum of 6 years’ related experience required for the level 3 role
• Active DoD Top Secret Security Clearance is required. In addition, selected candidate must be able to obtain and maintain a favorably adjudicated DHS background investigation (EOD) for continued employment
• Must be a team leader, proactive, and possess excellent problem solving and organizational skills

Business Process Analysis Manager Resume Examples & Samples

• Perform manager responsibilities for the task order including: planning, risk management, budgeting, forecasting, scheduling, status reporting and be accountable for the overall performance of the task order
• Provide oversight and guidance to a team of resources on separate work orders with distinct project activities
• Ensure quality of all deliverables produced under the task order and the adherence to Northrop Grumman and program standards and guidelines
• Support the customer in an advisory capacity in the analysis, planning and communications efforts for the overall task and individual work efforts
• Provide guidance and support to the team, as needed, in the technical analyses of the existing architectural components of the notice generation system, including any business processes/rules related to these applications
• Assist team members, as needed, in developing work products in order to meet customer deadlines
• Facilitate and participate in meetings with customers to gather and document requirements and setting overall project direction
• Lead the Northrop Grumman team and collaborate with multiple customer teams in the execution of the activities under the task order
• Bachelor’s Degree and 10 years of related experience. 14 years of experience will satisfy degree and experience requirements
• Minimum of 5 years of hands on and demonstrable combined experience in: as a data/system/QA analyst; experience and working knowledge of big data / Hadoop technologies such as Pig, Hive, Map Reduce, Java, Syncsort, Informatica, and Unix shell scripting; experience with Business Intelligence (BI) tools such as Tableau, OBIEE
• Candidate must have minimum of 1 year experience working on a BI project
• Previous experience leading technical teams of 5-10 resources
• Must have past demonstrated technical experience with and an in-depth knowledge of the SDLC
• Demonstrated strong technical writing skills and must have the ability to design and write SDLC documents (Requirements, System Design Specifications, Use Cases, User documents) from existing or proposed systems
• Understanding or experience with mainframe and distributed computing environments
• Strong understanding of enterprise architecture components, COTS packages, and web based applications
• Experience with web based technologies
• Must be a self-starter and take responsibility for completing assignments on time
• Must be able to obtain and maintain a Position of Public Trust clearance
• Must be a US Citizen or US Permanent Resident (green card holder)
• Project Management Certifications such as: Certified Associate in Project Management (CAPM), Project Management Professional (PMP), or Program Management Professional (PgMP)
• Certifications in Certified Scrum Master (CSM) or Professional Scrum Master (PSM)
• Prior SSA experience
• Experience in leading complex projects from initiation to completion on time and within budget
• Assist government leaders in defining the vision and determining the direction of change through a period of major government transformation
• Assist in the development of enterprise architectures at the department and agency business level, identifying their core competencies, defining measures, and identifying capabilities
• Help government leaders to translate their mission, vision, goals and strategies into actionable programs within a coherent concept of operations
• Analyze the current state and support the design of objective future business operations for federal departments and agencies in order to aid Government decision making
• Provide assistance to federal agencies in continuous process improvement efforts such as Lean Six Sigma programs, as well as business process reengineering (BPR) projects
• Assist in assessing the alignment of services and technology with desired business/mission strategies and objectives, concept of operations, business processes, roles, organizational structures and technology standards
• Provide functional support in planning, evaluating, and overseeing Custom Off-the-Shelf (COTS) solution implementations with particular emphasis on Enterprise Resource Planning (ERP) activities and modules
• Assist the customer in creating and overseeing an enterprise business architecture or architectural components for their organization
• Provide functional support in designing or guiding the agency to design target architectures that streamline and modernize federal agencies or service organizations
• Develop trusted strategic partnerships with key customers and stakeholders
• Business Process Reengineering / Improvement / Modeling
• Business Innovation
• Data Analytics / Optimization
• Enterprise Architecture
• ERP / COTS Solutions
• Analyzes manual processes and make appropriate recommendations for automation, including the completion of the Return on Investment Analysis
• Creates Microsoft Access databases to automate processes
• Recommends additional upgrades to the COBRA and Retiree / Direct Billing systems and work directly with vendor to implement changes
• Analyzes quarterly and mid-term system releases, test, write procedures, deploy, and train the team
• Maintains a systems user guide and other unit procedures, verifying that all COBRA procedures are compliant with Federal COBRA regulations
• Downloads data directly into COBRA and Retiree / Direct Billing systems after working with customer to set up the specifications
• Provides quality checking on all deliverables including initial notices, election notices, rate change letters, initial account setups, rate changes, benefit plan changes, customer reports, payment processing, and disability extensions
• Develops and maintains reports for documentation of the team’s quality and other team statistics
• Researches COBRA regulations as necessary regarding situations that arise to ensure accordance with COBRA regulations, working with the Compliance unit as necessary
• Assists COBRA account administrators and Retiree / Direct Billing administrators with the setup of accounts or other duties necessary to contribute to the team effort
• Maintains the COBRA Administration System for over 1,400 customers and Retiree / Direct Billing System for over 150 customers
• Works with IT to create weekly COBRA eligibility feeds to vendors
• Creates, runs and delivers daily changes files to vendors and partners
• Updates lettersets in our COBRA and Retiree / Direct Billing systems, and properly sets up customer¿s account structures
• Downloads daily COBRA events and daily COBRA web data
• Runs monthly customer reports, enters in adjustments to the tables, maintenance of our COBRA and Retiree / Direct Billing data tables, makes sure the COBRA and Retiree / Direct Billing IVRs update, maintains the running of letters, creates ad hoc reports for our customers by designing queries, runs the monthly audit of the enrollment system to the COBRA system, adds the COBRA General Notice datasets in TSO, trains new clients on the COBRA web, and handles SQL table failures
• Working in operational departments including one of the following COBRA, Plan Services, Enrollment, Billing, Reporting, Claim Services, accounts receivable / banking, or related field
• Extensive knowledge of MS Access to write queries, develop reports, and create database applications
• Experience in dealing with customer issues
• Proven experience effectively communicating technical and non-technical information
• Project management skills or experience
• SQL including statements and tables
• Degree or experience in programming, applied math, or statistics
• Bachelor’s Degree and a minimum of 10 years’ experience required
• DHS Suitability at SCI level
• Visio Experience

Director of Business Process Resume Examples & Samples

• Deploy a consultative model focused on improving the administrative processes between UHC and Optum 360's clients through rigorous process improvement initiatives and the deployment of technological advancement
• Strong leadership skills - Experience leading and managing others
• Strategically minded, capable of translating strategic intent into a set of practical, achievable milestones at operational level
• Strong analytical and organizational skills, accompanied by logical and structured thinking
• Demonstrated experience in effective operational business change and integration
• Demonstrated stakeholder relationship development and management
• Ability to work on several projects at once, interchangeably, within a fast paced environment
• Strong motivation to continuously drive business performance improvement
• Solid understanding of software development fundamentals
• Interpersonal skills to influence and spur cultural change, facilitating and enhancing performance within a cross - functional environment
• Strong, independent decision-making ability and negotiation skills
• Exceptional communication, presentation, problem - solving and analytical skills
• Ability to drive change and influence individuals at all levels of the organization and to take appropriate risks

Business Process Senior Resume Examples & Samples

• Actively participate, and at times lead efforts, in Multifamily business process and technology projects, including business process, systems, rollout and adoption
• Lead business requirements creation, user acceptance testing and integration across projects
• Provide thought leadership and work as part of a collaborative CM team to develop solutions to business needs that strike the optimal balance between functional capabilities, flexibility, and cost
• Seek solutions that meet the need of the business which result in process efficiency, provide business change flexibility, and increase Multifamily’s ability to manage and leverage data
• 4-8 years of related professional work experience managing and implementing mission critical business applications
• Bachelor’s degree in Business Administration, Finance, or any related field or equivalent work experience
• Outstanding verbal and written communications. Must be able to communicate effectively with external customers, business, IT, and vendors
• Leadership and executive level interaction and partnership with functional/business unit leaders
• Familiarity with different development life-cycles and methodologies as well as business analysis and requirements
• Certified Project Manager PMI/PMP
• Understanding of commercial and/or Multifamily real-estate
• Expertise in common knowledge-worker tools (Windows, Office Professional, Visio, etc.) and specialized project/program management software (MS Project, etc.)

Business Process Assoc Resume Examples & Samples

• Support Multifamily business process and system issues by documenting and clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up with customers to ensure resolution
• Collaborate with IT, business users, and other BOS personnel in performing Data Change Requests submitted to the BOS team; ensure quality results; and document evidence of work in a thorough and comprehensive manner
• Support user access provisioning and de-provisioning activities, as well as monthly and quarterly access reviews and certifications
• Participate in project development of new business solutions and/or enhancements of existing applications through review of business requirements, participation in development of User Acceptance Test plan and execution, and supporting training and rollout efforts
• Contribute to overall process improvement through analyzing and trending customer issues and recommending system improvements where appropriate
• Assist in the development and documentation of training material and operational guide documentation as time permits
• Bachelor’s degree plus 1 to 2 years of relevant work experience
• Strong SQL knowledge and familiarity with MS Office software, Visio, and Sharepoint
• Excellent customer service and quality focus
• Strong problem-solving skills and attention to detail
• Ability to multi-task and analyze information
• Understanding of the mortgage industry, preferably commercial or multifamily real estate finance

Business Process Dir Resume Examples & Samples

• Lead the management of Multifamily Business Initiatives: including business process, modeling, systems, rollout and adoption
• Plan implementation of BPR, business requirements, user acceptance testing and integration across projects
• Serve as primary liaison to Delivery Services and/or vendors for any development efforts
• Provide thought leadership and work as part of a collaborative team to develop solutions to business needs that strike the optimal balance between functional capabilities, flexibility, and cost
• Engage Capital Markets and Investment and Advisory in areas related to: costing, pricing, modeling, modeling governance and other related activities
• Define multiyear strategic outcomes for initiative funds within the Capital Markets and Investment and Advisory business areas
• Minimum of 12 years of related professional work experience managing and implementing mission critical business initiatives and 4 years of management experience
• 10+ years experience working in a Capital markets/Wall Street Investment Bank
• 10 or more years managing and implementing mission-critical business initiatives
• Collaborative, appreciative style of management and engagement

Business Process Analyst Specialist Resume Examples & Samples

• Plans, performs and implements process improvement initiatives (e.g., ISO, Lean or Six Sigma)
• Measures performance against process requirements
• Basic knowledge of one or more end-to-end systems development life cycles (i.e., waterfall, iterative and other modern approaches to software development) and conversion methodologies
• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

Business Process Mgr Resume Examples & Samples

• Develops proposals/recommendations related to vendor services and practices in connection with the vendor(s)
• Manage a vendor relationship that is significant in scope, complexity, and criticality
• Deals with a range of complex issues and policies in the management of the vendor(s)

Business Process Outsourcing Resume Examples & Samples

• Manually places outbound and receives inbound collection calls to assess status on outstanding loans
• Documents system with overview notes of call on account in order to keep accurate records of account history
• Initiates standardized system generated collection letters to deliver clear information to customers
• Resolves customer disputes to maintain customer satisfaction
• Verifies and audits complex loan information to maintain quality record keeping
• Processes multiple search criteria on skip no-contact accounts in order to obtain payments from customers
• Creates document rewrites of loan repayment to ensure that legal and client requirements are considered
• Facilitates customer payments through company identified systems to ensure that accounts are handled appropriately
• Performs maintenance for customer address and other demographic information changes to keep information up to date
• Adheres to client's specification in granting due date changes to ensure that clients needs are met
• Four or more years of credit collection experience
• Experience working with the Fair Debt Collection Practices Act
• Negotiation skills to set up re-payment schedules

Business Process Cons, Lead Resume Examples & Samples

• Data Analysis: Identifies sources for, gathers & analyzes data relevant to processes. May direct & review the work of less senior analysts/consultants. Defines requirements for data & sets standards of data collection. Support staff in resolving issues that prevent customer agreement
• Research: Reviews best practice research prepared by less senior analysts/ consultants. Makes recommendations on appropriate, complex solutions based on research; selects from alternatives presented
• Process Architecture: Designs more complex processes & reviews the work of less senior analysts/consultants. Ensures process mapping is complete; provides feedback & guidance to less senior analysts/consultants. Interviews stakeholders & process owners to define processes. Defines standards & methods
• Process Recommendations: Independently initiates, identifies & coordinates the analysis of complex client needs in project areas such as: new & existing business operating models, innovative approaches to solutions, market research of emerging or available product functionality & operational readiness assessment
• Determines process recommendation documents, including presentations, process maps, supporting metrics, business requirements & related impact analyses for complex processes or for portions of larger or inter-related processes. Leads the development of recommendations by less senior analysts/consultants. Negotiates final requirements & mediates impacts across all stakeholders. May apply Lean/Six Sigma concepts & techniques to process improvement initiatives, including completing Lean/Six Sigma analyses & tasks. Shares accountability for realization of results w/process owners & will present recommendations to stakeholders & process owners
• Lead the process development transition from project to operations to ensure a smooth & successful transition
• Performance Mgmt & Control: Defines, develops & evaluates performance metrics to establish process success, including working w/multiple stakeholders, often w/competing/conflicting objectives, to ensure cohesive & reachable measures of success Reviews data post- implementation to measure success; defines standards of improvement success
• Change Mgmt: Leads or partners in change mgmt activities associated w/process improvement for highly complex initiatives. Engages leadership & stakeholders to obtain support & buy in for changes
• Minimum six (6) years of process improvement, management consulting, change management, or related business experience
• Minimum nine (9) years of process improvement, management consulting, change management, or related business experience
• Lean/Six Sigma Black Belt or higher Certification preferred

Intermediate Business Process Data Analyst Ncal BIO Resume Examples & Samples

• Bachelor’s degree and two or more years of experience data analytics, business documentation and/or developing business processes
• Process mapping and workflow documentation skills
• Data and/or financial analysis and reporting skills
• Knowledge and experience using process improvement practices i.e. Six Sigma, Lean, Kaizen, CMMI, etc
• Six Sigma Green Belt certification (willingness to obtain within 18 months)
• Strong proficiency in the use of Microsoft Office products (Visio, Word, Excel, and PowerPoint, SharePoint)
• Detail-oriented, can-do attitude, self-motivated
• Tolerance for ambiguity and ability to juggle ad-hoc requests
• Available for work in various offices around Northern California
• Oracle – Primavera P6
• Oracle – Primavera P6 Progress Report
• Oracle – Primavera P6 WebAccess
• MS Suite: Excel, Access, Outlook
• Act as a Team Lead for PCE Project Analysts and Technical Writer
• Execute/Coordinate/Facilitate

Jira Business Process Analyst Resume Examples & Samples

• 2+ years of experience with capturing, managing, or visualizing workflows or business systems requirements
• 1+ years of experience with developing JIRA workflows, including status, transitions, assignees, resolutions, post functions, field configurations, or workflow schemas
• Experience with managing JIRA permissions, including project-wide, issue, space, and repository access
• Experience with Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Visio
• Knowledge of JIRA filters, reporting, and creating and customizing user dashboards
• Ability to determine ways to optimize and improve JIRA setup and process workflows and identify where functionality can or cannot meet user requests
• Ability to produce client ready deliverables, including reports and presentations
• Experience with providing user management, training, and support for JIRA
• Experience with continuous process improvement, including Lean or Six Sigma
• Knowledge of the creation and maintenance of detailed technical and user-facing documentation
• Ability to apply built-in customization and third-party add-ons to extend JIRA functionality
• Ability to collaborate on problem resolution, team decisions, and project planning, including conceptualize solutions
• Ability to work in a fast-changing, dynamic, and Agile environment, manage time, multi-task, and manage projects with an Agile methodology
• Possession of excellent oral and written communication skills to engage and manage stakeholders and capture requirements
• Leads a collaborative group of functional leads to document and analyze business processes and make recommendations on to improve performance and close gaps throughout the enterprise
• Conducts focus groups, process observation, and time and motion studies as necessary
• Analyzes processes and presents findings and makes recommendations to functional leads to develop or improve processes, products, services and / or programs to support the overarching goals of the enterprise
• Leads enterprise projects and initiatives including but not limited to creating and maintaining project schedules, developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts, and working closely with project champions on overcoming barriers
• Conducts project meetings
• Meets with project team regularly to review project deliverables and deadlines
• Meets with appropriate personnel for periodic review or prototypes and final products
• Responsible for developing and updating various types of project documentation (i.e., project charters, communication plans, project schedules, issue logs, etc.)
• Supports the Chief of Staff for the enterprise in a liaison role, acting as the single point of contact for assigned projects with executive leadership
• Coordinates interaction and communication between project teams
• Identifies and coordinates assignment of internal and external resources to meet project requirements
• Responsible for documenting and updating changes to workflow, training plans, policies and procedures
• Consistently demonstrates and injects their knowledge and abilities to lead initiatives utilizing Six Sigma and / or Lean methodologies
• Bachelor’s degree in Business – oriented or health administration field
• 4 years of experience in business writing
• 2 years of experience interpreting policies and procedures and educating others of such processes and procedures
• 2+ years of experience with documenting processes and practices, often in accepted project methodology artifacts while effectively prioritizing multiple tasks, priorities, projects and deadlines
• 3 years of experience leading a team
• 2+ years of experience with MS Word, Excel, PowerPoint and Visio
• Six Sigma training / experience
• Participate in Multifamily business process and technology projects by documenting and reviewing business requirements, participating in test planning and execution, and aiding training, adoption, and rollout efforts
• Support solutions that meet business needs to promote process efficiency, provide business change flexibility, and increase Multifamily’s ability to manage and leverage data
• Execute operational and project reporting, metrics calculations, and processes
• Assist in creating status reports and management reporting, including executive level and division-wide
• Assist with compiling and analyzing financial, project, and operational (quantitative / qualitative) data
• Participate in writing key deliverables, such as business procedures, meeting summaries, training guides, test cases, and / or requirements
• Document business strategic and financial planning exercises and corresponding results
• Engage CM customers (business, finance, EPMO) and IT counterparts on an ongoing basis
• Strong attention to detail and quality focus
• Ability to multi-task and work well under deadline driven process / timelines
• Strong communication skills, both written and oral; must be able to communicate effectively with business, technical, and third-party / vendor teams
• Capable of working independently and as part of a collaborative team
• 1 to 2 years related work experience within a financial services environment
• Understanding of key concepts related to Multifamily business functions (underwriting, asset management, operations, capital markets)
• Exposure to different development life-cycles and methodologies as well as business analysis and / or requirements gathering processes
• At least 5 years of professional working experience in a management consulting firm and/or IT process management role in a large enterprise
• Prior client-facing work experience at a major management consulting firm
• Demonstrated working experience in applying critical thinking & analytical skills to
• Frame and structure complex issues effectively to solve process problems
• Analyze difficult issues and conduct targeted and insightful diagnostics; and
• Improve organizational effectiveness through change initiatives
• Experience in using effective communication & strategic influencing to inspire change
• Prior experience leading & facilitating workshops and eliciting requirements for process re-engineering
• Excellent communication (verbal/written/presentation) skills, including ability to deliver training to technical staff
• Strong MS Excel skills to create/maintain pivot tables/macros to facilitate in-depth data analysis and data modelling
• Previous work experience in process mapping, PDCA (Plan–Do–Check–Act or Plan–Do–Check–Adjust) and ITIL framework
• Demonstrated leadership experience in projects and collaboration with senior management team to successfully implement process change
• Work in an energetic team environment, with adaptability to deal with ambiguities and shifting priorities
• General knowledge of networking technologies (TCP/IP, routing, switching, firewalls, and load balancing)
• When required, a willingness to work evenings and/or weekends on an occasional basis to meet project deadlines

Manager of Policy & Business Process Resume Examples & Samples

• Collaborate with senior leadership across the University to identify policy and business process needs
• Lead and facilitate business transformation activity (process mapping, discovery sessions) to develop better business processes, policies and guidelines
• In partnership with the Associate Director of Tax Reporting and Payroll and others, drive select high-impact compliance projects in tax, payroll, and other areas as needed
• Scope and develop implementation plans for policy-related change management efforts
• Partner with identified policy owners and stakeholders to understand business needs and requirements
• Write policy, procedure and training materials, leveraging stakeholders and others as needed to complete
• Maintain existing policy library and website, updating both as needed
• Synthesize complex ideas and convey them in clear, direct written communications
• Develop project plans and stay on track with limited supervision
• Facilitate and support the Financial Policy Review Board (FPRC). This group, comprised of University stakeholders, works to prioritize policy efforts, create policies and approve their operational viability
• Effectively facilitate groups with potentially differing views toward an actionable plan and present the same to senior leadership
• Communicate best practices and provide guidance on policy questions to University audiences with a wide range of backgrounds
• Participate as needed on special strategic initiatives driven by financial leadership
• BA/BS in management, business process and/or a related field
• Minimum 7 years progressively responsible experience in finance or related field
• Ability to extract and communicate key themes from complex problems, identify solutions and manage change
• Proven ability to influence without formal authority and/or exercising formal authority
• Demonstrated experience in establishing and developing relationships with constituents; ability to communicate with clarity and diplomacy
• Strong executive presence, and ability to interact effectively with senior audiences
• Highly motivated and collaborative
• Proven ability to successfully manage multiple competing projects on deadline, leveraging senior level guidance effectively
• MBA highly desirable
• Prefer experience developing policy and/or operational changes across a large, complex organization
• Experience with payroll, tax, process excellence concepts is a plus
• Harvard experience highly desirable

Business Process Anlyst Resume Examples & Samples

• Demonstrated good understanding of system engineering
• Previous experience writing testable requirements
• Develop requirements based on FDA business and project needs- Collaborate with developers and testers in ensuring requirements are implemented correctly and meet customers expectation
• Actively engage in process improvement initiatives
• Proven experience working in complex projects gathering user requirements and converting them into system requirements that can be tested
• Demonstrated understanding of full software development life cycle
• Proven experience with supporting highly critical customer missions
• Excellent verbal and written communication skills, including experience working directly with customers to discuss their requirements and objectives
• Work with FDA business owner in understanding the business needs
• Ability to identify solution to complex system problem

SVP of Business Process Change & Control Resume Examples & Samples

• Ability to evaluate processes using root cause analysis for any issue, logic, reasoning skills, and out of the box thinking
• Ability to ask the right questions in each situation to get to the base issue / problem
• Ability to conduct regular deep dives into all KYC processes to identify needed process improvements and control gaps
• Ability to evaluate all programs, processes, and procedures for opportunities for increasing efficiency and effectiveness
• Creates a process for measuring and reporting on the effectiveness of each implementation
• Ability to size projects and follow all change control process within CBSU business
• Responsible for documenting project process flows and procedure changes to keep them in line with policy by working with the business and the policy teams to incorporate any changes through the change control process
• Document and maintain an effective workflow reporting process
• Manages all process flow maps by ensuring the flow reflects the current process, evaluating the flow for any possible control breaks, evaluating root cause, and implementing process changes or compensating controls to minimize risk
• Incorporates other lines of business seamlessly into the CBSU process, as needed (IPB and PWM)
• Acts as swat team to evaluate root case of all process and control issues
• Assist in designs and implements score carding process throughout CBSU
• Manages all business projects to ensure they are implemented within budget, scope, and timeframe with excellent quality
• Experience in system integration and replacement projects
• Ability to manage and develop a high performing team
• BA required. MBA/MS highly recommended. Regulatory, compliance and/or control experience important. Strong process management skills and organizational skills essential
• Management experience 3 years+
• Strong Process Improvement Experience, especially Lean Six Sigma, is required
• Strong Project Management Experience is required
• Ability to identify problems, assess impact/urgency, identify root cause, and take appropriate actions to inform key parties as well as define process changes to drive sustained resolution of issues is required
• Proven skills in leadership, including strategic planning, change management, and organizational skills
• Understanding of and experience in Consumer Banking business processes. Ability to frame details of process within bigger picture to ensure business silos do not hinder seamless execution
• High level of diplomacy and relationship management skills. Ability to inspire trust, influence others, promote collaboration and motivate. Skilled at building and maintaining relationships
• Able to manage teams in multiple geographies
• Demonstrated ability to work with all levels of internal and external management
• Strong written and oral communication skills, interpersonal skills and presentation skills
• Demonstrated history of successfully driving change and managing for results
• Able to deal with ambiguity and maintain course in the midst of significant change
• Expertise in call monitoring, NICE, score carding processes
• Expert skills in Sharepoint
• Expert skills in Infopath
• Expert skills in Sharepoint Designer
• Advanced level skills SQL and Data base management
• Automated reporting development and deployment skills
• Deep experience producing reporting/analytics to support key business decisions in an accurate and timely way
• Ability to identify trends and proactively advise on impact via quality monitoring on and off site
• Experience with Bank Secrecy and AML a plus
• Knowledge of Consumer, Commercial and Wealth Management businesses a plus

Identity Management Business Process SME Resume Examples & Samples

• Serve as DOI’s DOIAccess System and Identity Management Business Process Subject Matter Expert (SME)
• Lead weekly DOIAccess Customer Advisory Board (CAB) meetings
• Update DOIAccess System development status to DOIAccess Implementation Team
• Manage DOIAccess System development and maintenance activities
• For each major release, create test cases and coordinate system testing with DOIAccess CAB members
• For each major release, create or update training materials including FAQs and user guides, as required
• Develop the DOIAccess Operations Plan/Guide. Modify USAccess guides for DOI to incorporate DOI Access policies and procedures
• Publish system alerts to notify Sponsors, Implementation team, and PMO of any system issues as they arise and upon resolution
• Maintain DOIAccess System role assignments with monthly validation of assigned roles
• Validate system documentation developed by the DOIAccess Development team
• Coordinate with the DOIAccess Development team to develop plans for sharing of authoritative identity data between DOIAccess and other systems
• Manage DOIAccess Inbox – Check daily for questions that come in and answer or redirect to appropriate sponsor(s) or ITeam lead(s). Report undeliverable emails due to incorrect email addresses or overflowing in boxes to I-Team leads
• Support Tier 3 level DOIAccess Help Desk calls
• Bachelor's degree in a related field and 10 years of experience. An additional 4 years of experience may be substituted in lieu of degree
• Five years experience implementing HSPD-12 policies and FIPS 201 Standards
• Experience with the GSA USAccess system, policies and process
• Experience with DOI organizational structure and role of OCIO providing ICAM services to DOI Bureaus and Offices
• Experience developing and managing ICAM processes supporting Identity Management (identity proofing and validation, IDMS operations and management)
• Experience in System Development Life Cycle (SDLC) to lead development of business requirements, write software change requests, track completion of change requests, develop test plans, and lead end user testing
• Ability to develop system user guides and training documentation and lead training sessions
• Ability to maintain a successful customer service environment
• Ability to perform critical thinking, strategic planning, and problem solving skills
• Ability to exhibit strong communication skills, both written and spoken
• Ability to work collaboratively with Federal employees, other contract personnel, and other Federal Agency personnel
• Ability to use MS-Office automation products, including MS-Word, MS-Excel, MS-PowerPoint, MS-Visio, MS-Project, and WebEx collaboration tools
• Knowledge of Project Management Institute (PMI) Methodologies
• Be a U.S. Citizen. Be able to complete, as a minimum, a successful Minimum Background Investigation (MBI) background investigation
• Manage, develop and maintain divisional credit management framework through the Multifamily Credit Policy
• Sets policy or standards for loan origination across all Multifamily asset types including; conventional, affordable, seniors, manufactured housing, small balance, mixed use, etc.)
• Directly manage and develop a team of underwriters, analysts and policy managers
• Participates with other senior managers to establish strategic plans and objectives
• Works on complex issues where analysis of situations or data requires an in-depth knowledge of the industry and company-wide impacts
• Participates in corporate development of methods, techniques and evaluation criteria of projects, programs and people
• Effectively communicates and implements policy changes, new initiatives or processes across the platform
• Stay abreast of market and macroeconomic developments to inform risk management decisions
• Makes final decisions on administrative or operational matters and ensures department’s effective achievement of objectives
• Ensures budgets and schedules meet corporate requirements. Regularly interacts with executives and/or major customers
• Interactions frequently involve special skills, such as negotiating with customers, regulators or management or attempting to influence senior level leaders regarding matters of significance to the organization
• 12+ years Commercial Real Estate experience and 5+ years in a management role
• Demonstrated ability to balance multiple projects under tight deadlines and resolve complex issues
• Extensive knowledge of multifamily finance industry, risk management and corporate structure
• Strong leadership, collaboration, and team-building skills
• Facilitate kaizen events and Functional Governance meetings
• Collaboratively prioritize project requirements with risk and mitigation evaluation
• Document business requirements documents for system enhancement activities
• Participate as the liaison between UTAS General Procurement team and enterprise IT teams
• Ability to execute projects using PM skills
• Requires strong verbal, written, and presentation skills
• Understand financial terminology
• Focus on ACE and Lean Principles
• Expertise with both internal and external customers and must have the ability to work under tight time constraints and emergent priorities
• Strong interpersonal skills with a strong commitment to working in a Team
• Expertise in MS Excel and MS PowerPoint is required
• Deliver consistent quality documents and updates, for standard and ad hoc reports
• Clear and concise communication (i.e., engaging during weekly meetings and as needed on ongoing or ad hoc tasks prior to completing new tasks or tasks that have not been discussed)
• Proven task completion and follow through (to include inquiring if action is required if a task is unclear, or if an update/information is receives that you believe prompts action)
• The tasks completed should also be to the standards described in the “Duties” above (i.e., attention to detail, cohesive and accurate, etc.)
• 2 years demonstrated experience and/or participation in cross functional project teams
• Demonstrated experience with continuous improvement processes, methods, and tools
• Lean certification or LSS Green Belt
• Advanced understanding of root cause analysis and process improvement concepts, methods and techniques. Creative problem solving skills to develop process solutions
• Strong analytical and writing skills to justify process changes
• Strong presentation and communication skills to deliver findings and recommendations to various levels of management
• Knowledge and understanding of key process drivers affecting business results
• Excellent organizational, prioritization and multi-tasking skills
• Proficiency in Microsoft Office, Project, Visio or similar software
• Effectively applies continuous improvement and project management processes, tools and methodologies to Transportation Services Continuous Improvement Project Portfolio
• Leads others in evaluating and measuring success of various business processes, practices and procedures, and identifies further opportunities for improvements
• Compiles and analyzes data, documents work process and procedures
• Uses metrics to develop recommendations related to business strategy and operations. - Presents findings and proposed recommendations to leaders
• May provide guidance to Business Process Analysts and Business Process Analyst Associates
• 2+ years of experience with participating in Business Process Reengineering (BPR) activities using process improvement methodologies
• Experience with Microsoft Visio and SharePoint
• Ability to display a strong attention to detail
• Knowledge of activity data modeling, transaction flow analysis, internal control and risk analysis, modern business methods, and performance measure techniques
• Knowledge of Lean Six Sigma and Process Change Management principles to reengineer processes, reduce redundancy, and increase efficiency
• Ability to provide technical assistance to develop change management plans, reports, processes, business policy, regulations, and standard operating procedures (SOPs) with minimal guidance
• Possession of excellent organizational skills
• Assess industry benchmarks related to IT and Service Management, and identify areas that are in need of process improvement. Assist in process improvement/optimization initiatives that leverage KPIs and other metrics. Ensure process requirements are documented for efficient and effective builds in the service management tool (ServiceNow)
• Acts as service management consultant and advisor for service management. Assists in the development of process roadmaps and governance. Partners with service and process owners to define and maintain the service and its related artifacts
• Must be effective in problem analysis, problem solving, mediation, conflict resolution, and win-win negotiation strategies. Outcomes of this role include engaged and informed Process & Service Owners, visible metric management and dashboards with actionable thresholds and goals, technology continues as close to out of the box design as possible, with no unwarranted variation
• Works with teams to ensure interrelationships with processes are compatible and acceptable to meet the goals of individual teams and service owners
• Effectively documents and maintains documentation related to processes, services and other key artifacts for the IT Service Management Office
• Identify impacts and linkages to the business strategies, organization and its people, data and systems, business policies and business rules, as well as the physical assets of the business. Business process analysts use techniques that enable successful implementation of business process changes in order to solve problems or exploit opportunities
• Utilize workflow and domain modeling to understand the organization and its operations. Focus on improving the process through technology. Solid foundation in process management
• Analyze business processes and workflows with the objective of finding out how they can be improved or automated. Participate in process workshops and document information elicited using process maps and business requirements documents
• Participate in process redesign workshops. Educating business users responsible for managing and operating business processes. Monitoring, measuring and providing feedback on process performance
• Understand project objectives and be able to apply their understanding of how processes should work to operational improvement initiatives
• Bachelor’s degree or Associate degree with 3 years of related work experience
• 0-3 years’ experience as a Business Process Analyst
• Experience in Process Mapping and Business Process Reengineering
• Solid analytical skills with a demonstrated ability to extensively analyze business processes and workflows
• Experience with service management tools and leveraging out-of-the-box functionalities
• High level of competence with MS Office and MS Visio
• High attention to detail and be able to establish effective working relationships with clients and business representatives
• Lead multi-level Demand and SI&OP reviews, including at senior leadership level
• Collaborate with Finance, Contracts/Programs, Materials Management, Supply Chain and Operations to validate demand and ensure alignment with supply chain delivery and shop capacity
• Assess impact on Sales, EBIT, Inventory & Cash associated with SI&OP analysis and strategy
• Deliver Demand/Supply/SIOP reports and reviews
• A minimum of 5 years of Sales, Inventory & Operations Planning and related experience is highly desired
• Demonstrated analytical skills with large data sets
• Experience in Supply Chain Management and Manufacturing & Operations environments
• Demonstrated leadership experience including cross-discipline collaboration
• Experience in senior level reporting and communications
• Strong work ethic with a focus on results
• Knowledge of ACE and Lean principles, tools and processes

Business Process Modeling Resume Examples & Samples

• Individual empowerment, quality and continuous improvement built into team's culture
• Conscious effort to build a simple architecture and leverage reusable components / services from our own area or other teams in the wider firm
• Team-first attitude along with trust; support each other to upgrade skills
• Co-located team with workspace and tools for closer collaboration
• Targeted training to impart new tech. skills and methodology knowledge
• Work closely with business analysts, project managers, and business users as part of a global team to interpret the requirements and evaluate alternative solutions
• Create technical design recommendations for developing and integrating programs per written specifications
• Perform unit testing and system integration testing of the newly developed functionality
• Examine applications to ensure adherence to Application Engineering guidelines, processes, and procedures
• Implement and test modifications to existing application modules in accordance with application support and industry standard
• Evaluate production issues and suggested enhancements escalated by Service Delivery Team to diagnose and address underlying system problems and inefficiencies
• Determine operational objectives by studying business functions, gathering information, and evaluating output requirements and formats
• Workflow and business process modeling (jBPM, Drools, Pentaho, Pega, Appway)
• Leadership experience whether as a key contributor as a developer, or someone who has managed people in the past. Especially beneficial would be any experience gained in an agile working environment (perhaps as a Scrum Master)
• Excellent Java and OO design and patterns
• Web development experience (ideally with HTML5 / JavaScript frameworks such as AngularJS)
• Experience working with agile methods and practices (Scrum/XP preferred)
• Proficient using Linux/Unix and shell scripting
• Proficient using development team productivity tools (JIRA, Git, Stash, Jenkins, Maven, Confluence, SVN)
• Knowledge and desire to follow a Test-Driven (TDD) and Behavior-Driven (BDD) approaches to software development (Junit, Mockito, Cucumber, Selenium preferred)
• Must have experience with Informatica ETL Tools / PowerCenter 9.1, databases, developing and tuning Informatica and database code
• Ability to design, code and unit test complex Informatica transformations and mappings
• Experience with Tableau a plus
• Able to work with Infrastructure Teams/DBA for Performance Tuning related efforts
• Knowledge in SQL and SQL Tuning - Understand existing code and make tweaks as needed
• Strong UNIX/Linux experience preferred
• Strong expertise in writing shell scripts
• Experience in Sybase IQ or other columnar database preferred
• Knowledge on dimensional modeling a plus
• Ability to read and understand, data structures, work with advanced error handling processes and automated data validations
• Work well with a variety of teams and upstream data providers to provide responsive and quality support
• Bachelor’s degree plus 2 to 4 years of relevant work experience
• 1 to 3 years of experience in analyzing business functions and documenting business requirements
• 1 to 3 years of experience in the creation and documentation of UAT plans and test cases/scripts
• Data analytical skills with the ability to query and profile data
• Strong problem-solving skills and attention to detail and accuracy
• Knowledge of data warehouse / database concepts preferred
• Strong facilitation and communication (verbal and written) skills. Must be able to communicate effectively with team members
• Understanding of the mortgage industry, preferably commercial or multifamily real estate (origination, underwriting, securitization, servicing and asset management) desirable
• Experience with MS Office (Word and Excel), MS Visio, Sharepoint, relational DBMS and SQL
• Experience in mortgage and mortgage technology industry
• Experienced in loan origination process from lender perspective
• Experienced with mortgage fraud
• Ability to synthesize and summarize large amounts of complex information so that it can be presented in a simple and easy to understand way
• Ability to interpret business processes and policies in order to design innovative solutions that are practical
• Understand industry implications
• Ability to present options with cost/benefit analysis
• Ability to write and present a business case
• Work under limited direction
• Resourceful (partner with IT, Ops, and Offerings to execute project deliverables)
• Lead large, strategic, cross-disciplinary business change efforts
• Standard documentation, reporting and tracking processes
• Uses pertinent data and facts to identify and solve a range of problems within area of expertise, analyzes and investigates
• An education level of at least a High School Diploma or GED
• 2+ years of experience analyzing and solving customer's problems in an office setting environment
• 2+ years in a technical or metrics based environment; preferably claims and/or Customer Service
• 1+ years of SQL and Java based coding
• Moderate proficiency with computer and Windows PC applications, which includes the ability to learn new complex computer system applications
• 2+ years of UNET claim processing and/or claim adjustment experience highly preferred
• 1+ year of COMET experience
• Knowledge of Macro Development
• Intermediate level of Microsoft Excel (create and edit spreadsheets)
• SharePoint - development and creation
• Fresher's with good communication skill
• Must have basic internet & computer knowledge
• Must be flexible to work in night shifts
• Knowledge in insurance industry will be an added advantage
• Need Immediate Joiners
• Actively participate in the design and development of CRM - Healthcare application
• Actively work with Product owners and improve and implement features based on the healthcare domain knowledge
• Communicate and share healthcare related knowledge with the team and help them in understanding the Product Owners vision
• Assess and help improve application usability
• Ensure delivered work meets technical and functional requirements
• Build business processes, application features, and supporting functions based upon identified business requirements and use cases
• Communicate and share knowledge of the CRM application with peers, Global Customer Support, and the Pega community at large
• Serve as an escalation point for Global Customer Support cases from existing customers, providing troubleshooting, support, and hotfixes to existing product versions, as required
• Bachelors / Masters Full-time Degree or equivalent
• 5 to 8 years of strong and in-depth knowledge of the Healthcare industry with a particular focus in the areas of Customer Service, Member and practioner/provider services, Claims Processing, Care management or Medicare/Medicaid
• Should be an SME in Healthcare industry
• Knowledge of Sales and Marketing in the Healthcare industry would be an added advantage
• Functional Consulting for Healthcare Companies in US. Knowledge of HIPPA Standards
• Knowledge in Data Analysis, Opportunity Assessment , Business Process Reengineering and Improvement and Business Transformation
• Experience in continuous process improvement and identifying process gaps
• Inclination to learn and understand new technologies
• Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
• Must be a self-starter, highly motivated, able to shift directions quickly when priorities change, think through problems to come up with innovative solutions and deliver against very tight deadlines
• Willing to receive direction and guidance within a team environment, adopt and develop best practices and circumnavigate obstacles with creative technical solutions
• Excellent team player able to work with virtual and global cross functional teams
• Translates low level business requirements into functional specifications for the development organization and manages changes to such specifications
• Understands assigned products and provides indirect client assistance and troubleshooting assistance for application and related issues
• Participates in writing and implementing test plans, documents user guides, release notes and bulletins
• Participates in the creation of mock screenshots for user interfaces and associated specs regarding user interface behavior
• Participates in client meetings, documents minutes, tracks open issues and updates resolution for each item
• Builds familiarity with the Broadridge tools for proper tracking, escalation and timely resolution to client inquiries
• Resolve exceptions raised through the daily processing of data through the system
• Undertake manual inputs from third party data sources as required
• Resolve data challenges raised by clients against the data processed within GRDS
• Recent college graduate with 0-1 years of business-related internships or work experience
• Working knowledge of trading and the financial services industry
• Excel / Power Point / Word
• Basic Data Model knowledge
• Basic Network Navigation
• Basic Unix commands

Dir, Business Process Effectvnes Resume Examples & Samples

• Responsible for managing a complex cross-functional program supporting multiple business units for swapping out customer equipment
• Create repeatable processes across 12+ different programs as it relates to the customer experience with product swap out programs
• Standardize the process around proactive customer product swap programs
• Improving the customer experience through successful execution of customer swap programs
• Accountable for defining future state ‘best-in-class’ solutions and ensuring the successful deployment for all of the operational components for the strategic systems. Focus areas include Sales, Marketing, and ordering service
• Uses a methodical yet collaborative approach to each project by: 1) Measuring the process and questioning the capability and quality, 2) Defining the problem statement, 3) Performing a gap analysis between the customers’ expectation and current process performance, 4) Standardizing solutions around best practices, and 5) Repeating the steps for continuous improvement
• Minimally requires 5-7 years of project management experience
• Experience managing 3-5 direct reports
• Demonstrated experience working with cross-functional teams
• Experience in project management with the customer experience
• Strong expertise with technology

Business Process Eng Spec Resume Examples & Samples

• Extensive experience supporting and training end-users in-person and in virtual environments
• Technical and/or super user support experience with SAP functional modules and their inter-relationships with Material Master Data: SD (essential), MM (good working knowledge), PP, QM, WM, IM, CS (not essential but helpful)
• Direct experience with SAP Material Master Data maintenance
• Experience with SAP Master Data Governance (MDG) or equivalent master data management tools and methods preferred
• Derives job satisfaction from measuring and comparing things. Wants to understand why and doesn’t give up until answers are found. Demonstrates a high level of ‘iQ’ appreciation (Information Quality!)
• Shows a passion for making sure that data-fueled processes work and don’t break because of incomplete or incorrect data
• Is familiar with the application of problem solving techniques to get to root cause
• Demonstrates a hands-on approach to fixing problem data and is able to coach others to do the same as we support our network of Data Stewards and Data Operators
• Passionate about end-to-end processes and experienced with data use in a supply chain / logistics or manufacturing environment. Experience with both and in medical or similarly regulated industry a plus
• Proven ability to document processes and design user manuals / procedures
• Accuracy, Precision and ability to efficiently error-check large amounts of data is essential
• Strong ability to understand process-driven Material Master Data requirements, complex logistics criteria as well as process logic to ensure Material Master Data will produce desired results e.g. to ensure smooth business activities (buying, selling, servicing, billing)
• Understanding of SAP customization concepts and were to find these documented in the SAP system
• Advanced Microsoft Excel and SharePoint proficiency
• Sound data analysis and manipulation skills are required but equally important is having a critical eye i.e. must have the social ability and tenacity to ask questions until the topic is fully understood and ask again (or even escalate) if answers provided don’t make sense
• Demonstrated ability to guide a wide range of business functions (Data Stewards) and work with them to ensure complete Master Data. Is a good teacher and patient trainer
• Strong listening and communication skills as well as intercultural awareness for effective collaboration with many nationalities, functions and levels. This includes communication of priority issues to the right people with a ‘can do’ attitude
• Strong ability to deal effectively with complexity and drive from chaos to clarification through methodical research and building of robust repeatable processes. Is able to distinguish between process and people problems to provide the most appropriate solution
• Demonstrates credibility and confidence with personal interactions
• A team player capable of recognizing and driving continuous improvement efforts
• Excellent organization skills: self-starter able to maintain personal discipline to priorities

Manager, IT Business Process & Tools Resume Examples & Samples

• Understanding the overarching business model as well as the intricacies and challenges of the functional business area
• Managing the application portfolio within a specific business process area including enhancements and new projects
• Conducting business consulting / business cycle planning (projects) ; including IT trends, new technology, aligning business / ICT strategies, etc
• Establishing and maintaining relationships
• Directing projects towards desired technology
• Developing and maintaining long range business strategic roadmap out 18-24 months
• Evaluating project objectives, and analyzing new business initiatives
• Bachelor's degree in information technology related field
• Minimum 6 years of IT experience managing or supporting applications
• Minimum of 5 years previous work experience managing complex projects
• Ability to foster and maintain strong working relationships with business partners and various IT departmental team members
• Ability to work well and productively, always projecting a positive outlook in a fast-paced, sometimes stressful environment
• Excellent people skills with good communication and relationship management skills
• Experience in project lifecycles from business case development through final delivery to operational support
• Strong process and strategy orientation
• Strong interpersonal skills with ability to build relationships at all levels
• Strategic problem solver with ability to grasp and solve ICT business challenges
• Ability to collaborate in a team environment, working with multiple areas to drive solutions
• Ability to handle multiple assignments and tasks independently with minimal supervision
• Experience with the FCA ICT RiteSource model or Industry Standard ICT Managed Services Model

Mgr, Business Process Mgmt Resume Examples & Samples

• Coaching and leading teams of direct and indirect reports
• Collaborating with representatives from central functions and the business units to ensure best practices are shared, gathered, documented, communicated and implemented
• Identify and document standardization and system opportunities
• Report on progress of initiatives to BPM team and Supply Chain executive leadership
• Be a contributing member of the BPM organization during bi-annual macro planning
• Identify and develop test scenarios to see how systems perform to business requirements
• Identify KPIs to measure adoption and success of new processes / systems / tools
• Supporting UTAS user base to troubleshoot system / process issues
• At least five years of industry experience
• At least two years of experience in a leadership role
• Willing to keep up to date with, explore and learn new technologies
• Hands on experience with SAP / Supplier Portals - particularly in Supply Chain and Quality a plus
• US Citizenship or Green Card holder
• Execute on BPO programs including; collaborate with marketing & sales on proposed ideas and oversee tactical day to day program activity
• Become the program champion for cross-functional alignment, offer on-going support for miscellaneous tasks for our sales and service teams; operationalize the program life cycle be developing frameworks and check lists for program launch and maintenance
• Enhance client experience through campaigns, events, promotions to help build loyalty
• Run weekly reports and dashboards on key performance indicators (KPIs)
• Conduct a post-mortem on each program by providing data insight on program performance, service offerings, market absorption & client feedback against the planned strategy
• University required
• Experience creating and interpreting reports and dashboards from Salesforce
• Marketing automation tools experience preferred
• Creative/Design experience a plus - CS Suite preferred
• Capability to manage an market activities calendar and budget
• Excellent communication, organizational and project management skills
• Strong creative thinking skills with a flair for doing things differently
• Strong analytical skills and the ability to apply them in both financial and marketing contexts
• Six Sigma, kaizen etc. process training preferred
• Taking business needs and translating them into business logic and functional specifications for IT sign off
• See the big picture, understand project objectives and be able to apply their understanding of how processes should work to operational improvement initiatives
• Lead role in quality testing and UAT of new systems and remedial actions
• Ensure delivery of unsurpassed customer experience through digitalization and best in class customer centric processes
• Bachelor's Degree or Master's Degree in Business Administration, Computer Sciences or any related fields will benefit
• Strong analytical, facilitation, and process mapping skills
• Able to work to deadline and excellent documentation skills
• Able to manage and communicate effectively between business and IT stakeholders
• Highly analytical but both business and systems minded
• Lean Six Sigma Green Belt or equivalent is an asset
• Bachelor’s Degree and 6 years of related experience or 10 years of related experience will satisfy degree and experience requirements
• Minimum of 3 years of hands on and demonstrable combined experience in: as a data/system/QA analyst; experience and working knowledge of big data / Hadoop technologies such as Pig, Hive, Map Reduce, Java, Syncsort, Informatica, and Unix shell scripting
• Previous experience leading technical teams
• Minimum of 1 year experience with Business Intelligence (BI) tools such as Tableau or OBIEE
• 2 + years of experience analyzing and solving customer’s problems in an office setting environment
• 3 + years in a technical or metrics based environment; preferably in Claims and/or Customer Service
• Undergraduates Degree or higher
• 2+ years of UNET Claims experience
• 2+ years of Adjustments highly preferred
• This position will be located at our headquarters in Fairfax, VA with about 40% travel to client site in New Carrollton, MD
• Lead the PI team of approximately 5 members
• Work with all levels of the client organization to assess the current organizational structure and tasking to develop improvements for initiative objectives
• Manage team work loads using an Agile approach to make sure initiatives and work streams are pushed forward by conducting daily team scrum meetings, weekly backlog grooming sessions, sprint planning and review sessions, and additional meetings as necessary
• 3-5 years of relevant business process lead experience
• BA/BS in business, IT, or related field; degree may be substituted with the equivalent years of professional experience
• Excellent written and verbal communication skills including the ability to interface with clients, corporate staff and other contacts
• Ability to accomplish the described duties through the use of appropriate computer equipment and software
• US Citizenship is required

Business Process Reengineering Expert Resume Examples & Samples

• Analyze business unit requests and understand business requirements. Work with various technical staff members to determine possible solutions and communicate business and system impacts to IT and Operations staff
• Defines and documents customer business functions and processes
• Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users
• Closely work with solution providers to ensure delivery on time with expected functionality
• Anticipate, whenever possible, business evolution and needs impact to supporting information systems
• Own IT Tactical plan on behalf of the business
• Manage and ensure the success of the feasibility studies, according to the methodology
• Manage scouting for market solutions, involving appropriately other areas of Gucci MIS
• Dealing with conflict
• Quality client service techniques
• Conceptual Modeling
• Process Approach
• Project management methodologies
• ERP Platforms
• DB Platforms
• Open source technologies

Onbase Assc Dir of Business Process Resume Examples & Samples

• Maintains enterprise - wide workflow solutions using Hyland Software's OnBase platform
• Define OnBase enhancement project scope and schedule while focusing on regular and timely delivery of value
• Organize and lead project status and working meetings, prepare and distribute progress reports, manage risks and issues, and remediate deviations from plans to ensure successful, timely implementation
• Assist with team development while holding team members accountable, remove roadblocks, and leverage organizational resources to improve capacity for project work
• Mentoring and development of staff and peer team members
• Act as the OnBase Product Owner by managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement effective project governance
• Define and manage detailed project management process and lead ongoing process improvement initiatives to implement best practices for Agile Project Management departmentally for OnBase system projects identified
• Assist staff and peer groups with OnBase configuration, Workflow, and OnBase system administration needs
• Responsible for working closely with business units to build, implement, and maintain OnBase reporting and dashboards
• Responsible for break / fix incidents for OnBase solutions
• Identifies root cause and implements permanent corrective actions for incidents. This includes occasional on - call WAR Room activity to support the Optum I.T. unit responsible for server maintenance
• Assists with testing and migration of OnBase changes on testing and Production environments
• Assist with end - user training as needed
• Manages team of up to 10 employees
• Maintains retention policies and performs archiving and/or purging activities in accordance with retention policies
• Ensure compliance with HIPAA regulations and requirements
• Demonstrate commitment to the Company’s core values
• Other duties, responsibilities, and qualifications may be required and / or assigned as necessary
• Previous experience of OnBase
• Minimum Bachelor’s degree, or 4 years of related experience
• Minimum 6 years progressive software systems project management experience
• OnBase Admin or Developer certification
• Solid understanding of software development life cycle models as well as expert knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment
• A proven track record of successfully implementing software or web development projects using Agile methodologies including 5+ years of experience as a Project Manager managing large, complex projects in a high - tech development environment with multi - function teams
• Prior experience with SCRUM / Agile methodologies with enterprise - level application development projects
• Ability to translate functional requirements and business workflows into technical requirements for system development and database management
• Skill in identifying, designing, improving, and documenting workflows
• Experience managing integration projects related to document management software solutions and other systems
• Solid understanding of and demonstrated experience in using Microsoft Office and Agile Project Management tools (e.g., JIRA, Rally, PowerPoint, etc.)
• Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level
• Creative approach to problem - solving with the ability to focus on details while maintaining the “big picture” view
• Knowledge of health care claims and health insurance industry
• Ability to meet strict deadlines, work on multiple tasks and work well under pressure
• Ability to assess ramification of issues and prioritize tasks based on business impact
• Ability to effectively present information and respond to questions from groups of managers and end - user customers
• Ability to evaluate production situations and current information to determine the appropriate course of action and execute decisions
• Ability to mentor less experienced team members
• Knowledge of SQL, including development of self - service reporting tools, SQL queries, and other SQL objects

Associate Director of Business Process Resume Examples & Samples

• Overall Business responsibility of systems development and delivery for ppoONE, GGMAP, UFE, EDSS, iDRS and WAND
• Work side-by-side with operational leaders and analytics partners to identify candidate projects and initiatives, create conceptual business cases, ready the project for initiation and bring it through the intake process
• Manage stakeholder expectations, coordinating multiple project managers and technology partners working within a program or portfolio and manage resource and delivery conflicts among projects
• Ability to anticipate and resolve problems and develop innovative solutions and continuous improvements
• Direct oversight of multiple projects and portfolios
• Develop professional presentations to effectively and concisely communicate the performance of projects at the program or portfolio level and to define, track and report benefits for deliverables
• Bachelor's Degree in Business, IT or related field
• 4+ years of proven Leadership and Managerial experience
• 4+ years of Project Management, process improvement or portfolio management experience
• Proven track record in project / program delivery as evidenced by meeting requirements for budget, schedule and quality
• End to End Process thinking and ability to work with IT on systems and processes
• Ability to negotiate and build relationships to achieve corporate objectives
• Partner / matrix management experience
• Ability to manage competing priorities and deadlines
• Excellent facilitation, communication, time / project management, problem solving, organizational, and analytical skills
• 4+ years of Health care industry experience
• 4+ years of Claims experience
• PMP, Six Sigma, Black Belt and / or Green Belt certification
• IT experience

Business Process Quality Lead Resume Examples & Samples

• Provide people management for regional quality specialists, appropriate distribution of workload based on complexity / volume of tasks, deploy efficient quality specialist shift schedule and coverage
• Drive regional quality programs that identify key trends and actions that lead to measurable outcomes and improvements
• Provide tactical site support for Global QA program to ensure stable quality ramp up of new workflows, product launches, change management, and program NHOs
• Provide mentorship to regional QAs to foster their professional growth and development; provide quarterly QA performance reviews; monitor QA output and productivity
• Responsible for audit and review of training/quality policies and business operations functions, including, but not limited to: observing and recommending improvements to classroom training and ensuring feedback is provided to quality specialists/trainers
• Act as the primary point of contact for all regional quality-related issues/escalations
• Maintain QA appeals, second layer QA monitoring for your direct reports, and manage quality-related PIPs for your site
• Provide second-layer QA monitoring for global QA program in collaboration with counterpart RQLs
• Responsible for developing quality methodologies, metrics, and training effectiveness
• Use statistical acumen to validate hypothesis (e.g.: root cause analysis, standard deviation of group quality compliance, etc.)
• Comprehensively report on quality program status, performance and outcomes to leadership team and stakeholders on a regular basis
• Identify and execute process rigor and workflow/policy compliance across the site/region
• Use data analysis to identify trends in the current performance to predict quality outcomes and correct agent behaviors and knowledge gaps
• Work with Global Quality Lead and Site Lead to identify process issues, conduct root cause investigations and suggest quality process fixes
• Drive, foster and influence a regional culture where quality and real-life user impact is a core principle of our business operations
• B.A. or B.S. (preferably with background in statistics, quality compliance and audit, or business operations)
• 2+ of experience as Quality Lead/Manager, managing 5+ direct reports
• Optional: Six Sigma Certification (Greenbelt preferred) or PMP certification
• Domain and Industry Expertise: Background experience with call center services, data analysis, tech troubleshooting, social media / content moderation background
• Sound analytical skills and ability to deliver data-driven insights from quality initiatives
• Prior experience with LMS, knowledge management systems and training delivery
• Strong attention to detail and punctuality, organization and project timelines
• Crystal-clear written and verbal communication skills. You should be able to break down complex subjects into a clear, accessible language for different audiences
• Ability to work under pressure and handle speed bumps with a mature, level-headed approach
• Well-developed interest in contemporary / global issues and world events (i.e. you follow the news, discuss contemporary issues, and like to read the comments section in online articles)
• Experience with Salesforce, Google Docs and Google Drive are highly preferred
• Rapid assessment
• Value - Based Decision Making, Realization Planning, and Management
• Change / Program Leadership
• Business analysis, including financial and data modeling
• Business capability design and implementation
• Influencing and developing others (e.g. A Project Team or a Direct Report)
• Leading Practical Innovation
• Other Consulting Deliverable Creation (e.g. Landscape documents, Metric scorecards, Roadmaps)
• Facilitation and Collaboration
• 5+ years of experience in program management, business case management, and change management
• 5+ years of experience in developing and introducing innovations and change into a large and complex organization
• Excellent interpersonal skills with experience working with and influencing executive level leaders
• Strong analytic and problem solving methodology experience
• Broad knowledge of health plan or payer operations (such as claims, program and payment integrity, enrollment, provider service, care management)
• Advanced MS Office ( Visio, Word, Excel , PPT)
• Ability to travel as needed - up to 20%
• MBA,MHA , or MPA degree
• 5+ years of experience working with a management consulting firm
• 5+ years of experience working in the health care industry
• Process Improvement and Six Sigma background
• Ability to convey a passion for our mission to help people live healthier lives and to help make the health system work better for everyone

Business Process & Procedure Analyst Resume Examples & Samples

• In conjunction with the Business Process and Procedure Manager and key stakeholders determine the priority of work within individual teams and a timeline for each deliverable
• Produce a project schedule and communication plan for each team, setting expectations at the initial meeting and manage expectations and the relationship throughout the review
• Liaising with the Business Process and Procedure Manager, Compliance and Legal, understand the business and regulatory requirements to ensure all policies, procedures and process maps are created/amended and implemented to meet operational requirements
• Liaise with the relevant stakeholder regarding impactful policy, process and procedure changes and in conjunction with the Business Process & Procedure Manager create an action plan to address next steps
• To meet with business SME’s to gain a thorough knowledge of operational processes across HCCF to gather information necessary to design and develop written policies, process maps and procedures
• Responsible for accurately analysing and documenting all policies, processes and procedures using standardised templates to the agreed timeline ensuring a consistent style using terminology in accordance with HCCF set standards and applicable corporate style guidelines and not contradictory to any HCCF guidelines or objectives
• Responsible for highlighting and reporting any gaps in regulatory and legal requirements (involving legal and compliance where required)
• Responsible for providing progress update communications to the business in line with a range of contexts and for a variety of audiences. Escalate issues that will affect the overall timeline to the Business Process and Procedure Manager to ensure any deviation from the overall plan are taken into consideration

Business Process Value Stream Leader Resume Examples & Samples

• Design and implement a strategy for meeting the productivity financial goals of the business process value stream in support of the annual productivity goal established by the organization
• Lead key projects in support of the annual financial goals and drive project replications among the regions and business groups to meet project replication goals
• Drive project methodologies to achieve the target productivity portfolio mix goals
• Support and mentor part time productivity resources
• Drive effective application of Lean Six Sigma methodologies, perform data analysis on large data sets and transform the data into useful information
• Effectively use problem solving tools as needed to achieve cost savings targets; present findings and make recommendations to client
• Requires a BA or BS, preferably in Engineering
• Demonstrated strong project management skills; can work across the organization to define problems, get input, understand work processes, execute projects, and implement process changes successfully and quickly
• 5+ years related work experience, preferably in Operations (either in distribution or production), sales, energy management and/or finance
• DMAIC and VSM skills preferred
• Strong analytical skills, interpersonal skills and ability to influence people, direct change and drive results

Business Process Managment Resume Examples & Samples

• Project and portfolio management knowledge to cope with a matrixed organization (cross-functional, cross-sites, cross-business) and technical environment
• Knowledge on Genotyping operation
• Equivalent in plant genetics, molecular biology or related field, and 5+ years professional managerial experience
• Demonstrated success in leading a complex results-oriented R&D organization requiring innovative thinking, organization and collaborative skills
• Demonstrated proficiency in communicating, planning and coordinating group activities across diverse functional and administrative boundaries
• Demonstrated success in working in a range of R&D environments and across a breadth of Genotyping operations
• Experience with change management
• Degree /Master in Biology, Engineering, Planning or relavant
• Fluent in English for liaising with stakeholders in overseas
• Lead, coordinate and partner with the business to design new / improved business processes which will align with future strategies
• Facilitate forecasting the business performance with the future state business design and contrast it to the current state
• Assesses impacts of and provides solutions/direction on strategic, enterprise and baseline opportunities from a cost, efficiency, effectiveness/value, contractual, legal and compliance standpoint; includes the compilation, analysis and identification of opportunities. Drives to consider all possibilities and moves beyond current thought processes
• Assess the quantifiable and qualitative benefits that the business can obtain by moving from the current state business design to the future state business design
• Lead in the business solution design, by providing input to and validating technical design process model or initial operational process model, monitoring and reporting components, task and service implementations, work management, process start and control, event handling, integration components, staff assignment, user access and security components, and versioning approach
• Responsible to show results - includes cost-savings, quality and service impacts for process improvements
• Develop and manage project plans through-out project lifecycle; includes prioritization, risk mitigation and monitoring progress
• Identify and work to remove barriers that slow or prevent the successful attainment of defect reduction and quality goals that will lead to providing Cigna a competitive advantage
• Demonstration in more advanced quality methods and tools, equivalent to a Six Sigma Black Belt and a Kaizen leader
• Has demonstrated knowledge in a wide range of group decision-making tools and facilitation techniques
• Has demonstrated knowledge in how to design effective scorecards and control mechanisms to leverage metrics and data for optimal business performance
• Has demonstrated knowledge in best practice methods/tools for strategy deployment
• Can apply current global best-practices related to Business Process Management/Engineering and how to keep abreast of new best practices as they arise
• Has developed cross-organizational value streams, showing E2E workflow and associated process data
• Level of Leadership
• Self-directed and capable of leading a team of professionals, either as a direct manager or as a cross organizational team leader, to drive quality improvement
• Works well with larger groups from a wider range of organizations, as well as reporting out to senior executives
• At least 6 years’ experience in process design/development and translating changes into implementation and change management plans (DFSS and DMAIC preferred)
• Bachelor’s Degree or 4 years of exp. required
• Black Belt certification required
• Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects
• Has proven results of building and creating new structures through the use of creativity and innovation management
• Ability and willingness to share knowledge and coach individuals w/ varying levels of experience. Demonstrated ability to drive results required
• Detail oriented, with proven time management and organization skills (including the ability to engage in multiple tasks and meet deadlines/standards)
• Ability to deal with ambiguity, embracing change and helping others see it as an opportunity and able to stay focused on goals while adapting to change
• Comfortable with raising questions, issues, ideas or suggestions to co-workers of all levels across all organizations
• Act with a sense of urgency to research questions or issues brought by the team. Identify the right parties or resources to resolve these issues (organizational agility). Follow up with these parties to drive resolution and provide on-going feedback to individual(s) who raised the question or issue
• Be a positive role model and have the ability to work independently and in conjunction with co-workers of all levels
• Excellent communication skills - verbal and written and training, along with excellent presentation skills

Associate Capital Director of Business Process Resume Examples & Samples

• Manage all Capital Budget Business Cases submissions and updates for the CCE organization
• Bachelor’s degree in Business with strong preference for Master’s degree in Finance, Statistics, Decision Science
• 8+ years’ progressive analytics and modeling experience, preferably within Healthcare, Financial Services or equivalent Consulting experience
• Previous experience and comfort in working with extremely large data sets used for modeling purposes

Principal Business Process Reengineering Resume Examples & Samples

• Nine or more years of organizational change consulting experience
• Experience working with business re-engineering processes and the technology industry
• Experience working with re-engineering tools, methods, and techniques
• Strong analytical, problem solving and decision making skills
• Strong interpersonal skills to interact with customers and team members of varied organizational level
• Ability to translate technical language into easily understood terms
• Ability to lead and work in a team environment
• Ability to adapt to changing environments and/or situations, handle multiple tasks simultaneously, and to switch between tasks quickly
• Ability to anticipate problems, handle and resolve ambiguity and take decisive action with regard to the impact on both the client and the company
• Work with senior executives across business units to develop and implement worldwide operations, sourcing, and integration strategies to include leader coaching, proof of concept implementation and/or operational ownership
• Deliver and create measurable differentiating world-class operating excellence and quality throughout the organization and translated to value as seen by Optum customers
• Accelerate quality and growth aligned with business level targets and objectives while developing both lean leadership and front line problem solving capability
• Support and lead both TOPS and C-I-CARE in achieving the above
• Ability to effectively and objectively communicate and guide cross functional stakeholders and executive leadership regarding strategy, operations implementation tied to financial performance
• Lean business system design and implementation to achieve a competitive advantage via operations strategy, policy deployment, vendor management, process standardization, lean tools deployment, capability building and lean production system implementation
• Drive consensus cross-functionally to ensure timely deliverables to measurable target on time at budget
• Potential to be operating executive and owner to accelerate business transformation and achieve expected Operating and Financial Performance
• Must have demonstrated experience in leading a team both in a crisis turnaround situation as well as continuous improvement activities
• Proven track record to diagnose business issues, develop strategic vision, and consistently achieve timely and effective execution. Bottom line success and impact ranging from million to billion dollar corporations
• Can successfully design and execute a ‘learning pilot” to force alignment, transparency & communication strategy to test the organization prior to scaling of any system changes
• Ability to build a lean ecosystem and followership of talent to further leverage and deploy across the business
• Develop lean training and deployment model, simulation, etc. to increase overall lean capability from leadership to front line staff
• Support development of new client integration and steady state cost models
• Including M&A activities such as planning, diligence and integration
• Review operational performance in order to determine overall effectiveness, make necessary changes, and identify opportunities for new programs or program consolidation or expansion
• Ability to lead others in the implementation of Performance Improvement Projects and lean system redesign
• Ability to resolve complex issues in a timely manner leveraging such tools as A3 management and 8 Step problem solving methodology
• Consultative and analytical capability balanced with implementation speed and need => Strong analytical skill set to drive fact based root cause problem solving
• Ability to interpret financial statements and drive/convert to operational KPI’s
• Project management skills and experience; demonstrated ability to plan and execute multi-million, multi-year projects within budget and KPIs
• Ideally, understanding and experience healthcare operations
• 15 years of operations and leadership experience ideally to include P&L General Management roles
• 10 years of deep experience with LEAN or other process improvement analytic tools across multiple industries and functions
• 5 years of healthcare experience to include quality improvement, and customer service
• Able to follow established project plans to meet deadlines. Works closely with manager to take direction and to execute on project deliverables
• Effectively Communicate with Others: defined by behaviors such as listening actively, communicating effectively and clearly, relaying important information to others when needed (i.e., explaining important information peers or direct reports); communicating in writing in a clear, concise manner; using appropriate methods to guide group meetings; fostering openness; sharing information all the time
• Technical Skills: Advanced analysis with extensive knowledge of business processes and applications. Advanced knowledge of change management and PMO activities
• Interaction / Influence with Business Leadership – Participate/Interact on calls with Business
• Little to no direct supervision
• Negotiation/Conflict Resolution - Able to diffuse and resolve conflict, strives to understand both the emotion and the content of communications from project stakeholders. Uses experts or 3rd parties to influence stakeholders
• 1+ years experience with Process Improvement - Defining current state systems, processes, metrics, reporting and training. Data gathering, data analysis, and root cause analysis. Benchmarking / Best Practice. Defining future state systems, processes, metrics, reporting and training. Building Change Management plans
• 1+ years experience in a consultative role working directly with end client to gather requirements Experience working with internal and external stakeholders to gather requirements. Excellent communication
• Agile or Kanban experience would be a nice to have but is not required
• *JOB DESCRIPTION***
• Applies process improvement and re-engineering methodologies and principles to conduct process modernization projects
• Additional duties may include activity and data modeling, developing modern business methods, identifying best practices, and creating and assessing performance measurements
• Key coordinator between multiple project teams to ensure enterprisewide integration of reengineering efforts
• Key coordinator between multiple project teams to ensure enterprise wide integration of reengineering efforts
• 02-04 years w/Masters Degree
• 05-07 years w/Bachelors Degree
• Lead non-conformance investigation, root cause analysis, corrective, and preventive actions
• Contribute to the design and implementation of organization-wide process-centric methodologies (i.e. Lean Six Sigma, Kaizen, Metrics, Goal Alignment, etc)
• Provide education and coaching on process methodologies, enterprise process leadership, and impact of recommended changes
• Act as business process expert by staying abreast on best practices and methodologies
• Ability to work proficiently with Microsoft Excel, Word, Visio, MS Project and Access
• Ability to drive project timelines to completion with a cross-functional team
• Ability to effectively drive change while maintaining and enhancing internal customer relationships
• Moderate travel required, sometimes on short notice
• Bachelor’s degree in a related field preferred, or equivalent combination of education and experience. Masters degree desired
• Business process engineering certification required (i.e. Six Sigma Yellow Belt, Six Sigma Green Belt, Six Sigma Black Belt, any relevant American Society for Quality certification)
• >6 years related work experience in business process design/improvement
• Interpersonal Relations
• Quality and Results Oriented
• Fluency speaking and writing in English and Spanish
• Experience in medical device, pharmaceutical, or electronic industry
• 5+ years of experience with participating in business process reengineering (BPR) activities using process improvement methodologies
• Knowledge of how to use Lean Six Sigma and process change management principles to reengineer processes, reduce redundancy, and increase efficiency
• BA or BS degree in a Business field preferred; MA or MS degree a plus
• At least 10 years experience in conducting Business Process Re-engineering (BPR) activities
• At least 10 years experience in utilizing process improvement methodologies (Capability Maturity Model(CMM)/Capability Maturity Model Integration(CMMI), ISO 9000, Six Sigma, agile) for commercial off the shelf integration programs
• At least 3 years experience in BPR methods and approaches
• At least 3 years experience in cycle-time analysis and business process improvement/optimization
• At least 3 years experience in leading teams and facilitating information collection and analysis workshops
• At least 5 years experience in communications, both oral and written
• You will work with internal clients, from executive management to frontline supervisors/production personnel “on-the floor”, coaching them how to drive performance, and utilizing skills across continuous improvement, management consulting, project management, and digital transformation
• You will successfully define & deliver projects in accordance with established budgets, work-plans, quality standards, and timeframes
• You will lead and conduct interviews of management and users to understand complex business issues, formulate them into specific business requirements and processes, develop clear and concise functional specifications, and deliver solutions that bring value to the business
• You are an expert on Business Process Engineering, acting as a guiding beacon towards Operational Excellence
• You act as a digital evangelist to advise internal stakeholders on recommended solutions and help them size scope of work for implementation, in line with internal best practices
• You utilize lean-six sigma/continuous improvement skills to identify process improvement strategies that result in cost savings and customer satisfaction improvements
• You are eager to learn new concepts and are open to the ever changing needs of the new digital world whatever that may mean over the years to come
• You support data driven decision making for internal and external customers
• You demonstrate excellent skills in analyzing data & producing management presentations
• You design & automate processes to allow end users to be more productive in their jobs
• You communicate very well with all levels of personnel, possess strategic and tactical thinking, and are adept at building strong working relationships with coworkers and management
• Strong working knowledge of Microsoft Word, Visio, Project and PowerPoint
• You are a talented problem solver able to think “outside the box.”

Business Process Professional Resume Examples & Samples

• Creation & Implementation of engineering Business Processes in central Production Engineering department covering the needs in Shop floor & in Engineering department responsible for Tooling and other related Manufacturing process tasks
• Processes related to PFMEA / PWIs / ECM / NCR etc
• Change Management – to identify, create & implement improved Business processes across the organization
• Prepare the go-live sessions pertaining to implementing new Processes
• Identification of and proactive mitigation of key risks including appropriate communication to local key stakeholders and Management team
• Will be responsible for implementation of the new system in the Production and Production engineering areas in the factories – this requires deep knowledge & experience in Manufacturing processes and in Tooling as well
• Drive shop floor IT business improvement projects with involvement of Factories and IT Department
• Education: Bachelor OR Master degree in Engineering with “Lean” certification
• Change management skills (good in communication, training, coaching)
• Self-driven, proactive – take responsibility to ensure progress and results
• Open and seek collaboration with team-members + engage proactive approach with Local factory staff in each region across the Globe
• Take responsibility for own area and interact as integrated team-member with other roll-out team members
• Sees and understand western cultures as a positive challenge
• Language: Fluent English
• Understand the Production setup (including planning and execution) and processes in the Production
• Production Engineering background with interest for automatization is mandatory
• Experience with lean / Six sigma tools needed
• Ability to cope with many different levels in the Organization
• Conduct process analysis to increase overall performance and consistency amongst the Polaris constituent service teams
• Serve as a primary resource and subject matter expert related to Consumer Service business process
• Assist in the development and training of any required procedures and policies to ensure understanding in project business adjudication requirements across all platforms
• This position is also responsible for end - to - end business process testing, quality reporting, analysis and audits and for developing plans and programs to support continuous quality improvement using applicable tools
• 2+ years of experience with business operations of call center operations
• Experience with documenting process and procedures
• Working knowledge of Excel, Visio, PowerPoint and SharePoint
• Analyzing workflow processes, evaluating viable process alternatives, and contributing to the overall project solution
• Support and participate in architecture design, development, testing, and implementation activities, owning projects through the lifecycle to ensure quality and on-time deliver along side and sometimes sharing responsibilities with the Project Manager
• Act as an advocate for the business and user community, endeavoring to meet the goals of each project while designing the optimal user experience
• Analyzing existing processes to ensure operational efficiency and making recommendations for improvement, evaluating current usage of systems and recommend future system needs, or performing other related tasks and special projects as assigned by management
• Responsible for gathering the Epics/Business Requirements working with our business partners (i.e. Compliance, Legal, Capital Markets, Products, Sales, Support, Underwriting, Closing) to ensure their needs and wants related to the assigned project are addressed
• Work closely with assigned Project Managers to ensure on time delivery of prioritized projects
• Experience with Agile Methodology a plus
• Working knowledge of MS Office: Excel, PowerPoint and Visio, SharePoint
• Experience with a Point of Sale (POS) and /or Loan Origination System (LOS)
• Able to follow established project plans to meet deadlines
• Advanced knowledge of change management and PMO activities
• Proven ability to negotiate and handle conflict resolution
• At least 12 years’ experience in business process re-engineering with demonstrated, increasing responsibilities within this field
• At least 4 years of business technology experience with a variety of assignments
• Experience with a military population (either professionally or personally)
• Work closely with staff to develop curriculum and toolkits for training military healthcare providers and program directors on program evaluation methodologies
• Knowledge of existing best practices and lessons learned from relevant other DoD and federal agencies in program evaluation planning and implementation
• Must be organized, flexible, and able to manage multiple projects simultaneously
• Experience with MS Office, especially MS Word, MS PowerPoint and MS Visio
• Experience with Adobe Professional and with posting and sharing documents in SharePoint
• Strong interpersonal, verbal, presentation, and technical communication skills
• Ability to succeed as both an individual contributor and team member, identify and address client needs, and contribute to a positive working environment by building solid relationships with team members, and proactively seeking guidance, clarification and feedback
• Ability to assimilate and analyze information efficiently and effectively
• Ability to apply advanced technical principles, theories, and concepts scalable to client’s needs
• Assist with complex technical problems and provide solutions
• Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results
• Conduct analysis of program effectiveness data through qualitative and quantitative analysis of utilization, healthcare costs, and program outcomes
• Provide written summary of statistical findings and conclusions
• Maintain a working knowledge of significant developments and trends in PH, TBI and resilience/prevention research, clinical practice, and training for military service members
• Ability to consult and collaborate with military healthcare providers, researchers, and policy makers
• Oversee production of timely, high quality work products, appropriate for an executive-level audience, that meet client approved objectives
• Military Healthcare experience
• Workflow Analysis with appropriate software applications (Visio and/or Lucid Chart)
• Familiarity with Psychological Health and/or TBI programs/disciplines
• Research and formulate applicable actionable recommendations based on relevant industry best practices
• Project management certification
• Knowledge of and success performing in a role within a Project Management Office for large programs in the federal government environment
• Experience in leading project teams and/or collaborating with team members
• 7+ years experience in the following areas required
• Business process analysis and design
• System design and test
• Leading cross functional teams
• Project planning
• Advanced Supply Chain Planning systems and tools (Oracle, SAP, Rapid Response, Demantra, Cognos, and/or Qlik)

Business Process Systems Analyst Resume Examples & Samples

• Methodical and organized work processes
• Ability to train a small team or group
• Experience in mapping and improving financial system processes
• Understanding of risk and control frameworks within a financial environment
• Experience of using the ARIS system in a previous role
• Finance, process improvement or IT qualification

Business Process Resume Examples & Samples

• Perform time studies and line balancing using knowledge and skills
• Lead 5S Blitz Teams on a weekly basis to develop model cells
• Develop standard work documentation
• Maintain rolling action item list and ensure items are completed
• Assist and facilitate Kaizen events, as required
• Conducts ergonomic analysis of work spaces
• Provides training, as required, on lean principles and programs
• Participate in lean analytical assessments
• Apply new concepts to develop and demonstrate technical competence
• Work well independently and as part of team demonstrating support for team decisions to ensure consistency in product design
• Responsible for outcomes including overcoming obstacles and meeting project deadlines to ensure customer expectations are achieved
• Ability to work in and around an office environment, but also be comfortable in 'rolling up your sleeves' on the production floor
• Ability to consult with senior peers to learn through experience and be able to retain and apply items learned
• Creation of process documentation
• Creation of training materials
• Presentation of training, processes and/or reports via oral and written communication
• Analyze raw data and report in a meaningful way based upon intended audience
• Ad hoc reporting
• Continual gathering of requirements
• Build and maintain positive relationships with end-users, HRIS, peers and leadership
• Bachelor’s degree or 2 years of additional experience can be substituted for education
• Minimum 1 year of process experience or education in Six Sigma or ITIL
• 1-3 years of IT experience in a corporate environment
• 1-3 years in healthcare industry
• 1-3 years of experience with Microsoft Office suite of products including MS Word, Excel and Visio
• Ability to analyze data and present in report format

Business & Process IT Expert Resume Examples & Samples

• You will be working on systems : salesforce.com (REXIS) and CRM Datawarehouse
• Activities regarding all front and back office processes and related systems with focus on:Sales, Marketing ;Enterprise CRM system - salesforce.com ; Reporting ; Integration topics
• Perform key and end user support
• Implement process and system changes in the countries
• Execute change and test coordination of change requests/new functionalities
• Perform cross country end user trainings

Expert Business Process Optimization Resume Examples & Samples

• Capture the functional requirements for the end-to-end processes from the relevant stakeholders (based on business needs, functional processes or out of related services
• Deliver functional strategy validated process requirements to end-to-end Process Owners Order to Cash, Manufacturing, Transportation Management, Site Logistics, purchase to Pay and Non Conformance Management
• Support impact assessment (e.g. organization, people, skills) and implementation of functional process changes
• Validate implemented end-to-end process meets functional requirements
• Monitor functional process performance

Qm-business Process Eng Spec Resume Examples & Samples

• Highly professional and influential spokesman for all quality related topics
• Process development leadership using appropriate (six sigma, continuous improvement, and other) methodologies to model and maintain procedural documentation and optimize organizational performance through standardized, and processes
• Performance measurement advocacy to promote the identification and implementation of appropriate performance metrics, creation of automated tools to collect and analyze the metrics, and the need for regular review and refinement of the metrics
• Communication and training oversight of the process improvement philosophy, methodologies, and successful outcomes from program implementation across the Customer Operations organization
• Lead and train the Customer Operations new hire and promote quality as a main contributor to business success throughout the organization
• Lead training and coaching efforts to increase the Business' understanding of the harmonized tools and
• Review customer calls for quality requirements
• Support organizational audits at predefined intervals and review progress regarding the implementation of Corrective Action issues
• Audit support
• Point of contact for Supply Chain Management IT systems
• Compliance and contract review for US military orders
• Subject mater expert for FAR changes
• Small business liaison
• SAP vendor master setup and maintenance
• Quality Management System change notifications
• Quality Management System procedure maintenance/ownership and creation
• Training creation and execution regarding business processes
• Integration of new enterprise supply chain management procedures with the business unit
• Subject matter expert for contract reviews
• Responsible for contract review and flow down
• Contract focal for the business unit
• Material of concern responsibilities
• Non product spend reporting
• 2-5 years of experience in a progressive supply chain management role
• Aerospace experience strongly preferred
• Experience working with ERP systems, SAP preferred
• Ability and aptitude to work as part of a cross functional team across many locations
• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience
• Three years of experience a similar role
• Demonstrated proficiency with the Microsoft Office Suite of products, typing, grammar, and spelling, and punctuation, oral and written communications
• Excellent customer service and interpersonal skills and tactful in dealing with people
• Willing or likely to take practical action to deal with a problem or situation
• Communicates strategically to achieve specific objectives (e.g., considers optimal "messaging" and timing of communication. Uses varied vehicles and opportunities to promote dialogue and develop shared understanding and consensus. Maintains continuous, open and consistent with others. Checks own understanding through paraphrasing and asking questions
• Identifies complex problems and reviewing related information to develop and evaluate options and implement solutions
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to review and dissect information and can apply basic compensation analytic concepts and calculations
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment (and working with employees at all levels of the organization), meeting quality standards for services, and evaluation of customer satisfaction
• Able to adapt to a fast paced environment
• Considers the relative costs and benefits of potential actions to choose the most appropriate one. Ability to anticipate needs and take initiative; and is appropriately discrete
• Knowledge of laws and the regulatory environment that govern this field
• The ability to marshal resources (people, funding, material, support) to get things done. Can orchestrate multiple activities at once to accomplish a goal, uses resources effectively and efficiently, arranges information in a useful manner
• Displays a high level of professionalism, a positive attitude and composure while dealing with demanding stakeholders, builds appropriate rapport, uses diplomacy and tact, can defuse high-tension situations
• The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
• Possesses working knowledge of the use of technology to streamline processes with a specific emphasis on the Microsoft Office suite of products
• Tracking, trending and publishing of key metrics, reports and presentations
• Identifying opportunities and driving improvements in our processes or systems to meet business objectives
• Interacting and collaborating with leadership, corporate, other SBU focals, and various functional groups across the business
• Acting as in leader in the change management process surrounding these activities
• Representing the business units interests and perspectives on events and in calls related to corporate standardization initiatives
• MS Excel, Word and PowerPoint skills required
• Demonstrated team work skills, that display an ability to collaborate for the achievement of business objectives
• Ability to develop and articulate business positions based on sound analysis
• Proficient in data analytics, preferably using Business Intelligence software applications, including but not limited to Citrix, BeX Query Designer, BI Launch Pad, Business Objects and SAP
• Ability to map multiple data sources together into meaningful and concise reports and presentations that are user friendly
• End-use experience in SAP and knowledge of supply chain processes and/or best practices preferred

Business Process Engineer Iv-delhaize Resume Examples & Samples

• Works with General Managers and directors in achieving organizational strategies and initiatives by defining and solving problems related to cost, quality, effectiveness and/or efficiency
• Idea generation for potential critical initiative projects
• Facilitate change across multiple business areas while influencing without authority to align groups on optimal enterprise wide solutions; while utilizing Lean-Six Sigma methodologies and appropriate analytical and modeling tools to identify trends and provide recommendations for continuous improvement or innovative solutions
• Drive LEAN-Six Sigma education and utilization by being a change agent
• Identify, communicate, and resolve issues and risks associated with transition to new processes
• Analyze trends and provide recommendations for continuous improvement or innovative solutions
• Bachelor's Degree or equivalent combination of education and related work experience in business process engineering
• 8 – 10 years combined experience in logistics, supply chain, demand management, distribution, transportation
• Minimum of 8 – 10 years' experience in process engineering including: o Experience facilitating workshops and focus groups. o Experience developing business requirements. o Experience developing instructional and procedural documentation and presentations
• Certified in continuous improvement methodologies such as Lean and Six Sigma Black Belt certified or significant progress towards achieving certification
• Working knowledge of relationship management
• Group facilitation experience. Skills and Abilities
• Creativity; logical and analytical skills and ability to think innovatively
• Ability to effectively facilitate efficient meetings/discussions with medium to large sized groups
• Ability to influence without authority
• Demonstrate a personal acceptance of change and the ability to adapt and drive change
• Excellent organizational, planning, influence, communication and presentation skills
• Drive LEAN education and utilization by being a change agent
• Work with managers and General Managers in achieving their strategies and initiatives by defining problems with cost, quality, effectiveness, efficiency and failure to meet KPI targets – tracking the problems to their sources and determining how they can be eliminated or mitigated
• Lead greenbelt projects that impact the supply chain network, ensuring alignment of processes and best practices
• Collaborate with business partners across the supply chain to develop and test new supply chain concepts and strategies
• Identify the objectives and facilitate the design of business processes that deliver maximum efficiency and effectiveness, influencing changes where appropriate to improve process efficiency
• Develop, properly store and maintain detailed documentation of process maps, value stream maps, and standard operating procedures
• Research industry practices and trends related to process design and incorporate those best practices where possible
• Bachelor's Degree or equivalent combination of education and related work experience
• 5-8 years combined experience in logistics, supply chain, procurement, and distribution
• Minimum of 5 to 8 years' experience in process engineering including
• Seasoned knowledge and understanding of business terms, terminologies, and concepts; utilization of theoretical knowledge into practical areas of application
• Lean and Green belt certified or significant progress toward achieving certification
• Possess an advanced understanding of merchandising and supply chain processes
• Mature level of knowledge for business and industry practices
• Requires travel – typically 30%
• Six Sigma Black Belt level certification a plus
• Bachelor's Degree in Engineering or related discipline
• Group facilitation experience
• Experience with analytical software such as but not limited to Tableau, Minitab, Solver, Visio, Autocad
• Strong skills in Process Mapping and Business Process Reengineering
• Creativity; logical and analytical skills
• Ability to manage day to day activity for identified responsibilities
• Ability to conduct efficient meetings/discussions with medium to large sized groups
• Ability to influence without authority and facilitate discussions across multiple functional groups
• Ability to think innovatively
• Demonstrate an ability to implement and analyze retail business using consumer insights and analyzing trends
• Active listener with an ability to build trust across varying levels of the organization
• Self-motivated and persuasive in presenting and selling ideas and executing their implementation

Associate Business Process Mgr Resume Examples & Samples

• Actively participates in assigned projects and activities including purchase order resolution, solving business requirements, updating vendor management database for all contract renewals and manages all PNC card transactions/confirmations
• Assists team members within IT in identifying areas of potential process improvement and utilizes findings to assist in the decision-making processes
• Manages incident management across all IT delivery teams. Monitor incident queues, research and update incident to appropriate assignment groups for unassigned and misaligned tickets – to improve response time and resolution rate
• Respond to MyQuotes support emails from Sales Ops team. Provide resolution for common issues and coordinate with others for more complex issues. Free up analysts, consultants and developers to increase delivery of enhancements
• Supports day-to-day IT, business operations, process, business system applications and supporting technologies. Including RAMP request owner for third party access to RSA systems. Monitor and update PlanIT staffing profiles to assist resource management analysis and coordination of resource assignments to projects/enhancements. Maintain eRoom
• Help coordinate assembly of data to effectively communicate project status and all related issues to team members
• Working across IT, gather information and prepare monthly IT metric Dashboard distributed across the division
• Support delivery teams with functional and technical documentation
• Assist with functional testing across RSA applications, designing test cases and facilitating unit/UAT on appropriate projects
• Escalate requirement-related issues
• Possesses creativity
• Business System acumen
• Strong leadership and interpersonal skills. Demonstrated ability to motivate, influence and gain commitment at all levels of the organization
• Strong facilitation and oral/written communication skills
• Proven ability to speak with and work across all levels of the business, customers and suppliers
• Proven track record of results from the application of process improvement methodologies and effective change management
• Strong working knowledge of Six Sigma, Lean, Kaizen, and Workout tools, problem solving / root cause analysis and process management
• Experience as a trainer of the process improvement methodologies (DMAIC, Lean, Kaizen, and Workout – DFSS a plus) at the Black Belt and/or Green Belt level. Demonstrated ability to use adult training principles and explain technical material in a way that non-technical associates can understand
• Skilled at developing and delivering executive-level presentations
• Deep understanding of call center operations or distribution preferred. Experience in a health care services environment preferred
• Technical mastery of Six Sigma tools and methodologies including DMAIC, Lean, Kaizen, and Workout (DFSS a plus)
• PC Skills: Use of Minitab and expertise in Microsoft Office Tools (Excel, Word, PowerPoint, Visio)
• Ability to coach and mentor on the extraction and analysis of data
• Strong business and financial acumen, ability to identify and quantify financial benefit from project work
• Help define and clarify reporting requirements; propose, define, and develop appropriate solutions; and provide feedback to the reporting team
• Perform quality reviews of developed solutions and ensure proper user acceptance
• Cost and efficiency analysis
• Functional discussions and analysis/identifying key performance indicators
• Report development and maintenance
• Train other non-core report writers
• Implement global processes and solutions into local areas
• Liaise with IT and other members of reporting team to help create efficiencies and ensure data integrity
• Investigate technical issues
• Provide business and financial analysis
• Assist in prioritization of reporting requests
• Identify opportunities for self-service and educate the business on self-service capabilities
• Perform quality review of new and existing reporting solutions
• Coordinate end user review and acceptance of the developed solutions
• Analyze reporting service requests and define technical specifications for efficient development
• Give presentations to user groups on content, philosophy, or reporting rollout plans
• Must work effectively with and for others to achieve company goals
• Must strictly adhere to safety requirements
• Must meet company attendance requirements
• Must maintain company quality standards
• Bachelor's degree in Business, Computer Science, Information Systems or other related field, or experience of such kind and amount to provide a comparable background or 3 or more years in reporting and/or analysis role
• Strong knowledge of relational database applications, including SAS, Cognos, Tableau
• Previous experience in SQL
• Working experience with end user Report design, development and implementation
• Demonstrated ability to drive to deadlines, balancing multiple priorities, and ensuring quality standards
• Excellent analytical, problem-solving, and innovative thinking skills
• Microsoft Office proficiency (Excel, Access, PowerPoint, Word)
• Experience communicating technical details to technical and non-technical resources

Business Process Snr Manager Resume Examples & Samples

• · Plan, manage and communicate the progress of the project, achieving project milestones and maintaining momentum of the project
• · Facilitate resolution of issues and roadblocks
• · Maintain updated project plan
• · Development and update of market vertical deliverables such as creation of updated Statement of Work, Pricing Calculator, etc
• · Manage project risks and issues, escalating to the program manager when necessary
• · Manage a team of work stream leads, providing program and project management structure as needed
• · Bachelors’ degree preferably in Management Information Systems, Accounting, or Business
• · A Strong background in Project Management, including experience developing work-breakdown structures and project plans, most notably in Microsoft Project
• · Industry recognized certification in process engineering, project management, change management, etc. is preferable
• · At least 5 - 7 years of experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider
• · Excellent client management skills and the ability to work with teams to develop and manage an implementation plan
• · Excellent communication skills in English, and cross-functional teamwork skills
• Responsible for end - to - end business process activities - creating, controlling and improving business processes
• Undergraduate degree or High School diploma or GED and equivalent experience
• PMDM experience
• Provider data experience
• Demographic experience, and / or contract load experience across multiple platforms

Business Process Analyst Intern Resume Examples & Samples

• Working with a variety of people in different business functions
• In depth data analysis with SAP and Excel spreadsheets
• Related tasks include data mining, generating reports, performing data validation, and resolving data issues or discrepancies
• Innovation and personal growth along with being a team player, working globally
• Strong use of Excel
• Strong communication skills, ability to work independently and as a team member in a global setting
• Ability to focus on details, organize and follow thru
• Strong working knowledge of Excel
• Experience with SAP desirable

Regional Business Process Optimisation Manager Resume Examples & Samples

• Lead and coordinate the Regional Business Process Optimisation teams to the same vision
• Be the Voice of Global Service Logistics for Product enhancement and Innovation (E2E) for Finance - Operations - Client Support Services (CSS)
• Drive process and solutions enhancements and innovations to support the growth agenda of Service Logistics
• Ensure consistent practices are defined & rolled out across the entire Service Logistics (SL) network (warehousing, transport, call centres)
• Ensure all functions (involved in selling, implementing & managing operations) follow & maintain standard practices
• Set global standards (best practices) which work for the Region
• Identify & drive innovations (new practices) to stimulate growth
• Set Network productivity targets which drive EBIT growth
• Drive process improvements to increase productivities
• Accountable for product experience in region, linking in with other BU's in region (DHL Supply Chain - DHL Global Fowarding - DHL Express) to expand knowledge
• Drive consistent practices that are defined & rolled out across the region that align with the global approach
• Support growth of the business by ensuring provision of consistently high performing cost base and service for the customer
• Ownership of increasing the standard model by adding non standard (customer) process in generic solution
• Implement product enhancements onto the network in region that aligns to global priorities, and migrate customer to standard operating model & systems with support of Regional Operations Manager and supporting teams
• Deliver year on year timesaving potential to the network operations teams in the region
• Provide input and execution of development of the regional operational network (supporting the global framework)
• Enable retention & growth of the business by ensuring provision of consistently high performing cost base & service for customer
• Support new customer business onto the network, and migrate customer to standard operating model & systems
• Deliver continous Improvement, First Choice and Quality, and own/drive global standardization across all partners, countries & regions
• Provide market competitive unit cost, service across the regional network
• Deliver EBIT and Gross Profit targets for the business across the network in line with the IBP
• Ensure high levels of customer satisfaction
• Deliver SL services & value proposition efficiently & effectively across the network, ensuring smooth implementation of new contracts
• Solid understanding of the principles of supply chain management
• Experience in operational warehousing, transport and program management
• Excellent communications skills ​
• Well developed people management skills; ability to lead and inspire teams to accomplish objectives
• Strong analytical and problem solving skills; both short-term/tactical and long-term/strategic
• Well-structured, change oriented and results focused
• Internationally orientated
• Minimum 8 years of experience in operations and transport related roles in a logistics environment and/or in supply chain consultancy
• Minimum 5 years of working experience of delivering of complex projects and programs
• University Degree or Master in Logistics / Supply Chain or equivalent
• Reporting skills ( EXCEL, SAP, BO (advantage))
• Highly Analytical and logical thinking process
• Strong ability to analyse and design processes in detail and at overall level
• Quick learner (Prior experience in handling ICT processes in a large Global company in SAP would be highly advantageous)
• Should possess excellent communication with command over language, presentation and deriving or driving outcome from various Partners including Senior Leadership of Business/ CC/ Corporate. This would enable him to drive efficient governance with various people involved
• Ability to see things in abstract and derive/ make out the path to achieve success
• Should be a team player – highly approachable / pragmatic /knowledgeable ( go to person)
• Provides technical support and guidance in order to improve production and meet goals
• Assist management with prior authorization of work in order to meet multiple deliverables
• Develops and implements process recommendations plans to ensure that solutions to address quality defects are linked to SOP’s and desk level procedures
• Communicates quality concerns and trends to processing teams across the organization, as well as proactively sharing best practices
• Identify root causes of errors and opportunities for quality defect reduction across all teams. Initiates process improvement activities that are linked to quality improvements. Maintains all SOP and process flows for the department
• Drives execution of remediation activities, by leading teams and managing multiple work-plans for completion of key process improvement deliverables according to established timelines
• 4+ years of experience with using NICE claims system
• 2+ years of experience in a SME or team lead role which required coaching, mentoring, and/or feedback to team members on a consistent basis
• Ability to use Microsoft Excel to retrieve data and manipulate data to upload data and maintain spreadsheets
• Ability to use Microsoft Word to develop and maintain job aids, standard operating procedures and send professional communication
• Associate’s or Bachelor’s Degree (or higher)
• Strong analytical skills with the ability to detect patterns and trends when working with research cases
• Strong knowledge of Healthcare/Medicare/Insurance terminology, as well as Delegated regulatory guidelines
• Advanced written communication skills including grammatical composition and spelling
• Must be able to communicate and problem solve effectively with all educational levels and with a variety of professional disciplines
• Interview process participants to understand exactly how targeted processes currently work
• Document process information using visual diagrams in the form of business process models
• Identify, document and analyze business rules that govern the implementation of business processes
• Author specifications/stories to be used by the developers for automation of process design
• Testing of automated processes to ensure that the right results are achieved
• Examine processes holistically to understand the impact of changing them on people, strategy, systems and general business operations
• Collate feedback on process performance to evaluate and recommend future process improvements
• Monitor and measure the effectiveness of processes to ensure consistent value delivery
• Experience and knowledge of process management principles, methodologies and tools
• Ability to establish and maintain strong relationships
• Must be a team player and able to work collaboratively with and through others
• Business Process management (BPM) certification desired
• Evaluate and diagram existing processes
• Drive cross-functional project teams with core stakeholders to capture challenges, identify root cause of issues and desired outcomes
• Model desired process and identify ways of standardizing and delivering an efficient process
• Position solutions for stakeholder buy-in and lead through implementation to ensure success adoption
• Develop KPIs and measure performance against requirements
• Develop change management plans including roll-out schedule, customer communications, adoption plan/forecast and contingency plan
• Survey and analyse best practices for techniques and processes
• Applies sound analytical thinking to problem solving, decision making and anticipates impact of actions on the broader team/organization
• Demonstrates ownership of project, challenges or issues – takes initiative to solve to solve problems
• Involves team members & stakeholders in setting direction and meeting the needs of the project or team
• Has an understanding of risk analysis, and mitigation plans – takes appropriate action to prioritize and escalate when necessary

Business Process & Data Analyst Resume Examples & Samples

• Generate ad hoc analysis and reports
• Act as Warehousing and Distribution representative for CCA Analytics Team
• Identify opportunities for process improvement and automation
• Support Warehousing and Distribution team for reporting and analytics needs
• 2 - 4 years of overall experience in business/statistical analytics or reporting
• Advanced communication skills with demonstrated ability to communicate clearly with charts, graphs, text, and oral presentations
• Strong analytical skills with ability to provide internal and/or external data analysis, consultation, and decision support
• Ability to recognize and solve data problems and inconsistencies
• Ability to prepare, analyze, and select methods of presenting various data
• Technically savvy; experience with SQL, VBA, Tableau, and/or other reporting/analytics software is highly desired
• Ability to report metrics on a detail or summary level and manipulate data into meaningful performance measurements
• Proficiency with Microsoft Office, especially advanced Microsoft Excel and Microsoft Access skills
• Experience in metrics analysis and process improvement
• Excellent time management and problem solving skills
• Self-starter with demonstrated ability to work independently and in a team environment
• Knowledge of CCA Warehousing and Distribution systems and processes
• Bachelor’s degree in Information Systems, Computer Science, Statistics, Mathematics or related field or equivalent business experience

Business Process Analysis Resume Examples & Samples

• Analyze End-to-End Clinical study development lifecycle and related business processes to understand underlying information/data requirements from protocol creation, study conduct to study closeout
• Maintain Information process flow architectures and data sources inventory to clearly identify all types of data elements generated and consumed across the clinical spectrum
• Conduct current state and future state analysis to identify gaps and areas of improvements as it relates to data ingestion and storage, Data Transformation, and Data Governance
• Champion the identification of technology solutions to enable secure and standardized Clinical Data Repository (aka Patient Data Mart) to efficiently store and provision clinical trial data
• Enable easy data integrations with external partners including CROs, Healthcare providers, technology vendors etc. as well as internal partners to seamlessly exchange clinical trial data
• Adoption of diverse data sources including mHealth, device data, Patient reported outcomes as well as enabling eSource is critical
• Collaborate on the development of business cases for future programs and projects with Clinical Operations-IT and provide time and costs estimates
• Maintain sufficient domain knowledge and align with business strategies to ensure maximum value realization
• Must have proven track record of 8+ years working with large, complex data oriented technical systems. Good understanding of Clinical trials and related technologies like Electronic Data Capture, Trial Management systems etc. is preferable
• Demonstrated ability to analyze business processes and mapping to Information flow diagrams is required. Ability to identify gaps, evaluate potential options and recommend solutions is a must
• Demonstrated ability to influence the scope and direction of initiatives across multiple levels of management and organizational boundaries
• Excellent teamwork and interpersonal skills, with the ability to communicate and collaborate with employees and management at all levels
• Experience in designing and implementing a Clinical Data Repository or similar data repositories with a focus on Data ingestion, storage, data provisioning and Data Governance
• Experience with Electronic Data Capture software like Medidata Rave would be ideal
• Bachelor’s degree(s) and with a focus on computer science or Information Technology would be required to apply for this role
• 10+ years of experience in federal, DoD, or IC business and budget processes
• 7+ years of experience in federal, DoD, or IC financial and portfolio management of programs
• Knowledge of interagency transfer of funds via various mechanisms, including MIPR, 7600A/B, reimbursable orders, and others
• Knowledge of the development and execution of SLAs, MOUs, and MOAs between government agencies
• Knowledge of federal, DoD, or IC acquisition, costing, regulations, and contracting mechanisms
• Knowledge of service catalogs, service costing, and various cost recovery mechanisms and avenues
• Ability to work with government budget and financial personnel
• Ability to establish best business process practices
• TS/SCI clearance with a polygraph
• Experience with the process of tracking financial resources to support the development of enterprise services
• Ability to work with executive and senior level government personnel and officials
• Ability to demonstrate a positive attitude, flexibility, and work in a team
• Possession of excellent interpersonal skills working with multi–agency government personnel
• 2+ years experience with labor management standards/systems
• Excellent communications skills with the ability to build rapport and credibility across the organization in order to promote ideas and proposals
• Strategic and analytical thinking, strong project management and problem solving skills, sound judgment and a willingness to resolve issues and problems in a timely manner
• Solid P&L understanding and business acumen: ROI, IRR, Cost benefit analysis, Sensitivity analysis
• Ability to execute complex analysis and synthesize into a storyline to socialize, influence and drive action across the organization
• Slotting optimization experience preferred
• Labor management software experience desired
• Six Sigma certification desirable
• Project Management Professional (PMP) certification desirable
• Solid writing, presentation, and negotiation skills

Business Process Team Manager Resume Examples & Samples

• Oversees and evaluates performance of team members
• Coach, mentor, and develop team members and potential future leadership
• Determine appropriate issues to escalate to senior management
• Consistent process documentation
• Tight quality control, audit and quality accountability
• Improved quality work output across PA
• Measuring and documenting defects (process related) and resolution
• Consistent data collection and reporting
• Monthly KPI reporting and analytics
• Continuously build skills and knowledge by receiving coaching, feedback, and participate in ongoing training
• Makes recommendations for process improvements and cost saving opportunities
• Develop and assist with implementation of strategic initiatives to improve performance and consistency
• May manage projects that create effectiveness and efficiencies for the department as a whole
• 4 year degree or 5 years management experience
• Demonstrate competency in management functions
• 3 years’ experience in quality controls, process documentation and/or management reporting and data analysis
• Strategic thinker, who creates and executes process improvements
• Ability to lead, coach and develop team members and mentors lower level leadership
• 3 years of experience in the life and health insurance industry
• Proficient in Microsoft Office, primarily Excel
• Excellent written and oral communication skills
• Good project management and organizational skills
• Ability to align team performance for customer focus and success
• Technical professional knowledge and skills
• Leveraging Diversity and Conflict Management skills

Generalist, Business Process Resume Examples & Samples

• Finance Support in processing studio and production related invoices such as data entry of invoice details, Purchase Order (PO) matching, Purchase Order Requisitions (PORs)
• Support in compiling documents and preparing new vendor setup requests
• Communication with internal partners and external vendors related to invoices
• Capture gameplay for editorial, marketing and internal videos
• Secondary responsibilities: Support in the submission of games to various international ratings agencies. Support in the technical and logistical support for global trade shows, conferences, demos as well as eSports, PR and review events
• Proficiency in Microsoft Excel, must complete a skills test
• Demonstrated high level of attention to detail and problem-solving skills
• Experience liaising with cross functional departments
• Strong communication and relationship building skills
• Maintain professionalism and composure while working under tight deadlines
• Technical understanding of games, game hardware, networking and security
• Willingness to travel and/or coordinate representation
• Willingness to work over 40 hours per week, as needed
• AV, IT and Finance experience a plus
• Experience working in the video game industry a plus

Business Process / Quality Analyst Resume Examples & Samples

• Work with the Office of the CIO (OCIO) business process team to develop and implement best practices in business process
• Collect and analyze technical and business data, create reports, and recommend improvements
• Coordinate, track, and report on OCIO initiatives
• Maintain document repositories with reports, process documents, and technical and business data
• Proficient with MS Office Suite (Word, Excel, Powerpoint, Outlook)
• Proficient with flow diagrams (MS Visio)
• Experience with data modeling within excel or a relational database
• Ability to make sense of data, that is to connect measures to processes or systems and understand if the system or process is working, and how it may need to be improved
• Ability to write and edit technical and/or process documents, to organize, streamline and clarify text others have written, and ensure correct formatting and grammar
• Ability to work efficiently and effectively with multiple levels of management and staff across the organization
• Knowledge of IT services and IT Service engineering and operations processes and best practices
• 2-4 years of experience in IT governance, engineering, and operations process management preferred
• Bachelor’s degree or equivalent work experience in Business Administration, Management Information Systems, or related IT, math, science, or business field
• Excellent communication and presentation skills
• Experience or training in process management/improvement
• 2-4 years experience
• Provide thought leadership and work as part of a collaborative team to provide seamless support to internal customers and external partners of Freddie Mac Multifamily
• Be a hands-on manager who can both execute work tasks and coach team members to complete the BOS activities, to include
• Support project and manage break fix releases, including developing and/or reviewing business requirements and test plan, conducting user acceptance testing, documenting test results, and conducting production smoke test
• Project manage light system enhancement projects, including develop and execute project work plan, track progress, and escalate issues
• Conduct system administration activities, e.g., access provisioning, file uploads, etc
• Partner with technology support teams to ensure timely resolution of MF application issues for our customers
• Support configuration releases
• Review and approve data change requests
• Develop and/or review departmental procedures
• In collaboration with Corporate Communications and IT, develop and review application outage communications to customers and partners
• 5-7 years of experience managing and supporting mission-critical business applications
• Familiarity with different development lifecycles and methodologies as well as business analysis best practices
• 3+ years of experience in business analysis and major cross-functional systems requirements gathering, facilitation, and documentation are required. Strong facilitation skills and process-driven analytical skills with ability to elicit requirements across business organizational boundaries
• Excellent verbal and written communication skills. Must be able to communicate effectively with team members, SMEs, customers, and management on both the business and IT sides
• Understanding of the mortgage industry, preferably commercial or multifamily real estate. Experience with Freddie Mac and/or Fannie Mae Multifamily desirable
• Software Skills: MS Excel, MS Power Point, MS Word, MS Visio, MS Project, XML
• Experience with Microsoft SharePoint 2013 and intranet site administration tools
• Ability to work effectively with continuous change and short deadlines
• Demonstrated business acumen, problem solving skills, intellectual maturity, and relationship management skills
• ITIL or PMP certification desirable

Level, Business Process Engineer Resume Examples & Samples

• Performs functional allocations to identify tasks and their inter-relationships
• Performs functional modeling based on requirements analysis
• Develops new systems or updates existing systems to meet client needs
• Serves as technical advisor to clients in assigned subject areas, recommends functional changes, and identifies areas for further investigation
• Identifies emerging relevant technologies that may result in improvements to current processes and systems
• Conducts functional testing of various systems
• May serve as technical team or task lead
• Actively participate in Multifamily business process and technology projects, including business process, systems, rollout and adoption
• Execute business requirements creation, user acceptance testing and integration across projects
• 4-6 years of related professional work experience managing and implementing mission critical business applications
• 7+ years of experience with federal, DoD, or IC business process and portfolio management of programs
• Knowledge of the development and execution of SLAs, MOUs, or MOAs between government agencies
• Ability to work with government budget, financial, and business process personnel
• Ability to demonstrate a positive attitude and flexibility and work in a team
• Possession of excellent interpersonal skills to work with multi–agency government personnel

Business Process Optimisation Manager Resume Examples & Samples

• Initiates and Leads Business Transformation programs in alignment with Global & country Strategies
• Manages BPO to support delivery of customer requirements, to improve customer satisfaction, and to ensure effective and timely on-boarding of new customers
• Sets and executes local BPO strategy in alignment with Global and country strategies
• Sets and executes strategies to develop and sustain a culture of quality, service excellence & continuous improvement
• Responsible for ensuring project portfolio management and alignment of country projects / initiatives
• Leads Continuous Improvement/First Choice activities across the business, including - Quality, Business Process Management and Customer Implementation
• 5 years’ experience industry experience with a background in Operations, business analysis, and/or project management
• Extensive knowledge in Freight Forwarding and Logistics business, with good understanding of all Products
• Graduate in relevant field (Preferably Logistics and Supply Chain) PMP, PRINCE2, Six Sigma and other professional recognised accredited certifications are preferred
• In depth understanding of business process engineering
• Proven track record in people management role (leadership, motivation and people development skills)
• Responsible for analysis and development of business requirements through a variety of techniques and methods, including, but not limited to; interviews, facilitated sessions, prototypes and observation
• Present analysis and interpretation for operational and business review and planning
• Support short and long term operational / strategic business activities through analysis
• 1+ years of experience in writing business and/or system requirements and business/finance analysis
• 1+ years of experience trouble-shooting, quality analysis on, and formating data files
• Presentation experience
• Ability to communicate analysis including trends and opportunities to clients and the business in writing and verbally
• Ability to problem solve including multiple priorities and research conflicting and / or inaccurate data
• Develops, coordinates, and implements systems, processes, and training to meet healthcare demands and brand standards; may develop, modify, and monitor process methods and controls to meet quality standards
• Engages other internal/external customers to develop operational systems, tools, and documentation procedures
• Reviews product development requirements for compatibility with processing methods to determine costs and schedules
• Generates new revenue opportunities by researching, developing, and rolling out new products/services, or extensions of existing products and services
• Integrates equipment and material capabilities to meet process module target specifications and technology target specifications
• Delivers training to and provides direct business consulting services
• Operates motor vehicle for onsite customer visits

Business Process Modeller Resume Examples & Samples

• Understands both Human Resource policies and business goals and how they translate to business processes
• Works collaboratively with the business analyst and gathers feedback from clients to identify process pain points and propose solutions to eliminate them
• Identifies process efficiencies and implements them
• Provides subject matter expertise and training as needed to stakeholders
• Drafts Standard Operating Procedures (SOPs), User Guides, Conversation Guides and any other documents that maybe needed during the course of the programme
• Works with technology teams and relevant stakeholders to optimise processes for a superior user experience
• 5-6 years as a Business Process Manager with
• Lean and Six Sigma Black Belt Certificate
• Strong effective communication skills (written & verbal) including presentation and interpersonal skills
• Demonstrated analytical and logical approach to problem solving and understanding how technology can be used to deliver solution to business challenges
• Self-starter with excellent organisational skills, specifically the ability manage multiple competing demands
• Ability to work and adapt to change quickly and accurately under pressure and time constraints
• Ability to challenge the norm
• Success working in/with virtual cross-functional and/or cross-division teams or work groups
• Ability to influence with indirect or no authority
• Previous experience with Workday
• Worked previously for a Tier1/2 consulting firm or within the Consulting Division in a company
• Previous experience in system implementations
• Working with the operational business owners, clients, and auditors to ensure successful audits
• Prepare audit requests for documentation or data universes as required
• Monitor audit progress and resolve potential findings as appropriate
• Developing a consistent audit process to ensure all outside audits are effectively managed
• Analyzing the root cause of issues and helping to develop appropriate action plans
• Developing audit reports that accurately summarize the results of reviews
• Providing direction and guidance to clients during audits
• Assisting with various special projects as directed by the Manager of Government Programs Audit Support
• Undergraduate Degree (or higher) or High School Diploma/GED with 2+ years of claims analyst experience
• Experience in Microsoft Excel with formulas, pivot tables, and creating/updating spreadsheets
• Experience creating documents in Microsoft Access and Visio
• Experience creating and editing professional presentations in Microsoft PowerPoint
• 1+ years of experience with Medicare Part D Regulatory Guidance
• 1+ years of experience with Medicare Part C or Part D, Determinations, Appeals and Grievances
• Solves problems of medium-difficult complexity and contributes to larger scale problem solving
• Experience managing multiple projects and competing deadlines
• Drive and facilitate requirements definition for prioritized work efforts: define, measure and analyze impacted processes; gather relevant process and performance data points to determine points of impact or waste, define root cause of inefficiencies, and/or process modifications required to support new business objectives
• Manage business readiness for solution delivery. This includes but is not limited to ensuring test plans are complete and accurate, relevant policies and procedures have been created/updated, internal training plans and materials appropriately disseminated, and external customers have been notified and or trained on any relevant updates or changes. Assist process owners to develop change acceptance plan for impacted associates
• Work with the Business/IT Liaisons to help manage and prioritize outstanding or deferred deliverables
• Regularly report project status to management and process owners. Perform post deployment assessments to measure results against goals and solicit feedback for improving project best practices going forward
• 5 to 8 Years of Mortgage industry or Radian experience is required
• Knowledge and experience with Agile Development & Lean Six Sigma preferred. In addition, Six Sigma DMAIC/DMADV and/or Lean certification is a plus
• Ability to articulate ideas to both technical and non-technical addressees
• 8-10 years or related work experience

Associate Dir., Claims Business Process Resume Examples & Samples

• Maintains and enhances the Medicare & Retirement Reporting Suite as well as develop / maintain expert level knowledge of the COSMOS platform and core claims processing workflows and operational processes
• Leverages knowledge of core Medicare Claims Operations, COSMOS and SQL Server to collaborate with key stakeholders across UnitedHealthcare Core Services (Workforce Effectiveness for long-and short-range capacity planning, Finance for budgeting and forecasting and Payment Integrity for fraud, waste and abuse detection and prevention) and various Medicare Operations constitutes, to understand their business needs, analyze the associated Business Requirements Documents and translate all requirements to the Global Partner Developers for report development
• Accountable for the timely delivery of accurate and actionable data and reports to meet all business needs
• Leverages working knowledge of SQL Server to coach and support the developers in retrieving and manipulating the data
• Design & establish overall service to close balanced scorecard
• Hire, on-boards, manages, develops and engages a team of reporting analysts that can support business needs
• Proactively implements cross-training and succession planning activities to ensure a pipeline of talent with the knowledge and expertise meet long-term COSMOS reporting needs
• Contributes knowledge and expertise to support Medicare CAG Strategic Priorities, Business Plan Initiatives and/or to support Annual Enrollment Period readiness
• 5+ years of increasingly responsible experience in managing reporting in an insurance or financial services environment
• An Intermediate level of proficiency of the claims processing operational processes
• A strong business acumen and the proven ability to translate Business Requirement Documents into report and data requirements
• 2+ years of reporting experience
• Medicare Claims Operations directly or indirectly working with the COSMOS platform
• SQL Server programming experience
• Hands-on Medicare Claims Processing Experience on the COSMOS platform
• Analyze current status of SWP Global Procurement tool landscape and identify the areas of improvements with regards to compliance and automation potential
• Lead complex cross-functional global (E.g. Forward Traceability, Substance Mgmt.) implementations within SAP for SPR globally
• Lead cross-functional global (E.g. Forward Traceability, Substance Mgmt.) implementations for interfacing tools with SAP (Team Center, Read Soft, ASD, etc. ) for SPR
• Be the global key user for any daily questions from E W SPR users related to the MM/ FI AP module in SAP RBP
• Drive and coordinate the annual price mass upload globally in order to ensure that all negotiation results are implemented the first day of the new fiscal year
• Provide necessary user trainings
• Candidate will demonstrate a high level of critical thinking, team competence with own group, as well as internationally matrixed organization
• Candidate should have knowledge of Siemens Procurement landscape and tools (i.e. Modias, SAP, Purchasing Councils (PUC), international team set-up etc.)
• Candidate will have proven track record of successful SAP tool implementation and processes
• Must possess excellent communication skills - written, oral, and presentation
• Must possess business management and entrepreneurial skills
• Must be diplomatic and able to establish and maintain effective relationships with procurement personnel world-wide

Service Business Process & System Partner Resume Examples & Samples

• Experience leading change implementations with multiple global stakeholder groups
• Values collaboration and can apply cultural awareness
• Is able to take accountability working proactively to identify what needs to be done and delivering reliably to deadlines
• Works calmly under pressure with a solution-driven mindset
• Ability to formulate business process flows while representing the team as the principal contact on projects
• Analytical thinker works closely with Subject Matter Experts to formulate the process models
• Works under minimal supervision. Follows established directions. Work is evaluated upon completion for adequacy in satisfying objectives
• Typically have 5-8 years related experience
• Demonstrated ability to model quantitative impacts of change (e.g., quantify business benefit of a process improvement)
• Excellent facilitation and project management skills
• Knowledge of Product/Software Development Lifecycle is required
• Flexibity; comfortable with changing priorities in support of executive team needs
• Independent thinking; able to take initiative with general guidance and direction
• Project Management experience is preferred
• PMP Certification

Business Process Prof Resume Examples & Samples

• Works with Business Subject Matter Experts, development, operations, and other IT and business areas as appropriate throughout the project cycle to document the business process flows
• Recommends solutions, process modeling standards and best practices on all aspects of the project life cycle
• Works under normal supervision. Follows established directions. Work is evaluated upon completion for adequacy in satisfying objectives
• Typically have 3-5 years related experience
• Ability to work closely and partner with operational and technical counterparts
• Communication; excellent writing, presentation development, and speaking capabilities. Ability to interact and lead process initiatives with large, matrixed teams and diverse stakeholders
• Analytical thinking and problem solving; able to amass/analyze/draw conclusions from large volumes of seemingly disparate data
• Relationship Management; ability to adapt to different styles and collaborate with business area leadership as a strategic partner to achieve goals
• Financial Services and/or Mortgage Industry experience
• Advanced studies/degree
• BPM/Six Sigma Certification
• Monitor operational metrics identifying & researching trends and anomalies to identify process improvement and cost savings opportunities
• Lead lean projects within assigned business unit(s)
• Collaborate with operational leadership to efficiently and effectively implement new work processes and/or technology
• Ensure business process alignment is achieved and maintained across the network
• Partner with facility managers and capital expense management to review equipment and facility layouts to ensure designs which enable maximum productivity while maintaining ergonomic/safety standards
• Educate operational leadership on labor standards and economy of motion
• Develop, maintain and properly store detailed process maps, standard operating materials and labor standards
• Establish, monitor and maintain accurate labor standards, including accurate X,Y,Z coordinates and all labor tables
• Be a resource to inventory control, providing information related to slotting and space utilization best practices, enabling them to maximize operational efficiency and effectiveness
• Synthesize information for appropriate use across other functional groups to include the end user, Business Systems and Training teams. Identify issues and risks associated with transition to the new process
• Be a role model for the implementation of a continuous improvement culture
• Ensure linkage between labor standards, business objectives, and the labor management system
• 3-5 years combined experience in retail, merchandising, category, pricing, logistics, supply chain, procurement, and distribution
• At least 3-5 years 'experience as a Business Analyst
• Solid knowledge and understanding of business terms, terminologies, and concepts
• Lean certified or significant progress towards achieving certification
• M.O.S.T. certification required within 18 months of hire date
• Requires travel – typically 25 - 30%
• High level of competence with MS Visio
• Relationship management experience
• Negotiation experience
• Experience with the following computer programs: SEGA, DSS, LlamaSoft, WMS, PFT, Inforem, Tableau, Revionics, MSP
• Green Belt certified
• Ability to work independently or part of a team
• Persuasive in presenting and selling ideas and executing their implementation
• Work with customers to establish and maintain excellent working relationships, resolve issues, and promote team services and capabilities
• Implement, enhance, or troubleshoot database environments and existing SQL logic
• Advanced knowledge and experience with Microsoft Excel, Word, Visio and Access
• Statistical software analysis via Minitab or SPC Excel
• VBA, SQL, Database Architecture, Mainframe, SAS, Teradata, Java
• Business process engineering certification desired (i.e. Six Sigma Yellow Belt, Six Sigma Green Belt, Six Sigma Black Belt)
• Bachelor’s degree with 2+ years of experience required
• Without Bachelor’s degree, 6+ years relevant work experience required
• Experience in business process design/improvement, experience with ITIL, Baldridge, or ISO preferred

Experienced Business Process Optimisation Professional Resume Examples & Samples

• Based on existing client strategy, support the client in determining and defining the right set of initiatives & projects
• Participate in process reengineering and operations reviews, restructuring of operations
• Translate organisational and operational efficiency assessments into implementable business requirements and perform gap analyses based upon the requirements in order to define "To Be" organisation and “To Be” processes/solutions
• Manage and/or support implementation projects by
• Identifying, designing and implementing creative business solutions…
• Developing cohesive conclusions and by participating in the report writing, analysis and presentation of results to clients, implementing operational solutions on the ground with client teams until the objectives are reached
• Furthermore, for experienced profiles, manage teams of consultants on various assignments including process reengineering, reviewing gap analyses and suggesting "To Be" processes/solutions, and defining innovative strategies to help our clients tackle in their challenges
• Cultivate effective client relationships and pursue new client opportunities while constantly building your market eminence with the support of our network of experts on banking topics, technologies, trends, regulations, innovations, etc. of your interest
• Step up in your career thanks to our remarkable client portfolio
• Team up with dynamic and energetic young professionals within a challenging and knowledge sharing environment
• Challenge yourself in an international context through various client assignments
• Enjoy and promote diversity in our multicultural teams

IT Business Process Analysis, Genomics Resume Examples & Samples

• Define and execute a portfolio of projects to build best-in-class digital capabilities to accelerate genomics-based discovery
• Build and execute the strategy to create IT platforms for omics-based analytics
• Create and support a compute environment for embedding bioinformatics workflows within lab-based functions
• Collaborate with peers across R&D IT to enable data integration, collaboration, and knowledge management to improve R&D-wide productivity
• Advanced understanding of modern sequencing and bioinformatics technologies, algorithms, and frameworks, especially cloud hosted next-gen sequencing
• Prior experience in implementing bioinformatics workflows in support of discovery
• Detailed knowledge of common genomics tools, such as the Galaxy NGS suite, R scripting, and other similar frameworks
• Preferred: experience as a bioinformatics or genomics scientist at a life science organization
• Preferred: experience in the application of genomics data across R&D, from early discovery to translational science to clinical development
• Ability to work within a matrix organization, aligning resources and setting priorities across multiple groups to deliver against aggressive project goals
• 5+ years working in drug discovery IT, mainly supporting genomics

Engagement SC, Business Process Resume Examples & Samples

• Ability to demonstrations for all Concur services & solutions
• As part of the Client Presales “Engagement Team”, this role will assist in driving scale and efficiency across the Client Presales team to elevate solution strategy to beyond selling transactions to providing maximum business value to multiple client personas
• Development and delivery of product and solution talk tracks, workshops, demo flows and other supporting materials and meetings from a business solution or executive persona perspective
• Participate with client Account Team members to identify the most effective approach that will result making value visible for client’s current services or maximize expansion of Concur footprint to include all logical products for their business needs
• Maintain thorough knowledge of Concur’s competitor’s solutions, company direction, financial stability, etc.; keep current with industry events, solution offerings, etc
• Promote the Concur message and value through external speaking, writing and other online activities
• Provide advice and guidance to other Solution Consultants as requested
• Build and maintain a thorough knowledge of all Concur solutions, upgrades, upcoming revisions, functionality, etc
• Provide input on client requirements/concerns to Solution Marketing teams as requested
• Assist at trade shows, user conferences, etc. as requested
• Interact with sales, marketing and external customers
• Operate under moderate supervision with reviews of work
• Be aware of, and comply with, all corporate policies
• While this role will not directly “own” a territory, they will be responsible for client facing meetings in support of developing competence in the talk track areas. This job is home-based and will require 30-50% travel both for client meetings and internal planning, development and knowledge transfer meetings
• Bachelor degree in related field or equivalent experience
• 5+ years’ experience in finance operations, preferably with experience in more than two functions as well as some in finance management. Other operational experience in tax, audit, compliance, and T&E are desired
• 3-5 years in either relevant sales/presales or consulting practices is needed
• Broad business knowledge: ability to interpret and utilize industry information on competitors
• Demonstrated experience in making formal presentations including ability to quickly redesign presentations and databases
• Uses professional concepts and company policies to solve a wide range of difficult problems in imaginative and practical ways
• Exercises judgment within generally defined practices and policies to select methods for obtaining solutions
• Receives no instruction on routine work and only general instruction on new assignments
• Interacts with clients and business partners at all levels in order to illustrate the value & benefits of the proposed solutions
• Interacts with other Concur employees at all levels
• Travels up to 50% of time
• Animal Health background preferred
• Strong Business Acumen and client facing
• Understands client rebate plans and can apply that knowledge in a help desk environment
• Provides status reporting, scheduling, system monitoring and communication to client from a help desk perspective
• Proven successful customer relations experience
• Prior experience in database management is preferred
• Experience in help desk management
• AS/400 experience or the ability to learn environment quickly
• As the Business Process Engineer you will work with business personnel at all levels of the FFB including senior leaders
• Analyze and solve business problems
• Bring a fresh set of eyes and a neutral perspective to the analysis
• Business Process engineers are actively involved in all facets of the project life cycle from idea generation through delivery
• Conduct recurring training and development of lean methodology tools across business unit team members
• Apply measurements, analysis, and control techniques for improving the process
• Support achievement of the operations safety, scrap, service, lean, 5S, and quality goals
• Assist in the design of work standards, quality control charts, and systems
• Create standards and best practices for the operations departments
• Ability to influence leaders, their impact behavior, and thinking
• This position will perform a variety of tasks and lead/direct the work of others. A wide degree of creativity and latitude is expected in this role
• Excellent communication, analytical, and planning skills
• Demonstrated success at leading and delivering complex strategic, transformational, and growth projects
• Prove ability to raise the performance bar; create, promote, and sustain a high performance culture that reinforces accountability
• Demonstrate an understanding of the broader organization, and how this role fits into the strategic plan and overall direction of First Financial Bank
• Reinforce the Operations goals and strategy by building disciplined, consistent approach with measurements of success
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations
• Ability to effectively present information and respond to questions from senior leaders, groups of managers, clients, customers, and the general public
• Knowledge of Internet software, Project Management software, Spreadsheet software, Word Processing software, and Excel software
• Bachelor’s degree in engineering or Operations Management or equivalent experience
• 2 to 5 years of Business Process engineering experience in a financial institution environment; continuous improvement process experience preferred
• Knowledge of Six Sigma and structured problem solving techniques required; Black or Green Belt certification preferred
• Knowledge of Lean Manufacturing methods
• Proficient in Visio, Workflow design
• Acquires and applies advanced knowledge of the business and process engineering discipline
• Assembles key participants, leads, guides and facilitates cross-functional, collaborative teams in business improvement and development initiatives using Business Process and Change Management standards and guidelines to optimize the overall efficiency and effectiveness of the process
• Serves as a resource to less experienced team members on escalated issues of an unusual nature. Resolves issues and navigates obstacles to deliver work product
• Competencies: Business Acumen, Collaboration (Team Building), Communication, Demonstrate Adaptability (Agility), Drive for Results and Innovation
• Mentors Business Process Advisors and Process Engineers on the team in Continuous Improvement methodologies and analysis
• Identifies opportunities and potential process engineer solutions. Shapes vision, mobilizes commitment and leads team to change process, systems and structures to achieve vision. Provides insight to management on issues. Identifies the information entities share across the business, and the relationships between those entities
• Identifies, validates and communicates business efforts. Utilizes knowledge of customers, products, processes and Continuous Improvement expertise to analyze business problem(s) and determine the best methodology to resolve defect or issue. Synthesizes analyses, identifies root causes and develops and recommends key work products
• Drives improvement efforts based on analysis. Analyzes processes to identify areas of improvement and provide appropriate analytics to facilitate business effort prioritization. Conducts complex statistical analysis

Business Process Product Associate Resume Examples & Samples

• Lead cross-functional process improvement efforts to deliver significant operational improvement and financial benefits
• Identify areas/potential projects where process redesign/improvement can significantly impact efficiency, quality and customer satisfaction
• Educate and promote a culture of continuous improvement across the department. Collaborate with business partners and customers to drive results
• Monitor performance, improvements and sustainability through key metrics
• Plan manage successful project execution, implementation and sustainability
• Coach and mentor colleagues in the conduct of cross-functional process improvement projects and Kaizen events
• Train and lead kaizen and lean workshops to leaders and associates, including VSM, Comm Cell, standard work, problem solving, 5S and visual management
• Identify and manage business opportunities for improvement
• Support Sr. Manager in project feasibility and business case development, matching projects to the strategic priorities of the organization
• Bachelor’s degree; MBA, Lean Expert or Green Belt preferred
• 2+ years of relevant work experience in process improvement, change management and project management
• Technical competency in Six Sigma skills: DMAIC, Lean and Change Management
• Proven ability to facilitate cross-functional teams
• Demonstrated ability to train/coach/mentor other team members
• Strong communication skills (written and verbal), and facilitation skills
• Self-starter; Demonstrates personal initiative and willingly assumes responsibility and ownership
• Ability to create an open environment supportive of free-sharing of information and ideas that is also conducive to contribution, growth and achievement
• Innovative thinking to challenge current practices across the organization
• Customer-facing and/or operational support experience preferred
• Proficiency in Excel, Word, PowerPoint and VISIO

Business Process Internship Resume Examples & Samples

• 50% Admin Shared Service Support: Supporting group leaders in department with Travel & Expense documentation, organizing visits/meetings/events, contributing towards Social Networking Site (Bosch Connect), and presentation support
• 30% Director Level Support: Presentation, strategies, and vision implementation
• 20% Event Management and cross department projects: Supporting Department Coordinator with coordination of Departmental Events and participating in the MTP Greater Place to Work Committee
• Currently pursuing or have completed a Bachelor's degree in Business Administration or related field
• Candidate possesses a creative mindset with a professional work ethic with past internship experience
• Skilled and knowledgeable with Microsoft Products (e.g. Excel, Word, Power Point, IE, Windows)
• Strong Communication abilities (written and oral). Very organized, especially with documentation. An ideal candidate will have the ability to work within a diverse environment and excellent multitasking skills
• Willing to accept an internship that has the potential to last up to 1 year

Assistant Business Process Services Resume Examples & Samples

• Performs routine, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area. Adheres to process service level agreements
• Develops knowledge and skill in assigned work process(es) as well as general understanding of the client's business and objectives
• Understands and adheres to project and organization quality and compliance standards and any applicable laws and regulations
• Remains alert for critical situations regarding customer service issues and escalates to appropriate individuals
• Zero or more years of experience with business process service delivery, preferably in an outsourcing environment
• Experience working with client company industry and/or functional area
• Experience working with business solutions software
• 10+ years of experience with programmatic functions
• 7+ years of experience with the implementation and maintenance of management information systems or software intensive systems
• 5 years of experience with complete project development from inception to deployment
• Experience with working in a PMO/IPT construct with an emphasis on business process reengineering support
• Experience with programmatic and managerial leadership
• Ability to manage multi–task information systems development projects
• Experience in financial close processes (including monthly, quarterly and annual)
• Review and develop current and future state process maps
• Focus on driving measurable improvements by deploying Process Improvement / Lean / Six Sigma principles to assigned problems
• Analyze and review processes to identify current gaps and issues requiring resolution
• Lead value stream mapping exercises to determine improvement opportunities
• Work with managers to identify gaps across core processes
• In-depth knowledge and understanding of operational processes and related concepts and controls. Able to provide consultation on the use of re-engineering techniques to improve process flow, performance and quality
• Six Sigma or Lean Six Sigma Certified
• A Financial background and designation (e.g. CPA, CA, CGA, CMA) or MBA
• Minimum of 4-6 years of experience in a complex, matrix organization
• Previous work experience with process mapping, Lean / Six Sigma and Business Process Reengineering and project management within financial services industry
• Ability to work effectively in a fast-paced environment without daily oversight
• High understanding of financial close processes, (including documentation, journal entries, adjustments, etc.)
• Able to meet deadlines
• Familiarity with a variety of Process Improvement / Lean / Six Sigma concepts, tools, practices, and procedures as well as other statistical software products
• A high energy, fast paced, “roll-up your sleeves” attitude and commitment to success are essential
• Strong verbal and written communication skills are a must, with experience presenting and influencing others
• Our Consultants enjoy the flexibility and autonomy to choose the client projects that interest them, while continuing to build professional relationships within our global community of Consultant and business professionals. We offer a comprehensive compensation and benefits package including health and life insurance, employee stock purchase plan, paid personal time off program, professional development and certification courses
• Minimum of 2 years of directly related analytical or project lead experience
• Willingness to learn and apply new skill sets
• Ability to plan, organize, and facilitate work sessions in a team environment

Business Process Engineer Associate Resume Examples & Samples

• Contribute to the design and implementation of organization-wide process-centric methodologies (i.e. Lean Six Sigma, Kaizen, Metrics, Goal Alignment, etc.)
• Facilitate organizational change
• Ability to be careful and thorough about detail
• Ability to work proficiently with Microsoft Excel, Word, Visio and Access
• Business process engineering certification (i.e. Six Sigma Yellow Belt, Six Sigma Green Belt, Six Sigma Black Belt, or relevant American Society for Quality certification) desired
• With Bachelor’s degree in Engineering, 0-1 year related work experience in business process design/improvement,

Business Process Engineer Assoicate Resume Examples & Samples

• Participate in non-conformance investigation, root cause analysis, corrective, and preventive actions
• Ability to work within project timelines
• Ability to exercise independent judgment
• Ability to multi-task and to work under pressure
• Without a Bachelor’s degree in Engineering, 5+ years of relevant engineering experience required
• Experience with ITIL, Baldridge, or ISO desired

Business & Process Optimization Functional Manager Resume Examples & Samples

• 5+ years of Management Consulting Experience
• 6-8 years of experience
• Deep industry skills in Retail, Small Business, or Commercial banking
• Execution of process-oriented projects, where resource was primary daily contact for clients at VP-level or above
• Execution of product segmentation and origination strategy projects
• Execution of projects to define and achieve bank strategies in specific market segments
• Execution of process automation projects and specialist knowledge of automation solutions
• Proven ability to deliver $2M+ annual revenue
• Responsible for setting people development growth objectives and managing to said targets
• Successful completion of a full course of study in an accredited college or university leading to a bachelor’s or higher degree; degree in IT, Computer Science or equivalent or 2 years’ equivalent experience
• 2 years functional/business/system analysis or equivalent experience required
• Enterprise Applications: Automated workflow solutions
• Analytical: Critical thinking, decision making, judgment, problem solving, troubleshooting, use-case analysis
• Project: collaboration and teamwork, facilitate collaboration, functional documentation, organizational skills, planning, workflow development & documentation
• One year experience with automating workflows and developing online forms
• Deep industry skills in Retail, Small Business, or Commercial banking (in that order)
• Execution of process-oriented projects, where resource was primary daily contact for clients VP-level or above
• Understanding of Lean Six Sigm
• A principles & practicesironment Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment Excellent communication (written and oral) and interpersonal skills Excellent leadership and management skills

Related Job Titles